Deck 11: Law Office Systems

Question 1

What makes the difference between a good system and a poor system?

A)many subsystems
B)few subsystems
C)logically organized steps
D)time management
E)all of the above

Answer 1

C

Question 2

A minisystem is found within a

A)macrosystem
B)microsystem
C)subsystem
D)none of the above
E)all of the above

Answer 2

B

Question 3

Coding each step will allow a paralegal to

A)choose an acceptable systems candidate
B)see each step clearly
C)identify the status of each step
D)save time in the communication process
E)c and d only

Answer 3

E

Question 4

Which of the following affects a firm's macrosystem?

A)a firm's budget
B)market strategy
C)technology
D)annual billable hours requirement
E)none of the above
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Question 5

A law firm has one subsystem.

Question 6

Checklists are stored
a.in the library
b.in three-ring binders
c.in a filing cabinet
d.a and b only
e.none of the above

Question 7

It is important to discuss each step of the system with coworkers because they will be expected to participate in the system.

Question 8

An administrative microsystem contains

A)a firm's management style
B)a firm's culture
C)a firm's structure
D)a and b only
E)b and c only

Question 9

Which system contains other industries within which a firm must operate?

A)macrosystem
B)microsystem
C)minisystem
D)subsystem
E)none of the above

Question 10

How should each step of a system be evaluated?

A)in order of importance
B)in chronological order
C)in writing
D)in numerical order
E)all of the above

Question 11

The goals)of a system is are)to

A)provide satisfaction for employees
B)conserve resources
C)provide quality legal services to the client
D)b and c only
E)all of the above

Question 12

A firm's administrative microsystem relates solely to the practice of law.

Question 13

A good system will increase profits of a firm.

Question 14

The elements of a firm's macrosystem never change.

Question 15

A substantive minisystem is found within an)

A)administrative microsystem
B)macrosystem
C)substantive microsystem
D)administrative minisystem
E)all of the above

Question 16

The number of substantive microsystems in a firm varies according to

A)a firm's size
B)a firm's specialty
C)a firm's management style
D)a firm's structure
E)b and d only

Question 17

The purpose of a system is to

A)ensure that mistakes are not made
B)streamline a task
C)maximize resources
D)manage employees' time
E)all of the above

Question 18

The number of subsystems in a minisystem depends on

A)the procedures of a case
B)the area of law
C)the number of people on the legal team
D)a firm's management style
E)none of the above

Question 19

A master task list

A)contains each step in chronological order
B)gives a description of each task
C)lists the person responsible for completing each task
D)a and c only
E)all of the above

Question 20

Coding each step of a system with a different color allows the paralegal to

A)distribute tasks
B)produce forms
C)identify the status of each step
D)keep track of costs of the system
E)all of the above

Question 21

The has ultimate responsibility for the management of a system.

Question 22

A master task list should be self-explanatory.

Question 23

Synthesize means to .

Question 24

The requirements section is the largest section of the written instructions.

Question 25

It usually takes months for an employee to become familiar with a firm's systems and procedures.

Question 26

When delegating tasks,it is important to understand the limits within which support staff can operate.

Question 27

Checklists are vital to the success of a system.

Question 28

The three steps of Stage 2,syntheses,are ,,and .

Question 29

Coding means that each step is marked by an) or an)
.

Question 30

The is the beginning of the instructions section.

Question 31

A law firm has two microsystems: and .

Question 32

Management has ultimate responsibility for supervision and management of a system.

Question 33

The number of minisystems a firm has depends on the number of a firm's employees.

Question 34

A system's requirements include outside services required.

Question 35

Form documents are numbered so that they .

Question 36

The 90 percent rule is to include a step if it is expected to occur 90 percent of the time.

Question 37

Codes that can be seen on a computer screen but not printed are called
.

Question 38

Only an experienced paralegal can adequately develop a system.

Question 39

Information for written instructions is derived from the final master task list.

Question 40

There are stages to the system development process.

Question 41

Each form and checklist must be .

Question 42

are vital to the success of a system and simple to create.

Question 43

In order for a system to be effective,it must be .

Question 44

The four sections of written instructions are ,
,,and .

Question 45

The two steps of the organization process are and
.