Deck 5: Theories of Work Motivation

Question 1

Effort, persistence, and direction are basic components of

A)equity.
B)expectancy.
C)motivation.
D)performance.
E)attitude.

Answer 1

C

Question 2

Al told his friends that "the job makes me feel good about myself.I feel a real sense of accomplishment at the end of the day." Al is probably

A)intrinsically motivated.
B)extrinsically motivated.
C)fulfilling his relatedness needs on the job.
D)experiencing inequity.
E)self-actualized.

Answer 2

A

Question 3

Which of the following is most likely to stimulate intrinsic motivation?

A)High pay
B)Challenging job
C)Close supervision
D)Generous fringe benefits
E)Company policies

Answer 3

B

Question 4

The strength of a person's work-related behaviour is also known as persistence the person exhibits on the job.

Question 5

Motivation is the number one problem facing many organizations.

Question 6

Employees can be motivated by goals that are contrary to the objectives of the organization.

Question 7

According to the text, which of the following is NOT a basic characteristic or component of motivation?

A)Effort
B)Performance
C)Persistence
D)Direction
E)Goals

Question 8

Effort and persistence mainly refer to the ________ of work an individual produces.

Question 9

People's motivation is often affected by how they see others being treated.

Question 10

You have two co-workers who you like to work with because they are hard workers.Sal says he works hard because of the pay and benefits.Trisha says she works hard because the job gives her feelings of achievement and accomplishment.What can you say about your two co-workers?

A)Sal has intrinsic motivation and Trisha has intrinsic motivation.
B)Sal has extrinsic motivation and Trisha has extrinsic motivation.
C)Sal has autonomous motivation and Trisha has controlled motivation.
D)Sal has intrinsic motivation and Trisha has extrinsic motivation.
E)Sal has extrinsic motivation and Trisha has intrinsic motivation.

Question 11

People's motivation is often affected by how they see others being ________.

Question 12

"An interesting job that pays well" suggests that the job

A)meets the motivational requirements of equity theory.
B)is high in intrinsic motivation.
C)is high in extrinsic motivation.
D)is high in intrinsic and extrinsic motivation.
E)is high in extrinsic but low in intrinsic motivation.

Question 13

Effort and goals refer mainly to the quantity of work an individual produces.

Question 14

Which characteristics of motivation refer mainly to the quantity of work an individual produces?

A)Effort and persistence
B)Effort and direction
C)Persistence and direction
D)Effort and goals
E)Persistence and goals

Question 15

The text defines ________ as the extent to which persistent effort is directed towards a goal.

Question 16

Which of the following statements about motivation and performance is FALSE?

A)A person could be highly motivated and, yet, perform poorly.
B)A person could perform fairly well despite low motivation.
C)Motivation is defined as the extent to which workers contribute to achieving organizational objectives.
D)Task understanding is important for motivation to be converted into performance.
E)General cognitive ability and emotional intelligence are important for motivation to be converted into performance.

Question 17

What is motivation and what are its basic characteristics?

Question 18

________ and persistence mainly refer to the quantity of work an individual produces.

Question 19

When we speak of a person being motivated, we usually mean that the person

A)works hard and keeps at it.
B)directs his/her behaviour.
C)keeps at it and directs his/her behaviour.
D)works hard and directs his/her behaviour.
E)works hard, keeps at it, directs his/her behaviour.

Question 20

Some researchers have argued that intrinsic and extrinsic motivation are incompatible.By this, they mean that

A)intrinsic rewards may decrease extrinsic motivation.
B)extrinsic rewards may decrease intrinsic motivation.
C)extrinsic rewards usually lead to better performance than intrinsic rewards.
D)intrinsic rewards usually lead to better performance than extrinsic rewards.
E)when used in combination, they result in lower levels of performance.

Question 21

Researchers have argued that making intrinsic rewards contingent upon performance can reduce extrinsic motivation.

Question 22

Intrinsic motivation is especially beneficial for performance on mundane tasks.

Question 23

________ motivation is self-applied and stems from a direct relationship between the person and the task.

Question 24

Extrinsic motivation is more strongly related to the quantity of performance.

Question 25

Extrinsic motivation is especially beneficial for performance on mundane tasks.

Question 26

Some potential motivators might have both extrinsic and intrinsic qualities.

Question 27

Which of the following statements is most accurate?

A)Intrinsic motivation is more strongly related to the quantity of performance.
B)Extrinsic motivation is more strongly related to the quantity of performance.
C)Extrinsic motivation is more strongly related to the quality of performance.
D)Extrinsic and intrinsic motivation are similarly related to the quality of performance.
E)Extrinsic and intrinsic motivation are similarly related to the quantity of performance.

Question 28

A controversy exists as to whether the provision of ________ rewards for task performance might damage intrinsic motivation.

Question 29

________ motivation is more strongly related to the quality of performance.

Question 30

Which of the following statements is most accurate?

A)Intrinsic motivation is more strongly related to the quality of performance.
B)Intrinsic motivation is more strongly related to the quantity of performance.
C)Extrinsic motivation is more strongly related to the quality of performance.
D)Extrinsic and intrinsic motivation are similarly related to the quality of performance.
E)Extrinsic and intrinsic motivation are similarly related to the quantity of performance.

Question 31

________ motivation is more strongly related to the quantity of performance.

Question 32

Intrinsic motivation is especially beneficial for performance on complex tasks.

Question 33

Intrinsic motivation is more strongly related to the quantity of performance.

Question 34

Which of the following statements is most accurate?

A)Extrinsic motivation is especially beneficial for performance on mundane tasks.
B)Extrinsic motivation is especially beneficial for performance on complex tasks.
C)Intrinsic motivation is especially beneficial for performance on mundane tasks.
D)Extrinsic and intrinsic motivation are similarly beneficial on mundane tasks.
E)Extrinsic and intrinsic motivation are similarly beneficial on complex tasks.

Question 35

Extrinsic motivation is especially beneficial for performance on complex tasks.

Question 36

Both intrinsic and extrinsic motivation are related to performance.

Question 37

Which of the following statements is most accurate?

A)Intrinsic but not extrinsic motivation is related to performance.
B)Extrinsic but not intrinsic motivation is related to performance.
C)Intrinsic motivation is positively related to performance and extrinsic motivation is negatively related.
D)Extrinsic motivation is positively related to performance and intrinsic motivation is negatively related.
E)Both intrinsic and extrinsic motivation are related to performance.

Question 38

Intrinsic motivation is more strongly related to the quality of performance.

Question 39

Which of the following statements is most accurate?

A)Intrinsic motivation is especially beneficial for performance on mundane tasks.
B)Extrinsic motivation is especially beneficial for performance on complex tasks.
C)Intrinsic motivation is especially beneficial for performance on complex tasks.
D)Extrinsic and intrinsic motivation are similarly beneficial on mundane tasks.
E)Extrinsic and intrinsic motivation are similarly beneficial on complex tasks.

Question 40

Extrinsic motivation is more strongly related to the quality of performance.

Question 41

The extent to which an organizational member contributes to achieving the objectives of the organization is called

A)effort.
B)performance.
C)intrinsic motivation.
D)extrinsic motivation.
E)expectancy.

Question 42

A person's overall capacity and efficiency for processing information is called

A)performance.
B)motivation.
C)emotional intelligence.
D)general cognitive ability.
E)intelligence.

Question 43

Gordon Wong, the VP of Human Resources at Zeta Manufacturing, is concerned about the apparent lack of motivation among Zeta's employees.At a meeting with company executives, he proposes that workers' wages be immediately increased by 20% in order to improve motivation levels.Julia Franco, the VP of Operations disagrees."If you throw more money at them, they will become even less motivated!" she exclaims.Who is correct? Explain your answer.

Question 44

________ motivation is especially beneficial for performance on mundane tasks.

Question 45

The ability to accurately identify emotions in people's faces and nonverbal behaviour is an example of the

A)management of emotions.
B)understanding of emotions.
C)perception of emotions.
D)use and assimilation of emotions.
E)diagnosis of emotions.

Question 46

Which of the following is NOT predicted by general cognitive ability?

A)Learning
B)Organization citizenship behaviour
C)Career success
D)Job performance
E)Training

Question 47

Extrinsic motivation is more strongly related to the ________ of performance.

Question 48

Being able to calm oneself when angry or lower the anxiety of another person is an example of

A)management of emotions.
B)perception of emotions.
C)understanding of emotions.
D)use and assimilation of emotions.
E)general cognitive ability.

Question 49

Extrinsic motivation is especially beneficial for performance on ________ tasks.

Question 50

Research has found that emotional intelligence

A)does not predict job performance.
B)predicts job performance and academic performance.
C)predicts job performance but not academic performance.
D)does not predict academic performance.
E)predicts academic performance but not job performance.

Question 51

Emotional intelligence is especially important in jobs

A)that are complex.
B)that involve mental tasks.
C)that involve social interaction.
D)that involve manual tasks.
E)at higher organizational levels.

Question 52

Compare and contrast intrinsic and extrinsic motivation and discuss the relationship of each with performance.

Question 53

What step is the most basic level of emotional intelligence?

A)Use and assimilation of emotions
B)Perception of emotions
C)Understanding of emotions
D)Management of emotions
E)It depends on the situation

Question 54

According to one study, the importance of emotional intelligence for job performance depends on one's

A)intrinsic motivation.
B)extrinsic motivation.
C)cognitive ability.
D)controlled motivation.
E)autonomous motivation.

Question 55

Intrinsic motivation is especially beneficial for performance on ________ tasks.

Question 56

From bottom to top, what is the correct order of Salovey and Mayer's model of emotional intelligence?

A)Perception of emotions; understanding of emotions; use and assimilation of emotions; management of emotions
B)Management of emotions; understanding of emotions; use and assimilation of emotions; perception of emotions
C)Perception of emotions; management of emotions; understanding of emotions; use and assimilation of emotions
D)Perception of emotions; use and assimilation of emotions; understanding of emotions; management of emotions
E)Understanding of emotions; perception of emotions; use and assimilation of emotions; management of emotions

Question 57

Intrinsic motivation is more strongly related to the ________ of performance.

Question 58

Which of the following is most accurate about the relationship between general cognitive ability and performance?

A)General cognitive ability predicts performance only on mental tasks.
B)General cognitive ability predicts performance only on manual tasks.
C)General cognitive ability does not predict performance.
D)General cognitive ability is a better predictor of performance for more complex tasks.
E)General cognitive ability predicts performance to the same degree on all tasks.

Question 59

General cognitive ability predicts

A)learning, training, career success, and job satisfaction.
B)learning, training, job satisfaction, and job performance.
C)motivation, training, job satisfaction, and job performance.
D)learning, training, career success, and job performance.
E)motivation, training, career success, and job performance.

Question 60

________ motivation is especially beneficial for performance on complex tasks.

Question 61

The text defines performance as the extent to which persistent effort is directed towards a goal.

Question 62

Emotional intelligence is most important for the job performance of employees with lower levels of ________.

Question 63

If you have a friend who has low cognitive ability, then his/her emotional intelligence will be important for job performance.

Question 64

General cognitive ability is only related to performance on complex tasks.

Question 65

The text defines ________ as the extent to which a member contributes to achieving the objectives of the organization.

Question 66

High performance could occur despite fairly low motivation.

Question 67

Which of the following best represents the relationship between emotional intelligence and job performance?

A)It predicts job performance above and beyond cognitive ability but not the Big Five personality variables.
B)It does not predict job performance above and beyond cognitive ability or the Big Five personality variables.
C)It predicts job performance above and beyond the Big Five personality variables but not cognitive ability.
D)It predicts job performance above and beyond cognitive ability and the Big Five personality variables.
E)It predicts job performance above and beyond cognitive ability and motivation.

Question 68

Emotional intelligence predicts academic performance.

Question 69

________ is particularly important in jobs that involve a lot of emotional labour.

Question 70

Emotional intelligence is most important for the job performance of employees with high levels of cognitive ability.

Question 71

________ is the first and most basic level of emotional intelligence.

Question 72

The highest level of emotional intelligence is the perception of emotions.

Question 73

General cognitive ability is an even better predictor of performance for more ________ and higher-level jobs.

Question 74

Emotional intelligence is most important for complex and higher-level jobs.

Question 75

________ is a term used to refer to a person's basic information processing capabilities.

Question 76

The most basic step in emotional intelligence is the knowledge and understanding of emotions.

Question 77

General cognitive ability is a better predictor of performance for ________ jobs.

Question 78

Emotional intelligence has been found to be most important for the job performance of employees with

A)lower levels of cognitive ability.
B)higher levels of cognitive ability.
C)higher levels of intrinsic motivation.
D)lower levels of intrinsic motivation.
E)higher levels of extrinsic motivation.

Question 79

From bottom to top, what are the levels in Salovey and Mayer's model of emotional intelligence?

Question 80

________ is the highest level of emotional intelligence.