Deck 5: Exercising Ethical Influence

Question 1

The two most important causes of organizational lying are ______.

A) self-interest and role conflict
B) friendship and compassion
C) time pressures and personal benefit
D) none of these

Answer 1

A

Question 2

Which of the following would be considered a "hard power" influence tactic?

A) exchange
B) rational persuasion
C) apprising
D) pressure

Answer 2

D

Question 3

This type of power is based on the characteristics of the individual.

A) expert
B) coercive
C) reward
D) legitimate

Answer 3

A

Question 4

______is designed to make the employee appear more likeable.

A) exemplification
B) self-promotion
C) ingratiation
D) acclaiming

Question 5

After her colleague was fired for poor performance, Maria asserts that she had very little contact with him. She is using which type of impression management technique?

A) disclaimer
B) account
C) self-handicapping
D) blaring

Question 6

Communicating negative expectations of others is referred to as the ______ Effect.

A) Galatea
B) Venus
C) Golem
D) none of these

Question 7

Stating: "According to the company code of ethics, you must not accept a gift over $25" is an example of which type of influence tactic?

A) ingratiation
B) legitimating
C) pressure
D) rational persuasion

Question 8

All of the following differentiate emotional labor from other forms of impression management EXCEPT ______.

A) done for pay
B) interact with those inside the organization
C) carefully scripted by the organization
D) interact with those outside the organization

Question 9

Which is a true statement about frames?

A) highlight some aspects of reality
B) frames often compete against one another
C) should tie into the values of the organization
D) all of these

Question 10

Amy believes she can carry out the task assigned by her supervisor. This is which element of psychological empowerment?

A) impact
B) meaning
C) competence
D) self-determination

Question 11

All of the following are reasons for the abuse of power EXCEPT ______.

A) powerful people devote little time to finding out how others think or feel
B) powerful people protect their positions by attacking those perceived as threats
C) powerful people are more likely to rely on personal power bases
D) powerful people ignore the needs of others

Question 12

Which is a criticism of empowerment?

A) just a management fad
B) misunderstanding of the term
C) can exploit workers
D) all of these

Question 13

Which channel communicates self-fulfilling prophecies through giving high performers more opportunity to speak, to offer their opinions and to disagree?

A) feedback
B) output
C) input
D) climate

Question 14

All of the following are forms of hard power EXCEPT ______.

A) coercive
B) reward
C) referent
D) legitimate

Question 15

Eduardo tries to look competent by talking about his internship experience during an interview for an accounting job. He is using which type of impression management technique?

A) acquisitive/indirect
B) protective/direct
C) protective/indirect
D) acquisitive/direct

Question 16

"Accumulating and using informal power to achieve personal and/or organizational objectives" is the definition of ______.

A) impression management
B) deception
C) organizational politics
D) none of these

Question 17

What is the most important resource for empowerment?

A) information
B) money
C) time
D) space

Question 18

According to the Principle of Veracity, ______.

A) lies are never justified
B) most lies are justified
C) liars must justify their lies
D) none of these

Question 19

According to the Principle of Veracity, lying would be justified in which situation?

A) during a poker game
B) to trick a criminal suspect into a confession
C) to save a life
D) all of these

Question 20

Which type of proactive influence tactic enlists the help and support of others?

A) rational persuasion
B) pressure
C) coalition
D) apprising

Question 21

All of the following increase the damage done by emotional labor EXCEPT ______.

A) being well suited for service roles
B) interacting with aggressive clients
C) high levels of interaction with customers
D) suppressing negative emotions

Question 22

All of the following are true statements about impression management EXCEPT ______.

A) generally reflects an accurate picture of the person
B) would be impossible to eliminate
C) most often serves unethical objectives
D) places ethical burdens on both impression managers and targets

Question 23

Which is a true statement?

A) Impression management can be abused if not used properly.
B) Impression management can turn into manipulation.
C) Careerists will use self-promotion to advance themselves at the expense of others.
D) all of these

Question 24

If Paul asked his buddy Mark to cover his weekend work schedule, this is a demonstration of which form of power?

A) referent power
B) expert power
C) legitimate power
D) reward power

Question 25

The scientist was a revered expert in the filed based on his years of experience and research. Followers respected whatever he had to say. This is a form of which power?

A) referent power
B) expert power
C) legitimate power
D) reward power

Question 26

All of the following are true statements EXCEPT ______.

A) impression management can be abused if not used properly
B) impression management can turn into manipulation
C) we can decide not to engage in impression management
D) careerists will use self-promotion to advance themselves at the expense of others

Question 27

Which skill is NOT listed as a beneficial skill for positive politics?

A) social astuteness
B) interpersonal influence
C) networking ability
D) hygiene conduct

Question 28

Rebecca used verbal warnings and even gave job related threats to her staff if they spoke to the media about any of the company's policy changes. This is a demonstration of which form of power?

A) coercive power
B) reward power
C) legitimate power
D) expert power

Question 29

What might be a behavior of a person who holds too much power?

A) They may quickly dismiss proper "checks and balances" for their position.
B) The person may attack another position who poses a threat to their position.
C) Subordinates' needs are ignored and subordinates are only seen as a means to an end.
D) all of these

Question 30

Increased motivation to carry out tasks associated with work roles is called?

A) Pygmalion Effect
B) Galatea Effect
C) impression management
D) psychological empowerment

Question 31

Miss Smith exercised this form of power when she set rules for her P.E. class, even when she fully knew that her students had other rules to abide by when they left her class.

A) coercive power
B) reward power
C) legitimate power
D) expert power

Question 32

Your boss seemingly always has time to talk to you and, when she does, she makes eye contact and smiles and nods. She excels at which channel of communicating expectations?

A) output
B) climate
C) input
D) feedback

Question 33

Kara believed she could finish her degree early even though her advisor told her she wouldn't succeed. This is an example of ______.

A) Pygmalion Effect
B) Galatea Effect
C) Golem Effect
D) deception

Question 34

Nico sees that his former boss led the company by coercing employees into completing their tasks early. Nico would like to take a different approach by empowering his employees. What would be a positive FIRST step?

A) Call a company meeting and tell everyone how he plans to lead.
B) Bribe his team of leaders to act like a friendly and open leadership staff.
C) Begin immediately modeling the type of open leader he wants his employees to be.
D) Write a company policy that penalized anyone for coercive behavior.

Question 35

Demitri knew he was in a low power position since he worked on the manufacturing line at the plant. However, he saw some changes that needed to be implemented to ensure better productivity. Which would be the BEST first step option for Demitri to communicate those insights in order to be heard?

A) Submit an anonymous comment thru the employee ethics hotline.
B) Talk with his supervisor and ask for an opportunity to share his ideas with the plant manager.
C) Start a petition to rally employees to be heard and vocalize their opinions.
D) Forget it and just do his job.

Question 36

Caroline liked to invite her employees into the decision-making process for company protocols. This is an example of ______.

A) Pygmalion Effect
B) impression management
C) psychological empowerment
D) Galatea Effect

Question 37

When a company gives out company bonuses, this is called an example of which form of power?

A) coercive power
B) reward power
C) legitimate power
D) expert power

Question 38

As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.

A) a proactive influence tactic
B) emotional labor
C) organizational politics
D) Golem Effect

Question 39

Positive politics is referred to as ______.

A) when power is meant to serve others and not be self-centered
B) happy and energetic politics
C) political power to wield over people
D) power used to accrue an abundance of resources for political gain

Question 40

Which form of positional power can pose the greatest risks by demonstrating its possible harmful tactics?

A) coercive power
B) reward power
C) legitimate power
D) expert power

Question 41

Which of the following is NOT a channel of communication of self-fulfilling prophecies?

A) climate
B) input
C) reflection
D) feedback

Question 42

Which ethical influence uses the ability to create mental pictures or interpretations to share understanding of reality?

A) emotional labor
B) impression management
C) proactive tactics
D) framing

Question 43

The morality of a power source depends on the ends or goals that it serves.

Question 44

Which sociologist originate the term "emotional labor?"

A) Rina Miller
B) Ronnie Kurchner-Hawkins
C) Arlene Hochschild
D) Betty Velthouse

Question 45

Hard power is linked to the characteristics of the individual.

Question 46

Organizational politics involves the use of official or formal power.

Question 47

Women are more influenced by the expectancies of their managers than are men.

Question 48

What term is a special form of impression management?

A) emotional labor
B) discourse ethics
C) proactive tactics
D) framing

Question 49

Emotional labor is different from other forms of impression management with the following reasons EXCEPT ______.

A) control of feelings is done for pay
B) emotional laborers interact with outsiders
C) this influence raises its own special set of ethical issues
D) emotional laborers interact with insiders

Question 50

Frank chose to wear a collared shirt and tie to his interview because he want to demonstrate to the employer how he valued the opportunity to interview and his desire to work for the company. Which influence strategy is Frank expressing?

A) framing
B) proactive tactics
C) impression management
D) deception

Question 51

It is possible to unintentionally lie.

Question 52

Some forms of power are inherently immoral.

Question 53

Having too little power can lead to unethical behavior.

Question 54

Which of the following positions is most likely to practice emotional labor in their job?

A) engineer
B) waiter/waitress
C) accountant
D) scientist

Question 55

Power linked to an organizational position is more dangerous than power linked to the person.

Question 56

Which item is NOT listed as an ethical issue for organizational influence strategies as noted from the text?

A) framing
B) impression management
C) coercion
D) communication of expectations

Question 57

Which of the following was NOT included as a reason for when deception might be justified?

A) There is significant threat to life and safety.
B) The leader deems the truth will hurt the organization's bottom line.
C) Society has publicly agree that certain forms of deceit can be used.
D) Both parties acknowledge that the situation calls for mutual deceit.

Question 58

You can become more powerful by giving power away.

Question 59

Information is the most important resource for empowerment.

Question 60

Which four factors lead to heightened motivation?

A) meaning, competence, self-determination, impact
B) meaning, competence, self-impression management, impact
C) role modeling, self-efficacy, impact, self-determination
D) role modeling, competence, achievement, impact

Question 61

According to the ______, lying is only justified in certain situations.

Question 62

Protective tactics are attempts to be seen in a positive; acquisitive tactics are attempts to avoid looking bad.

Question 63

In ______, influencers offer explanations, evidence and logical arguments to convince others to go along with their requests.

Question 64

Information may be the most important resource for empowerment.

Question 65

Emotional labor is directed at other members of the organization.

Question 66

Having high expectations of the self is called the ______ Effect.

Question 67

______ describes how people try to control the images others have of them through their behaviors.

Question 68

______ are mental pictures or interpretations that shape our understanding of reality.

Question 69

Personal appeal and apprising would be approaches to ______ which is an organizational influence strategy.

Question 70

Deception is defined as knowingly trying to mislead others.

Question 71

Empowerment efforts typically don't face obstacles or challenges.

Question 72

Researchers have found that people who feel empowered perform better.

Question 73

Coercive, reward, and legitimate power are all based on organizational ______.

Question 74

When influence is reciprocal between leaders and followers there tends to be better outcomes.

Question 75

The two most common causes of organizational lying are ______ and ______.

Question 76

The practice of lying with "little white lies" is not harmful because the long term benefits outweigh the costs.

Question 77

______ power rests on the admiration one individual has for another.

Question 78

______ is impression management done for pay.

Question 79

In ______ acting, emotional laborers embrace their roles.

Question 80

We must influence others in our groups and organizations in order to fulfill our roles within those groups and organizations.