Deck 11: Promoting Organizational Citizenship

Question 1

Which is the foundational (first) level of business responsibilities according to the CSR Pyramid?

A) legal
B) economic
C) philanthropic
D) ethical

Answer 1

B

Question 2

It is an increasing trend that organizations should be evaluated on the ______, that is also known as profit, people, and the planet.

A) the triple bottom line
B) the three P's of business
C) annual corporate social responsibility reports
D) all of these

Answer 2

A

Question 3

If an organization is awakened to the need for corporate citizenship, it is typically in which phase of corporate citizenship?

A) elementary
B) engaged
C) innovative
D) integrated

Answer 3

B

Question 4

According to agency theory ______.

A) a corporation's primary responsibility is to its shareholders
B) corporations need to pay attention to all groups impacted by their operation
C) outside groups need to be treated fairly
D) outside groups are worthy of respect

Question 5

In this stage of issue maturity, only activist communities are aware of the problem.

A) emerging
B) latent
C) institutionalized
D) consolidating

Question 6

All of the following are components of organizational citizenship EXCEPT ______.

A) stakeholder focus
B) overcoming the competition
C) sustainability
D) corporate social responsibility

Question 7

Which of the following is a primary stakeholder for a bank?

A) national banking association
B) neighboring businesses
C) local television station
D) bank customers

Question 8

The local grocery store set a new goal to reduce 25% of its waste. By doing so, the owners implemented recycling stations, eliminated plastic bags for customer use, promoted more local and fresh products, and reduced their packaging of products. The store demonstrated ______.

A) stakeholder focus
B) overcoming the competition
C) sustainability
D) corporate social responsibility

Question 9

The firm was not interested in corporate citizenship and was only focused on complying with the law. This is an example of which phase of corporate citizenship ______.

A) elementary
B) engaged
C) innovative
D) integrated

Question 10

A business that sponsors of teams of volunteers is fulfilling which level of business responsibilities?

A) economic
B) philanthropic
C) legal
D) ethical

Question 11

Covenantal relationships are based on all of the following EXCEPT ______.

A) commitment to the other party
B) commitment to the relationship
C) exchanges between parties
D) shared values

Question 12

In ______ theory, the manager's primary ethical obligation is to shareholders.

A) stakeholder
B) agency
C) wealth
D) reciprocity

Question 13

"Development that meets the needs of the present without compromising the ability of future generations to meet their own needs" is the definition of ______.

A) stakeholder theory
B) sustainability
C) stewardship
D) shareholder theory

Question 14

Giving back to the community takes place at which level of the CSR Pyramid?

A) legal
B) ethical
C) philanthropic
D) economic

Question 15

Government and the media become aware of an issue in which stage of issue maturity?

A) latent
B) emerging
C) consolidating
D) institutionalized

Question 16

Which is a TRUE statement about corporate sustainability efforts?

A) preserve the natural environment
B) demand constant improvement to achieve
C) can boost profits
D) all of these

Question 17

Kelsey always knew her company was corporately socially responsible, but she never fully appreciated the full extent that executives integrated this value within the organization. Often short term gains were forgone if it meant a better product for the customer. This is an example of which phase of corporate citizenship?

A) engaged
B) innovative
C) transformative
D) integrated

Question 18

What does it mean to act on behalf of others while seeking to serve the needs of others and the organization over selfish concerns?

A) organizational citizenship
B) relationship
C) stewardship
D) affiliation

Question 19

Many laws have been passed regulating smoking. This indicates that the use of tobacco has reached which level of maturity?

A) institutionalized
B) emerging
C) consolidating
D) latent

Question 20

In addition to measuring financial performance, the triple bottom line measures ______ and ______ responsibilities.

A) civic; future
B) social; spiritual
C) social; environmental
D) environmental; sustainability

Question 21

What term best defines the following type of stakeholder: "Continuing source of business; professional relationship in contracting for, purchasing, and receiving goods or services."

A) shareholders
B) employees
C) creditors
D) suppliers

Question 22

What term best defines the following type of stakeholder? "Share in fringe benefits, hold the freedom to join unions if applicable, and should have adequate work conditions."

A) shareholders
B) employees
C) creditors
D) suppliers

Question 23

What term best defines the following type of stakeholder? "They hold participation in the distribution of profits, additional stock offerings, assets of liquidation, and may also elect the board of directors."

A) shareholders
B) employees
C) creditors
D) suppliers

Question 24

What is it called when an organization needs to identify and respond to changing social and ethical conditions?

A) issues management
B) corporate social responsibility
C) impression management
D) responsiblity

Question 25

This term best defines what society expects from business, governments, and nonprofits?

A) organizational citizenship
B) relationship
C) stewardship
D) affiliation

Question 26

CSR stands for ______.

A) creed of sustaining relationships
B) corporate social responsibility
C) corporate sustainable responsibility
D) common state of responsibility

Question 27

When an organization takes time and resources to survey the environment to identify potential issues that might impact the organization, this is called ______.

A) framing
B) scanning
C) surveying
D) research

Question 28

What term best defines the following type of stakeholder? "Continual source of business; professional relationship in contracting for, purchasing, and receiving goods or services."

A) shareholders
B) employees
C) creditors
D) suppliers

Question 29

The Alchemy Chemical Company issues management team is certain that the population will continue to age but doesn't think that this trend will impact the firm's sales. For Alchemy population aging has ______.

A) high magnitude and low probability
B) high magnitude and high probability
C) low magnitude and high probability
D) low magnitude and low probability

Question 30

According to this theory, a manager's responsibility is to promote the interests of stockholders' ______.

A) agency theory
B) managerial theory
C) CSR theory
D) stakeholder theory

Question 31

Which of the following is a stakeholder for a local business retail store?

A) product suppliers
B) neighboring businesses
C) the local newspaper
D) the City Council

Question 32

What is characteristic of organizational stewards?

A) intrinsically motivated
B) extrinsically motivated
C) seek tangible rewards
D) transactional relationships

Question 33

If a company has awakened to the need for social responsibility and has taken mild steps to adopt new policies, they could be categorized at which state of development?

A) stage 1: elementary
B) stage 2: engaged
C) stage 3: innovative
D) stage 4: integrated

Question 34

Which of the following is not a part of Carroll's CSR pyramid?

A) economic responsibilities
B) legal responsibilities
C) transitional responsibilities
D) philanthropic responsibilities

Question 35

What term best defines the following type of stakeholder: "Will expect legal proportions of interest payments due and expect return of principal from the investment."

A) shareholders
B) employees
C) creditors
D) suppliers

Question 36

Which is a TRUE statement about corporate advocacy?

A) does not influence public policy
B) is a tool of the political left but not of the political right
C) employees and society increasingly expect companies to take social stances
D) is the traditional approach of corporations

Question 37

Which of the elements is NOT a component of practicing organizational citizenship?

A) sustainability
B) corporate advocacy
C) stakeholder focus
D) corporate Sustainable Responsibility

Question 38

When an organization chooses to make policy changes to promote better waste management and recycle efforts, this is an example of ______.

A) better business negotiations
B) environmental restoration
C) conservation
D) sustainability

Question 39

When are consumer boycotts most effective?

A) target an entire industry
B) focus on a single company over a single issue
C) when led by celebrities
D) none of these

Question 40

The local superstore just decided to promote a local ballot initiative for expanding the urban growth boundary for the community. This is an example of ______.

A) corporate boycott
B) corporate advocacy
C) impression management
D) framing

Question 41

It may be harder to identify this stage of citizenship, but companies are traditionally looking for creative ways to improve or measure their social performance at this level. Creating coherence at this level is the primary challenge.

A) stage 2: engaged
B) stage 3: innovative
C) stage 4: integrated
D) stage 5: transformative

Question 42

All stakeholders have intrinsic value according to Kant's Categorical Imperative.

Question 43

At the foundation level of CSR, an organization must be profitable otherwise they could go bankrupt and may not be able to carry on.

Question 44

This form of relationship within organizations is based on the commitment of parties to each other and the loyalty of shared values.

A) catastrophic relationship
B) citizen relationship
C) transactional relationship
D) covenantal relationship

Question 45

Social auditing is becoming a common business practice.

Question 46

Which statement is FALSE about consumer boycotts?

A) They are always effective.
B) Consumer boycotts usually spark a larger boycott from the other side.
C) Successful boycotts focus on a single company over a single issue.
D) Advertiser boycotts seem to bring about more change than consumer boycotts.

Question 47

Organizational Stewards develop transactional relationships with their organizations.

Question 48

Sue felt her company needed a different form of evaluation in order to measure their social impact. If she wanted to conduct an audit of the three social and environmental responsibilities of: profit, people, and planet. This evaluation may be referred to as ______.

A) triple bottom line
B) triangular audit
C) the three P's
D) materiality

Question 49

Corporate advocacy is purely for monetary gains.

Question 50

When a company has visionary leaders who are out to make the world a better place and who are willing to lose money in the short term to seize gains later, they could be categorized as which level?

A) stage 2: engaged
B) stage 3: innovative
C) stage 4: integrated
D) stage 5: transformative

Question 51

Sustainability efforts increase the level of employee engagement.

Question 52

Covenantal relationships are based on exchanges between parties.

Question 53

At this level of development, companies are only interested in complying with laws and industry standards.

A) stage 1: elementary
B) stage 2: engaged
C) stage 3: innovative
D) stage 4: integrated

Question 54

Socially responsible corporations can count on generating higher profits.

Question 55

When corporate citizenship is initiated and led from the middle or lower levels of the organization, it can be referred to as ______.

A) catalytic approach
B) corporate advocacy
C) transitional responsibilities
D) agency theory

Question 56

If a company has fully integrated corporate citizenship into their company ethos, and continually strives to improve upon their impact which stage would best describe their efforts?

A) stage 2: engaged
B) stage 3: innovative
C) stage 4: integrated
D) stage 5: transformative

Question 57

There is no guarantee the higher CSR will lead to higher company profits.

Question 58

When a company incorporates CSR as part of the business plan and the leaders set citizenship goals, the company is believed to be at which level of development?

A) stage 2: engaged
B) stage 3: innovative
C) stage 4: integrated
D) stage 5: transformative

Question 59

The media become aware of a social issue during its consolidating stage.

Question 60

When an organization focuses solely on the exchanges between parties like the money for products or the labor for money, this is identified as which form of relationship?

A) catastrophic relationship
B) citizen relationship
C) transactional relationship
D) covenantal relationship

Question 61

Identify TWO stakeholders of your organization and explain your organization's responsibilities to each of these groups.

Question 62

Organizations should focus on issues with high ______ and ______.

Question 63

In ______, companies take moral stances on social-political issues not directly related to their business interests.

Question 64

Name and explain the stages of corporate citizenship.

Question 65

______ relationships are based on the commitment of parties to each other and loyalty to shared values.

Question 66

Define what a stakeholder is.

Question 67

Identifying and responding to changing social and ethical conditions is called ______.

Question 68

According to ______ theory, the manager's primary ethical obligation is to stockholders in the company.

Question 69

Select a stakeholder group of your organization and identify the CSR actions that should be directed at that group.

Question 70

The triple bottom line measures profit, people, and ______.

Question 71

Companies at the ______ stage of organizational citizenship development are only interested in complying with laws and industry standards.

Question 72

Evaluate issues according to their magnitude and ______.

Question 73

______ are standardized procedures for evaluating an organization's social and environmental impact.