Deck 13: Human Resource Management

Question 1

Social capital is the economic value of people with job-relevant knowledge, skills, abilities, experience, ideas, energies, and commitments.

Answer 1

False

Question 2

Recruiting websites such as Monster and CareerBuilder are sources of internal recruits.

Answer 2

False

Question 3

The best employers arrange entry experiences for new employees so that they can "learn the ropes" and become familiar with "the ways things are done".

Answer 3

True

Question 4

Comparable worth holds that truck drivers and teachers should be paid the same since they are similar jobs and that teachers only get paid less than truck drivers because the teaching profession is traditionally a female occupation while the truck driving profession is traditionally a male occupation.

Question 5

Lift-cam Inc. has an immediate need for accountants and does not have sufficient funds to invest in training. Hence, hiring for best existing qualifications, rather than the best person, should be preferred.

Question 6

Equal employment opportunity laws typically focus on gender and race.

Question 7

External recruitment brings outsider applicants with fresh perspectives, expertise, and work experience; but extra effort is needed to get reliable information on them.

Question 8

The goal of human resource management is to support organizational performance by aligning people and their talents with organizational strategies and objectives.

Question 9

Person-organization fit is the extent to which an individual's values, interests, and behavior are consistent with the culture of his or her organization.

Question 10

Higher levels of early job satisfaction, greater trust in an organization, and less inclination to quit prematurely are among the expected benefits of traditional recruitment practices.

Question 11

Comparable worth means that people with the same job should be paid the same regardless of their race.

Question 12

The focus of the employment laws Title VII and the two Equal Opportunity Acts are on gender and race when hiring.

Question 13

It is illegal under Title VII and the two Equal Opportunity Acts to consider sex, race, color, ethnicity, national origin, able-bodiedness, or religion in hiring, promoting, compensating, terminating, or in any way changing someone's terms of employment.

Question 14

The use of bona fide occupational qualifications based on sex, religion, age, and national origin are not allowed under any circumstances.

Question 15

A job analysis lists the qualifications required of a job holder.

Question 16

In an assessment center, applicants are evaluated while performing actual work tasks.

Question 17

Quid pro quo sexual harassment occurs when job decisions are made based on whether an employee submits to or rejects sexual advances.

Question 18

Technology makes it easy for employers to invade employees' privacy, so employees should assume they have no privacy at work.

Question 19

The strategic role of HRM does not extend to supporting core values and corporate culture.

Question 20

It is illegal under Title IX to consider sex, race, color, ethnicity, national origin, able-bodiedness, or religion in hiring, promoting, compensating, terminating, or in any way changing someone's terms of employment.

Question 21

Mentoring is a form of off-the-job training in which early-career employees are formally assigned as protégés to senior persons.

Question 22

The logic behind stock options is that the option holders will work hard so that their company performs well and they reap some of the financial benefits.

Question 23

Which of the following is true of conscientiousness?

A) Conscientious individuals pay less attention to the details of their jobs.
B) The job performance of conscientious individuals always tends to decrease over time.
C) Conscientiousness is the extent to which a person exhibits a high-Mach personality.
D) Conscientiousness decreases performance in training programs.
E) Conscientiousness improves the job knowledge of employees.

Question 24

Results-based performance measures may ignore the impact of circumstances beyond an employee's control, such as economic conditions or poor performance by someone else.

Question 25

The evaluation purpose of performance appraisal focuses on future performance.

Question 26

HRM specialists within organizations deal with _____.

A) inventory management
B) quality assurance
C) publicity
D) customer feedback
E) employee relations

Question 27

Which of the following is an HRM job title?

A) Chief Information Officer
B) Chief Sales Officer
C) Chief Talent Officer
D) Chief File Officer
E) Chief Marketing Officer

Question 28

_____ is a process of attracting, developing, and maintaining a talented work force.

A) Customer relationship management
B) Human resource management
C) Database management
D) Supply chain management
E) Enterprise feedback management

Question 29

In contrast to straight bonuses, profit-sharing plans allow employees to share in cost savings or productivity gains realized by their efforts.

Question 30

The potential benefits of early retirement incentive programs for employers are opportunities to lower payroll costs by reducing positions and replacing higher-wage workers with less expensive newer hires.

Question 31

Which of the following is true of people high on conscientiousness?

A) They tend to be laid back.
B) They are always overachievers.
C) They always feel guilty about taking breaks.
D) They are self-disciplined.
E) They are often procrastinators.

Question 32

_____ is the economic value of people with job-relevant knowledge, skills, abilities, ideas, energies, and commitments.

A) Human capital
B) Operating capital
C) Risk capital
D) Venture capital
E) Financial capital

Question 33

Affirmative action is the process through which labor and management representatives negotiate, administer, and interpret labor contracts.

Question 34

Employee benefits are monetary forms of compensation like travel costs and other reimbursements.

Question 35

_____ is the degree to which an individual is achievement-oriented, careful, hard-working, organized, persevering, responsible, and thorough.

A) Veracity
B) Fecundity
C) Righteousness
D) Conscientiousness
E) Precariousness

Question 36

All trait-based performance appraisal methods tend to be very subjective and as a result, have relatively poor reliability and validity.

Question 37

The critical-incident technique is a behavior-based approach that can reduce the influence of recency bias on evaluations.

Question 38

The principle of employment-at-will gives employees the right to quit their job at any time for any reason.

Question 39

If you are part of a merit pay system, your pay increases will be based on some assessment of how well you perform.

Question 40

Labor unions are organizations to which employers belong and that deal with workers on the employers' behalf.

Question 41

The purpose of _____ programs is to ensure that women and minorities are represented in the workforce in proportion to their labor market availability.

A) realistic recruiting
B) bona fide occupational qualifications
C) affirmative action
D) employee assistance
E) discriminative action

Question 42

Which of the following is true of the Age Discrimination in Employment Act (ADEA)?

A) It allows employees to lie about their age to their employers.
B) It does not outlaw discrimination in hiring and promotion.
C) It requires employers to provide specialized accommodations for aged employees.
D) It allows statements in job notices or advertisements of age preference and limitations.
E) It restricts mandatory retirement ages in most employment sectors.

Question 43

_____ occurs when someone is denied a job or a job assignment for reasons that are not job-relevant.

A) Discrimination
B) Domination
C) Acculturation
D) Affirmative action
E) Nepotism

Question 44

Title VII of the Civil Rights Act of 1964 prohibits discrimination in all aspects of employment based on _____.

A) education
B) national origin
C) age
D) pregnancy
E) family matters

Question 45

_____ discrimination is employment bias towards job seekers or job holders who are lesbian, gay, bisexual, or transgendered.

A) Age
B) Gender
C) Pay
D) Pregnancy
E) Sexual orientation

Question 46

_____ fit is the extent to which an individual's values, interests, and behavior are consistent with the culture of his or her organization.

A) Manager-person
B) Person-team
C) Employer-organization
D) Person-job
E) Person-organization

Question 47

Quid pro quo sexual harassment occurs when _____.

A) an employee is deliberately provoked by mocking or teasing in an aggressive manner
B) an employee is playfully but not maliciously harassed
C) any unwelcome form of sexual conduct creates an intimidating, hostile, or offensive working environment
D) a job decision is made based on whether an employee submits to or rejects sexual advances
E) an employee is threatened with physical attack

Question 48

Which of the following is involved in the HRM task of attracting a quality workforce?

A) Performance management
B) Career development
C) Human resource planning
D) Labor-management relations
E) Compensation and benefits

Question 49

_____ discrimination occurs when men and women are paid differently for doing the same work.

A) Age
B) Pay
C) Pregnancy
D) Racial
E) Sexual orientation

Question 50

The use of bona fide occupational qualifications based on _____ is not allowed under any circumstances.

A) sex
B) religion
C) age
D) national origin
E) race

Question 51

_____ discrimination penalizes people for being more than 40.

A) Age
B) Gender
C) Pay
D) Pregnancy
E) Sexual orientation

Question 52

Which of the following is involved in the HRM task of developing a quality workforce?

A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Retention and turnover
E) Compensation and benefits

Question 53

____ are psychological contracts that summarize mutually beneficial exchanges of values between individuals and organizations.

A) Bona fide occupational qualifications
B) Employee value propositions
C) Equal employment opportunities
D) Independent contractors
E) Job specifications

Question 54

The goal of human resource management is to _____.

A) maintain the files and databases of an organization
B) enhance organizational performance through the effective utilization of people
C) control the promotion and advertising expenditures
D) represent a business and sell its merchandise to customers in a store
E) maintain and audit all the business accounts of an organization

Question 55

_____ fit is the extent to which an individual's knowledge, skills, experiences, and personal characteristics are consistent with the requirements of their work.

A) Person-team
B) Person-job
C) Person-organization
D) Employer-person
E) Person-manager

Question 56

_____ discrimination based on a woman's maternal status.

A) Age
B) Gender
C) Pay
D) Pregnancy
E) Sexual orientation

Question 57

Which of the following is involved in the HRM task of maintaining a quality workforce?

A) Employee selection
B) Training and development
C) Performance management
D) Labor-management relations
E) Employee recruitment

Question 58

The Age Discrimination in Employment Act of 1967 prohibits discrimination against persons over ___.

A) 20
B) 30
C) 40
D) 50
E) 60

Question 59

_____ discrimination based on a person's physical sex is illegal under Title VII.

A) Age
B) Gender
C) Pay
D) Pregnancy
E) Sexual orientation

Question 60

____ discrimination based on a person's physical sex is illegal under Title ___.

A) Gender; VII
B) Gender; IX
C) Pay; VII
D) Pay; IX

Question 61

_____ are workers that are employed in a temporary status for an extended period of time.

A) Permatemps
B) Frontline staff
C) Independent contractors
D) Flextime employees
E) Line managers

Question 62

The traditional_____ is the most common method of assessment in selection processes.

A) assessment test
B) face-to-face interview
C) work sample
D) telephone interview
E) virtual interview

Question 63

_____ means that scores on a selection device have demonstrated links with future job performance.

A) Compatibility
B) Reliability
C) Validity
D) Equity
E) Accountability

Question 64

The information in a job analysis can be used to create _____, which list the qualifications required of a job holder.

A) job specifications
B) job descriptions
C) bona fide occupational qualifications
D) equal employment opportunities
E) job roles

Question 65

_____ is the process of choosing individuals to hire from a pool of qualified job applicants.

A) Orientation
B) Selection
C) Assignment
D) Promotion
E) Remuneration

Question 66

_____ are hired as needed and are not part of an organization's permanent workforce.

A) Part-time workers
B) Frontline staff
C) Independent contractors
D) Flextime employees
E) Line managers

Question 67

What of the following best describes initial screening?

A) Conducting personal interviews
B) Conducting behavioral interviews
C) Making preliminary contact with potential job candidates
D) Creating a pool of qualified applicants
E) Conducting an employment test

Question 68

All male mechanics at a local garage are paid $50 per day. However, Sally, the sole female employee with the same job role is paid $30. Sally demands that she be paid the same wages as her male counterparts, as she performs the same jobs. Sally's demand is based on the idea of_____.

A) permatemp
B) comparable worth
C) base compensation
D) recency bias
E) critical-incident technique

Question 69

Which of the following is true of traditional recruitment?

A) It focuses on communicating the positive and negative features of a job.
B) The negatives of a job are always clearly revealed and not downplayed or concealed.
C) It leads to higher levels of early job satisfaction and greater trust in an organization.
D) Employers could suffer lost productivity and the added costs of having to recruit again.
E) New employees always have less inclination to quit prematurely.

Question 70

_____ holds that persons performing jobs of similar importance should be paid at comparable levels.

A) Affirmative action
B) Equal employment opportunity
C) Merit pay
D) Comparable worth
E) Equality principle

Question 71

Organizations will often ____ to create a pool of applicants potentially meeting the organizations' staffing needs.

A) interview candidates
B) screen applicant information
C) bring candidates in for a site visit
D) conduct a pre-employment check
E) conduct employment testing

Question 72

Which of the following is a method of external recruitment?

A) Divisional transfers
B) Company electronic postings
C) Manager recommendations
D) Expatriation
E) Employee referrals

Question 73

A job _____ details the duties and responsibilities of a job holder.

A) specification
B) description
C) analysis
D) evaluation
E) supervision

Question 74

The _____ of a selection technique refers to the consistency of results provided by the selection device.

A) validity
B) accountability
C) compatibility
D) reliability
E) sensitivity

Question 75

Which of the following is true of realistic job previews?

A) It focuses on only communicating the most positive features of a job and organization to all applicants.
B) The negatives of a job are often downplayed or concealed.
C) It creates unrealistic expectations that cause costly turnover when new hires become disillusioned and quit.
D) Less inclination of employees to quit prematurely is an expected benefit of using realistic job previews.
E) Lower levels of early job satisfaction and lesser trust in organizations are the expected consequences of using realistic job previews.

Question 76

Which of the following is a method of internal recruitment?

A) Recruiting websites
B) Virtual job fairs
C) College internship
D) Employment agencies
E) Headhunters

Question 77

Which of the following is an advantage of external recruitment?

A) It is easier to get reliable information on applicants from outside an organization.
B) It brings outsider applicants with fresh perspectives, expertise, and work experience.
C) It is usually quicker and focuses on persons whose performance records are well known.
D) It reduces turnover rates.
E) It aids in the retention of high-quality employees.

Question 78

_____ is a set of activities designed to attract a qualified pool of job applicants to an organization.

A) Recruitment
B) Remuneration
C) Probation
D) Orientation
E) Training

Question 79

_____ is the orderly study of job facets to determine what is done when, where, how, why, and by whom.

A) Job analysis
B) Job description
C) Job specification
D) Job supervision
E) Job detailing

Question 80

When a job vacancy opens at Zappos, where does Zappos start the hiring process?

A) CareerBuilder
B) Indeed
C) LinkedIn
D) Monster
E) Zappos Insiders