Deck 1: Introduction to Systems Analysis and Design

Question 1

Which of the following is one of the main sectors of e-commerce?

A) C2C
B) B2C
C) C2B
D) BBC

Answer 1

B

Question 2

Business support systems ____.

A) provide job-related information support to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Answer 2

A

Question 3

Knowledge management systems are called expert systems because they ____.

A) provide job-related information to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Answer 3

B

Question 4

When planning an information system, a company must consider how a new system will interface with older systems, which are called ____.

A) enterprise applications
B) network operating systems (NOS)
C) operating applications
D) legacy systems

Question 5

In a typical company organizational model, top managers ____.

A) develop long-range plans, called strategic plans, which define the company's overall mission and goals
B) provide direction, necessary resources, and performance feedback to supervisors and team leaders
C) oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people
D) include users who rely on TP systems to enter and receive the data they need to perform their jobs

Question 6

Examples of company-wide applications, called ____, include order processing systems, payroll systems, and company communications networks.

A) enterprise applications
B) network operating systems (NOS)
C) operating applications
D) legacy systems

Question 7

A ____, or requirements model, describes the information that a system must provide.

A) process model
B) data model
C) business model
D) network model

Question 8

Transaction processing (TP) systems ____.

A) provide job-related information to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and high-speed Internet access

Question 9

User productivity systems ____.

A) provide job-related information to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include e-mail, voice mail, fax, video and Web conferencing, word processing, automated calendars, database management, spreadsheets, desktop publishing, presentation graphics, company intranets, and high-speed Internet access

Question 10

____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made.

A) Scrum
B) Prototyping
C) Modeling
D) Rapid application development

Question 11

A(n) ____ describes the logic that programmers use to write code modules.

A) process model
B) object model
C) business model
D) network model

Question 12

Systems analysts use a process called ____ to represent company operations and information needs.

A) JAD
B) Scrum
C) RAD
D) business process modeling

Question 13

A business ____ is an overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction.

A) matrix
B) profile
C) index
D) glossary

Question 14

____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify.

A) Prototyping
B) Rapid application development
C) Scrum
D) Modeling

Question 15

____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks.

A) EDI
B) ACH
C) TCH
D) O-O

Question 16

In launching a new information system, the greatest risk occurs when a company ____.

A) begins by outlining its business models and identifying possible IT solutions
B) tries to decide how the system will be implemented before determining what the system is supposed to do
C) considers implementation options after having a clear set of objectives
D) all of the above

Question 17

____ software controls the flow of data, provides data security, and manages network operations.

A) Enterprise
B) System
C) Application
D) Legacy

Question 18

In a typical company organizational model, middle managers ____.

A) develop long-range plans, called strategic plans, which define the company's overall mission and goals
B) provide direction, necessary resources, and performance feedback to supervisors and team leaders
C) oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people
D) include users who rely on TP systems to enter and receive the data they need to perform their jobs

Question 19

Over 40 years ago, a concept called Moore's Law accurately predicted that computer processing power would double about every ____.

A) 2 months
B) 12 months
C) 24 months
D) 48 months

Question 20

For complex operations, analysts apply computer-based modeling tools that use a standard language called ____.

A) electronic data interchange (EDI)
B) joint application development (JAD)
C) business process modeling notation (BPMN)
D) rapid application development (RAD)

Question 21

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to create a physical model that will satisfy all documented requirements for the system.

A) systems implementation phase
B) systems planning phase
C) systems analysis phase
D) systems design phase

Question 22

Agile methods typically use a(n) ____model, which represents a series of iterations based on user feedback.

A) gradual
B) extreme
C) spiral
D) evaluative

Question 23

In object-oriented design, built-in processes called ____ can change an object's properties.

A) methods
B) functions
C) attributes
D) features

Question 24

In the model of the SDLC shown in the accompanying figure, during ____, the new system is constructed.

A) systems planning
B) systems support and security
C) systems design
D) systems implementation

Question 25

In the model of the SDLC shown in the accompanying figure, the purpose of the ____ is to build a logical model of the new system.

A) systems analysis phase
B) systems implementation phase
C) systems design phase
D) systems support and security phase

Question 26

Because it focuses on processes that transform data into useful information, structured analysis is called a(n) ____ technique.

A) iterative
B) process-centered
C) inferred
D) empowered

Question 27

In the ____, like that shown in the accompanying figure, the result of each phase, which is called a deliverable or end product, flows sequentially into the next phase in the SDLC.

A) interactive model
B) requirements model
C) waterfall model
D) object model

Question 28

A systems analyst needs ____.

A) solid technical knowledge and good analytical ability
B) strong oral and written communication skills
C) an understanding of business operations and processes
D) all of the above

Question 29

The ____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members.

A) Web support
B) application development
C) systems support
D) database administration

Question 30

In object-oriented programming, an object is a member of a(n) ____, which is a collection of similar objects.

A) property
B) class
C) message
D) instance

Question 31

____ methods include the latest trends in software development.

A) Object-oriented analysis
B) Agile/Adaptive
C) Structured analysis
D) Rapid application development

Question 32

When building an information system, all of the following basic guidelines should be considered except ____.

A) stick to an overall development plan
B) identify major milestones for project review and assessment
C) provide accurate and reliable cost and benefit information
D) ensure that users are not involved in the development process

Question 33

____ provides vital protection and maintenance services for system software and hardware, including enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure.

A) User support
B) Database administration
C) Systems support and security
D) Network administration

Question 34

The ____ method of developing systems stresses team interaction and reflects a set of community-based values.

A) object-oriented analysis
B) agile/adaptive
C) structured analysis
D) rapid application development

Question 35

In the model of the SDLC shown in the accompanying figure, the ____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process.

A) systems design phase
B) systems planning phase
C) systems support and security phase
D) systems analysis phase

Question 36

The ____ method of developing systems is well-suited to project management tools and techniques.

A) object-oriented analysis
B) adaptive
C) structured analysis
D) rapid application development

Question 37

In the model of the SDLC shown in the accompanying figure, during ____, the IT staff maintains, enhances, and protects the system.

A) systems support and security
B) systems implementation
C) systems analysis
D) systems planning

Question 38

Structured analysis is a traditional systems development technique that uses a series of phases, called the ____, to plan, analyze, design, implement, and support an information system.

A) O-O
B) SDLC
C) MSF
D) RUP

Question 39

The ____ method of developing systems produces code that is modular and reusable.

A) object-oriented analysis
B) adaptive
C) structured analysis
D) rapid application development

Question 40

Whereas structured analysis treats processes and data as separate components, ____ combines data and the processes that act on the data into things called objects.

A) the MSF
B) the SDLC
C) RUP
D) O-O

Question 41

User support provides users with technical information, training, and productivity support. _________________________

Question 42

Rational Unified Process documents the experience of Microsoft's own software development teams. _________________________

Question 43

In an information system, information consists of basic facts that are the system's raw material.

Question 44

Value-added services such as consulting, financing, and technical support can be more profitable than hardware. _________________________

Question 45

In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships.

Question 46

In an information system, data is information that has been transformed into output that is valuable to users.

Question 47

A business process describes a specific set of ____.

A) transactions
B) employees
C) events
D) results

Question 48

Database administration involves ____.

A) network administration
B) user access
C) data design
D) backup

Question 49

System software consists of programs that support day-to-day business functions and provide users with the information they require. _________________________

Question 50

An example of a vertical system is a(n) ____.

A) inventory application
B) medical practice application
C) payroll application
D) database for a video chain

Question 51

An example of a horizontal system is a(n) ____.

A) inventory application
B) application for a Web-based retailer
C) payroll application
D) medical practice application

Question 52

Most firms give their IT budgets a low priority in bad economic times.

Question 53

A mission-critical system is one that is unimportant to a company's operations.

Question 54

TP systems are inefficient because they process a set of transaction-related commands individually rather than as a group.

Question 55

The success or failure of an information system usually is unrelated to whether users are satisfied with the system's output and operations.

Question 56

Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.

Question 57

Rapid application development focuses on team-based fact-finding. _________________________

Question 58

Product-oriented firms produced ____.

A) retail services
B) routers
C) computers
D) microchips

Question 59

Although the business-to-business (B2B) sector is more familiar to retail customers, the volume of business-to-consumer (B2C) transactions is many times greater.

Question 60

A knowledge management system uses inference rules, which consist of a large database that allows users to find information by entering keywords or questions in normal English phrases.

Question 61

A corporate culture is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business.

Question 62

The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.

Question 63

It is unusual for system developers to mix and match system development methods to gain a better perspective.

Question 64

Because they focus on a longer time frame, middle managers need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.

Question 65

A(n) _________________________ is a set of related components that produces specific results, such as routing Internet traffic, manufacturing microchips, and controlling complex entities like the Mars Rover.

Question 66

A scalable design can expand to meet new business requirements and volumes.

Question 67

An IT department team includes _________________________ who plan, develop, and maintain information systems.

Question 68

In the systems analysis phase, the first step is requirements modeling, where business processes are investigated and what the new system must do to satisfy users is documented.

Question 69

_________________________ is a step-by-step process for developing high-quality information systems.

Question 70

In object-oriented design, objects possess characteristics called properties, which the object inherits from its class or possesses on its own.

Question 71

CASE tools provide an overall framework for systems development and support a wide variety of design methodologies, including structured analysis and object-oriented analysis.

Question 72

Companies typically require that systems analysts have a college degree in information systems, computer science, business, or a closely related field, and some IT experience usually is required.

Question 73

_________________________ refers to the combination of hardware, software, and services that companies use to manage, communicate, and share information.

Question 74

A(n) _________________________ combines information technology, people, and data to support business requirements.

Question 75

In the systems planning phase, a key part of the preliminary investigation is a feasibility study that reviews anticipated costs and benefits and recommends a course of action based on operational, technical, economic, and time factors.

Question 76

Network administration includes hardware and software maintenance, support, and security.

Question 77

An IT group provides technical support, which includes application development, systems support and security, user support, database administration, network administration, and Web support.

Question 78

Microsoft offers a development approach called Microsoft Solutions Framework (MSF), which documents the experience of its own software development teams.

Question 79

In object-oriented design, a message requests specific behavior or information from another object.

Question 80

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.