Deck 5: Managerial Planning and Goal Setting

Question 1

Planning cannot tame a turbulent environment.

Answer 1

True

Question 2

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Answer 2

True

Question 3

A desired future state that the individual or organization attempts to realize is a goal.

Answer 3

True

Question 4

An organization's mission describes its reason for existence.

Question 5

Goals are typically stated in quantitative terms.

Question 6

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan.

Question 7

Operational planning specifies plans for department managers, supervisors, and individual employees.

Question 8

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Question 9

Managers must understand no plan is perfect, but should grow and change to meet new conditions.

Question 10

Management by objectives, single-use plans, and standing plans are all management planning approaches.

Question 11

Planning is the act of determining the organization goals and the means for achieving them.

Question 12

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 13

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 14

Goals specify today's means; plans specify future ends.

Question 15

Goals are most effective when they are specific, measurable, challenging and linked to rewards.

Question 16

A goal is a blueprint for achievement.

Question 17

Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization.

Question 18

Defining operational goals and plans occurs in the execution phase of the organizational planning process.

Question 19

Top managers make the broad strategic plan and identify specific tactical plans.

Question 20

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Question 21

Prevention and preparation are the two stages of crisis management.

Question 22

Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.

Question 23

One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational flexibility.

Question 24

Three critical planning methods are contingency planning, building scenarios, and crisis planning.

Question 25

In step 1 of Management By Objectives, overall performance is appraised.

Question 26

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Question 27

Goals must be set for every aspect of employee behavior or organizational performance to be effective.

Question 28

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Question 29

In centralized planning, managers at all levels work with planning experts to develop their own goals and plans.

Question 30

In order for goals to be effective, they should be challenging but realistic.

Question 31

Step 1 in Management by Objectives is to review progress.

Question 32

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

Question 33

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Question 34

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 35

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.

Question 36

A strategic plan defines the course of action needed to achieve the stated goals.

Question 37

The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.

Question 38

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Question 39

Plans provide a standard of assessment.

Question 40

Trend management is looking at trends and discontinuities and imagining possible alternative futures.

Question 41

Of the strategic management functions, which is considered the most fundamental?

A) Executing
B) Analyzing
C) Controlling
D) Planning
E) Leading

Question 42

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's .

A) mission
B) strategic goals
C) tactical goals
D) strategic plans
E) tactical plans

Question 43

refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement

Question 44

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's .

A) tactical goals
B) operational goals
C) mission
D) tactical plans
E) operational plans

Question 45

A long-term time frame is most closely associated with:

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 46

refers to a desired future state that an organization attempts to realize.

A) Plan
B) Vision statement
C) Goal
D) Mission statement
E) Idea

Question 47

Which of the following is not a step in the organizational planning process?

A) Monitor and learn
B) Plan operations
C) Translate the plan
D) Develop the plan
E) Plan marketing tactics

Question 48

Which type of plan helps managers implement the overall strategic plan?

A) Operational
B) Contingency
C) Tactical
D) Crisis
E) Corporate-level

Question 49

is primarily responsible for strategic goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 50

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of goals.

A) operational
B) tactical
C) strategic
D) lower-level
E) top-level

Question 51

Which of these isare) primarily concerned with tactical goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 52

The official goals of the organization are best represented by the .

A) strategic goals
B) tactical goals
C) operational goals
D) competitive goals
E) none of these

Question 53

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as an _____.

A) goal
B) plan
C) mission
D) vision
E) objective

Question 54

The planning process begins with which of these?

A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming

Question 55

are the broad statements of where the organization wants to be in the future.

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Question 56

A statement that identifies distinguishing characteristics of an organization is known as an:

A) goals statement.
B) values statement.
C) income statement.
D) mission statement.
E) competitive-edge statement.

Question 57

are called the action steps by which an organization intends to attain its strategic goals.

A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Question 58

Which of these are described by mission statements?

A) Corporate values
B) Product quality
C) Location of facilities
D) All of these
E) None of these

Question 59

is the act of determining the organization's goals and the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) A blueprint

Question 60

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.

Question 61

Which of the following is a commonly-cited limitation of planning?

A) Plans limit employee motivation and commitment.
B) Plans make resource allocation more difficult.
C) Plans make it more difficult to measure standards of performance.
D) Plans boost intuition and creativity.
E) Plans can create a false sense of security.

Question 62

define boundaries within which to make a decision.

A) Programs
B) Policies
C) Rules
D) Procedures
E) Projects

Question 63

Which of these is true about single-use plans?

A) They are developed to achieve a set of goals that are unlikely to be repeated in the future.
B) They are used to provide guidance for tasks performed repeatedly within the organization.
C) They define plans that define company responses to specific situations, such as emergencies or setbacks.
D) They are most important in the organizations.
E) None of these

Question 64

An example of a is a statement supporting the organization's efforts in the area of sexual harassment.

A) procedure
B) rule
C) policy
D) single-use plan
E) program

Question 65

A project is an example of a:

A) policy.
B) standing plan.
C) procedure.
D) single-use plan.
E) rule.

Question 66

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what management method?

A) Tactical planning
B) Contingency planning
C) Single-use planning
D) Management by objectives
E) Management by walking around

Question 67

Which of these is a method of management whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance?

A) Organizational planning
B) Management by objectives
C) Goal setting
D) Mission development
E) Vision development

Question 68

is the final step in the MBO process.

A) Appraise overall performance
B) Develop an action plan
C) Review progress
D) Set goals
E) Conduct periodic checkups

Question 69

In using MBO, objectives should be set by the:

A) supervisor.
B) employee.
C) supervisor and the employee jointly.
D) accounting department.
E) top management.

Question 70

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals is called:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) a mission.
E) a plan.

Question 71

Which of the following is NOT one of the benefits of MBO?

A) Performance can be improved at all company levels.
B) Employees are motivated.
C) Efforts are focused on activities that will lead to goal attainment.
D) Operational goals are able to displace strategic goals.
E) Individual and department goals are aligned with company goals.

Question 72

You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?

A) Specific and measurable
B) Linked to rewards
C) Defined time period
D) Cover key result areas
E) Challenging but realistic

Question 73

Frostburg Fireplaces has used MBO for the past year. Top management just finished evaluating overall performance. The next step in the MBO process should be:

A) to develop new action plans.
B) to develop new objectives based on the review of last year's performance.
C) to begin a new MBO "cycle", using the same objectives as last year.
D) to wait several months to allow information to be digested.
E) none of these.

Question 74

Managers use to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.

A) strategic goals
B) operational goals
C) growth goals
D) financial results
E) internal business process goals

Question 75

The organization's reason for existence is known as the organization's .

A) value
B) vision
C) mission
D) goal
E) service

Question 76

is the first step in the MBO process.

A) Setting goals
B) Developing action plans
C) Appraising overall performance
D) Reviewing progress
E) None of these

Question 77

"No food and/or drinks in the classroom" is an example of a .

A) procedure
B) rule
C) policy
D) single-use plan
E) project

Question 78

Darren set goals for each of his employees. Each employee ended up with at least twenty-five goals. This process violates which of the following criteria for effective goals?

A) Specific and measurable
B) Challenging but realistic
C) Covers key result areas
D) Defined time period
E) Linked to rewards

Question 79

Which of the following refer to specific results expected from individuals?

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements

Question 80

Standing plans:

A) are developed to achieve a set of goals that are unlikely to be repeated in the future.
B) are used to provide guidance for tasks performed repeatedly within the organization.
C) define company responses to specific situations, such as emergencies or setbacks.
D) are the most important in the organizations.
E) are none of these.