Deck 6: System Implementation and Support

Question 1

Which of the following was NOT discussed in the text as a strategy that may lead to greater organizational acceptance of a new system?

A)Create an appropriate environment
B)Allocate sufficient resources
C)Do not underestimate user resistance
D)All of the above strategies were discussed

Answer 1

All of the above strategies were discussed

Question 2

During the implementation process,it is important to maintain current workflow so that staff is not overwhelmed with changes.

Answer 2

False

Question 3

If users are ever to fully realize the system's value,they must have access to technical support,preferably by-

A)Providing local,in-house support
B)Contracting with a local computer firm
C)Partnering with a neighboring organization
D)Training an employee to assume the support role

Answer 3

Providing local,in-house support

Question 4

After a system is implemented,an organization can optimize use in all of the following ways except:

A)Providing additional training
B)Adding new features or functionality
C)Retrieving data from the former system
D)All of the above are optimizations

Question 5

__________ means that leadership takes every opportunity to present the vision throughout the organization.

A)Language and vision
B)Connection
C)Trust
D)Communication

Question 6

All of the following are ways to get user buy-in except:

A)Communicate the vision
B)Seek input during the planning process
C)Offer incentives
D)Communicate a target date for users to efficiently use the new system

Question 7

Which of the following was NOT identified by Ash and colleagues as an unintended consequence of implementing a CPOE.

A)More work/new work
B)New kinds of errors
C)Patient dissatisfaction
D)Dependence on the system

Question 8

In which phase does the IT staff play the biggest role?

A)Workflow and process analysis
B)System installation
C)Staff training
D)Data conversion

Question 9

Companies should employ all of the following types of training except:

A)Training before and after go-live
B)Group training
C)One-on-one training
D)All of the above should be utilized

Question 10

__________ is the individual who holds overall accountability for the project and represents the area of the organization that is the major recipient of the project.

A)Project manager
B)IT manager
C)System champion
D)Business sponsor

Question 11

There can be more than one individual serving as a business sponsor of a project.

Question 12

A(n) __________ is someone who is well respected in the organization,sees the new system as necessary to the organization's achievement of its strategic goals,and is passionate about implementing it.

A)Project manager
B)IT manager
C)System champion
D)Business sponsor

Question 13

It is reasonable to expect that the hardware,software,and network will likely need to be replaced within how many years as advance are made in technology,the organization's goals and needs change,and the health care environment changes?

A)5 - 7 years
B)3 - 10 years
C)10 - 15 years
D)12 - 20 years

Question 14

Which of the following is the primary problem with the train the trainer approach?

A)The trainer may leave the organization.
B)The training process depends on the vendor.
C)The trainer may be ineffective.
D)Training takes time away from the trainer's primary duties.

Question 15

The criterion used to evaluate the system's value or success depends on the individual's expectations and point of view.While not all criterion are the same,they all have equal importance to the organization in achieving its strategic goals.

Question 16

Email communication should be the primary method of communicating the progress of the system implementation.

Question 17

The order of activities in system implementation projects is determined by the implementation team according to the organization's needs and resources.

Question 18

If the company has adequately prepared and trained staff for the new systems,users can expect problem-free system operation from the start.

Question 19

Data should be cleaned before being converted.Which of the following does NOT characterize clean data?

A)Accurate
B)Complete
C)Consistent
D)Current

Question 20

Which of the following should be considered when determining the go-live date?

A)On a day when the patient census is low
B)After staff have been trained
C)When IT staff are available to monitor and assess system problems
D)All of the above are considerations