Deck 1: Organizations, Processes, and Information Systems

Question 1

One consequence of globalization is increased competition.

Answer 1

True

Question 2

Due to globalization, organizations often locate parts of their operations in different countries.

Answer 2

True

Question 3

Knowledge workers exist in all parts of an organization.

Answer 3

True

Question 4

A sequence of tasks or activities that takes a set of inputs and converts them into desired outputs is called:

A) globalization
B) Income statement
C) a business process
D) an ERP system

Question 5

___________ indicates the financial condition of a company at a specific point in time.

A) Income Statement
B) Balance Sheet
C) Chart of Accounts
D) Statement of Income

Question 6

___________ indicate(s) the financial condition of a company over a specific period of time.

A) Income Statement
B) Balance Statement
C) Chart of Accounts
D) Statement of Income

Question 7

Information and communication technologies help organization coordinate their global operations.

Question 8

__________ can also be referred to as a profit and loss (P&L) statement.

A) Income Statement
B) Balance Statement
C) Chart of Accounts
D) Statement of Income

Question 9

The information revolution has a very limited role in globalization.

Question 10

Functional Information Systems only support the activities of specific areas of the business.

Question 11

In a manual (paper-based) process, information is communicated between functional areas using an enterprise system.

Question 12

Task workers perform routine, well defined work.

Question 13

The silo effect refers to be losing sight of the big picture of the process and being narrowly focused on a task.

Question 14

The silo effect refers to the integrated and the cross-functional nature of business processes.

Question 15

Unstructured information is well defined and its source is known.

Question 16

Due to globalization, organizations tend to locate their operations in one country.

Question 17

Structured information is well defined and its source is known.

Question 18

People in organizations are becoming more dependent on information.

Question 19

Knowledge workers are those who work in information systems departments of global companies.

Question 20

The information revolution refers to the increased use of communication and computer technologies to create, deliver, and use information.

Question 21

Which of the following are negative consequences of paper-based processes?

A) delays
B) excess inventory
C) lack of visibility
D) increased dependence on technology
E) globalization

Question 22

Which of the following are typical functional areas in a business?

A) Purchasing
B) Marketing and Sales
C) Finance and Accounting
D) Purchase Requisition
E) Purchase Order

Question 23

Which of the following are true about the manner in which an enterprise system supports a process?

A) An ES helps execute process steps.
B) An ES captures and stores process data
C) An ES helps monitor process performance by providing information.
D) An ES creates the critical paperwork that is sent to the next step in the process.
E) An ES stores data in various departmental databases for easy access to needed data.

Question 24

Which of the following are characteristics of knowledge work?

A) Knowledge work is typically unstructured.
B) Knowledge work is typically structured.
C) Knowledge work relies on information.
D) Knowledge work is repetitive.
E) Knowledge work is well defined.

Question 25

Why do we study the global competitive environment?

A) Because doing business globally can provide access to cheaper resources which reduce costs and increase the number of potential customers which increases sales.
B) Because outsourcing is making manufacturing in the U.S. a thing of the past.
C) Because, as a knowledge worker, I'll probably be required to work overseas someday.
D) Because MIS is difficult to understand without it.

Question 26

Which of the following are sources of delays in the execution of manual, paper-based processes?

A) high visibility across the process resulting in immediate access needed to complete a task
B) creating and maintaining needed paperwork
C) transmitting paperwork to other departments
D) a large common database that slows down information retrieval
E) information overload due to increased volume of email

Question 27

All of the following are disadvantages of a paper-based process except?

A) the silo effect
B) delays
C) excess inventory
D) lack of visibility

Question 28

According to "Essentials of Business" by Magal, why did Apple Inc. decide to have its products made by an outside contract manufacturer?

A) So it could stick to its core competency of designing easy-to-use and engaging hardware and software products.
B) Because the contract manufacturer used cheaper labor which allowed Apple to cut costs and increase profits.
C) Because the theories of globalization suggested it was a good strategy.
D) To provide a higher quality product.

Question 29

Which of the following processes is triggered when someone in the company determines that a specific quantity of a certain material is needed?

A) Procurement Process
B) CRM Process
C) Fulfillment Process
D) Hiring Process

Question 30

Which of the following are knowledge workers?

A) product managers
B) sales executive
C) production manager
D) accounting clerk
E) insurance claims processor

Question 31

Which is not a skill of a knowledge worker?

A) Business competency
B) Strategic thinking
C) Information literacy
D) Communication and collaboration

Question 32

Which of the following are key skills necessary for a knowledge worker?

A) strategic thinking
B) communication and collaboration
C) information literacy
D) computer programming
E) software development

Question 33

Which activity would likely be performed by a knowledge worker?

A) Creating a Purchase Requisition when inventory falls below a reorder point.
B) Converting a Requisition into a PO and sending it to a vendor.
C) Receiving a shipment from a vendor.
D) Deciding whether to outsource manufacturing.

Question 34

Which of the following are typical business processes?

A) accounting
B) procurement
C) fulfillment
D) marketing
E) research and development

Question 35

Which of the following are considered knowledge workers?

A) product manager
B) sales executive
C) production manager
D) accounting clerk
E) insurance claims processor

Question 36

In a manual, paper-based process, delays are caused due to which of the following?

A) increased inventories
B) increased cycle times
C) creating paperwork
D) reduced cycle times
E) sending paperwork

Question 37

If the silo effect is a consequence, why do companies organize by business function?

A) Because specialization allows companies to be more efficient.
B) Because one person completing all tasks of a process is more efficient.
C) Because functional organizations can more easily downsize, minimizing labor costs.
D) Because it's always been done that way.

Question 38

Which of the following processes involves making products in-house?

A) Procurement Process
B) Production Process
C) Fulfillment Process
D) Hiring Process

Question 39

Select the most accurate statement.

A) Lead time is the amount of time between placing a PO and receiving goods.
B) Cycle time is similar but measures the time to complete the fulfillment process.
C) Both the above are true.
D) Neither of the above are true.

Question 40

From the sidebar cases in Essentials of "Business" by Magal, which company produces make-to-order goods, meaning they assemble products only after receiving a customer order?

A) Dell
B) Apple
C) Nike
D) Cisco