Deck 22: Telephone Communications

Question 1

When a practice is being moved to another location, it is important to:

A) obtain a minimum of six written estimates from moving companies
B) move all items no longer relevant to the practice to the new facility
C) notify vendors after the relocation is complete
D) prepare current medical records for the move

Answer 1

prepare current medical records for the move

Question 2

Jan lives in Bedford, works in Capital City, and does all of her banking in Otisville. To which city would local taxes typically be paid?

A) Capital City
B) Bedford
C) Otisville
D) Capital City, Bedford, and Otisville

Answer 2

Capital City

Question 3

An employee would need to fill out a new withholding allowance certificate if he or she:

A) was promoted
B) got a raise
C) switched from part-time to full-time, or vice versa
D) got married or divorced

Answer 3

got married or divorced

Question 4

When should the office manager address the various office manuals with employees?

A) during the annual employee reviews
B) while interviewing them for the job
C) during their orientation
D) only when they violate one of the office rules

Question 5

In regard to HIPAA, what does PHI stand for?

A) protected health information
B) public health institution
C) private health indicia
D) personal handling instructions

Question 6

Documentation requirements and directions for opening and closing an office are found in the:

A) office policy manual
B) employee handbook
C) office procedure manual
D) Material Safety Data Sheets

Question 7

Employers commonly offer employees an average of ____ of vacation time with pay after completing a year of full-time employment.

A) 2 weeks
B) 1 week
C) 4 weeks
D) 3 weeks

Question 8

The practice information brochure should not:

A) include the practice logo
B) be printed on low-quality paper
C) describe the payment policy
D) include graphic elements such as photographs

Question 9

Employees who do not fill out an Employment Eligibility Verification form:

A) will not have any deductions taken from their salary
B) cannot legally be paid to work at the office
C) must take their payment in the form of a check rather than direct deposit
D) will not have any payroll exemptions

Question 10

The limit on personal time is usually not more than ____ days per year.

A) 3
B) 5
C) 10
D) 15

Question 11

An Employer Identification Number (EIN) is obtained from the:

A) Department of Labor
B) Department of Health and Human Services
C) State Department
D) Internal Revenue Service

Question 12

When making reservations for a physician for a conference, you should use:

A) the physician's personal credit card
B) your own credit card, for which you will be reimbursed
C) the practice credit card
D) money from petty cash

Question 13

Which of the following is not a factor when determining the amount of tax withheld from an employee's paycheck?

A) amount earned
B) marital status
C) duration of employment
D) number of exemptions claimed

Question 14

Which of the following does not appear in the heading of an employee's payroll record?

A) Social Security number
B) gross salary
C) date of employment
D) employee's name

Question 15

The office policy manual is least likely to cover which of the following topics?

A) prescription refills
B) budget development practices
C) infection control
D) expected performance

Question 16

When relocating a medical facility, patients should be informed of the move:

A) as soon as the date of the move is known
B) 1 month before the move
C) 2 weeks before the move
D) after the move is complete

Question 17

Which of the following is not a fringe benefit that might be offered by an employer?

A) paid time off
B) salary
C) health insurance
D) life insurance

Question 18

The policy manual is typically updated:

A) annually
B) every few years
C) every few months
D) only when a major policy change is required

Question 19

Which of the following responsibilities is the practice manager most likely to carry out in coordination with physicians?

A) training new employees
B) creating and enforcing work schedules
C) conducting staff meetings
D) interviewing, hiring, disciplining, and terminating employees

Question 20

The usual cause for an employee termination initiated by the employer is:

A) theft
B) untimely requests for an increase in salary
C) violence against a coworker
D) failure of the employee to satisfactorily perform job responsibilities

Question 21

Match each term with its definition.
Total of all outstanding accounts

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 22

Match each term with its definition.
Used at staff meetings to verify attendance

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 23

Match each term with its definition.
Used to verify that an employee is eligible to legally work in the United States

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 24

Match each term with its definition.
Paycheck amount after deductions

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 25

Match each term with its definition.
Form of pension plan for employees who meet certain requirements

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 26

Match each term with its definition.
Required when both a patient and insurance company pay a physician, or an error is made in the amount due

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 27

Match each term with its definition.
Method used to ensure compliance in all HIPAA-related areas

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 28

Match each term with its definition.
If this is not offered by the practice, medical assistants should purchase their own policy to protect their personal assets

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 29

Match each term with its definition.
Keeps track of who has access to protected patient information

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 30

Match each term with its definition.
Often recommended on the day of a move when relocating a medical practice

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 31

Match each term with its definition.
Lists conference information such as dates, flight information, and hotel information

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 32

Match each term with its definition.
Responsible for the security of patients' records

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 33

Match each term with its definition.
Indicates the number of exemptions an employee is claiming

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 34

Match each term with its definition.
Time that an employee can take off when a family member dies

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 35

Match each term with its definition.
Coordinates and oversees compliance with the rules

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 36

Match each term with its definition.
Paycheck amount before deductions

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 37

Match each term with its definition.
Regulates the minimum wage

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 38

Match each term with its definition.
Fixed amount paid on a regular basis for a prescribed period of time

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 39

Match each term with its definition.
Summary of all earnings for the year and all deductions withheld for federal, state, and local taxes

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 40

Match each term with its definition.
Something a staff meeting should never be allowed to turn into

A)HIPAA Compliance Officer
B)Security Officer
C)Privacy Officer
D)W-2 form
E)W-4 form
F)Form I-9
G)salary
H)Federal Fair Labor Standards Act
I)gross pay
J)net pay
K)auditing
L)bereavement time
M)profit sharing
N)liability insurance
O)gripe session

Question 41

Match each term with its definition.
Cessation of employment initiated by the employer

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 42

Match each term with its definition.
Formal notice that an employee will be leaving his or her job

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 43

Match each term with its definition.
Normally required prior to occupying a new facility

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 44

Match each term with its definition.
Typically includes completing forms, selecting a lodging preference, indicating any additional activities, and submitting the fee

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule

Question 45

Match each term with its definition.
Periodic review of an employee's work performance

A)sign-in sheet
B)evaluation
C)letter of resignation
D)termination
E)conference registration
F)itinerary sheet
G)trial balance
H)reimbursement
I)building inspection
J)reduced schedule