Deck 16: Managing Information Technology: Finding New Ways to Learn and Link

Question 1

Horizontal applications software consists of highly specialized applications used in a particular industry, such as brokerage firms.

Answer 1

False

Question 2

Businesses develop intranets so that valued customers have access to internal information that is not available to the general public.

Answer 2

False

Question 3

In the context of e-commerce, you can tell that a site on which you are doing business is using a secure socket layer (SSL) if the URL of the site begins with httpw://.

Answer 3

False

Question 4

The fundamental form of system software is the operating system.

Question 5

An intranet limits access to a single firm's employees.

Question 6

In business-to-consumer e-commerce, purchases typically involve extensive negotiation.

Question 7

Cloud computing allows users to access documents from anywhere via any computer without an Internet connection.

Question 8

The Internet is a network of networks, consisting of hundreds of thousands of smaller networks operating under a common set of protocols so that they can communicate with each other.

Question 9

In business-to-business (B2B) e-commerce, customers usually do little or no research before making a purchase.

Question 10

In the context of e-commerce, eBay and Craigslist are examples of business-to-government e-commerce.

Question 11

Dropbox is a consumer-focused cloud computing service that allows users to access and share documents and files.

Question 12

In the context of the business-to-consumer market, the use of Web 2.0 technologies within organizations is called Enterprise 2.0.

Question 13

When using the cloud to store your documents, music, or photos, you only pay for the computer resources that you use.

Question 14

Cloud resources are not confined to a specific platform or operating system.

Question 15

An advantage of an expert system is that it is capable of solving a wide variety of problems, including those that are quite different from the problems it was originally designed to solve.

Question 16

In the context of cybermediaries, Venmo, operated by PayPal, is used to make payments to friends.

Question 17

Business intelligence systems are a new class of decision support systems developed over the past two decades to leverage data storage.

Question 18

Word processing, spreadsheet, and personal information management software are examples of vertical applications software.

Question 19

Data become information when they are processed, organized, and presented in a way that makes them useful to a decision maker.

Question 20

A business intelligence system helps decision makers discover information that was previously hidden.

Question 21

_____ is a network based on fiber-optic cable and uses high-speed connectivity to improve education, research, and collaboration.

A) Web 2.0
B) Internet2
C) Broadband
D) Cloud computing

Question 22

Word processing, spreadsheet, and personal information management software used by different businesses and occupations are examples of:

A) horizontal applications software.
B) vertical applications software.
C) open source software.
D) copylefted software.

Question 23

The two broad categories of software are:

A) open source software and data software.
B) embedded software and business software.
C) server software and proprietary software.
D) system software and application software.

Question 24

_____ refers to the physical components used to collect, input, store, and process data, and to display and distribute information.

A) Hardware
B) Software
C) An operating system
D) An execution unit

Question 25

_____ is often referred to as the world's largest computer network.

A) A cloud-based network
B) The Internet
C) An extranet
D) The kernel

Question 26

When product designers use computer-aided design (CAD) software to produce technical drawings in three dimensions, they are using:

A) lateral system software.
B) vertical applications software.
C) utility software.
D) office productivity software.

Question 27

An e-marketplace is referred to as a specialized Internet site where buyers and sellers engaged in business-to-business (B2B) e-commerce can communicate and conduct business.

Question 28

Radio frequency identification (RDIF) is used to increase the efficiency of supply chains.

Question 29

Helpers, a nongovernmental organization, launches practbilling.com, a website where all sorts of bills can be paid. It uses a specially designed software to allow hassle-free transactions in the billing and charges a nominal fee from the users. In this scenario, Helpers uses a(n) _____.

A) horizontal applications software
B) vertical applications software
C) open source software
D) copylefted software

Question 30

In the context of software, _____ is designed for a specific industry or profession.

A) lateral system software
B) vertical applications software
C) horizontal applications software
D) office productivity software

Question 31

Habib, a writer, uses Microsoft Word to write, edit, and prepare his manuscripts for publication. Microsoft Word helps Habib to complete his work with minimal effort. In this scenario, Habib is using _____.

A) system software
B) antivirus software
C) applications software
D) malicious software

Question 32

In the context of electronic bill presentment and payment, the method of biller-direct is one where you use the "bill-pay" service at your bank to automatically pay your monthly bills.

Question 33

Which of the following statements is true of Internet2?

A) It is a new generation of Internet technology that is not based on fiber-optic cable.
B) It utilizes technologies that give it a speed and capacity far exceeding the current Internet.
C) It has taken a backseat due to the discovery of broadband connections.
D) Access to Internet2 is granted to the general public for free.

Question 34

The management of Vencura Inc. approves the purchase of a few computers for the sales team. The management wants only the most basic functions in the computers, such as managing the file system, reading programs and data into main memory, and allocating system memory among various tasks to avoid conflicts. In this scenario, which of the following categories of software does Vencura Inc. require?

A) System software
B) Antivirus software
C) Applications software
D) Copylefted software

Question 35

Black hat hackers are hackers who have no harmful intent.

Question 36

In the context of security concerns arising from new technologies, malware is short for malignant hardware.

Question 37

Breto Lupix, a graphic design company, installed a new software in its computers that enabled them to design three-dimensional logos, brochures, and banners. In this scenario, Breto Lupix has installed _____ in its computers.

A) system software
B) antivirus software
C) applications software
D) copylefted software

Question 38

Which of the following is an advantage of a broadband Internet connection?

A) It allows access to only a limited number of websites to avoid security risks.
B) It allows users to quickly download large files such as music, games, and movies.
C) It is based on fiber-optic cable that enables it to efficiently handle many scientific applications.
D) It has less security risks compared to dial-up Internet.

Question 39

Documents stored on the World Wide Web are written and linked together using _____.

A) decision support systems (DSS)
B) computer-aided design (CAD)
C) Extensible Markup Language (XML)
D) Hypertext Markup Language (HTML)

Question 40

_____ refers to the programs that provide instructions to a computer so that it can perform a desired task.

A) Hardware
B) Software
C) Intranet
D) Extranet

Question 41

A business firm notifies all its employees about a general meeting that is to be held the next day and asks them to confirm their attendance at the meeting by clicking on the link provided within the same email message. The firm sends the email through its private network that is accessible only to the management and the employees of the firm. Which of the following information networks is used by the firm to notify its employees?

A) A metropolitan area network
B) An extranet
C) An intranet
D) A peer-to-peer network

Question 42

Which of the following is true of cloud computing?

A) It discourages collaboration among employees and business partners.
B) It leads to a low processing speed.
C) It allows lower costs and excess capacity to its users.
D) It decreases data security.

Question 43

A(n) _____ gives managers access to large amounts of data and the processing power to convert the data into high-quality information quickly and efficiently.

A) decision support system
B) computer-aided design software
C) cybermediary
D) expert system

Question 44

Cloud computing is most likely to:

A) eliminate the threat of computer viruses and unauthorized access.
B) create a need to invest heavily in expensive hardware.
C) let companies access large computing resources without the need to invest heavily in IT personnel.
D) decrease the processing speed of computers.

Question 45

A benefit that cloud computing provides to individual users is that it:

A) allows them to access their data from any computer without an Internet connection.
B) eliminates the threat of unauthorized access.
C) helps them analyze and process complex data without professional help.
D) allows them to store large files without taking up valuable space on their computers' hard drive.

Question 46

Identify a true statement about cloud computing.

A) It encourages collaboration among employees and business partners.
B) It drastically reduces the processing speed of computers.
C) It subjects a user's computer to an intruder attack.
D) It allows users to access their data from any computer without an Internet connection.

Question 47

Legostine Corp. uses a new high-tech network based on fiber-optic cable. The network utilizes technologies that give it a speed and capacity far exceeding the current network and is available only to Legostine's employees. In this scenario, Legostine Corp. uses _____.

A) Web 2.0
B) Internet2
C) broadband
D) extranet

Question 48

Which of the following statements is true of intranets?

A) Employees can log onto their company's intranet from remote locations.
B) It restricts communication and collaboration among employees.
C) It is a public network whose look and feel differs from the Internet.
D) It allows limited access to a selected group of stakeholders, such as suppliers or customers.

Question 49

Firms create _____ by offering limited access to certain areas of their private network to a selected group of stakeholders.

A) open systems
B) expert systems
C) firewalls
D) extranets

Question 50

When firms give key stakeholders limited access to certain areas of their intranet, such as allowing suppliers to check on the state of the firm's inventory to plan shipments of parts and materials, the firm is permitting the suppliers to do so through the use of _____.

A) cybermediaries
B) expert systems
C) firewalls
D) extranets

Question 51

Framex Inc. has separate computer-accessible storage media for all of its departments. These storage media store files of related data organized according to a logical system. In this scenario, Framex has many different _____ for its various departments.

A) decision support systems
B) databases
C) cybermediaries
D) business intelligence systems

Question 52

Taxedo, a finance firm, uses a private network to communicate with its employees. All of its official mails are sent through its private network, which is restricted for others. In this scenario, which of the following networks is used by Taxedo to communicate with its employees?

A) A metropolitan area network
B) A nanonetwork
C) An intranet
D) A peer-to-peer network

Question 53

Mervin, an employee of a non-governmental organization, conducts a survey among children about the awareness of traffic rules. The facts and figures collected by him are processed and organized by an analytic team to conclude whether the surveyed children are aware of traffic rules. In this scenario, the report that would be prepared by the analytic team can be referred to as _____.

A) statistics
B) data
C) information
D) cybermediary

Question 54

In the context of the characteristics of good information, when information is accurate, it means that it is:

A) available in time to make a difference.
B) able to help users grasp its meaning.
C) free of errors and biases.
D) secure from hackers.

Question 55

In the context of the characteristics of good information, when information is relevant, it means that:

A) it can be analyzed independently.
B) it is secure from hackers and competitors.
C) it helps users grasp its meaning.
D) it focuses on issues that are important to decision makers.

Question 56

In the context of the characteristics of good information, when information is timely, it means that:

A) it is available at the right moment to make a difference.
B) it is secure from hackers and competitors.
C) it is free of errors and biases.
D) it focuses on issues that are important to decision makers.

Question 57

When properly implemented, intranets enhance communication and collaboration among:

A) external stakeholders.
B) vendors.
C) buyers and sellers.
D) employees.

Question 58

Identify a true statement about intranets.

A) They allow employees to use company resources when working from home.
B) They are set up in offices that do not have an information technology department as they require minimal maintenance.
C) They solely allow access to a selected group of external stakeholders, such as clients or suppliers.
D) They are public networks whose look and feel differ from the Internet.

Question 59

A _____ is a request for the database management software to search a database for data that match criteria specified by a user.

A) cybermediary
B) protocol
C) query
D) cache

Question 60

Alacrity Couriers uses advanced information technology to run its business efficiently. It allows its customers to track their consignments on its website. In this scenario, the use of a(n) _____ enables the customers to check on the status of their consignments.

A) expert system
B) cybermediary
C) extranet
D) firewall

Question 61

Prescostico Inc. uses a business intelligence system to gain competitive advantage over other companies. This system helps Prescostico:

A) provide Internet-based storage capacity.
B) interpret its data meaningfully.
C) encourage collaboration among employees and business partners.
D) access an array of computing resources without investing in expensive new hardware.

Question 62

To develop expert systems, programmers need to:

A) create a single open-ended question for a user to answer to provide a solution to a problem.
B) devise a program to mimic an expert's approach to solve a particular problem.
C) incorporate rules that differ from what a human expert would suggest.
D) devise a system that reaches a decision and provides a recommendation by asking a user only one question.

Question 63

In the context of the most common approaches to implementing a business intelligence system, data mining is used to:

A) discover unknown relationships hidden in data.
B) transform information into raw data.
C) store files on the cloud.
D) guard against hackers and other security threats.

Question 64

A disadvantage of an expert system is that it:

A) invariably needs a human to fix the problem according to the solution the system offers.
B) provides no option for user feedback.
C) can be time-consuming and expensive.
D) can sometimes deviate from the decision rules originally programmed into the system.

Question 65

Identify a true statement about an expert system.

A) It is flexible in its problem-solving abilities and can be easily programmed with few decision rules.
B) It will not be able to find a solution to a problem that deviates in any significant way from the specific type of problem it was programmed to solve.
C) It finds it difficult to mimic the rules and guidelines followed by a human expert to solve a particular problem.
D) It will not be able to solve problems in areas such as medical diagnoses, fraud detection, and consumer credit evaluation.

Question 66

In the _____ form of e-commerce, firms want to develop buyer loyalty and repeat business but seldom develop a close working relationship with individual buyers.

A) business-to-government (B2G)
B) business-to-consumer (B2C)
C) business-to-business (B2B)
D) consumer-to-consumer (C2C)

Question 67

Data mining allows organizations to:

A) analyze vast amounts of data to identify useful information that had been hidden.
B) guide managers while using data accurately through the decision-making process.
C) encourage collaboration among employees and business partners through data transfer.
D) access an array of computing resources without investing in expensive new hardware.

Question 68

Spedex, an on-rent cab provider company, launches a new feature on its website that can help its customers track their cabs online. The feature requires a sign-in process. Since the feature is new, many customers face problems in figuring out a way to access this feature. To solve this problem, Spedex creates a customer-support page on its website that will resolve the issues of its customers. In this scenario, the customer-support page on Spedex's website is an example of a(n) _____.

A) business intelligence system
B) expert system
C) cybermediary
D) data warehouse

Question 69

In _____, many purchases may be based on impulse.

A) business-to-business e-commerce
B) business-to-consumer e-commerce
C) business-to-government e-commerce
D) consumer-to-business e-commerce

Question 70

Clomien Corp., a law firm, needs frequent interpretation of its stored data for cross-references and formulation of decisions. It uses a(n) _____ to help it discover subtle and complex relationships hidden in its data.

A) expert system
B) data warehouse
C) cybermediary
D) business intelligence system

Question 71

Drexterios Inc. is a financial firm that deals with public grievances regarding bill payments. It uses a centralized location for storing data from its internal databases as well as external sources to make it easy for its employees and customers to access the information. In this scenario, Drexterios uses a(n) _____ to store the data.

A) cybermediary
B) data warehouse
C) decision support system
D) expert system

Question 72

Fatima enjoys online shopping as it allows her to buy things from a wide range of options from the convenience of her home. She recently bought a food processor online. In this scenario, Fatima is involved in _____.

A) business-to-consumer e-commerce
B) business-to-business e-commerce
C) business-to-government e-commerce
D) consumer-to-consumer e-commerce

Question 73

Which of the following statements is true of business-to-consumer e-commerce?

A) A customer usually does careful multiple research and compares vendors before making a purchase.
B) A customer usually buys a standard product and pays the listed price.
C) Buyers and sellers often develop close and long-lasting relationships.
D) The size of a typical individual transaction is potentially very large.

Question 74

Which of the following is true of expert systems?

A) They are unable to help in fraud detection.
B) They take a lot of time to be programmed and are complicated.
C) They use powerful statistical techniques to analyze data.
D) They are highly flexible in nature.

Question 75

_____ refers to marketing, buying, selling, and servicing of products over a network, usually the Internet.

A) E-commerce
B) Media-based networking
C) Inventory management
D) Group buying

Question 76

Melingo Furniture provides its customers with an option of buying, selling, and servicing of its products online. This helps Melingo Furniture create a customer base by providing convenience to them. In this scenario, Melingo Furniture is involved in _____.

A) e-commerce
B) cloud computing
C) data mining
D) object hyperlinking

Question 77

Scalesto Corp. is a law firm that also provides online support regarding lawsuits. To help its clients, it has a team dedicated to identify useful information from the company's database. In this scenario, Scalesto most likely uses _____ to analyze vast amounts of data.

A) a cybermediary
B) data mining
C) an expert system
D) intranet

Question 78

Cognizance, an online news portal, needs to update its website frequently. To achieve this, the IT department of Cognizance develops a system that gives its managers access to large amounts of data and the processing power to convert the data into high-quality information quickly and efficiently. In this scenario, Cognizance has developed _____ to assist its managers.

A) a decision support system
B) a computer-aided design
C) an expert system
D) Hypertext Markup Language

Question 79

Jeff, the CEO of Francostico Inc., decides to set up a system that would help its managers with decision making. To design this system, his programmers ask skilled and proficient managers to explain how they solve problems. Then, they devise a program to mimic the specialists' approach, incorporating various rules or guidelines that the specialists use. In this scenario, Jeff seeks to develop a(n) _____ for the managers.

A) business intelligence system
B) data warehouse
C) cybermediary
D) expert system

Question 80

In business-to-consumer (B2C) e-commerce, _____.

A) individual final consumers are the customers
B) the size of a typical individual transaction is very large
C) customers do careful multiple research and compare vendors before purchasing a product
D) buyers and sellers often develop a close working relationship