Deck 7: Onboarding, Training, and Developing Employees

Question 1

The bulk of cross-cultural training is language training.

Answer 1

False

Question 2

Simulation training typically involves some major emotional and physical challenge, such as, white-water rafting or mountain climbing.

Answer 2

False

Question 3

New-employee orientation is the system of sharing meaning within the company that determines how employees act.

Answer 3

False

Question 4

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Also known as socialization which takes place as individuals attempt to learn the values and norms of work roles.

Question 5

Onboarding takes place as individuals attempt to learn the values and norms of work roles.

Question 6

Leadership plays a minor role as an organization moves to become a learning organization.

Question 7

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Provides different perspectives from which the outcomes of training may be evaluated.

Question 8

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
The socialization stage where individuals confront the possible dichotomy between their organizational expectations and reality.

Question 9

Research shows that half of all hourly workers leave new jobs within the first 120 days.

Question 10

Metamorphosis is complete when the new employee becomes comfortable with the organization and their work teams.

Question 11

It is easy to evaluate a training program that teaches managers better communication skills.

Question 12

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
The activities involved in introducing new employees to the organization and their work unit.

Question 13

A well-designed employee handbook will only include the company policies and an explanation of employee benefits.

Question 14

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
The system of sharing meaning within the organization that determines how employees act.

Question 15

One type of training that facilitates learning by using the same equipment that one actually will use on the job but in a simulated work environment is vestibule training.

Question 16

Socialization can be conceptualized as a process made of two phases: encounter and metamorphosis.

Question 17

Job rotation moves employees horizontally or vertically to expand their skills, knowledge, or abilities.

Question 18

Employee training focuses on an employee's future personal growth.

Question 19

Post-training performance methods evaluate training programs based on how well employees can perform their jobs after training.

Question 20

Organization development facilitates system-wide change in an organization.

Question 21

______________ is the part of the onboarding process that helps new employees learn the organizational culture.

Question 22

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Individual responsible for fostering the change effort and assisting employees in adapting to changes.

Question 23

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Lateral transfers that allow employees to work at different jobs.

Question 24

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Learning tasks on the same equipment that one actually will use on the job but in a simulated work environment.

Question 25

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Evaluating training by comparing pre- and post-training test results with individuals who have not had the training.

Question 26

The _________ is a stage of the socialization process during which the new employee confronts the possible contrast between their expectations about jobs, co-workers, supervisors, and the organization in general and reality.

Question 27

_________ is a type of training that typically involves some major emotional and physical challenge to teach trainees the importance of working together, or coming together as a team.

Question 28

The ________________________ is a document that communicates policies and procedures to all employees.

Question 29

_________ are on-the-job training methods that use a combination of classroom instruction in combination with working alongside a seasoned, veteran, coach, or mentor.

Question 30

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Any artificial environment that attempts to closely mirror an actual condition.

Question 31

________ may include case analyses, experiential exercises, role playing, and group interaction.

Question 32

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
A booklet describing important aspects of employment an employee needs to know.

Question 33

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
An activity that enhances employees' specific skills and abilities so that they can immediately perform their jobs.

Question 34

A ____________organization has the capacity to continuously adapt and change because all members take an active role in identifying and resolving work-related issues.

Question 35

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Assessment of employees' perceptions and attitudes regarding their jobs and organization.

Question 36

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Helping members of various groups become a cohesive team.

Question 37

In the ____________________ stage, new employees arrive with certain expectations about the culture of the organization and how it will feel to work there.

Question 38

MATCHING KEY TERMS AND DEFINITIONS
a)Orientation
b)Employee training
c)Change agent
d)Simulation
e)Organizational culture
f)Encounter stage
g)Intergroup development
h)Pre-post-training performance with control group method
i)Survey feedback
j)Pre-post-training performance method
k)Vestibule training
l)Job rotation
m)Employee hand book
n)Kirkpatrick's model
o)Onboarding
Evaluating training programs based on the difference in before and after training job performance.

Question 39

For overseas assignments, __________ training includes details of a country's history, religion, and economy, as well as language.

Question 40

Although reactions of participants and managers are the easiest training evaluations to gather, they are the least_________.

Question 41

Which of the following is NOT a purpose of a new employee orientation program?

A)Familiarize the new member with the firm's objectives, history, philosophy, and procedures.
B)Communicate relevant HRM policies such as work hours, pay procedures, and employee benefits.
C)Determine the training needs of the new member.
D)Review the specific duties and responsibilities of the new member's job.
E)Introduce the employee to his or her manager and co-workers.

Question 42

Which of these activities would probably NOT be an employer activity during the prearrival stage?

A)Send out lunch bags with company logo.
B)Invite new employee to lunch to meet supervisor prior to their first day on the job.
C)Assign a mentor to new employees.
D)Schedule organizational tours.
E)Job shadow current employees.

Question 43

John is putting together an employee handbook.One thing John should NOT include in the handbook is

A)A paragraph that tell employees that as long as performance is satisfactory, they will be retained.
B)A chapter on the history of the company.
C)The work rules of the company.
D)The appeals process for a disciplinary infraction.
E)How to accrue vacation time.

Question 44

Juliana is a new employee at Toy Stores.She feels that her co-workers do not trust her and do not value her performance.She does not feel competent to complete her job successfully.In Juliana's situation, what is a likely scenario?

A)Her productivity is high.
B)Her commitment to Toy Stores is strong.
C)Her job satisfaction is high.
D)She will get fired.
E)She will quit.

Question 45

Involving the CEO in the orientation process provides all of these benefits EXCEPT

A)It assures a systematic, thorough orientation process.
B)CEO visioning and visibility contributes to organizational success.
C)The CEO reaffirms that the new employee has made an excellent choice.
D)A CEO welcome can encourage newcomers, like a pep rally.
E)It reinforces a message that the company cares about its employees.

Question 46

Which of the following is NOT true regarding employee training?

A)Employee training may help improve job performance.
B)Employee training should be judged by its contribution to performance.
C)Employee training is not very costly for organizations.
D)Employee training should not be viewed as a cure-all for what ails the company.
E)Employee training may be required due to a technological breakthrough.

Question 47

Socialization can be conceptualized as a process made up of:
A)Two stages: encounter and metamorphosis.

A)Two stages: prearrival and metamorphosis.
B)Two stages: prearrival and encounter.
C)Three stages: prearrival, encounter, and metamorphosis.
D)Three stages: prearrival, encounter, and postarrival.

Question 48

Which of the following is NOT true regarding employee training?

A)It focuses on future jobs in the organization.
B)It is present-day oriented.
C)It focuses on individuals' current jobs.
D)It is a learning experience.
E)It aims at enhancing the skills and abilities that employees need to immediately perform their jobs.

Question 49

The onboarding process refers to all of the following EXCEPT

A)Helping employees adapt to their new organizations.
B)New employee orientation.
C)Retraining workers with obsolete skills.
D)Reducing turnover by helping new hires adjust to organizational culture.
E)Setting up direct deposit for pay and competing insurance forms.

Question 50

Raymond, a new employee at XYZ, Inc., has become comfortable with the values and norms of his organization.Raymond is in what stage of the socialization process?

A)Postarrival stage
B)Maturity stage
C)Encounter stage
D)Metamorphosis stage.
E)Insider stage

Question 51

Carlos, director of training for a large organization, is looking at the diversity audit, which shows completion rates training programs required for any staff member wishing to be promoted to a supervisory position.The information shows that of the employees that took the training, only 30 percent were minorities.What should Carlos do?

A)Drop the training requirement because it creates an adverse impact and is discriminatory.
B)Nothing.There is no problem with adverse impact for the program.
C)Carlos should change the training so that more minorities complete it successfully.
D))Change the cut score.
E)Nothing.Carlos doesn't have enough information.

Question 52

Jim, the vice-president of human resources, is reading the evaluations from the new round of orientation programs.New employees report being excited about work, strongly identifying with the CEO's speech.Many of them expressed frustration with awareness of physical facilities, grievance procedures, and benefits options.The major change has been that now orientation is managed by each employing division, rather than HRM.What should Jim do?

A)Hire new trainers to deliver the orientation material.
B)Stress the new buildings on the pre-interview tours.
C)Remove the CEO speech.
D)Let HRM coordinate the overall orientation program again.
E)Change the recruiting practices to attract more detail-oriented people to the firm.

Question 53

Which of the following is NOT a characteristic of the metamorphosis stage?

A)New employees are comfortable with the organization and their work teams.
B)New employees are learning how their performance will be evaluated.
C)New employees internalize coworker and organization norms.
D)New employees understand the organizational system.
E)New employees will feel accepted by their peers as trusted and valued individuals.

Question 54

Jacob manages editors for specialty books, such as gifts, children, poetry, in a religious publishing house.The turnover rate for the industry is 20% during the first year.Jacob's director has just informed him that his turnover rate for new employees is 60%.The rest of the house is just under 20% for similar employees.What comments should Jacob make at this time?

A)It appears that during the encounter process my employees become totally disillusioned with the realities of the job, and resign.
B)We should begin to recruit from different universities.
C)Thank you for this excellent performance evaluation.I will try to continue my good work.
D)Most of my employees take longer to internalize organizational goals and norms than other workers.
E)My employees are well aware of the performance criteria I use for productivity evaluation.

Question 55

All of the following are part of new employee orientation EXCEPT:

A)Learning the organization's history.
B)Communicating with applicants following the interview to maintain interest in the organization.
C)Tours of the organization.
D)Reduce anxiety that new hires feel.
E)Communicate HR policies.

Question 56

Which of the following is NOT true regarding the role of HRM in new employee orientation?

A)HRM plays a major coordinating role in new-employee orientation.
B)HRM should not be involved as a participant in the orientation program.The new employee orientation should be done by the new employee's supervisor.
C)Once a job offer is accepted, HRM should instruct the new employee when to report to work.
D)HRM should spend some orientation time addressing what assistance it can offer to employees in the future.
E)HRM must be prepared to answer questions that the new employees may have about company benefits.

Question 57

Organizations typically ensure full EEO compliance for training programs with all of these activities EXCEPT

A)Providing equal training opportunities for all employees.
B)Removing training programs from the requirements for salary increases.
C)Monitoring training completion rates for protected groups compared to the majority group.
D)Advertising training schedules for all employees.
E)Ensuring that training selection criteria are related to the job.

Question 58

Rodríguez, a production manager, wants to eliminate the socialization process for college students with business degrees.He says they know what to do.They should hit the ground running.Which of these statements would defend the socialization program?

A)New organizational members suffer from anxiety unless they have been screened.
B)Individuals adjust to situations in an increasingly diverse set of ways.
C)Organizational stability is diminished through socialization.
D)Proper socialization increases organizational stability over time.
E)Proper socialization is not needed for manufacturing sector jobs.

Question 59

Which of the following is NOT an assumption that underlies the socialization process?

A)Socialization influences employee performance and organizational stability.
B)Although possible, loneliness and a feeling of isolation are unusual for new employees.
C)New members suffer from anxiety.
D)Socialization does not occur in a vacuum.
E)Individuals tend to adjust to new situations in similar ways.

Question 60

Which of the following is NOT true regarding the role of the CEO in new employee orientation?

A)The CEO should welcome the new employees aboard.
B)The CEO should be ready to answer questions about employee benefits.
C)The CEO should inspire the new employees by talking about what it is like to work for the organization.
D)The CEO should listen to the concerns of the new employees.
E)The CEO should talk about the company's culture.

Question 61

Which is part of Lewin's metaphor for organizational change?

A)Systems
B)Technology
C)White water
D)Freezing
E)Restraining forces

Question 62

Comparing employee development to employee training,

A)Training focuses on existing work groups.Development focuses on work group formation.
B)Development is used for indoctrination.Training is required for metamorphosis.
C)Training focuses on current job skills.Development focuses on personal growth.
D)Training is Intranet-based.Development uses Internet technology.
E)Training is more complex than development.

Question 63

The case study method developed at the Harvard Graduate School of Business is an example of which of the following methods?

A)Simulation
B)Vestibule training
C)Lecture
D)Experiential exercise
E)Apprenticeship

Question 64

Which is NOT a common catalyst for change in organizations?

A)Environmental dissonance.
B)Mergers.
C)Global environmental factors.
D)Technology that affects workflow.
E)Reorganization.

Question 65

Milan, a successful CEO of a learning organization, is speaking at a fundraising luncheon for his favorite charity.When asked about his most important leader function, he could answer all of the following EXCEPT

A)Facilitating shared vision for the organization.
B)Keeping organizational members working toward the shared vision.
C)Supporting a collaborative environment.
D)Demonstrating his personal mastery of most of the work tasks in the organization.
E)Encouraging managers to encourage their employees.

Question 66

Cultural sensitivity is most often taught to employees before overseas assignments through which of these techniques?

A)Lectures, movies
B)Video recordings and embassy tours
C)Interactive simulations and lectures
D)Role playing, simulations, and meeting former international assignees
E)Meeting with foreign correspondents and watching the media

Question 67

Sayjolol, director of training for a large manufacturing organization, has developed a workplace diversity appreciation program.All employees are interviewed a month after attending the program.They are asked about any workplace behaviors that did not exhibit diversity appreciation and their actions in those situations.What training evaluation method is Sayjolol using?

A)Supervisor and incumbent opinion
B)Test-retest method
C)Pre-post performance method
D)Pre-post training performance with control group method
E)Post training performance method

Question 68

Which of the following is NOT true regarding a learning organization?

A)In a learning organization, learning can take place without information.
B)A learning organization has the capacity to continuously adapt and change.
C)It is critical for members to share information and collaborate on work activities.
D)Managers serve as facilitators, supporters, and advocates for employee teams.
E)The organizational culture is an important aspect.

Question 69

Which of the following is NOT an off-the-job training method?

A)Classroom lectures
B)Films and videos
C)Understudy
D)Simulation exercises
E)Vestibule training

Question 70

Is the role of information different in a learning organization than in other organizational types?

A)Yes.With the emphasis on learning, information is less important.
B)No.The usual top-down and bottom up filters operate.
C)Yes.Security is tighter, so information is restricted.
D)No.Divisions still protect their knowledge bases, regarding them as power.
E)Yes.Information must be shared freely and accurately among organizational members.

Question 71

Training should be performed in which of these situations?

A)An increase in performance will justify the training expense.
B)Lack of motivation is cited as the cause of a performance deficit.
C)A performance deficit has been identified.
D)The organization's strategic goals include enhancing quality.
E)Training is available and inexpensive.

Question 72

Mary, a teller/customer service representative trainer (Teller/CSRs)for a large bank, has decided on a new training program for the Teller/CSRs.Trainees will work through training instructions and simulated transactions on a workstation similar to the ones they use.The software gives feedback and if transactions are not completed correctly, the instructions are reviewed until the trainee is successful.Mary proudly presents the new format to you, the HR executive.Which of the following questions would you ask Mary first?

A)Why are we replacing the current training program?
B)What are the goals of this program?
C)How much will this cost?
D)Who is the software provider?
E)Were job redesign characteristics infused into this simulation?

Question 73

Training evaluation should include all of the following EXCEPT:

A)Was the training hard enough?
B)Do participants use their new skills on the job?
C)Did participant's behavior change?
D)Did it achieve its desired results?
E)How much did the participants learn?

Question 74

Fariba is in line for a senior vice president position at a large hotel conglomerate.She has just received a letter, appointing her to the national environmental task force for water and electricity conservation.What is happening to her career?

A)She received a promotion.
B)It's her turn for a job rotation.
C)Her salary will be adjusted.
D)She received a committee assignment.
E)She will be making the company a "green" employer.

Question 75

Kurt Lewin's change process model is best suited for which of the following organizational image metaphors?

A)Calm waters
B)White-water rapids
C)Planting corn on concrete
D)Chicken and egg
E)Groupthink

Question 76

Which of the following is NOT true of Organizational Development?

A)It is often used when change is necessary.
B)It often utilizes surveys to determine external environmental factors.
C)Surveys are often administered by outside consulting groups.
D)Survey results are used to remedy organizational problems.
E)Team development is a common goal of organizational development.

Question 77

Jeremiah owns a ski instruction school in the Berkshire Mountains, a dog training academy in Connecticut, and an investment house in Boston.He just told Chet, one of his most promising investment managers, to run the dog academy for six months.What technique is Jeremiah using?

A)Simulation
B)Adventure training
C)Job rotation
D)Virtual reality
E)Assistant-to position

Question 78

Rahim, director of training for a large hospital, has developed a new "Tender, loving care" nurse training program.He plans to measure patient satisfaction in ten wards, and then put nurses from half of the wards through the new program.Four months later he will measure patient satisfaction again.What training evaluation method is Rahim using?

A)Supervisor and incumbent opinion
B)Test-retest method
C)Pre-post performance method
D)Pre-post training performance with control group method
E)Post training performance method

Question 79

Fernando, director of training for a large choral ensemble, is evaluating a new training program to improve performance skills for all singers.He has gathered performance information about mistakes and miscues in performance, number of practices required for quality, the number of practices interrupted by personality issues or timing factors, and other work-related indicators.He plans to compare similar figures gathered next season after employees complete the course.What training evaluation method is Fernando using?

A)Supervisor and incumbent opinion.
B)Test-retest method.
C)Pre-post training performance method.
D)Pre-post training performance with control group method.
E)Employee inventory.

Question 80

Which of the following describes the white-water rapids metaphor for the change process?

A)Equilibrium - Chaos - Equilibrium.
B)Unpredictable and unstable environment.
C)Freeze - Unfreeze -Defreeze.
D)Turbulent waters before calm waters.
E)predictability and stability.