Deck 1: Operations and Supply Chain Management

Question 1

The term "value" refers to the relationship between quality and the price paid by the consumer.

Answer 1

True

Question 2

Supply networks cannot be constructed for every product or service.

Answer 2

False

Question 3

OSCM is a functional field of business with clear line management responsibilities.

Answer 3

True

Question 4

The supply network can be thought of as a pipeline through which cash, material and information flows.

Question 5

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Question 6

Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.

Question 7

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Question 8

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Question 9

"Concept-to-cash" refers to the idea of generating revenue from licensing of patent rights or other intellectual property.

Question 10

"Supply Chain" includes inbound freight and inventory only.

Question 11

Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible.

Question 12

Effectiveness means doing the right things to create the most value for the company.

Question 13

A worker can be efficient without being effective.

Question 14

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Question 15

A process can be effective without being efficient.

Question 16

"Supply Chain" refers to supply chain processes that move information and material to and from the manufacturing and service processes of the firm.

Question 17

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Question 18

Efficiency means doing the right things to create the most value for the company.

Question 19

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Question 20

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Question 21

Service innovations can be patented.

Question 22

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Question 23

Internet technology has made the sharing of reliable real-time information expensive.

Question 24

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Question 25

Supply and demand planning is needed to coordinate the manufacturing, service, and supply chain processes.

Question 26

Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US
economy.

Question 27

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Question 28

Services are intangible processes that cannot be weighed or measured.

Question 29

Automobiles and appliances are classified as "pure goods."

Question 30

Supply and demand planning involves forecasting demand, making intermediate term plans for how demand will be met, controlling different types of inventory, but not the detailed weekly scheduling of processes.

Question 31

A bank branch manager position is not an OSM-type of job.

Question 32

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Question 33

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Question 34

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Question 35

Core service providers integrate tangible goods into their product.

Question 36

Services are homogeneous.

Question 37

All managers should understand the basic principles that guide the design of transformation processes.

Question 38

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Question 39

Services are defined and evaluated as a package of features that affect the five senses.

Question 40

Servitization refers to a company building service activities into its product offerings for current users.

Question 41

The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.

Question 42

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called creation theory.

Question 43

Just in time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the
Japanese.

Question 44

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Question 45

Current issues in OSCM do not include:

A)Coordinating relationships between organizations.
B)Making senior management aware that OSCM can be a competitive weapon.
C)The triple bottom line.
D)Managing customer touch points.
E)Increasing global servitization networks.

Question 46

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Question 47

Science Management and Engineering aims to apply the latest concepts in information technology to
continue to improve service productivity of technology-based organizations.

Question 48

Business process reengineering is contrasted to total quality management which commonly advocates incremental change.

Question 49

SSME is an acronym standing for "Service Sector Management Economics."

Question 50

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Question 51

A reason for studying operations and supply chain management (OSCM) is which of the following?

A)OSCM is essential for understanding organizational behavior.
B)Most business graduates do OSCM work regardless of their job title.
C)All managers should understand the basic principles that guide the design of transformation processes.
D)OSCM is a required course in all business degree programs.
E)OSVM is the most rigorous business discipline.

Question 52

Lean manufacturing refers to just in time production coupled with total quality control.

Question 53

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Question 54

A supply chain manager is an OSCM job while a purchasing manager is not.

Question 55

The Goods-Services Continuum consists of which set of the following categories?

A)No goods, some goods, even mix, some service, no service
B)Pure goods, core goods, core services, pure services
C)No service, some service, good service, excellent service
D)Self-service, help desk service, face-to-face service, service-with-a-simle
E)None of the above

Question 56

The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.

Question 57

"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.

Question 58

Which of the following are defined as core goods?

A)Chemicals
B)Airlines
C)Data storage systems
D)Hotels
E)None of the above

Question 59

Raising senior management awareness of operations as a competitive weapon is not an issue on OSCM.

Question 60

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Question 61

Which of the following is not a way that operations and supply processes are categorized?

A)Planning
B)Return
C)Delivery
D)Selecting
E)Making

Question 62

One of the package of features that make up a service are:

A)Appearance
B)Facilitating goods
C)Packaging
D)Cost
E)Implied use

Question 63

Which of the following is not listed in the text as jobs in OSCM?

A)Department store manager
B)Project manager
C)Hospital administrator
D)Chief Information Officer
E)Call center manager

Question 64

Which of the following is not a characteristic that distinguishes services from goods?

A)Service jobs are unskilled.
B)A service is intangible.
C)Services are perishable.
D)Services are heterogeneous.
E)None of the above.

Question 65

The use of the Internet as an essential element of business activity is called what?