Deck 6: Ethics Training

Question 1

________________ is a systematic collection,review and use of information to determine workshop effectiveness.

A) Training
B) Assessment
C) Metric
D) Vocation
E) none of the above

Answer 1

B

Question 2

Because employees may be cynical about the extent to which wrongdoers actually face prescribed consequences for their behavior,a useful tool in ethics training includes which of the following?

A) a list of prescribed behaviors and associated consequences
B) a strict Code of Conduct that outlines punishments for unethical behaviors
C) information on previous unethical behavior at the organization, and the associated consequences that occurred
D) all of the above
E) none of the above

Answer 2

C

Question 3

__________ refers to taking someone's property without their permission.

A) Theft
B) Fraud
C) Embezzlement
D) all of the above
E) none of the above

Answer 3

A

Question 4

A high degree of trust in an organization is associated with which of the following:

A) economic benefits through enhanced performance
B) eliminating psychological barriers separating employers and employees
C) attracting and sustaining high-quality stakeholders
D) all of the above
E) none of the above

Question 5

Ethics training known as _______________ can be useful in assessing the extent to which ethics permeates organizational operations,including how well the organization is living up to its codes.

A) code of conduct analysis
B) ethical culture assessment
C) moral development analysis
D) work as a calling
E) none of the above

Question 6

An effective way of presenting ethics training to employees is to frame it as a method of ___________.

A) continuous improvement in the organization
B) determining whether unethical behavior has occurred
C) ensuring appropriate consequences for unethical behavior
D) all of the above
E) none of the above

Question 7

Fraud typically occurs in which types of organizations?

A) small businesses
B) large corporations
C) nonprofits and churches
D) all of the above
E) none of the above

Question 8

_______________________ refers to having a positive attitude that another member of the organization will be fair and not take advantage of one's vulnerability or dependency in a risky situation.

A) whistleblowing
B) organizational communication
C) ethics
D) organizational trust
E) none of the above

Question 9

Every job can be framed in terms of a "calling" or _________,which provides meaning to the work experience.

A) chore
B) profession
C) vocation
D) situation
E) none of the above

Question 10

Accounting fraud by public companies is particularly troubling for what reason(s)?

A) investors rely on auditors to convey truthful information
B) accountants must obey their client's directives
C) accountants aren't subject to regulations
D) all of the above
E) none of the above

Question 11

If well done,ethics training holds ______________ accountable for their ethical behaviors and provides an opportunity for misunderstandings to be addressed.

A) employees only
B) employees and employers
C) customers
D) low-level workers
E) mid-level managers

Question 12

Useful "case studies" or scenario vignettes that can provide the basis for analysis through ethics training can be derived from which of the following resources??

A) business ethics literature
B) internet websites
C) previous dilemmas at the organization
D) all of the above
E) none of the above

Question 13

Participants in ethics training can be tested at the end of a workshop to ensure:

A) knowledge and techniques have been successful conveyed
B) they will behave ethically in the future
C) they will avoid ethical dilemmas in the future
D) all of the above
E) none of the above

Question 14

Ethics training should be introduced to employees during which of the following stages of employment?

A) orientation
B) six-month review
C) one-year anniversary
D) as soon as an ethical dilemma occurs
E) none of the above

Question 15

___________ is the use of one's occupation for personal enrichment through the deliberate misuse or misapplication of the employing organization's resources or assets.

A) Theft
B) Fraud
C) Embezzlement
D) all of the above
E) none of the above

Question 16

Ethics training is typically most useful in which of the following types of organizations?

A) publicly traded companies
B) city governments and public organizations
C) nonprofits and other NGOs
D) all of the above
E) none of the above

Question 17

Ethical organizations,which have high levels of trust,consistently _______________.

A) attract and sustain high-quality employees
B) face lower levels of organizational risk
C) experience higher levels of communication with stakeholders
D) all of the above
E) none of the above

Question 18

_____________ is a particular type of theft and fraud whereby an employee steals money from his/her employer.

A) Theft
B) Fraud
C) Embezzlement
D) all of the above
E) none of the above

Question 19

Which of the following is the most effective method of including web-based training in ethics training programs?

A) as the sole source of information on ethical decision-making
B) as a complement to facilitator-guided face-to-face interactions and group activities
C) as the tool for training long-term employees, instead of group activities and facilitator-guided interactions
D) all of the above
E) none of the above

Question 20

A necessary characteristic of effective organizations is ____________ within the culture.

A) hierarchy
B) trust
C) whistleblowing
D) all of the above
E) none of the above

Question 21

A useful method of ethics training can include formulation of "games" modeled after quiz shows designed to raise awareness of ethical issues at work.

Question 22

If Codes of Conduct and Ethics are displayed prominently throughout the workplace,further analysis will not be helpful in determining the extent to which employees embrace them.

Question 23

A useful method of ethics training may include presenting actual cases of employees or people in the industry violating a Code of Conduct and the punishments they received.

Question 24

Because types of ethical dilemmas vary according to who is involved,the circumstances and context,it is not particularly helpful to explore common ethical problems experienced in the organization or its industry.

Question 25

Which of the following is not among the issues an ethical culture assessment can explore?

A) performance based on the Code of Ethics
B) the behavior of managers
C) the organizational culture according to the employees
D) all of the above
E) none of the above

Question 26

When organizations face tight budgets,ethics training should be eliminated to focus on more immediate concerns,and then resumed when the organization is healthier.

Question 27

Web-based training can be a simple and effective method for making employees aware of the most common ethical issues at work.

Question 28

Ethics training is not required if organizations clearly post Codes of Conduct and Codes of Ethics throughout the building.

Question 29

Which of the following is not an important step to include in an ethics training session?

A) expressed support from the CEO or supervisor
B) presentation of competitive advantages for maintaining an ethical work culture
C) presentation of a current ethical dilemma the company is facing and allowing participants to determine the solution
D) all of the above
E) none of the above

Question 30

Consistent with best practices in ethics training,at least one mandatory ethics training should be offered annually.

Question 31

A strength of facilitator-guided face-to-face ethics training is that it allows for discussion and motivating employees to get out of their "comfort zone".

Question 32

Discussions of work as a calling can assist employees:

A) frame their daily tasks as something that has positive impacts on the lives of others
B) remind them of their original purpose for choosing a particular job or career path
C) participate in a meaningful workshop during ethics training
D) all of the above
E) none of the above

Question 33

It is always best to utilize an ethics workshop facilitator who is not a member of the organization,but rather an expert from outside.

Question 34

Research indicates that the _____________ of ethics training is associated with positive impacts on employee attitudes and behaviors.

A) length
B) frequency
C) mandatory nature
D) all of the above
E) none of the above

Question 35

It is most important to provide ethical training to lower-level employees,because most ethical challenges occur at that level of the organization.

Question 36

Personality measures can be helpful tools at which stage of the employment process?

A) hiring
B) orientation
C) ethics training
D) all of the above
E) none of the above

Question 37

Applying the ________________ can be a useful component of ethics training and allow participants to explore specific steps of decision making.

A) four-component model
B) systematic rational ethical decision-making framework
C) code of conduct
D) code of ethics
E) none of the above

Question 38

Which of the following is not among the three most common forms of embezzlement:

A) taking money from a store where one shops regularly
B) employees writing fraudulent checks that they or their friends cash
C) taking money from cash revenues
D) processing fraudulent invoices
E) none of the above

Question 39

Upper-level managers establish the overall ethics tone that is then filtered throughout an organization; as such,training can help these leaders achieve consensus on how to address difficult behaviors.

Question 40

To ensure organizational harmony and team-building,divergent thinking and creative problem solving should be discouraged during ethics training,in favor of a single approach to decision-making.

Question 41

Because individuals are more likely to discuss work-related ethical issues with family and friends than with coworkers or executives,realistically,ethics training is unlikely to be effective.

Question 42

Requiring a written response to ethical dilemmas is not helpful because it forces the employees to put their opinions in writing.

Question 43

Fraud cannot occur in nonprofit or governmental organizations because there are no shareholder resources to steal.

Question 44

Members of some professions are required to take ethics training as part of obtaining or renewing their professional licenses to protect the public from incompetent practitioners.

Question 45

It is typically inappropriate to include ethics and personality measures in ethics training,because these are personal issues.

Question 46

Approximately 60 percent of employees have stolen from their employers.

Question 47

Discuss the eleven personality measures/surveys associated with ethics that can be useful tools for ethics training.

Question 48

Lengthy ethical cases or vignettes are more effective in soliciting meaningful feedback from employees during ethics training.

Question 49

Ethics training,if well done,holds both managers and nonmanagement employees accountable for their ethical behaviors,and provides an opportunity for misunderstandings to be addressed.

Question 50

In order to preserve anonymity,change references to specific people and places when discussing real-life ethical dilemmas during ethics training.

Question 51

A useful step in ethics training involving exploring ethical scenarios is to encourage discussion of minority viewpoints.

Question 52

It is important to present ethics training materials in a way that targets specific employees for their behavior to provide an example for others in the organization.

Question 53

How would you assess the success of an ethics training workshop?

Question 54

Discuss the steps involved in facilitating an ethics dialogue workshop through application of the systematic rational ethical decision-making framework.

Question 55

It is possible to assess the "ethical culture" of an organization through use of survey instruments.

Question 56

It is inappropriate to characterize work as a "calling" or vocation because it implies religious affiliation.

Question 57

Employee workshops on fraud detection are not effective in discouraging those who are considering committing a fraud,nor can they realistically help detect frauds as soon as they occur.

Question 58

Outline the steps required for an effective ethics training workshop.

Question 59

It is inappropriate to examine ethical issues presented in the business ethics literature or internet websites for the purposes of training; doing so does not allow employees to explore their own organization.

Question 60

The terms fraud,theft and embezzlement can be used interchangeably.