Deck 8: Managing Change and Innovation

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Question
People change starts with training everyone in the organization.
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Question
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.
Question
An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.
Question
Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Question
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.
Question
An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.
Question
Organizational change refers to the adoption of a new idea or behavior by an organization.
Question
The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.
Question
The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.
Question
Research shows that managers in creative companies avoid risk and experimentation.
Question
Productive innovation refers to innovations in products, services, or processes that radically change an industry's
rules of the game for producers and consumers.
Question
Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.
Question
Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.
Question
An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.
Question
A product change is a change in the organization's product or service outputs.
Question
A person who sees the need for and champions productive change within the organization is called an idea champion.
Question
A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team.
Question
Centralization and short time horizon are primarily used by creative organizations.
Question
If organizations don't successfully change and innovate, they die.
Question
Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
Question
Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.
Question
Training is one of the most frequently used approaches to changing people's mindsets.
Question
Culture change pertains to the whole organization.
Question
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

A) Disruptive innovation
B) Service innovation
C) Productive innovation
D) Restructuring innovation
E) Reverse innovation
Question
The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.
Question
A change agent is an OD specialist who contracts with an organization to facilitate change.
Question
Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.
Question
Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.
Question
Two possible tactics for overcoming resistance to change are coercion and negotiation.
Question
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be .

A) cordial
B) rightsized
C) ambidextrous
D) compliant
E) intra-focused
Question
The adoption of a new idea or behavior by an organization is known as organizational .

A) change.
B) development.
C) structure.
D) intervention.
E) responsibility.
Question
The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.
Question
The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called .

A) a search initiative
B) creativity
C) an ideal champion
D) a great idea
E) strategic analysis
Question
In the unfreezing step, participants must be made aware of problems and be willing to change.
Question
_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

A) Restructuring innovation
B) Trickle up innovation
C) Productive innovation
D) Disruptive innovation
E) Reverse innovation
Question
Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.
Question
Survey feedback enhances the cohesiveness and success of organizational groups and teams.
Question
The disparity between existing and desired performance levels is the need for change.
Question
Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
Question
The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.
Question
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

A) An idea champion
B) A sponsor
C) A new-venture team
D) An idea incubator
E) An inventor
Question
Creative organizations:

A) are characterized by an unusually high number of routine jobs.
B) are loosely structured.
C) have little ambiguity.
D) have too many layers of management.
E) use a centralized decision making approach.
Question
Cooltown University recently invited members of its social network group to enter a contest on YouTune o design the best video promoting the university. This is an example of what innovative approach?

A) Social group innovation
B) Network innovation
C) Techsourcing
D) Crowdsourcing
E) Insourcing
Question
All of the following are critical innovation strategies for changing products and technologies EXCEPT .

A) exploration
B) cooperation
C) innovation roles
D) risk propensity
E) all of these are critical innovation strategies
Question
Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An investor
Question
Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor
Question
Shared development of innovations among several departments is emphasized by the approach to innovation

A) vertical
B) horizontal linkage model
C) top down
D) bottom-up
E) diagonal
Question
Which of the following is a change in the manner in which an organization does its work?

A) Technology
B) Product
C) Entrepreneurship
D) Creativity
E) Incremental
Question
Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an________ .

A) critic.
B) sponsor.
C) idea champion.
D) inventor.
E) bureaucrat.
Question
Which of the following is NOT a characteristic of a creative individual?

A) Conceptual fluency
B) Undisciplined exploration
C) Persistence and focused approach
D) Authorization and dependent
E) All of these are characteristic of a creative individual
Question
According to Fast Company, in 2012, was ranked as the World's Most Innovative Company.

A) Apple
B) Nintendo
C) Nokia
D) Sony
E) Procter & Gamble
Question
The horizontal linkage model is best applied to an:

A) low pressure environment.
B) stable environment.
C) environment that requires speed.
D) customer service environment.
E) manufacturing environment.
Question
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Question
Which of the following is a person who sees the need for and fights for productive change in an organization?

A) A creative individual
B) A catalyst
C) An idea champion
D) A sponsor
E) A critic
Question
_____ change is a change in the organization's product or service outputs.

A) Technology
B) Product
C) Entrepreneurship
D) Creative
E) Incremental
Question
The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

A) exploration
B) cooperation
C) innovation roles
D) idea incubator
E) horizontal linkage
Question
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Question
Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as an ________type of organization.

A) experimental organization
B) cooperative organization
C) entrepreneurial organization
D) disruptive organization
E) creative organization
Question
Which of the following refers to the generation of novel solutions to perceived problems?

A) Problem solving
B) Organizational development
C) Creativity
D) Brainstorming
E) Perceived solution
Question
A _____ change is related to the organization production process.

A) new product
B) technological
C) structural
D) culture/people
E) competitive
Question
Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

A) Conflict management
B) Organizational revitalization
C) Organizational development
D) Organizational linkage
E) Horizontal linkage
Question
_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

A) Virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention
Question
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Focus group
E) Large-group intervention
Question
Which of the following is a characteristic of the large-group intervention model?

A) Results in incremental change
B) Learning for the small group
C) Addresses the entire system
D) Gradual time frame
E) Limited distribution
Question
Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping
Question
Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

A) organization change
B) organization development
C) people change
D) culture change
E) artifact change
Question
There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management
Question
The role of the is to prevent people in other roles from adopting a bad idea.

A) critic
B) inventor
C) sponsor
D) ombudsman
E) obstructionist
Question
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
Question
"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

A) Cross-functional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork
E) New-venture team
Question
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and .

A) cultural changes
B) force field analysis
C) organizational productivity
D) organizational decline/revitalization
E) none of these
Question
A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

A) personal fund
B) development fund
C) new-venture fund
D) change fund
E) mutual fund
Question
John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of an________ .

A) inventor.
B) idea champion.
C) sponsor.
D) critic.
E) an in-transition employee.
Question
Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor
Question
Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Downsizing
E) Small-group innovation
Question
_____ is NOT a type of current problem that organizational development can help address.

A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management
Question
The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

A) new product group
B) matrix group
C) new-venture team
D) vertical group
E) change team
Question
Which of the following isare) important roles) to be played during the process of organizational change?

A) The idea champion
B) The critic
C) The sponsor
D) Inventor
E) All of these
Question
Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities
Question
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
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Deck 8: Managing Change and Innovation
1
People change starts with training everyone in the organization.
False
2
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.
False
3
An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.
True
4
Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
5
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
6
An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
7
Organizational change refers to the adoption of a new idea or behavior by an organization.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
8
The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
9
The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
10
Research shows that managers in creative companies avoid risk and experimentation.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
11
Productive innovation refers to innovations in products, services, or processes that radically change an industry's
rules of the game for producers and consumers.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
12
Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
13
Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
14
An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
15
A product change is a change in the organization's product or service outputs.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
16
A person who sees the need for and champions productive change within the organization is called an idea champion.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
17
A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
18
Centralization and short time horizon are primarily used by creative organizations.
Unlock Deck
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Unlock Deck
k this deck
19
If organizations don't successfully change and innovate, they die.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
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k this deck
20
Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
21
Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
22
Training is one of the most frequently used approaches to changing people's mindsets.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
23
Culture change pertains to the whole organization.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
24
For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

A) Disruptive innovation
B) Service innovation
C) Productive innovation
D) Restructuring innovation
E) Reverse innovation
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
25
The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
26
A change agent is an OD specialist who contracts with an organization to facilitate change.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
27
Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
28
Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
29
Two possible tactics for overcoming resistance to change are coercion and negotiation.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
30
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be .

A) cordial
B) rightsized
C) ambidextrous
D) compliant
E) intra-focused
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
31
The adoption of a new idea or behavior by an organization is known as organizational .

A) change.
B) development.
C) structure.
D) intervention.
E) responsibility.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
32
The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
33
The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called .

A) a search initiative
B) creativity
C) an ideal champion
D) a great idea
E) strategic analysis
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
34
In the unfreezing step, participants must be made aware of problems and be willing to change.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
35
_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

A) Restructuring innovation
B) Trickle up innovation
C) Productive innovation
D) Disruptive innovation
E) Reverse innovation
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
36
Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
37
Survey feedback enhances the cohesiveness and success of organizational groups and teams.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
38
The disparity between existing and desired performance levels is the need for change.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
39
Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
40
The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
41
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

A) An idea champion
B) A sponsor
C) A new-venture team
D) An idea incubator
E) An inventor
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
42
Creative organizations:

A) are characterized by an unusually high number of routine jobs.
B) are loosely structured.
C) have little ambiguity.
D) have too many layers of management.
E) use a centralized decision making approach.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
43
Cooltown University recently invited members of its social network group to enter a contest on YouTune o design the best video promoting the university. This is an example of what innovative approach?

A) Social group innovation
B) Network innovation
C) Techsourcing
D) Crowdsourcing
E) Insourcing
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
44
All of the following are critical innovation strategies for changing products and technologies EXCEPT .

A) exploration
B) cooperation
C) innovation roles
D) risk propensity
E) all of these are critical innovation strategies
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
45
Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An investor
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
46
Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
47
Shared development of innovations among several departments is emphasized by the approach to innovation

A) vertical
B) horizontal linkage model
C) top down
D) bottom-up
E) diagonal
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
48
Which of the following is a change in the manner in which an organization does its work?

A) Technology
B) Product
C) Entrepreneurship
D) Creativity
E) Incremental
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
49
Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an________ .

A) critic.
B) sponsor.
C) idea champion.
D) inventor.
E) bureaucrat.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
50
Which of the following is NOT a characteristic of a creative individual?

A) Conceptual fluency
B) Undisciplined exploration
C) Persistence and focused approach
D) Authorization and dependent
E) All of these are characteristic of a creative individual
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
51
According to Fast Company, in 2012, was ranked as the World's Most Innovative Company.

A) Apple
B) Nintendo
C) Nokia
D) Sony
E) Procter & Gamble
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
52
The horizontal linkage model is best applied to an:

A) low pressure environment.
B) stable environment.
C) environment that requires speed.
D) customer service environment.
E) manufacturing environment.
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
53
The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
54
Which of the following is a person who sees the need for and fights for productive change in an organization?

A) A creative individual
B) A catalyst
C) An idea champion
D) A sponsor
E) A critic
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
55
_____ change is a change in the organization's product or service outputs.

A) Technology
B) Product
C) Entrepreneurship
D) Creative
E) Incremental
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
56
The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

A) exploration
B) cooperation
C) innovation roles
D) idea incubator
E) horizontal linkage
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
57
The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
58
Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as an ________type of organization.

A) experimental organization
B) cooperative organization
C) entrepreneurial organization
D) disruptive organization
E) creative organization
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
59
Which of the following refers to the generation of novel solutions to perceived problems?

A) Problem solving
B) Organizational development
C) Creativity
D) Brainstorming
E) Perceived solution
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
60
A _____ change is related to the organization production process.

A) new product
B) technological
C) structural
D) culture/people
E) competitive
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
61
Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

A) Conflict management
B) Organizational revitalization
C) Organizational development
D) Organizational linkage
E) Horizontal linkage
Unlock Deck
Unlock for access to all 143 flashcards in this deck.
Unlock Deck
k this deck
62
_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

A) Virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention
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63
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Focus group
E) Large-group intervention
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64
Which of the following is a characteristic of the large-group intervention model?

A) Results in incremental change
B) Learning for the small group
C) Addresses the entire system
D) Gradual time frame
E) Limited distribution
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65
Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping
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66
Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

A) organization change
B) organization development
C) people change
D) culture change
E) artifact change
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67
There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management
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68
The role of the is to prevent people in other roles from adopting a bad idea.

A) critic
B) inventor
C) sponsor
D) ombudsman
E) obstructionist
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69
Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
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70
"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

A) Cross-functional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork
E) New-venture team
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71
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and .

A) cultural changes
B) force field analysis
C) organizational productivity
D) organizational decline/revitalization
E) none of these
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72
A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

A) personal fund
B) development fund
C) new-venture fund
D) change fund
E) mutual fund
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73
John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of an________ .

A) inventor.
B) idea champion.
C) sponsor.
D) critic.
E) an in-transition employee.
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74
Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor
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Unlock for access to all 143 flashcards in this deck.
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75
Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Downsizing
E) Small-group innovation
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76
_____ is NOT a type of current problem that organizational development can help address.

A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management
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k this deck
77
The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

A) new product group
B) matrix group
C) new-venture team
D) vertical group
E) change team
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78
Which of the following isare) important roles) to be played during the process of organizational change?

A) The idea champion
B) The critic
C) The sponsor
D) Inventor
E) All of these
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Unlock Deck
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79
Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities
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Unlock Deck
k this deck
80
_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change
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Unlock Deck
Unlock for access to all 143 flashcards in this deck.