Deck 12: Team Building: a Leadership Strategy

Question 1

A highly structured manager encourages upward rather than downward communication.

Answer 1

False

Question 2

Behavioral research suggests that leaders are born,not made.

Answer 2

False

Question 3

An exemplary leader realizes there are always some processes in an organization that should not be questioned or challenged.

Answer 3

False

Question 4

Successful teams experience constructive disagreement and conflict.

Question 5

The most well-known management expert in the field of leadership said you can predict the future if you plan it.

Question 6

Supervising a diverse work force is less demanding than supervising a homogeneous work force because diversity makes the work force more interesting to work with.

Question 7

When managing your relationship with your boss,you should develop an understanding of your boss and his or her communication style.

Question 8

Effective cross-functional teams need a clear and common purpose or objective.

Question 9

Emotional intelligence is a powerful predictor of leadership success because it gives you the ability to monitor your own and others' emotions and deal with them effectively.

Question 10

Before documenting a problem with an employee's performance,a good coach must first convince the employee that an issue exists and that improvement is necessary.

Question 11

People who work under a manager who emphasizes structure will have a good relationship and be able to share ideas.

Question 12

When an employee is learning a new job,it is better for a manager to be patient and delay addressing any performance problems.

Question 13

Two effective ways to develop structure skills are to recognize employee accomplishments and to take a personal interest in each employee.

Question 14

Self-managed teams encourage each team member to be responsible for one particular task.

Question 15

Situational leadership theory emphasizes consideration concerns above structure concerns.

Question 16

One of the ways an employee can function as a leader is in the role of the "worker bee," who frequently serves as a leader when the issue is how to get the work done.

Question 17

Trust among team members is a result of fair delegation of tasks and sharing of task ..

Question 18

A virtual team can perform just as well as a team that meets together in a room.

Question 19

Participants in an effective team fulfill dual roles: those of team member and leader.

Question 20

McGregor believed that productive work teams are characterized by a clear understanding and acceptance of their tasks or objectives.

Question 21

According to McGregor,an effective work team is characterized by​

A) ​an avoidance of disagreement.
B) ​the free expression of the team members' feelings as well as their ideas.
C) ​participation by all members with diverse visions.
D) ​a formal,highly structured atmosphere.

Question 22

Organizations in America are using teams because:​

A) ​there is not one overall "best" management style.
B) ​there are so many layoffs and mergers.
C) ​leaders find it saves them money.
D) ​team building has proven to be an effective strategy.

Question 23

As Jin's sales manager,Ines senses that Jin's customer retention has been slipping for the last two months.She wants to do what she can to prevent the trend from continuing.Ines's first step to responding to Jin's performance issues should be​

A) ​getting Jin to recognize that her customer retention needs improvement.
B) ​documenting Jin's customer retention rate.
C) ​getting Jin to commit to an improvement plan.
D) ​exploring ways that Jin can improve her customer retention.

Question 24

Because organizations must change rapidly in a volatile,global market,non-supervisory employees must be prepared to​

A) ​behave in "worker bee" mode all of the time to avoid falling behind.
B) ​contribute to diversity of leadership by demonstrating leadership on the job.
C) ​avoid behaving as rigid "rule followers," lest they stifle others' creativity.
D) ​rely on management's vision and leadership.

Question 25

One of the most effective ways to align how a team will work together and facilitate team involvement is to _____.

A) increase team synergy​
B) ​minimize member diversity
C) ​create team core values
D) ​provide educational materials

Question 26

Without ____ it is impossible to build a trusting relationship with the people you lead.

A) ​charisma
B) ​strength
C) ​intelligence
D) ​character

Question 27

When an organization has a leadership style that emphasizes team building,you tend to also have​

A) ​higher productivity and profitability.
B) ​greater job satisfaction and lower stress for employees.
C) ​outcomes that are greater than the sum of the various inputs.
D) ​all of these.

Question 28

More than 30 years ago,thought leader Warren Bennis predicted that the pyramid-shaped organization chart with top management in a position of absolute power and decision making would become obsolete.

Question 29

The Situational Leadership Model​

A) ​places the most emphasis on relationship building.
B) ​uses a more structured approach to management style.
C) ​adapts the leadership style to the employee.
D) ​identifies the manager's leadership style based on his/her current practice.

Question 30

Which of the following would not be a positive result of self-managed teams?​

A) ​Individual members learn new skills,knowledge,and networks.
B) ​Members become accountable for work of the total team.
C) ​The team achieves synergy through similar thinking patterns.
D) ​The team is focused,disciplined,and committed to objectives.

Question 31

To help promote purposeful action and sustained improvement,leaders must often assume the role of​

A) ​follower.
B) ​superior.
C) ​coach.
D) ​coworker.

Question 32

According to The Leadership Challenge,which is a practice of exemplary leadership?​

A) Model the way.​
B) ​Take on more action for others.
C) ​Manage resources.
D) ​All of these.

Question 33

One important way to become a respected team member in an organization is to​

A) ​form a sub-alliance within the team.
B) ​go along with the team regardless of your personal feelings or ideas.
C) ​express your own views.
D) ​avoid self-disclosure.

Question 34

Sophia spends most of her time as head of the engineering department on keeping the engineers "on task." She distributes daily reports to show them their progress.She demonstrates which kind of leadership style based on the research from Ohio State University?​

A) ​Low structure,low consideration
B) ​Low structure,high consideration
C) ​High structure,low consideration
D) ​High structure,high consideration

Question 35

In the beginning of Chapter 12,you were introduced to a story about an executive who was able to increase profits by changing the company culture.He instituted Taking People with You,which is _____,at Yum Brands.

A) ​a set of guidelines for how a self-managed team works
B) ​an awards program for high performers based on recognition
C) ​a leadership development program designed to foster teamwork
D) ​a training program that creates empathy among the workers for executives

Question 36

Carter has been promoted after working at Quality Printing for 8 years.In his new role as a manager,he is expected to​

A) ​find the potential in his employees.
B) ​be participative among the staff.
C) ​be sure employees know how and when to run all the machines.
D) ​create common values among the employees.

Question 37

Gabriela is having a focused conversation with Emily about her current responsibilities at the company.Emily has exceeded all her goals and Gabriela is discussing more training so she can do different jobs in the department.What kind of coaching is taking place?​

A) ​Development
B) ​Career
C) ​Performance
D) ​Support learning

Question 38

Good advice for anyone who wants to become an outstanding leader is to be guided by the law of empathy,which states:​

A) ​Leaders engage in candid personal conversation with those they lead.
B) ​Leaders recognize individuals' accomplishments and celebrate them.
C) ​Leaders are sensitive to and aware of the needs,feelings,and motivations of those they lead.
D) ​Leaders create structure within the organization.

Question 39

Common characteristics of successful leaders include character and high emotional intelligence.It follows that​

A) ​some individuals are genetically predisposed to become leaders.
B) ​individuals can develop strong leadership qualities.
C) ​leaders are highly sociable and dominant.
D) ​there is one universal "best" style of leadership.

Question 40

A manager working to improve consideration skills should specifically​

A) ​learn about the values of individual employees.
B) ​encourage individual goal setting.
C) ​carefully communicate plans to the group.
D) ​deal with poor performance immediately.

Question 41

Liz is highly focused on pushing employees through the challenges of providing quality service,adhering to tight timetables,and maintaining heavy workloads in a down-sized,short-staffed organization.In the process,employees feel stressed,braced for failure,and underappreciated.What advice would you offer Liz?

Question 42

Teamwork is a powerful strategy for increasing ____________________,the interaction of two or more elements that produces a result greater than the sum of its parts.

Question 43

John Hersey believes that a leader can influence others if they do two things.What are they?​

Question 44

One of the ways to be a good team member is not to join a _______________ or subgroup within the team.

Question 45

What are some of the characteristics that influence team dynamics?

Question 46

Case 12.1
​
Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
​
Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
Refer to Case 12.1.What could William do to improve his consideration skills?​

A) ​Increase production by hiring more employees.
B) ​Take a personal interest in each employee.
C) ​Provide specific feedback during open office hours.
D) ​All of these.

Question 47

Tamika hopes to outshine her coworkers,so she sometimes withholds information from other members of her team and attempts to blame others for problems.Dan approaches team meetings with a friendly competitive spirit but is always prepared to listen to others' suggestions as well as offer his own when the team faces a challenge.Tamika is a member of a ________-performing team and Dan is a member of a ________-performing team.

Question 48

Keiko has been working as a customer relations representative for five months now and realizes two other representatives are not answering phone calls promptly.Many customers are placed on hold for longer than the required time.Keiko has also noticed that their supervisor,Lynn,often observes this behavior but does not say anything about it.Lynn needs to improve her __________________ skills.

Question 49

Jen goes to school and works full-time.Her manager is aware of her taxing schedule but refuses her request to flex her schedule on school days.She abides and works doubly hard,somehow meeting assignment goals and earning a 3.8 GPA.Throughout the semester,her manager never asks her how classes are going or acknowledges her persistence at work.Jen's manager seems to be lacking the ____________________ skills of good leadership.

Question 50

Case 12.1
​
Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
​
Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
Refer to Case 12.1.The types of teams Harvey is seeking to implement are​

A) ​self-managed teams.
B) ​cross-functional teams.
C) ​problem-solving teams.
D) ​special-project teams.

Question 51

Case 12.1
​
Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
​
Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
Refer to Case 12.1.Assuming William possesses a certain amount of self-awareness,he would be well advised to​

A) ​communicate his expectations more.
B) ​work on developing his emotional intelligence.
C) ​adjust his leadership style and behaviors so as to prevent unhappiness and dissension among the employees.
D) ​all of the above.

Question 52

____________________ is the process of coordinating people and other resources to achieve the goals of the organization.

Question 53

Madison is a middle manager in the design department.Matthew is a senior engineer.Joseph is from the accounting department and Julia is the manager of marketing.They must take an existing product and make it more environmentally-friendly.This is called a __________________ team.

Question 54

Case 12.1
​
Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
​
Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
Refer to Case 12.1.Cynthia's leadership exemplifies which leadership style based on the Ohio State research?​

A) Low consideration,high structure​
B) ​Low structure,low consideration
C) ​High structure,high consideration
D) ​High consideration,low structure

Question 55

According to Patrick Lencioni,what are the five key factors that make work teams dysfunctional and unproductive?​

Question 56

Technology enables people who live in other countries to work for a company.They are usually members of a ___________________.

Question 57

Jiro works for a small web design business.He and his coworkers feel empowered to make a variety of decisions as needs arise-from distributing client assignments,to creating project timetables,to holding one another accountable for meeting deadlines and performance standards.The working dynamic of Jiro and his coworkers is characteristic of ____________________.

Question 58

Managing your boss can be important for the success of your team.Which of the following is not a general consideration to keep in mind when you are practicing "boss" management?​

A) ​Reflect on your own strengths,weaknesses,work habits,etc.
B) ​Maintain a distant and professional relationship.
C) ​Be frank and candid.
D) ​Flex your communication style to build rapport and avoid unnecessary stress.

Question 59

Case 12.1
​
Harvey is considering implementing team-building management in his company.He wants to start with teams that work on the production line.He wants groups of five to fifteen people,responsible for one clearly defined product,and he wants them to be individually accountable for the work of the team as a whole.Harvey believes that effective teams permit free expression of feelings as well as ideas,have members who listen to each other,and have well-understood tasks and objectives.
​
Cynthia is a first-line supervisor in Harvey's company.She values her people and their productivity relatively equally.She seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing accomplishments.Her fellow manager William,in contrast,is far more task-oriented and is more concerned with production than with his people.To William,employees are instruments of production.​
Refer to Case 12.1.William's leadership demonstrates which leadership style based on the Ohio State studies?​

A) ​High consideration,low structure
B) ​High structure,low consideration
C) ​High structure,high consideration
D) ​Low consideration,low structure

Question 60

Rachel has been promoted from a virtual team member to a manager.She wants to do a better job.While she was working as a member she noticed there was a lack of detailed ____________ reports and ______________ results,and no one knew about deadlines or of milestones.She wants the entire team to be current on information.

Question 61

Do you feel that there is one overall best leadership style? What theories would support or discredit this statement,and how? What ideas can you add to support your position?

Question 62

Many of today's leaders are no longer molded by seniority and experience.What are five tips for young managers?

Question 63

Do you agree with the statement "Leaders are made,not born"? What theories would support or discredit this statement,and how? What ideas can you add to support your position?

Question 64

A friend wants to know how to improve his relationship with his boss.Give him four tips for accomplishing that goal.