Question 1

The effective salesperson:&#10;A)wisely ignores the feelings of her or his clients.&#10;B)carefully observes the emotions so he or she can optimize sales.&#10;C)will note the feelings of clients and may regularly reflect them back.&#10;D)none of the above.

Accepted Answer

The effective salesperson carefully observes the emotions of clients so he or she can optimize sales.

Question 2

Accurately reflecting feeling results in:&#10;A)bringing out the richness of the client's emotional world.&#10;B)helping clients sort out complex feelings and thoughts.&#10;C)grounding the counselor and client in basic experience.&#10;D)all of the above.

Accepted Answer

Accurately reflecting feelings helps in bringing out the richness of the client's emotional world, aids in sorting out complex feelings and thoughts, and grounds both the counselor and client in basic experience, thus encompassing all the options provided.

Question 3

If a ____________ is inaccurate, it provides the client with an opportunity to correct the counselor.If a questioning tone of voice is used, the client may elaborate further.&#10;A)paraphrase&#10;B)reflection of feeling&#10;C)summary&#10;D)all of the above

Accepted Answer

All of the options (paraphrase, reflection of feeling, and summary) can be inaccurate, and if they are, they provide the client with an opportunity to correct the counselor. Using a questioning tone can encourage the client to elaborate further in each case.

Question 4

Nonverbal indications of a client who is deeply emotional may most often include:&#10;A)rapid breathing, speech hesitations, and facial flushing.&#10;B)relaxed body posture concealing deeper feelings.&#10;C)focusing on a single topic to the exclusion of all others.&#10;D)all of the above.

Accepted Answer

Rapid breathing, speech hesitations, and facial flushing are common nonverbal signs of strong emotions.

Question 5

Which of the following is NOT an emotional word?&#10;A)Angry&#10;B)Excited&#10;C)Joy&#10;D)Considerate

Accepted Answer

"Considerate" is not an emotional word; it describes a behavior or trait of being thoughtful and caring towards others.

Question 6

Barry: (Jiggling his feet and shuffling restlessly) I can't get the scene from the World Trade Center bombing off my mind.It keeps coming up in my dreams again and again.I don't understand what's going on. Which is the most appropriate response?

A)"You seem to be anxious right now.Could you tell me more about your story and what's happening for you?"
B)"You seem to be anxious right now? Is that close?"
C)"The lack of sleep is really frustrating you."
D)"You wonder what is going on?"

Accepted Answer

Barry is expressing distress and possibly trauma-related symptoms. The most appropriate response is to show empathy and invite him to share more about his experience, which option A does.

Question 7

The check-out is important because:&#10;A)it provides the client room to clarify things that the interviewer may have missed.&#10;B)it tends to clarify what the client has been saying.&#10;C)if the counselor is wrong, the client can come back and restate the issue more clearly.&#10;D)all of the above.

Accepted Answer

The check-out process is important because it allows for clarification from the client, ensures understanding of what the client has been communicating, and provides an opportunity for the client to correct any misunderstandings.

Question 8

When the interviewer reflects feeling, he or she can expect the client will ________.&#10;A)experience their emotional state more fully&#10;B)talk in more depth about their feelings&#10;C)correct the interviewer's reflection with a more accurate descriptor&#10;D)all of the above

Accepted Answer

Reflecting feelings helps clients experience their emotions more fully, encourages them to explore their feelings in depth, and provides an opportunity for them to correct or clarify the reflection.

Question 9

Josephine: I've been in this &#34;home&#34; for three years now.The staff doesn't care, my family never comes, and the food is awful. Which is the most appropriate reflection of her implicit feelings?&#10;A)&#34;Josephine, you sound really angry.Is that close to what you are feeling?&#34;&#10;B)&#34;Josephine, you are frustrated and angry.Is that close to what you are feeling?&#34;&#10;C)&#34;Josephine, you sound really frustrated!&#34;&#10;D)&#34;Josephine, I hear that you are frustrated.Underneath that, you sound lonely ...and angry? Is that close to what you are feeling?&#34;

Accepted Answer

Option D acknowledges Josephine's frustration and loneliness while also asking if anger is another emotion she is feeling. It shows empathy and allows for further exploration of her feelings.

Question 10

When the counselor intentionally uses a(n)_________________, he or she can expect the client will feel heard.They will tend to go on further and not repeat the same story again.&#10;A)encourager/restatement&#10;B)paraphrase&#10;C)reflection of feeling&#10;D)confrontation

Accepted Answer

Paraphrasing is when the counselor rephrases the client's statement in their own words. This demonstrates active listening and understanding of what the client is saying, which can lead to the client feeling heard and understood. It also encourages the client to continue sharing without repeating themselves.

Question 11

&#34;I feel really terrible.My folks have divorced.They have moved apart and I don't know where to live.&#34; Which would be a reflection of feeling in response to this client?&#10;A)&#34;You're really confused.&#34;&#10;B)&#34;Really terrible?&#34;&#10;C)&#34;Sounds like you're really upset and are confused as to what to do next.&#34;&#10;D)&#34;Looks like you have had a bad experience.I can see that it would be tough deciding what to do next.&#34;

Accepted Answer

The answer of &#34;I feel really terrible.My folks have divorced.They...

Question 12

In order to reflect feeling, the interviewer must first identify the presenting emotion.Which of the following is NOT a method to identify feelings?&#10;A)Match one of the primary emotions to client behavior.&#10;B)With a closed question, ask the client to supply the missing feeling word.&#10;C)Ask an open question: &#34;How do you feel about that?&#34;&#10;D)Name the feeling expressed implicitly by client behaviors.

Accepted Answer

The answer of In order to reflect feeling, the interviewer...

Question 13

Which of the following is a common quality of both paraphrasing and reflection of feeling?&#10;A)They are both included in feedback to the client.&#10;B)They may be found together in the same statement.&#10;C)They are both used in interviews.&#10;D)All of the above.

Accepted Answer

The answer of Which of the following is a common...

Question 14

Paraphrasing is concerned with feeding back the key points of what a client has said.Reflection of feeling, in contrast, involves:&#10;A)observing emotions.&#10;B)naming emotions.&#10;C)repeating emotions back to the client.&#10;D)helping clients become more effective.

Accepted Answer

The answer of Paraphrasing is concerned with feeding back the...

Question 15

There is a distinctive difference between paraphrasing and reflection of feeling.Paraphrase focuses on ________ and reflection of feeling is concerned with ________.&#10;A)content; emotion&#10;B)emotion; content&#10;C)content; observations&#10;D)observations; emotion

Accepted Answer

The answer of There is a distinctive difference between paraphrasing...

Question 16

What should you do when the feelings of the client are not fully understandable and seem confused?&#10;A)Ignore the feeling until you understand fully what the client is saying.&#10;B)Paraphrase and summarize what you have heard.&#10;C)Reflect the feelings as you have heard them, but include a checkout for accuracy.&#10;D)All of the above.

Accepted Answer

The answer of What should you do when the feelings...

Question 17

The first task in eliciting and reflecting feelings is to _________ key emotional words expressed by the client.&#10;A)recognize&#10;B)paraphrase&#10;C)reflect&#10;D)confront

Accepted Answer

The answer of The first task in eliciting and reflecting...

Question 18

Which of the following correctly details the techniques of reflecting feelings?&#10;A)Sentence stem, feeling label, content summary, past tense, check-out&#10;B)Feeling label, brief context, sentence content, tense, check-out&#10;C)Sentence stem, feeling label, brief context, tense, check-out&#10;D)Feeling label, brief context, tense, check-out, closing

Accepted Answer

The answer of Which of the following correctly details the...

Question 19

We can thank _____________ for the term &#34;reflection of feeling.&#34;&#10;A)Miller&#10;B)Rogers&#10;C)Ellis&#10;D)Beck

Accepted Answer

The answer of We can thank _____________ for the term...

Question 20

The most immediate and potentially powerful tense for a reflection of feeling is:&#10;A)past tense.&#10;B)present tense.&#10;C)future tense.&#10;D)all tenses have equal power.

Accepted Answer

The answer of The most immediate and potentially powerful tense...

Question 21

Social emotions include:&#10;A)embarrassment.&#10;B)guilt.&#10;C)pride.&#10;D)all of the above.

Accepted Answer

The answer of Social emotions include:&#10;A)embarrassment.&#10;B)guilt.&#10;C)pride.&#10;D)all of the above....

Question 22

Feelings are so important in the counseling process that you should:&#10;A)reflect every feeling you observe as it comes along.&#10;B)only reflect those feelings that are directly apparent.&#10;C)avoid reflecting discrepant feelings.&#10;D)none of the above.

Accepted Answer

The answer of Feelings are so important in the counseling...

Question 23

____________ clients may demonstrate a general tension and increased breathing rate, averted eyes or raised eyebrows, furrowed brow, biting the lips, crossed arms, or anxious playing with fingers.&#10;A)Sad&#10;B)Mad&#10;C)Scared&#10;D)Disgusted

Accepted Answer

The answer of ____________ clients may demonstrate a general tension...

Question 24

When a client feels anger, the ________ energizes the limbic HPA axis, and hormones lead to a faster heartbeat, higher blood pressure, breathing changes, and muscular tension.&#10;A)TAP&#10;B)amygdala&#10;C)pituitary gland&#10;D)all of the above

Accepted Answer

The answer of When a client feels anger, the ________...

Question 25

____________ clients may demonstrate a mouth curved down and upper eyelids droop.A raise of the inner brows.Their body may slump or the shoulders drop, while vocal tone may be soft and speech rate slow.

A)Sad
B)Mad
C)Scared
D)Disgusted

Accepted Answer

The answer of ____________ clients may demonstrate a mouth curved...

Question 26

Assuming you have sufficient trust, you might try ___________ to help a client increase emotional expression, you might try:&#10;A)commenting on their nonverbals&#10;B)asking them to repeat emotionally loaded words&#10;C)holding back for an interview or two and avoiding the issue&#10;D)both a and b

Accepted Answer

The answer of Assuming you have sufficient trust, you might...

Question 27

Sorting out mixed feelings is best done, according to the authors, by:&#10;A)using the exact words of the client.&#10;B)paraphrasing feelings clearly, encouraging, and then summarizing.&#10;C)noting ambivalent words such as &#34;confusion&#34; and discovering underlying deeper feelings through questioning and reflection of feeling.&#10;D)carefully bringing out additional specifics of the client's emotional world.

Accepted Answer

The answer of Sorting out mixed feelings is best done,...

Question 28

Which of the following is the emotional center of the brain?&#10;A)Right brain&#10;B)Limbic system&#10;C)Left brain&#10;D)Hippocampus

Accepted Answer

The answer of Which of the following is the emotional...

Question 29

____________ clients may demonstrate a wrinkled nose and upper lip raised and pursed.&#10;A)Sad&#10;B)Mad&#10;C)Scared&#10;D)Disgusted

Accepted Answer

The answer of ____________ clients may demonstrate a wrinkled nose...

Question 30

Which of the following is basic to empathic understanding?&#10;A)Warmth&#10;B)Appropriate smiling&#10;C)Showing that you respect and care for your client&#10;D)All of the above

Accepted Answer

The answer of Which of the following is basic to...

Question 31

____________ clients may demonstrate an upright body position, frowning, and a louder or forced vocal tone; the mouth and jaws may be tense and lips tightened, fists clenched or the palms down.&#10;A)Sad&#10;B)Mad&#10;C)Scared&#10;D)Disgusted

Accepted Answer

The answer of ____________ clients may demonstrate an upright body...

Question 32

The following primary emotions, in terms of facial expression and language, have been validated throughout the world in all cultures.These primary emotions are ________.&#10;A)mad, annoyed, angry, contempt, surprised, and furious&#10;B)sad, mad, glad, surprised, contempt, and scared&#10;C)happy, joyous, excited, nervous, contempt, and surprised&#10;D)surprised, disgusted, caring, guilt, obstinate, and contempt

Accepted Answer

The answer of The following primary emotions, in terms of...

Question 33

Your warmth may be described as the __________ that holds empathy and the possibility of positive change together.&#10;A)engine&#10;B)glue&#10;C)thought&#10;D)all of the above

Accepted Answer

The answer of Your warmth may be described as the...

Question 34

Which of the following may NOT help clients slow down and regain control of their emotions?&#10;A)Join clients where they are&#10;B)Pace clients appropriately&#10;C)Gestalt exercises&#10;D)All of the above

Accepted Answer

The answer of Which of the following may NOT help...

Question 35

Which of the following is CORRECT regarding the skill of reflecting feelings?&#10;A)It is probably one of the easiest skills for you to master.&#10;B)It is probably the skill we use the most in our daily communications.&#10;C)It is probably one of the skills that takes more time to get fully comfortable with.&#10;D)All of the above

Accepted Answer

The answer of Which of the following is CORRECT regarding...

Question 36

The positive, happy emotions are located primarily in the:&#10;A)HPT.&#10;B)TAH.&#10;C)TAP.&#10;D)PAT.

Accepted Answer

The answer of The positive, happy emotions are located primarily...

Question 37

Which of the following will NOT help you practice reflection of feeling?&#10;A)Combine reflection of feeling with paraphrasing.&#10;B)Become aware of and competent in each of the microskills&#10;C)Focus on integrating reflection of feeling with questioning, encouraging and paraphrasing.&#10;D)Use the skill as frequently as possible, and gradually integrate the microskills naturally into your personal style.

Accepted Answer

The answer of Which of the following will NOT help...

Question 38

Which of the following might be useful to help clients decrease emotional expression?&#10;A)&#34;Let's stop for a moment and breathe deeply.&#34;&#10;B)&#34;Would you say that again?&#34;&#10;C)&#34;Pay attention to the feelings in your body.&#34;&#10;D)All of the above

Accepted Answer

The answer of Which of the following might be useful...

Question 39

Which of the following would be a possible way to help clients increase emotional expression?&#10;A)&#34;What are you feeling right now at this moment?&#34;&#10;B)&#34;Pay attention to the feelings in your body.&#34;&#10;C)&#34;Would you go back and say that again?&#34;&#10;D)All of the above

Accepted Answer

The answer of Which of the following would be a...

Question 40

Client: Since my mother was diagnosed with cancer, I've been really worried and concerned.She just doesn't look as well as she did before; she needs a lot more rest. Which of the following interviewer responses is reflection of feeling?

A)"Your mother has cancer and she needs more rest."
B)"You seem really worried and concerned about your mother."
C)"Your mother looks well, but she needs more rest."
D)"Umm, tell me more."

Accepted Answer

The answer of Client: Since my mother was diagnosed with...

Question 41

If a client is continually talking about negative emotions, which of the following is most true and helpful?&#10;A)Encourage them to continue as they wish.This will empower them to make their own decisions.&#10;B)Work to identify strengths and positives that the client has available, thus empowering them to face the negatives on a basis of strength.&#10;C)Ask them to identify positive feelings in their body.&#10;D)All of the above.

Accepted Answer

The answer of If a client is continually talking about...

Question 42

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 43

Which of the following represents a potential limitation of reflection of feeling?&#10;A)Not all clients will appreciate your comments on their feelings.&#10;B)Empathic reflection can have a confrontational quality to some clients.&#10;C)Timing is particularly important with reflection of feeling.&#10;D)All of the above.

Accepted Answer

The answer of Which of the following represents a potential...

Question 44

&#34;I see the situation differently each time I look at it.It's so sad and I feel so badly that I lost my friend in the accident and I worry that I didn't do more to help.At the same time, I treasure the memories and feel so glad to have shared the world, even in this short time.Providence sends us so many different things.&#34; The client is displaying a(n) ____.&#10;A)sensorimotor emotional orientation&#10;B)concrete emotional orientation&#10;C)abstract / formal operational orientation&#10;D)abstract dialectic / system orientation

Accepted Answer

The answer of &#34;I see the situation differently each time...

Question 45

Choose the FALSE statement regarding positive and negative emotions.&#10;A)Positive emotions make everything OK for client's negative issues.&#10;B)Do not minimize difficult emotions by too quickly focusing on the positive.&#10;C)Identifying positive feelings helps balance the focus on negative emotion.&#10;D)A wellness assessment provides positive emotions to draw on when needed.

Accepted Answer

The answer of Choose the FALSE statement regarding positive and...

Question 46

The client enters the room and immediately starts crying.After a short time, she says, &#34;I'm totally upset.I can't sleep.I feel so anxious.&#34; She then starts crying again. She is displaying a(n) ____.&#10;A)sensorimotor emotional orientation&#10;B)concrete emotional orientation&#10;C)abstract / formal operational orientation&#10;D)abstract dialectic / system orientation

Accepted Answer

The answer of The client enters the room and immediately...

Question 47

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "You can't walk?"

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 48

Research suggests that positive emotions produce patterns of thought that are:&#10;A)flexible.&#10;B)creative.&#10;C)integrative.&#10;D)all of the above.

Accepted Answer

The answer of Research suggests that positive emotions produce patterns...

Question 49

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 50

With some clients, the brief acknowledgment of ____ may be more appropriate.&#10;A)encouragement&#10;B)paraphrase&#10;C)feeling&#10;D)summary

Accepted Answer

The answer of With some clients, the brief acknowledgment of...

Question 51

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 52

When a client is depressed, you can expect less brain activity in the:&#10;A)prefrontal cortex.&#10;B)limbic system.&#10;C)right brain and amygdala.&#10;D)hippocampus.

Accepted Answer

The answer of When a client is depressed, you can...

Question 53

Acknowledging feelings is:&#10;A)another term for reflection of feeling.&#10;B)not a recognized term associated with the microskills.&#10;C)brief recognition of feeling before moving on with the client story.&#10;D)reflection of feeling used mainly with adult clients.

Accepted Answer

The answer of Acknowledging feelings is:&#10;A)another term for reflection of...

Question 54

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 55

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "You can't walk?"

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 56

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "You can't walk?"

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 57

Instructions: Which of the following client emotional presentations are sensorimotor, concrete, formal operational, or dialectic / systemic?&#10;  &#10;____ Silent crying

Accepted Answer

The answer of Instructions: Which of the following client emotional...

Question 58

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 59

Which one of the following is an example of a suggestion to help clients focus more on positive emotions?&#10;A)Watch a comedy on TV or at the movies.&#10;B)Volunteer at their church or for their favorite charity.&#10;C)Going out with friend.&#10;D)All of the above.

Accepted Answer

The answer of Which one of the following is an...

Question 60

Instructions: Classify each of the following counseling leads as a paraphrase, encourage, or reflection of feeling.

Client: If it were just my arthritis, I think I could deal with it, but I didn't expect to have muscle spasms and leg cramps so bad I can't walk as well.I feel totally useless.
____ "Having more than one physical issue complicates things a good deal."

Accepted Answer

The answer of Instructions: Classify each of the following counseling...

Question 61

Social emotions are built on primary emotions and are learned in family and cultural context.

Accepted Answer

The answer of Social emotions are built on primary emotions...

Question 62

Instructions: Which of the following client emotional presentations are sensorimotor, concrete, formal operational, or dialectic / systemic?&#10;  &#10;____ &#34;Perhaps my sadness is representative of my family and cultural background.We gave so much attention to getting along that I have real trouble in dealing with conflict.None of us ever argued.&#34;

Accepted Answer

The answer of Instructions: Which of the following client emotional...

Question 63

Instructions: Which of the following client emotional presentations are sensorimotor, concrete, formal operational, or dialectic / systemic?&#10;  &#10;____ &#34;As I think about it, my religion has always been and always will be a real comfort to me.&#34;

Accepted Answer

The answer of Instructions: Which of the following client emotional...

Question 64

Instructions: Which of the following client emotional presentations are sensorimotor, concrete, formal operational, or dialectic / systemic?&#10;  &#10;____ &#34;Spirituality is vital in my culture.I have gained so much from my family's observing all the Holy laws and rituals.I gain great comfort from my surroundings.&#34;

Accepted Answer

The answer of Instructions: Which of the following client emotional...

Deck 7: Reflecting Feelings: a Foundation of Client Experience