Deck 12: Effective Communication and Team Building

Question 1

In considering the overall task of the team,what issues should be considered in the care of the patient?

A) Nursing care plan,religious preference,and financial base
B) Physician's orders,nursing actions,and religious preference
C) Family needs,physician's orders,nursing diagnosis,and religious preference
D) Physician's treatment plan,nursing plan of care,and needs of the patient and family

Answer 1

Physician's treatment plan,nursing plan of care,and needs of the patient and family

Question 2

A member of a nursing committee frequently disregards the rules of the group and feels that the rules do not apply to the member personally.The president of the committee recognizes the term that best describe this person

A) critical conservative.
B) motor mouth.
C) self-server.
D) mouse.

Answer 2

self-server.

Question 3

Which action shows the cyclical phase of forming?

A) A group dissolving
B) Individuals coming together with a common bond
C) Developing mutual goals
D) A group completing tasks together

Answer 3

Individuals coming together with a common bond

Question 4

Which action by the nurse shows a major characteristic of aggressive behavior?

A) Achievement of personal goals at the expense of others
B) Indirect expression of personal feelings
C) Communication of personal needs
D) Ability to restrict personal rights

Question 5

A nurse is meeting with the nurse supervisor to discuss an issue with a coworker.Which of the following statements would help the nurse effectively communicate with the supervisor?

A) "This is all my coworker's fault.I never do anything wrong."
B) "My coworker always makes 100 excuses to get out of work."
C) "I knew you would be on their side."
D) "I feel upset that my coworker seems to have less work than I do."

Question 6

Your team leader reminds you that you have forgotten to complete an assigned task.What is an assertive response?

A) "Not now; I'm busy."
B) "You're right.I did forget.I'll do it now."
C) "It's not my fault.You should have reminded me sooner."
D) "I'm so sorry I've disappointed you.It won't happen again."

Question 7

A nurse manager is educating staff on how to give effective presentations.Which statement indicates an understanding of this?

A) "To give an effective presentation,you should always maintain a positive attitude."
B) "You should avoid planning and should create the presentation as you go."
C) "Give the same presentation regardless of the audience."
D) "To reduce anxiety,avoid making eye contact with the audience."

Question 8

The nurse is using assertive communication skills to express self rights,when stating:

A) "I shield others from my anger."
B) "I do not compromise."
C) "I am avoiding direct confrontation."
D) "I am responsible for what I say."

Question 9

Dr.Jones asks you to give a medication to one of the patients,and you know the patient is allergic to it.When you point this out,Dr.Jones says,"Give the medication or I'll report this to your supervisor." What is the best assertive response?

A) Agree to give the medication and hope no one finds out.
B) Say,"I won't give the medication,and I don't care who you talk to about it."
C) Walk away and ignore Dr.Jones.
D) Say,"Perhaps you and I could talk this over with my supervisor together."

Question 10

Which of the following actions by the nurse leader is most likely to lead to an effective meeting?

A) Creating an atmosphere in which people say very little
B) Sending out an agenda ahead of time
C) Creating well-designed overhead transparencies
D) Completing all the tasks of the group

Question 11

A graduate nurse is observing nurses on a busy surgical unit.The graduate nurse notices that the nurses work together as an interchangeable part of the team and have an appropriate level of skills.When questioned by the charge nurse,the graduate nurse identifies this type of team as

A) potential.
B) pseudo.
C) basic.
D) real.

Question 12

How can the "grapevine" best be controlled?

A) Providing factual information in anticipation of employees' questions
B) Using an authoritarian communication style
C) Putting everything in writing
D) Having a strong union to represent employees

Question 13

Which statement would be most appropriate for the nurse to make when practicing assertive behavior?

A) "I feel upset when Dr.Smith yells at me in front of my patients."
B) "I can't believe what a jerk Dr.Smith is; the doctor should be fired!"
C) "Dr.Smith was right in her action."
D) "I am reporting Dr.Smith to the medical director."

Question 14

The graduate nurse has an adequate understanding of effective listening when stating which of the following?

A) "Limited level of vocabulary often affects listening skills,"
B) "Underdeveloped attention span affects listening skills."
C) "External noise distractions affect listening skills."
D) "Emotional reactions interfere with the actual message."

Question 15

Which statement made the by the nurse indicates understanding of how to control the grapevine?

A) "Grapevine rumors are generally true."
B) "Avoid face-to-face communication."
C) "Avoid spreading rumors."
D) "Keep rumors circulating."

Question 16

A nurse is caring for a Latino patient.The nurse is aware of the importance of cultural competency and providing the patient with culturally competent care.What can be done to enhance communication with this patient?

A) Use jargon or slang.
B) Obtain an interpreter if needed.
C) Give longer explanations to enhance understanding.
D) Speak loudly to the patient.

Question 17

Which term refers to the group member who watches others take the risks and responsibility for group input and agrees with everyone in the group?

A) Mouse
B) Motor mouth
C) Self-server
D) Know-it-all

Question 18

The clinical instructor interprets the development of mutual goals and guidelines as

A) norming.
B) performing.
C) storming.
D) informing.

Question 19

Staff nurse 1: "You're stomping around and glaring at me.I'm wondering what's going on." Staff nurse 2: "I'm sick of you always going to lunch first.You don't care about anyone but yourself." What assessment can best be made about this exchange?

A) Staff nurse 1's remark is challenging and obstructive.
B) Staff nurse 1's remark invites clarification of the meaning of the specific behaviors of staff nurse 2.
C) Staff nurse 2's remark will facilitate effective problem solving.
D) Staff nurse 2's remark will keep anger at a minimum and give incentive for meeting the other's needs.

Question 20

The nurse interprets assertive behavior as

A) apologetic.
B) coercive.
C) direct.
D) self-denying.

Question 21

Which actions can the nurse take to improve personal credibility? (Select all that apply.)

A) Wear well-fitting clothes.
B) If female,wear a reasonable amount of make-up.
C) Be as original as possible at work.
D) Maintain a flattering,neat haircut.
E) Maintain a reasonable weight.

Question 22

Which of the following actions can the nurse take to communicate with the supervisor? (Select all that apply.)

A) Keep the supervisor informed.
B) Focus on problem solving.
C) Use "you" statements.
D) Calm down before speaking.
E) Choose words wisely.

Question 23

Which of the following statements about listening indicate the nurse's adequate understanding? (Select all that apply.)

A) "Listening is the hearing of words."
B) "Listening requires most of our communication time."
C) "We pay most attention to our listening skills."
D) "People remember 1/3 of the messages that they have heard."
E) "Listening requires a lot of energy."

Question 24

A nurse notices that a coworker has been taking longer lunch breaks.The nurse is frustrated by this and wants to use assertive communicate techniques to effectively handle the situation.Which statement(s)would be the most beneficial? (Select all that apply.)

A) "I feel frustrated about the length of your breaks because I am really busy with my patient assignment today."
B) "You need to stop taking such long lunch breaks while the rest of us pick up your slack!"
C) "I am willing to compromise so that we can both get the breaks and help that we need."
D) "I am having a hard time keeping up with both of our assignments today."
E) "You are putting my nursing license in jeopardy."

Question 25

A nurse manager is delegating a task to another nurse.Which of the following action(s)would help the manager effectively communication with the nurse? (Select all that apply.)

A) Get the full attention of the nurse.
B) Ask the nurse to repeat back what he or she heard.
C) Give directions to the nurse as the nurse is walking away.
D) Give clear,simple instructions.
E) Give instructions while multitasking.