Deck 9: Achieving Emotional Balance in a Chaotic World

Question 1

Asking good friends about how you express your emotions is one of the best ways to achieve greater emotional control.

Answer 1

False

Question 2

Individuals can develop their cultural intelligence,even within their own country's borders.

Answer 2

True

Question 3

Monica makes decisions primarily with her heart,which is a good way to achieve emotional balance.

Answer 3

False

Question 4

Adults can often relive a childhood experience in a context very different from the one experienced as a child.

Question 5

The emotional style of capitulating to your emotions is an appropriate and effective way to deal with negative emotions in the workplace and in one's personal life.

Question 6

When expressing your anger,it is important to allow all your feelings about the situation to surface,even if you may be seen as emotionally unstable.

Question 7

Our temperament,which is relatively fixed from a very early age,is simply our early predisposition to display our emotions in a particular way.

Question 8

Emotional intelligence is simply a measure of our social competence.

Question 9

In many instances,you can deal with your own feelings of anger or distress effectively by putting your problems into proper perspective.

Question 10

It is important for your overall quality of life to cultivate positive mental states such as kindness and compassion.

Question 11

According to Transactional Analysis,forgotten memories cannot influence decision making.

Question 12

Journaling your anger and then sharing the writing with those you are angry with is an effective strategy for achieving emotional control in your life.

Question 13

According to the Sedona Method,you can make positive changes in your life by "letting go."​

Question 14

Violence in the workplace is often triggered by loss of a job or a personal tragedy,such as divorce.

Question 15

Accommodating our emotions means we are attending to our thoughts or the logical process.

Question 16

Toxic emotions of just one or two people can disturb the emotional balance of an entire team,department,or workplace.

Question 17

Organizations often find success when they follow the motto "it's not personal,it's just business."​

Question 18

One of the ways to eliminate violence in the work place is to hire more part-time workers.

Question 19

It is important to wait a long time to cool off before expressing feelings of anger.

Question 20

Although one may be unable to increase one's IQ (intelligence quotient),one's emotional intelligence can improve throughout life as one's experiences lead to increased competencies.

Question 21

Juan has difficulty at work because he frequently suppresses his emotions.A healthier alternative to inappropriate suppression of emotions is​

A) ​to allow himself to feel the emotion,then let it go.
B) ​to tell many of his coworkers how he is feeling.
C) ​to assign responsibility for his emotions to external causes.
D) ​to frequently cry.

Question 22

A person who inhibits or overemphasizes her expression of some emotions is suffering from

A) ​a lack of emotional balance.
B) ​intellectual incompetence.
C) ​a flawed character.
D) ​emotional expressivism.

Question 23

Gina and Bill are managers for two separate projects.Gina supervises robotics repair and maintenance.Bill receives all the customer complaints that his customer service staff cannot handle.

A) ​Gina has the more difficult job.
B) ​Bill is more likely to be exhausted and withdrawn at the end of the day.
C) ​Gina is more likely to be exhausted and withdrawn at the end of the day.
D) ​They both have jobs that cause emotional exhaustion.

Question 24

Johanna often feels she is a helpless victim to other people's actions.Her sister frequently decides her schedule and dictates which events she will attend.Johanna prefers to endure feelings of helplessness rather then confront her sister about how she feels.This is an example of which emotional style?​

A) ​Suppressive
B) ​Overexpressing
C) ​Accommodating
D) ​Capitulating

Question 25

To identify your emotional style,you can​

A) ask a friend to assess your emotional patterns.​
B) ​choose an emotional style and take on the characteristics of that style.
C) ​take a running inventory of your emotions throughout the day,including the activities that accompanied these emotions.
D) ​fine-tune your emotional style.

Question 26

Emotional competence includes two major dimensions: personal competence and​

A) ​character.
B) ​intellectual capacity.
C) ​temperament.
D) ​social competence.

Question 27

One way to effectively express your anger is by​

A) ​describing it in subtle,ambiguous terms.
B) ​reacting in a manner that is consistent with the full depth of your emotions.
C) ​expressing your feelings in a timely,non-accusatory manner.
D) ​journaling about your feelings and then showing your journal to the person with whom you are angry.

Question 28

One way to help yourself achieve emotional control might be to​

A) ​develop ways to help yourself capitulate to your emotions.
B) ​give physical expression to your emotions.
C) ​anticipate your responses by keeping close track of what touches off your emotions.
D) ​deny and suppress any strong negative emotions until they disappear.

Question 29

Which of the following is true about violence in the workplace?​

A) ​The most common form of violence is lethal physical assault on employees.
B) ​It incurs immense costs in terms of human suffering but minimal monetary costs.
C) ​It is often triggered by factors external to work,such as divorce or separation.
D) ​By definition,workplace violence is triggered only by conflicts with coworkers.

Question 30

Individuals who think before they act and who recognize,accept,and experience their emotions while trying to express them appropriately have a(n) ____ emotional style.

A) ​capitulating
B) ​overly expressive
C) ​accommodating
D) ​suppressive

Question 31

It is possible to fine-tune your emotional style by​

A) ​taking responsibility for your emotions.
B) ​finding others with bigger problems than your own and talking with them.
C) ​keeping yourself very busy so that you don't have time to brood or worry.
D) ​talking to uninvolved third parties who can objectively evaluate your feelings.

Question 32

The emotional style that tends to make the people with whom you work lose respect for and confidence in you is that of ____ emotions.

A) ​capitulating to
B) ​overexpressing
C) ​accommodating
D) ​suppressing

Question 33

Behavior​

A) ​results automatically from activating events such as a perceived injustice.
B) ​is often erratic because emotions are impossible to control.
C) ​follows naturally from activating events and is not a choice.
D) ​is influenced by feelings and thinking patterns triggered by activating events.

Question 34

It is important to manage your anger.You can do this in a number of ways,including​

A) ​giving immediate and full expression to your anger so that it doesn't build to dangerous levels.
B) ​expressing your anger physically so that it will dissipate the intensity of the feeling.
C) ​delaying the expression of anger as long as possible.
D) ​becoming conscious of specific triggers of your anger.

Question 35

Albert frequently feels anxious when he has to participate in meetings at work,and is concerned that his nervous demeanor will mislead coworkers into perceiving him as incompetent at his job.In his personal life,he struggles with the compulsion to eat a whole pint of ice cream every time he has a quarrel or misunderstanding with his girlfriend.Which practice could help Albert overcome both of these problems?​

A) ​Mindfulness
B) ​Transactional Analysis
C) Cultural intelligence​
D) ​Temperament adjustment

Question 36

Sally's mother is very angry with her for being late to an important social engagement.After listening to her mother,Sally explains that she understands her mother is angry with her lateness and that it was important to her that Sally be on time.Sally says she will work on being on time in the future,particularly for special events.Sally is handling her mother's anger effectively by​

A) ​suppressing her own emotions.
B) ​recognizing and accepting her mother's anger and giving her feedback.
C) ​diverting her mother's attention.
D) ​minimizing the problem.

Question 37

Workplace violence can be diminished by implementing a number of practices,such as​

A) ​escorting terminated employees from the building and warning them not to return.
B) ​dismissing or disciplining any employee who voices dissatisfaction over the work environment before he or she becomes angry enough to become violent.
C) ​terminating disgruntled employees as soon as possible.
D) ​using hiring procedures to screen out unstable individuals.

Question 38

Individuals with high cultural intelligence​

A) ​frequently question themselves as to how to behave and communicate in other cultures.
B) ​can quickly analyze and appropriately react to people and situations in unfamiliar cultures.
C) ​possess charisma that enables them to communicate and behave in ways that are acceptable to their own culture,even while in foreign cultures.
D) ​are only able to exercise their skill in foreign countries.

Question 39

Leadership training that emphasizes rational or logical business processes can cause​

A) increased emotional intelligence.​
B) ​failure to understand the importance of emotions in the workplace.
C) ​negative emotions.
D) ​lower employee turnover and burnout.

Question 40

When Dan was growing up,his mother very often ordered him to "do this" and "don't do that," which angered him.Now as an adult,Dan has a female boss who occasionally checks up with him by asking him if he remembered to "do this/that." According to the Transactional Analysis theory,one would most expect Dan to​

A) ​appreciate his boss's concern.
B) ​be conscious of his emotional response and its relationship with his childhood experiences.
C) ​interpret his boss's questions as badgering and feel angry.
D) ​react with guilt and self-doubt,regardless of his boss's gender.

Question 41

Lisa was born and raised in rural Indiana.She found a job teaching in the projects of New York City.She now possesses a great ability to interpret the actions,gestures,and speech patterns of her diverse body of students.Lisa demonstrates high ____________________.

Question 42

Case 9.1
​
Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
Refer to Case 9.1.Anne's emotions about her cat and her inability to function are examples of the influence of ____ on our feelings.

A) ​gender
B) ​anger
C) ​temperament
D) ​the subconscious mind

Question 43

Anger:​

A) ​is always irrational.
B) ​management is a very simple but important skill to learn.
C) ​clarifies thinking and improves decision making.
D) ​is usually a response to a perceived injustice.

Question 44

A person's individual style and frequency of expressing needs and emotions is referred to as his ____________________ and is originally biologically and genetically based.

Question 45

____________________ refers to the competencies that determine how we handle relationships,such as listening openly,negotiating,and resolving disagreements.

Question 46

Describe briefly the two components of emotional competence as presented by Daniel Goleman's popular books on emotional intelligence.

Question 47

Explain how emotions play a role in the workplace.

Question 48

A temporary feeling that can have positive,negative,or mixed qualities is a(n) ____________________.

Question 49

Case 9.1
​
Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
Refer to Case 9.1.Anne's strategy for dealing with her feelings about her cat is an example of fine-tuning one's emotional style by​

A) ​expressing feelings in a timely manner.
B) ​taking steps to move beyond sadness and guilt.
C) ​seeking feedback.
D) ​putting the problem into proper perspective.

Question 50

While it cannot be eliminated,what steps can an employer take to limit workplace violence?

Question 51

____________________ encompasses a wide range of behaviors,including hostile remarks,physical assaults,and threatening phone calls.

Question 52

One factor that influences our emotions is our ____________________ mind,or the vast storehouse of forgotten memories,desires,and ideas that influence our behavior and responses in various situations.

Question 53

Case 9.1
​
Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
Refer to Case 9.1.What should Anne do to take control of her anger before she expresses it to her coworker?​

A) ​Recognize and accept the anger of her boss.
B) ​Remind herself that her coworker's behavior was probably not directed against her personally.
C) ​Explain using generalities why her coworker's failure to perform bothers her so much.
D) ​Suppress her feelings and live with it;this kind of thing happens all the time.

Question 54

Case 9.1
​
Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
Refer to Case 9.1.What would be an effective way for Anne to express her anger to Jerry?​

A) ​Tell him "I feel very upset when you yell at me,especially in front of my coworkers."
B) ​Wait a few weeks before talking with Jerry in order to allow herself to "cool off."
C) ​Yell back at Jerry.
D) ​Journal about her anger,then send a summary to Jerry as an e-mail.

Question 55

Miguel is aware of his emotions and their effects on others and is able to keep his disruptive emotions and impulses in check.Miguel demonstrates ____________________ competence.

Question 56

Emotions are an important element of who you are and how you respond to life.What are emotions? What hinders emotional balance?​

Question 57

John experienced ridicule and deep shame as a child after not giving a class presentation well.According to the ____________________ theory,one might expect John as an adult to again feel judged and ashamed when making a presentation for a meeting.

Question 58

A person's ____________________,or how she deals with her emotions,starts to take shape before birth and evolves over many years.By adulthood,it has typically settled into one of four patterns.

Question 59

Case 9.1
​
Anne has been feeling depressed lately.A few weeks ago her pet cat died of old age.Anne was sad,naturally,but lately she has hardly been able to function.While talking to a friend about how she was feeling,she suddenly remembered how distraught she was as a child when she rolled over on a new kitten in her sleep and smothered it.Anne decides to join a self-help group in order to get control of her feelings.That same week a coworker had failed to fulfill her responsibilities on an important project,resulting in delays.Anne was "chewed out" by her boss as a result.Anne wants to tell the coworker how angry she was.Anne's boss,Jerry,is subject to angry outbursts.When he is upset,he lets everyone know it,quickly and fully.​
Refer to Case 9.1.Anne's boss,Jerry,seems to have which emotional style?​

A) ​Suppression of emotions
B) ​Capitulating to emotions
C) ​Overexpressing emotions
D) ​Accommodating his emotions

Question 60

We sometimes experience ____________________ when we inhibit the expression of certain emotions or become fixated on a single emotion.

Question 61

Identify two ways to achieve control over emotions.

Question 62

Do you believe that a business can be successful while operating under the philosophy "it's not personal;it's business"? Explain the reasoning behind your viewpoint.

Question 63

Imagine you are taking a job that requires you to move to a location with an unfamiliar culture.Choose a location,then explain how you would sharpen your cultural intelligence and prepare yourself for success.

Question 64

Define emotional intelligence.What is its relationship to standard intelligence and cultural intelligence?​

Question 65

Discuss the four different emotional styles used by individuals to display emotions.

Question 66

Why is the "accommodating" emotional style the most effective style of all in the workplace?​