Deck 7: Managing Conflict

Question 1

While the early Greek philosophers Plato and Aristotle thought conflict a bad thing which later philosophers thought it a good thing?

A)Thomas Hobbes
B)Socrates McSporran
C)Karl Marx
D)G.F.W.Hegel

Answer 1

C,D

Question 2

______ views of conflict see it as a ______ that needs ______?

A)Illegitimate;dysfunctional;nipping in the bud
B)Process;normal;managing
C)Marxist;resource;restraining
D)Illegitimate;dysfunctional;nipping in the bud,and Marxist;resource;restraining

Answer 2

B

Question 3

Whom does your textbook identify as the source of the definition of the phenomena as 'a collision of actors'?

A)Bob Dylan
B)Katz & Khan
C)Marks & Spencer
D)Martin Scorcese

Answer 3

B

Question 4

Your textbook discusses the ______ created in the supply chain of supermarkets through their ______ practices?

A)power;knowledge
B)conflict;organizational
C)conflict;competitive
D)conflict;organizational,and conflict;competitive

Question 5

According to chapter 7 of your textbook,many early organization theorists' conceptions viewed ______ as illegitimate.

A)conflict
B)leadership
C)employees
D)Marx

Question 6

Conflict research is frequently a ______ of ______.

A)survey;problems
B)tool;researchers
C)tool;managerialism
D)tool;researchers,and tool;managerialism

Question 7

From a social constructionist perspective conflict is seen to be ______ in the ______ and ______ context.

A)managed;organization;legal
B)embedded;social;cultural
C)a game;organization;management
D)normal;dysfunctional;mismanaged

Question 8

A majority of normative and functional conflict research explores conflict in ______ interactions with an implicit assumption in the literature that the ______ level of analysis represents all organizational conflict.

A)bad;individual
B)hostile;group
C)dyadic;dyadic
D)normal;dyadic

Question 9

Constructionist researchers regard resistance as ______.

A)expensive
B)destructive
C)dissonant
D)normal

Question 10

Who was the author of the classical book that introduced the idea that conflict might not be a bad thing?

A)Michel Foucault
B)Michel Crozier
C)Lewis Coser
D)Louis Armstrong

Question 11

Much conventional conflict research has been drawn from ______?

A)left wing theory
B)politics
C)game theory
D)functionalism

Question 12

Deutsch defined conflict as ______?

A)incompatible activities
B)a failure to act socially responsibly
C)inevitable
D)interpersonal failures

Question 13

Task conflict focuses on ______,while relationship conflict focuses on ______?

A)resources;personal issues
B)getting the job done;getting on with people
C)key performance indicators;problems with Facebook friends
D)resources;personal issues,and getting the job done;getting on with people

Question 14

Conflict is discussed in your textbook in terms of ______/______/______ types

A)useful/useless/confusing
B)good/bad/ugly
C)personalities/people/profits
D)interpersonal/intergroup/interorganizational

Question 15

Bake and Mouton innovated a unique approach that became widely used as a way of understanding organizational conflicts.It was a tool called a ______?

A)Conflictobot
B)excellence achiever
C)managerial grid
D)Six Sigma approach

Question 16

In chapter 7 of your textbook,relations characterized by conflict that well managed are seen through a ______ perspective.

A)functionalist
B)interactionist
C)factionalist
D)actionist

Question 17

The normative school view conflict as something that can be handled through processes of ______?

A)strong leadership
B)training people to have more empathy with each other
C)dispute resolution
D)all of these

Question 18

Silencing dissent and conflict is ______?

A)a good thing
B)best practice
C)normal
D)dangerous

Question 19

By introducing a ______ perspective to organizational conflict,conflict research seeks to capture the complex interaction of ______?

A)dispute;players/issues/context and processes
B)power;legitimacy/authority/rules and resources
C)politicking;people/politics/processes and profits
D)feminist;men/women/gender and sexuality

Question 20

In chapter 7 of your textbook,conflict is said to be a ______ organizational phenomenon.

A)pathological
B)reprehensible
C)normal
D)powerful

Question 21

What do you understand by the terms 'productive resistance' creating conflict?

Question 22

How can normal supply chain relations create the conditions for conflictual inter-organizational relations?

Question 23

Why has conflict been seen to be a normal feature of organization relations?

Question 24

Will dispute resolution eliminate conflicts in organizations?

Question 25

In chapter 7 of your textbook,the sophisticated view of conflict is that it should be seen as ______.

A)abolished
B)managed
C)predictive
D)productive

Question 26

In what ways is organizational conflict embedded at the core of managing and organizations?

Question 27

Using what you have read in chapter 7 of your textbook,does organizational conflict mean bad management?