Deck 2: Automotive Careers and Technician Certification

Question 1

While having a discussion, Technician A says that some state governments use the ASE advanced engine performance specialist certification as a prerequisite to licensing their emission technicians. Technician B says that some states have their own testing programs. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Answer 1

C

Question 2

A(n) ____________________ performs maintenance and safety services on the automobile.

Answer 2

lubrication specialist

Question 3

Certification is a mandatory process.

Answer 3

False

Question 4

All of the following statements are true EXCEPT:

A)muffler shops have large tubing benders for making new exhaust pipes from straight lengths of pipe.
B)muffler hangers are installed to keep the parts from vibrating and becoming damaged.
C)some muffler shops also do other things like quick lubes, tires, and brake and suspension work.
D)a tire shop will have one or more tire and wheel specialists who fix accident damage.

Question 5

The person MOST-Likely responsible for keeping track of how work is progressing is the:

A)service dispatcher
B)technician
C)service writer
D)service manager

Question 6

In many states, consumer protection laws state that the customer must give consent for additional repairs before the additional work can be completed.

Question 7

____________________ shops specialize in repairs and replacement of the vehicle's exhaust system.

Question 8

While having a discussion, Technician A says that an auto parts specialist needs to have a basic knowledge of the operation of the vehicle. Technician B says that a parts person needs to have good customer relations and telephone skills. Who is correct?

A)A only
B)B only
C)Both A and B
D)Neither A nor B

Question 9

The link between the technician and the customer is the service writer/service advisor.

Question 10

When state governments require a certain testing or skill level before allowing specialized work to be performed, this is called ____________________.

Question 11

Which of the following is LEAST-Likely to be an area that technician would specialize in?

A)Engine repair
B)Heating and Air Conditioning
C)Suspension and Steering
D)Auto Body Repair

Question 12

The goal of job shadowing is to expose the student to the actual "real life" experience of being a professional in the automotive world.

Question 13

The Automobile Service Consultant (C1) test MOST-Likely includes questions on:

A)shop operations
B)ignition system diagnosis
C)emission control system diagnosis
D)general powertrain diagnosis

Question 14

All of the following statements are true EXCEPT:

A)the service manager supervises the service writers.
B)the service manager is responsible for the management of warranty communications between the manufacturer, dealer, and consumer.
C)the service dispatcher is responsible for customer complaints and communication.
D)the service manager supervises the technicians.

Question 15

A ferrule is a group of several vehicles owned by a company, utility, or municipality (government).

Question 16

A(n) ____ fabricates new pipes and installs them.

A)service writer
B)exhaust system specialist
C)parts specialist
D)master automobile technician

Question 17

Which of the following areas would a parts specialists LEAST-Likely become ASE certified in?

A)Automobile Parts Specialist
B)Assembly specialist
C)Heavy-truck specialties
D)Medium-truck specialties

Question 18

The ____________________ is responsible for the operation of the service department.

Question 19

A ____ is a journey-level professional who is certified in all eight of the ASE areas of specialization.

A)service writer
B)shop foreman
C)parts specialist
D)master automobile technician

Question 20

The ____________________ is the person who organizes the repair orders and dispatches them to the technicians in the service bays.

Question 21

What are the responsibilities of the shop foreman?

Question 22

What are the responsibilities of the service manager?

Question 23

What are the advantages of certification?

Question 24

The ASE Automotive Maintenance and Light Repair certification test is called G1. What areas do the questions cover?

Question 25

What areas/categories are covered in the advanced engine performance specialist (L1) test?