Deck 8: Managerialism Informational Technology

Question 1

Total Quality Management (TQM) was a quality control theory developed by W. Edwards Deming, to create processes to ensure that all aspects of an organization are performing at an optimal level.

Answer 1

True

Question 2

The current guru of the "new public management philosophy" is:

A) Christopher Pollitt
B) Hammer and Champy.
C) Robert Melia.
D) Peter Drucker

Answer 2

A

Question 3

One focus of the new public management is a lack of concentrated effort to meet the needs of "consumers."

Answer 3

False

Question 4

Managerialism is a philosophy that contradicts the tenets of participative management in its assumption that an organizational elite, consisting of managers can change and control the culture and purpose of organizations.

Question 5

Examples of new management techniques that entrepreneurial management thrusts upon the organization include:

A) ZBB.
B) MBO, OD.
C) TQM, QC.
D) All of the above.

Question 6

Reengineering is making small, incremental, step-by-step changes at the margins of organizational problems.

Question 7

Democratic and participative organizational structures are often created in the pursuit of managerialism.

Question 8

While electronic texting by government entities has grown recently, its rise has been hindered by the difficulty of getting citizens to provide their cell phone numbers for fear of a loss of privacy.

Question 9

While "Twitter" is emerging as a powerful communication tool for some governments, its focus on brevity does not work well with transmitting complex policy details.

Question 10

Since its arrival as part of the mainstream culture, the Internet has been hailed as a major stimulus for American democracy, because with the "Net's" capacity for information sharing and dialog, it plays a beneficial role in connecting the governed with government.

Question 11

Some barriers to Productivity Improvement in the public sector are the following with the , EXCEPTION of:

A) cumbersome civil service procedural rules
B) a "triumph of techniques over purpose"
C) fiscal realities of financially strapped governments
D) social networking

Question 12

Work measurement standards focus on employee and group cohesion, and participative management.

Question 13

E Government has created the 311 approach for local government. Some cities like New York and San Antonio have shown its utility. The 311 call number is used to:

A) Place citizens in contact with a municipal employee who is familiar with an array of city services and programs.
B) Try to provide a "one-stop" government
C) Improve efficiency in service delivery.
D) All of the above

Question 14

The term e-government refers to all of these EXCEPT

A) The overarching term for all efforts to use the Internet to simplify government activities
B) A total reliance on the web for all government activities
C) The greater need for user fees and charges for government Internet activities
D) An institutionalized innovation in government.

Question 15

Osborne and Gaebler observed a new paradigm of government, which they described as:

A) Reorganizing government
B) Reengineering government.
C) Reinventing government.
D) Reviewing government.

Question 16

Performance management refers to all of the following EXCEPT:

A) The systematic integration of an organization's efforts to achieve its objectives.
B) Use of the royal lie to achieve goals
C) Use of incentives such as pay for performance
D) Use of best practices and benchmarking

Question 17

As a doctrine managerialism continues to evolve, its essence having been distilled under the label, "the new public management." According to Christopher Pollitt this has the following aspects, EXCEPT:

A) A bolder & larger scale market mechanism
B) Organizational and spatial decentralization of management and the production of services.
C) Rhetorical emphasis on need to improve services, and greater attention to the "customer"
D) A zero-based budgeting construct.