Deck 13: Managing Teams

Question 1

Which of the following is a benefit of using teams?

A) Lower costs and higher productivity
B) Quality improvements
C) Innovation
D) all of the above

Answer 1

D

Question 2

When individuals blend complementary skills and talents to produce a product that is more valuable than the sum of the individual contributions, they are experiencing

A) accountability.
B) a process team.
C) cohesiveness.
D) synergy.

Answer 2

D

Question 3

Which of the following is a characteristic of a team?

A) Shared leadership roles
B) Variable input from members solicited by the group leader
C) Individual work assignments
D) all of the above

Answer 3

A

Question 4

The type of team that has the greatest potential for misunderstandings to occur is the

A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.

Question 5

Which is not one of the stages of team development?

A) Forming
B) Dorming
C) Storming
D) Adjourning

Question 6

A small number of people with complementary skills who are committed to a common purpose, a set of performance goals, and an approach for which they hold themselves mutually accountable is a

A) work group.
B) department.
C) team.
D) nonconforming group.

Question 7

Teams in the banking industry may be used to reduce barriers between departments and avoid having paperwork sit between loan processing departments. The result is an increase in

A) fees for the bank.
B) speed in processing the loan.
C) additional services for the customer.
D) the use of technology.

Question 8

When the linear approach of building an airplane is replaced by cross-functional teams

A) the company can innovate more quickly.
B) the company can avoid conflict between departments.
C) quality issues often arise.
D) the company can incur the cost of altering the configuration after the fact.

Question 9

To be fully functional, self-managed team members need to be trained in

A) technical skills.
B) management skills.
C) interpersonal skills.
D) all of the above

Question 10

Groupware has enabled companies to create

A) project teams.
B) self-managed teams.
C) parallel teams.
D) virtual teams.

Question 11

The team with high time durations and low team member time commitments is the

A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.

Question 12

A process team which is a formalized part of the organization's structure that is responsible for producing an entire product, component, or service is also referred to as a

A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.

Question 13

A problem solving team or special purpose team whose membership requires only part-time commitment is also referred to as a

A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.

Question 14

Members of a work group are held accountable for individual work, but they are not

A) committed to a common purpose.
B) responsible for the output of the entire group.
C) supportive of organizational goals.
D) likely to have a strong, directive leader.

Question 15

Mary's group is in conflict. Coalitions have formed and they are competing for dominance to set the team's agenda. Mary's group is in the ________ stage of development.

A) forming
B) storming
C) norming
D) performing

Question 16

When a company delegates management work to teams, the company can save on

A) the cost of machinery.
B) the labor cost of surplus supervisors and middle managers.
C) the number of hours worked.
D) quality improvements.

Question 17

A team that meets to reduce accidents and back injuries in a poultry processing plant is an example of a

A) project team.
B) self-managed team.
C) parallel team.
D) virtual team.

Question 18

Which auto manufacturer used self-managed teams to achieve one of the highest levels of customer satisfaction of any U.S. firm in the industry?

A) Chevrolet
B) Ford
C) Toyota
D) Saturn

Question 19

In the ________ stage of team development, the basic ground rules are established.

A) forming
B) storming
C) norming
D) performing

Question 20

A key criterion for judging project team performance is

A) the quality of the decisions made.
B) meeting or exceeding deadlines.
C) whether the problem was solved.
D) the quality of communication.

Question 21

When an insurance agent collects the information, hands the accident claim over to the accident investigator who inspects for damage and then sends it to a claims adjuster who determines the payout amount, the team is demonstrating

A) pooled interdependence.
B) sequential interdependence.
C) reciprocal interdependence.
D) competitive behavior.

Question 22

The relationship-building role includes

A) asking questions.
B) providing good clarification.
C) providing facts and data.
D) exuding enthusiasm to motivate others.

Question 23

The final stage of group development is

A) forming.
B) storming.
C) adjourning.
D) performing.

Question 24

The greatest amount of interdependence occurs with

A) pooled interdependence.
B) sequential interdependence.
C) reciprocal interdependence.
D) competitive behavior.

Question 25

________ is found in teams requiring the lowest amount of reliance on other members.

A) Pooled interdependence
B) Sequential interdependence
C) Reciprocal interdependence
D) Competitive behavior

Question 26

One way to ensure that team members have high performance norms is

A) to increase the cohesiveness of the group.
B) to select high performing individuals as team members.
C) to tolerate loafers.
D) all of the above

Question 27

The willingness of one team member to increase his or her vulnerability to the actions of another person whose behavior he or she cannot control is

A) cohesiveness.
B) interdependence.
C) trust.
D) synergy.

Question 28

Team members who are highly dependent on one another

A) develop solutions more quickly.
B) finish more tasks.
C) perform better than those teams whose members are not highly dependent on one another.
D) all of the above

Question 29

Trust can be created by

A) communicating openly.
B) sharing credit with others.
C) reciprocating help from teammates.
D) all of the above

Question 30

An effective team

A) does not enforce violations of norms with sanctions.
B) operates with low levels of cohesiveness.
C) exhibits independence among team members.
D) trusts one another.

Question 31

The task-facilitating role includes

A) using humor to put others at ease.
B) recognizing the members' contributions.
C) providing facts and data.
D) exuding enthusiasm to motivate others.

Question 32

The extent to which team members feel a high degree of camaraderie and team spirit is known as

A) norms.
B) cohesiveness.
C) cooperation.
D) pooled interdependence.

Question 33

Closer relationships are established and the interdependence of team members is intensified in the ________ stage of development.

A) forming
B) storming
C) norming
D) performing

Question 34

The role of the team leader is

A) similar to that of a coach.
B) providing feedback to team members.
C) expressing a shared vision for the team.
D) all of the above

Question 35

The U.S. Navy SEALS are an effective team as a result of their

A) communication.
B) goal commitment.
C) high cohesion.
D) independence.

Question 36

The values and aspirations of the team members that are likely to be formed during the forming and norming stages of development are

A) team norms.
B) organizational culture.
C) cohesiveness.
D) synergy.

Question 37

To positively influence team cohesiveness

A) provide ample opportunities for team members to interact with each other during the early stages of team development.
B) ensure that all team members have a voice in determining team goals.
C) celebrate successful team outcomes with rewards for team members.
D) all of the above

Question 38

Mark spends a lot of time acting as a catalyst to smooth interaction between team members who have difficulty communicating with each other. He is engaged in the ________ role.

A) task-facilitating
B) relationship-building
C) team leader
D) team facilitator

Question 39

According to Professor Robert Daft, the optimal size of a team is about

A) 4.
B) 7.
C) 11.
D) 15.

Question 40

An important role for team leaders in the storming stage of development is

A) establishing ground rules.
B) identifying the purpose of the team.
C) defusing the negative aspects of conflict to achieve harmony and cohesion.
D) capturing the synergies between individuals with complementary skills.

Question 41

Inexperienced negotiators should avoid

A) the assumption that a negotiation must always result in a settlement.
B) becoming fixated on one particular issue in the negotiation.
C) the assumption that the other party has all the power due to greater levels of experience.
D) all of the above

Question 42

If team members do not address both the task-facilitating and the relationship-building roles, the team is likely to perform inadequately.

Question 43

Team members engage in ________ when they prefer to avoid conflict rather than tolerate a healthy diversity of opinions.

A) functional conflict
B) avoidance
C) compromising
D) groupthink

Question 44

Allen Iverson of the Philadelphia 76ers is an example of a

A) nonconforming high performer.
B) social loafer.
C) disruptive high performer.
D) all of the above

Question 45

In the norming stage, the team members finally understand their roles and establish closer relationships to focus on the performance of the tasks.

Question 46

When the intensity of the conflict is high or pervasive but too low, ________ conflict results.

A) relationship
B) dysfunctional
C) task
D) functional

Question 47

Social loafing takes place because individuals

A) empower team members to hire high performers.
B) can hide behind the collective effort of the team.
C) conform and want to be treated like everybody else on the team.
D) are supportive of the team goals.

Question 48

Free riders are also known as

A) social loafers.
B) disruptive high performers.
C) insecure supervisors.
D) nonconforming high performers.

Question 49

The SMT has the authority to make many decisions traditionally reserved for supervisors or managers.

Question 50

Parallel teams require only part-time commitment from team members while the remainder of the time is spent working in a functional department.

Question 51

Conflict

A) is a normal part of the work of teams.
B) cannot be managed effectively.
C) is always dysfunctional.
D) cannot stimulate team performance.

Question 52

When the only rewards are for individual performance

A) team members are likely to compete with each other for the incentive pay.
B) the employees' willingness to collaborate is undermined.
C) the team's cohesiveness is undermined.
D) all of the above

Question 53

The negotiation between a buyer and seller of a used car may take the form of

A) distributive bargaining.
B) integrative bargaining.
C) win-win negotiation.
D) smoothing.

Question 54

The win-win style of negotiation is also referred to as

A) distributive bargaining.
B) compromising.
C) smoothing.
D) integrative bargaining.

Question 55

When team members have a disagreement over ideas, plans, and projects, it is referred to as

A) relationship conflict.
B) dysfunctional conflict.
C) task conflict.
D) avoidance.

Question 56

The willingness of both parties in a conflict to communication openly is needed for the ________ style to be effective.

A) dominating
B) avoiding
C) problem-solving
D) obliging

Question 57

Moderate levels of conflict can have a positive influence on the team because

A) creativity is stimulated.
B) poor solutions are avoided.
C) team members are energized.
D) all of the above

Question 58

The conflict resolution style that makes it likely for the team to suffer from groupthink if all members use it is the ________ style.

A) compromising
B) avoiding
C) obliging
D) dominating

Question 59

The conflict resolution style that enables each party to achieve its interests is the ________ style.

A) integrating
B) obliging
C) dominating
D) compromising

Question 60

Members of a team are held accountable for individual work, but they are not responsible for the output of the entire group.

Question 61

Describe the stages of team development.

Question 62

What is a nonconforming high performer?

Question 63

Describe the five conflict management styles.

Question 64

What are some of the skills needed for members of SMTs to be fully functional?

Question 65

Discuss the task- facilitating and relationship-building roles.

Question 66

The win-win negotiating style requires the parties to convert a potential conflict into a problem-solving process in which each party seeks to identify common goals.

Question 67

What are the three types of interdependence? Give examples of each.

Question 68

Relationships conflict is dysfunctional and interferes with the team's productivity while in many cases task conflict is functional and can stimulate creativity.

Question 69

What is cohesiveness?

Question 70

Less cohesive and more individualistic teams can better tolerate a nonconformist.

Question 71

What is the difference between a team and a work group?

Question 72

What is the difference between integrative bargaining and distributive bargaining?

Question 73

Teamwork becomes irrelevant when pooled interdependence is present.

Question 74

Discuss the four types of teams.

Question 75

How can trust be created among team members?

Question 76

Discuss functional versus dysfunctional conflict.

Question 77

What are the benefits of using teams?

Question 78

When teams lack cohesion, individuals are less likely to enjoy meetings or social events and to work toward team goals.

Question 79

What is a free rider? What is the impact on the other team members when a free rider is tolerated?

Question 80

What are norms?