Deck 12: Community Outreach and Respect

Question 1

When looking at the stakeholder characteristics of power, legitimacy, and urgency, ______.

A) power should be given the most attention
B) the presence of any one characteristic should be carefully considered by managers
C) urgency should be given the most priority
D) manager should not fail to neglect personal affiliation or emotional connection

Answer 1

B

Question 2

According to the text, what responsibilities are involved in corporate citizenship?

A) economic, legal, ethical, and philanthropic
B) business, personal, educational, and environmental
C) environmental, ethical, interpersonal, and charity
D) legal, patriotic, governmental, and public

Answer 2

A

Question 3

Which of the following statements about the SRI market in the United States is accurate?

A) Profitability is largely suppressed as a value factor in SRI markets.
B) The United States SRI market accounts for about $8.7 billion.
C) Tobacco and alcohol companies are completely restricted from the SRI market.
D) The clear majority of SRI market investments contain screening for employment opportunity and diversity.

Answer 3

D

Question 4

Why must one be careful about joining business associations that support lobbying efforts?

A) Many lobbying groups are highly influenced by social group relativism.
B) Many lobbying groups are highly influenced by utilitarianism.
C) Most lobbying groups use illegal means, such as cash donations to politicians, to achieve their goals.
D) Most lobbying groups are thoroughly partisan in their political nature.

Question 5

What is the ultimate goal of corporate citizenship?

A) improving the organization's reputation in the community
B) creating a higher quality of life in the community
C) improving the environmental health of the community
D) holding corporations responsible for unethical behavior

Question 6

Why might a business manager join the Rotary?

A) to network with other business leaders
B) to gain political influence in the community
C) to learn best practices for environmental behavior
D) to find new customers

Question 7

How does the Businesses for Social Responsibility differ from the Better Business Bureau and Rotary International?

A) It focuses on smaller businesses rather than larger corporate entities.
B) Its members are managers and employees, not actual businesses as a whole.
C) Its members are more focused on longevity and financial success.
D) Its members receive tangible services in return for dues.

Question 8

What can an organization expect from investment and contributions to the community?

A) higher creative thinking among employees
B) greater retention of baby boomer employees
C) lower market share in the community
D) faster takeover of less ethical rivals

Question 9

Karen is using the Better World Shopping Guide. What is she likely trying to find?

A) a company to hold accountable for a high carbon footprint
B) products by companies with high ethical standards
C) a volunteer project she can join in her community
D) a list of places that need charitable donations

Question 10

Which of the following is among the six service project areas that Rotary International highlights for its members?

A) beautifying communities
B) saving mothers and children
C) fighting poverty
D) seeking good governance

Question 11

With respect to business, what do the media, activists, NGOs, and government agencies all have in common?

A) They impose structural restrictions on business behavior.
B) They enable unethical behavior by businesses.
C) They hold businesses accountable for social consequences of their activities.
D) They partner with businesses on community service projects.

Question 12

What type of employee is most likely to benefit from community involvement by their organization?

A) managers
B) adversarials
C) fence-sitters
D) go-getters

Question 13

Based on the typology developed by Ronald Mitchel, Bradley Agle, and Donna Wood, which of the following would qualify as a high-legitimacy stakeholder?

A) a well-known and loved volunteer firefighters' association
B) a labor union for the company's industry during an economic boom
C) a single customer who will lose her home if an issue with the company is not resolved
D) a government regulator who is about to audit the company

Question 14

How does the Better Business Bureau differ from Rotary International?

A) It puts a greater focus on improving the local community.
B) It is international instead of domestic.
C) It is more focused on improving business conduct than community service projects.
D) There is less networking between business members.

Question 15

From a manager's perspective, which stakeholders should matter?

A) underprivileged stakeholders
B) stakeholders with a financial link to the company
C) stakeholders with power
D) all stakeholders

Question 16

Investment decisions are being increasingly influenced by ______.

A) long-term stock growth or decline
B) employee turnover rate
C) profit margins
D) nonfinancial disclosures

Question 17

Which of the following can be a by-product of a company's community involvement?

A) having control over committee decisions that might affect the company
B) being given the benefit of the doubt by the public if a contentious issue arrives
C) greater ownership of land or community assets
D) more employees among community residents who can give the company leverage

Question 18

Which of the following companies is the MSCI KLD 400 Social Index unlikely to select?

A) an alternative energy company that has equitable pay and board composition rules
B) a company that scores high on the social index "governance screen"
C) a farming company that has highly ethical employment practices and produces genetically modified crops
D) a company with a superior record on human rights but with a high stock price

Question 19

What lesson can be learned from the way the company Timberland uses its community service projects?

A) Engaging in community service is correlated with higher profits.
B) Community service is the best way to engage and turn around problem employees.
C) Community service can double as manager training for employees.
D) Community service is a way to bring executive management closer to low-level employees.

Question 20

What two broad components is an SRI fund likely to use for assessment when deciding whether to add a company to its investment portfolio?

A) environmental performance and employee base
B) financial performance and product quality
C) social and environmental performance
D) financial and social performance

Question 21

Which of the following would be the least ideal action through which a company can increase its charitable giving?

A) offering matching donations for employee contributions to the United Way
B) dedicating a specific percentage of its profits (if they are sufficiently high)
C) telling employees that personal charitable giving will help bring about favorable performance reviews
D) offering employees voluntary payroll deductions for charitable giving

Question 22

Salesforce.com's "1/1/1 Model" gives which of the following in 1 percent quantities to philanthropic purposes?

A) time, money, and intention
B) stock shares, profits, and products
C) employees', managers', and customers' time
D) stock shares, products, and employees' time

Question 23

How does the text define philanthropy?

A) any voluntary action that assists a nonprofit organization or people in need
B) the donation of time to assist a nonprofit organization or people in need
C) the donation of money or property to assist a nonprofit organization or people in need
D) the possession of goodwill toward those in a more disadvantaged position

Question 24

In an issue-driven multi-stakeholder dialogue, how does the second agreement phase differ from the first agreement phase?

A) Solutions are introduced.
B) Consensus is reached on what the problem is.
C) The manager now speaks, and the stakeholders remain silent.
D) Stakeholders become more engaged in the process.

Question 25

Which of the following is least associated with unilateral decision making?

A) reactive stakeholder strategy
B) interactive stakeholder strategy
C) proactive stakeholder strategy
D) delegating stakeholder strategies

Question 26

What is an in-kind donation?

A) donations of equity or value in a company instead of cash
B) noncash donations of products
C) giving through a third party instead of directly to those in need
D) donations of time and effort instead of cash or products

Question 27

When, and only when, is an in-kind donation tax deductible?

A) The recipient is government certified as being in need.
B) The donation is made through a 501(c)(3) organization.
C) The donation is made through the organization's own proprietary foundation.
D) The recipient receives the donation directly, with no third party involved.

Question 28

Which of the following businesses has the most legitimate justification for not giving much to philanthropic purposes?

A) a very small company only six months after its founding
B) a large corporation that has just undergone a restructuring
C) a large corporation that is under investigation by the federal government
D) a mid-sized company with decent profits that is about 10 years old

Question 29

Who or what does the United Way link together?

A) individual philanthropic givers and individuals in need
B) donating businesses and nonprofit organizations
C) domestic and international philanthropic nonprofits
D) businesses and individuals who want to donate to philanthropic causes

Question 30

In Julia Roloff's six phases of issues-driven multi-stakeholder dialogues, which of the following phases is likely to last the longest?

A) implementation
B) consolidation
C) initiation
D) acquaintance

Question 31

How should the implementation phase begin in an issue-driven multi-stakeholder dialogue?

A) with agreement that any solution reached is binding on all stakeholders
B) by allowing any unhappy stakeholders to withdraw from the dialogue
C) with agreement that solutions should only be reached by consensus
D) with recognition that every stakeholder may have to sacrifice something

Question 32

If a business person chooses to take the Gates Foundation's "Giving Pledge," what has she agreed to do?

A) pledge to treat profits from work to help others rather than themselves
B) start her own charitable foundation
C) give a specific amount of wealth to philanthropy each year
D) give the majority of her wealth to philanthropy

Question 33

How would a company's donation of accounting services for a nonprofit charity differ from its donation of cash to that same organization?

A) It would be of greater value to the nonprofit.
B) It would not be quantifiable in terms of monetary value.
C) It would not have as big an effect on the giving company's reputation.
D) It would not be tax deductible.

Question 34

With respect to a manager's strategy toward philanthropic efforts, which of the following is most likely to enhance employee satisfaction?

A) giving on a first-come first-serve basis
B) integrating philanthropic first-come/first-serve giving, outsourcing, and developing partnerships with specific organizations
C) outsourcing giving to third-party organizations with expertise in selecting recipients
D) developing partnerships with targeted nonprofit organizations

Question 35

During the acquaintance phase of an issue-driven multi-stakeholder dialogue, what is the most important role for the organization manager who has called the meeting?

A) listening to stakeholders and being able to paraphrase their perspectives
B) representing the organization's perspective with confidence
C) proposing empathetic solutions
D) serving as facilitator for the stakeholder's dialogues with each other

Question 36

Which of the following is a goal of the issue-driven multi-stakeholder dialogue?

A) winning
B) improving policies for addressing social issues
C) improving the organization's political prowess or position
D) getting the best possible outcome for the organization

Question 37

Which of the following is recommended for the initiation phase of a multi-stakeholder dialogue?

A) beginning with your perspective on the problem and proposing a solution
B) excluding problem stakeholders that will cause disruptions
C) meeting with each stakeholder independently
D) using an independent third-party facilitator

Question 38

What is a recommended strategy for keeping point-of-sale customer giving campaigns healthy and viable?

A) Ask for relatively high dollar amounts to make a big impact.
B) Have recipients of the charitable giving present.
C) Run them only for short amounts of time.
D) Target only high-disposable-income customers.

Question 39

Karen pursues an interactive strategy for managing stakeholders. What is she likely to do that managers pursuing reactive or proactive strategies will likely not?

A) Ask for help from her own managers.
B) Feel panic or anxiety at the arrival of a problem.
C) Determine solutions to problems before they arrive.
D) Give stakeholders more of a say in solving problems.

Question 40

How would the institutionalization phase differ from the extinction phase in an issue-driven multi-stakeholder dialogue?

A) It allows stakeholders to withdraw from the dialogue of their own volition.
B) It prolongs implementation of the issue solution.
C) It presumes work with the same stakeholders on future, different issues.
D) It restarts the dialogue process when the previous solution proves unsatisfactory.

Question 41

Which of the following is TRUE of skills giving by American companies?

A) Based on surveys, most very large companies have official volunteer-skills-giving programs for employees.
B) Volunteering skills provides much more benefit to those in need than does financial giving.
C) "Full day" volunteering is typically frowned upon by major companies.
D) Large companies usually choose for employees the types of giving in which they will participate.

Question 42

Based on Philip Mirvis's and Bradley Googins's five-stage corporate citizenship developmental process, which of the following is most likely to characterize a company's first philanthropic action?

A) giving a very small percentage of profits to a well-known global charity
B) giving some money to a local nonprofit when the nonprofit reaches out directly
C) sending employees to work at local nonprofits and charities one full day each year
D) starting a foundation that can give to a wide range of causes of interest to the organization

Question 43

How does the text define "strategic philanthropy"?

A) the partnering of a company and the government to coordinate philanthropic giving so that it has the biggest impact in a specific geographic region
B) the planning on the part of a company so that giving does not damage the company's resources over the long term
C) the partnering of a company and nonprofit organization to achieve a communal good that also benefits the company.
D) philanthropic giving by a company that contributes directly to the company's value or profit

Question 44

Which of the following is a common reason an employee is given a sabbatical?

A) expressed desire for a break due to burnout
B) long and consistent service
C) a string of declining performance evaluations
D) higher demand that requires bringing in more skilled workers

Question 45

Which of the following best describes the current state of work-life balance among businesses in the U.S.?

A) Few, if any, organizations make consideration of work-life balance a priority.
B) Much progress has been made, with many companies working to offer amenities like flextime and telecommuting.
C) Federal legislation has guaranteed workers a minimum amount of telecommuting time and vacation time based on a standardized "work-life balance" calculation.
D) The clear majority of companies now offer on-site day care, 16 paid weeks of maternity leave, and in-house counseling services for new mothers.

Question 46

Which of the following actions will prevent a charity from getting an "A" rating when evaluated by CharityWatch?

A) employing a staff of more than 100
B) spending on a 1-to-1 basis to create public support
C) focusing on physical infrastructure-based public projects
D) spending about 65 percent of its total budget on actual program work

Question 47

Which of the following groups of people is most in need of giving in the form of job opportunities?

A) the disabled
B) delinquent teens
C) the recently fired
D) ex-felons

Question 48

When considering a new applicant for a position, when should a manager ask about conviction history?

A) at the end of the initial interview
B) at the beginning of the initial interview
C) on the job application form
D) when scheduling an interview

Question 49

c. The United Way will match the funds and increase the amount being given.
d. The United Way is better informed and able to get the money to charities that will do the most good.
Ans: D
Learning Objective: 12-3: Administer the community involvement process through philanthropy and volunteerism.
Cognitive Domain: Application
Answer Location: Philanthropy and Volunteerism
Difficulty Level: Hard
AACSB Standard: Social responsibility
How does giving money through Kiva differ from giving through GlobalGiving or the United Way?

A) Kiva has a political dimension, while the others do not.
B) Money committed goes to other nonprofits, not individuals.
C) Money committed is a loan, not a straight donation.
D) The giver cannot take credit for money given through Kiva.

Question 50

Based on research and considering only job type or position, who among the following is most likely to have the lowest quality of life, job satisfaction, and level of engagement in their work?

A) a high school teacher
B) a social worker making $70k a year
C) a mid-level manager at a manufacturing company
D) a forest ranger

Question 51

Work-life balance refers to achieving ______.

A) the same ethical behaviors in both work and personal life
B) the appropriate balance between the intensity of work and quality of personal life
C) the appropriate balance between time spent working and one's personal life
D) a solid integration of one's work into her personal life

Question 52

What need initially brought about the development of social entrepreneurship?

A) nonprofits that realized the need for long-term funding
B) business leaders who grew unhappy with the pure pursuit of profits
C) the failure of domestic American charities to address international needs
D) the failure of nonprofits to address local concerns instead of broad national or international ones

Question 53

Harvey has set aside an untouched pool of money in his company as a philanthropic community giving resource. For what kind of giving is this money most likely intended?

A) proactive
B) development of skills-based giving
C) community development
D) reactive

Question 54

Based on Philip Mirvis's and Bradley Googins's five-stage corporate citizenship developmental process, which of the following might result from a company that has undergone a transformative experience?

A) The company begins to train its workforce to be more philanthropic in their personal outlooks.
B) The company begins to monitor community needs.
C) The company now participates in a new philanthropic endeavor every year.
D) The company now makes specific products to address community needs.

Question 55

Which of the following scenarios qualifies as strategic philanthropy in a competitive context social dimension?

A) An international coffee supply company donates money to struggling entrepreneurs who open new restaurants in a major city.
B) A credit card company gives money to a nonprofit that donates used medical supplies to international groups.
C) A hedge fund manager donates some of her employees' time to tutor elementary school children at a local public school.
D) A community giving nonprofit funds to a water treatment facility in a foreign developing country.

Question 56

A credit card company tells its clients that 1 percent of every purchase made on grocery goods will be passed on to local food banks in their community. This is an example of ______.

A) direct donor contributions
B) cause-related marketing
C) reactive giving
D) in-kind donations

Question 57

How can sabbaticals be good tools for a company during an economic downturn?

A) They can force employees to do charitable work to improve the company's reputation.
B) They are a good way to improve overall employee morale.
C) They can prevent the need to lay off an employee.
D) They can help train new employees for the return of profit and expansion.

Question 58

Joya works as a middle manager at a company in a state that has recently passed "Ban the Box" legislation. When she is hiring for a new customer relations position, which of the following can she not ask of applicants on the initial application form because of this legislation?

A) Do you have a criminal record?
B) Do you have a drug or alcohol problem?
C) Have you ever been fired from a job before?
D) Are you committed to charitable giving?

Question 59

What does Erik Erikson's conception of happiness have in common with Aristotle's?

A) Both equate happiness almost exclusively with experiencing love.
B) They both see wealth as a key determiner of happiness.
C) They both see happiness as a balance between various factors.
D) Neither emphasizes work as an important component of happiness.

Question 60

What did Aristotle determine to be the meaning and purpose of life?

A) helping others
B) achieving happiness
C) learning about the world
D) learning to love

Question 61

The purpose of the Anti-Bribery Convention is to ______.

A) have developed nations criminalize the payment of bribes in developing nations
B) criminalize bribery worldwide
C) hold developing nations accountable for allowing bribery of government officials
D) criminalize bribes made in developed nations

Question 62

Where did the United States rank among the world's nations in Transparency International's annual Corruption Perceptions Index in 2016?

A) 5th
B) 10th
C) 18th
D) 34th

Question 63

When an American company pays bribes to the government in a host country, where is the most damage done?

A) in the host country business, which has made an unethical deal
B) in the American business, which may suffer a loss of profitability
C) in the United States, which suffers loss of reputation
D) in the host country, where the bribes reinforce and grow unethical behavior

Question 64

If you purchase a product listed as "fair trade," you can be confident that ______.

A) the maker or seller is not living in poverty
B) the product was produced with sustainable practices
C) the supply chain from maker to you was entirely free of unethical practices
D) a Western-level price was paid to the maker of the product

Question 65

How does the fair trade system differ from the free trade system?

A) The seller can sell product based on what the market will allow.
B) The buyer must undergo much harsher analysis of internal company processes.
C) The buyer and seller do not have as much freedom to agree on a price.
D) The buyer and seller are both from countries that abide by developed-country laws and standards.

Question 66

How does the text recommend that an organization find out if its outreach efforts are being noticed by the community?

A) Have the organization's own employees take informal surveys.
B) Give the Corporate Philanthropy Index survey to multiple stakeholders.
C) Poll clients and customers about their experience with the organization.
D) Search for media reporting about the organization.

Question 67

Which of the following do social activists commonly decry as being a double standard?

A) a developing country business that tries to hide its use of sweatshops
B) an American company that sometimes bribes local American officials for preferred treatment
C) an American company that bribes government officials in other countries that form part of its supply chain
D) an American company that ignores union rules and works its domestic employees far past legal hours

Question 68

The United Nations Global Compact (UNGC) Principles seeks to improve the ______.

A) moral nature of conducting business around the world
B) access that developed nations have to developing-nation workers
C) quality of life of labor migrants around the world
D) environmental laws applied at the national level around the world

Question 69

Which of the following arguments might a utilitarian make when defending sweatshops?

A) The sweatshop worker is being given an opportunity to rise to management and get out of poverty.
B) Developing-nation laborers are better suited to sweatshop work than those in developed nations.
C) The closure of a sweatshop would harm its workers by dooming them to greater poverty.
D) The workers in a sweatshop enjoy their work due to cultural differences.

Question 70

Which of the following qualifies as a social entrepreneur?

A) a for-profit company that donates a small portion of its profits to philanthropic causes
B) a for-profit company with a social mission
C) a manager who works to help nonprofits and charities develop a long-term vision
D) a manager, particularly in finance, who works as a consultant for social organizations

Question 71

What of the following is an argument often made against the fair trade system?

A) It is too easy to use fair trade to enrich developed country producers.
B) It shows favoritism to the least developed countries.
C) It lacks proper focus on environmental protection.
D) It ignores regional differences in pricing.

Question 72

What is the purpose of the Global Reporting Initiative (GRI)?

A) Provide businesses with a means and standard for self-reporting social performance.
B) Investigate and report on businesses' social performance.
C) Measure and report on the progress made by developing countries in adopting developed country standards.
D) Allow workers in developed countries to whistleblow about unfair labor practices.

Question 73

The mission of the Fair Labor Association (FLA) is to ______.

A) assess and certify that certain suppliers treat their workers ethically
B) force developing country governments to crack down on sweatshops
C) encourage major corporations to bring work back to developed nations where workers are treated ethically
D) prosecute Western businesses for employing sweatshop labor through third parties

Question 74

Corporate citizenship has a legal obligations dimension.

Question 75

If a "fair trade premium" is paid by a buyer of coffee, that money goes to ______.

A) the seller's family
B) the host country government
C) a producer cooperative
D) a local environmental protection nonprofit

Question 76

Where are most sweatshops located?

A) Eastern Europe and East and South Asia
B) Asia and Central and South America
C) Asia and Africa
D) Africa and South America

Question 77

An American business manager makes a bribe to a foreign government official in a host country where such a bribe is not illegal. What would happen?

A) The manager will be punished by the host country because it must enforce American laws.
B) Even if caught, the manager will not be punished because he did not break the host country's laws.
C) If caught, the manager may end up in an American jail because the bribe breaks American law even though it did not happen on American soil.
D) At most, the American manager will have to pay a fine in the United States.

Question 78

A follower of which philosophical school would condemn the use of sweatshops outright?

A) social group relativism
B) utilitarianism
C) cultural relativism
D) deontology

Question 79

What happens if a UNGC signatory does not live up to the standards of the compact?

A) It is delisted.
B) It is fined based on the severity of the failure.
C) It is excluded from the United Nations.
D) No action is taken.

Question 80

GRI's economic standards measure ______.

A) base financial performance
B) impact on host country GDP
C) economic impact in a company's close community
D) economic impact throughout society