Question 1

What is an important part of patient care that can minimize the risk of a formal patient complaint even when a mistake is made?&#10;A) Ensuring informed consent for all procedures&#10;B) Maintaining effective patient communication&#10;C) Monitoring patient compliance and adherence&#10;D) Providing complete documentation of visits

Accepted Answer

Maintaining effective patient communication is crucial in minimizing the risk of formal patient complaints even when a mistake is made. By establishing open and transparent communication, patients are more likely to feel heard and understood, and any misunderstandings or errors can be addressed before escalating to a formal complaint. While the other options (ensuring informed consent, monitoring compliance, providing complete documentation) are important components of patient care, they do not necessarily have the same impact on reducing the risk of complaints.

Question 2

What are some causes for failures or delays in diagnosing patients resulting in malpractice claims? (Select all that apply.)&#10;A) Failing to recognize a medication complication&#10;B) Failing to request appropriate consultations&#10;C) Improper performance of a treatment&#10;D) Not acting on diagnostic test results&#10;E) Ordering a wrong medication

Accepted Answer

B, D

Deck 8: Risk Management