Deck 6: Motivation: Practices and Applications

Question 1

Peter is the manager at Fit Fries. He rewards employees with bonuses when they reach their sales goals. Peter is using which types of motivation?

A) inherent
B) intrinsic
C) extrinsic
D) self-determination

Answer 1

C

Question 2

Which element of intrinsic motivation is the satisfaction we gain by stretching and exercising our capabilities?

A) need for self-determination
B) need for achievement
C) need for accomplishment
D) need for competence

Answer 2

D

Question 3

What are the two main mechanisms of intrinsic motivation?

A) need for accomplishment and need for self-ordain
B) need for competence and need for resolve
C) need for competence and need for self-determination
D) need for self-achievement and need for accomplishment

Answer 3

C

Question 4

Giselle is happy with her job at the firm. She works hard during the week and accomplishes her tasks on time. She spends her time on the weekend volunteering with her philanthropy group. The philanthropy group does not have anything to do with the firm. She just enjoys working on projects for less fortunate people. Giselle is ______.

A) extrinsically motivated
B) extraneously motivated
C) inherently motivated
D) intrinsically motivated

Question 5

Which term below is defined as external awards to employees?

A) intrinsic rewards
B) inherent rewards
C) extraneous rewards
D) extrinsic rewards

Question 6

______ can be demotivating, since employees know they will get paid regardless of how they perform, which also encourages poor performers to stay in an organization much longer.

A) Skill-based pay
B) Job content-based pay
C) Performance-based pay
D) Seniority-based pay

Question 7

What item below is not an example of extrinsic rewards?

A) self-praise
B) salary
C) paid vacations
D) bonuses

Question 8

Demetri enjoys going to work. His work is challenging, and he feels he is using his capabilities and building his skills. Demetri's feelings can be categorized as the need for ______.

A) competence
B) power
C) self-determination
D) affiliation

Question 9

Which element below is defined as the motivation we derive from stretching and exercising our capabilities?

A) need for capability
B) need for self-determination
C) need for competence
D) need for adequacy

Question 10

Which element of intrinsic motivation is explained as the feeling of satisfaction and control we get from making efforts that do not rely on any external influences?

A) need for self-determination
B) need for accomplishment
C) need for competence
D) need for self-achievement

Question 11

The extrinsic reward that is based on an evaluation of a job's worth to the organization and its relationship to other jobs within the organization is called ______.

A) skill-based pay
B) job content-based pay
C) performance-based pay
D) seniority-based pay

Question 12

Which element below is defined as the feeling of motivation and control we get from making efforts that do not rely on any external influences?

A) need for purposefulness
B) need for self-determination
C) need for resolve
D) need for capability

Question 13

Alistair thinks that he is a very successful web developer. He feels good about his contribution to his industry, but recognizes the pay is lousy. Alistair is ______ motivated

A) intrinsically
B) extraneously
C) extrinsically
D) inherently

Question 14

Which type of extrinsic reward can create a psychological distance across teams and hierarchies due to employees competing against each other and possibly exaggerating their duties to their managers and hoarding resources?

A) skill-based pay
B) job content-based pay
C) performance-based pay
D) seniority-based pay

Question 15

What is it called when we perform tasks for our own innate satisfaction?

A) determined
B) intrinsic motivation
C) competence
D) meaningfulness

Question 16

What term below is not an example of intrinsic motivation?

A) social reinforcement
B) feeling of accomplishment
C) sense of purpose
D) self-praise

Question 17

Alice enjoys going to work. She is satisfied with her own capabilities to do her job effectively and efficiently. Her position gives her the feeling of control and satisfaction of knowing that she can do what it takes to get the job done. What type of motivation is influencing Alice?

A) intrinsic motivation
B) inherent motivation
C) extraneous motivation
D) extrinsic motivation

Question 18

Guaranteed wages and salary increases based on the amount of time the employee has spent with the organization are called ______.

A) skill-based pay
B) job content-based pay
C) performance-based pay
D) seniority-based pay

Question 19

______ rewards employees for the acquisition of new skills that lead to enhanced work performance.

A) Skill-based pay
B) Job content-based pay
C) Performance-based pay
D) Seniority-based pay

Question 20

Which term below involves showing the employee he or she is valued through financial rewards?

A) intrinsic motivation
B) inherent rewards
C) extraneous motivation
D) extrinsic rewards

Question 21

Mitchell, a small business owner, wants to motivate his employees while also cutting down the high cost of office supplies. He believes that most correspondence, reports, and sales receipts can be e-mailed. Therefore, he has decided to share the benefits of cost savings with his staff as long as they play their part in helping to cut office supply use. Which type of performance-based pay is this scenario an example?

A) profit sharing plan
B) piece rate
C) employee stock ownership plan
D) gainsharing plan

Question 22

An individual-level performance-based pay where people are rewarded for the quantity of goods they produce regardless of how long it has taken them is called ______.

A) merit pay
B) piece rate
C) bonus
D) benefit

Question 23

______ is a method of setting forth the duties and responsibilities of a job with the intention of improving productivity and performance.

A) Job purpose
B) Job design
C) Job enlargement
D) Job rotation

Question 24

What is an individual-level performance-based pay that rewards performance by increasing the employee's salary on a long-term basis called?

A) merit pay
B) piece rate
C) bonus
D) benefit

Question 25

Quentin wants to reward his employees while also raising equity in his small business. By doing this, he will be able to keep control of the business until the time comes to hand over the reins to his eligible employees. Quentin has decided to start ______.

A) merit pay system
B) profit sharing
C) gainsharing
D) an employee stock ownership plan

Question 26

Which theory is defined as the analysis of workflow through systematic observation of the tasks to be performed?

A) scientific management
B) need for self-determination
C) job design management
D) systematic management

Question 27

What are the two levels of performance-based pay?

A) inter-level and intra-level
B) individual-level and organization-level
C) strategic-level and motivational-level
D) micro-level and macro-level

Question 28

Which term below is one of the types of individual-level performance-based pay?

A) merit pay
B) employee stock ownership plan
C) profit sharing
D) gain sharing

Question 29

Marty and Biff both work for the same company producing the same teacups. Because they get paid a certain amount for each teacup they produce, and because Biff produces more teacups than Marty, Biff makes more money than Marty. This scenario is an example of a ______.

A) piece rate plan
B) profit sharing plan
C) merit pay plan
D) gainsharing plan

Question 30

Which of the following statements is true regarding differences between generations when it comes to motivation?

A) Extrinsic values like money were highest among Generation X.
B) Millennials value money more than other generations.
C) Generation X placed the most value on leisure time.
D) Baby boomers had the strongest sense of intrinsic work values.

Question 31

Which extrinsic reward can be a useful way to motivate employees while providing them with an opportunity to showcase their new skills and competencies?

A) skill-based pay
B) job content-based pay
C) performance-based pay
D) seniority-based pay

Question 32

Which term below is one of the types of team and organization performance-based pay plans?

A) profit sharing
B) bonuses
C) merit pay
D) piece rate

Question 33

Also known as "Taylorism," ______ focuses on how to make people more efficient at their jobs through training, monitoring, and detailed planning.

A) job characteristics model
B) systematic management
C) scientific management
D) quantitative analysis model

Question 34

______ is a financial incentive awarded to employees for meeting certain goals or objectives.

A) Skill-based pay
B) Job content-based pay
C) Performance-based pay
D) Seniority-based pay

Question 35

A pay plan that rewards employees for good performance in addition to their base salary is considered which type of individual-level performance-based pay?

A) merit
B) piece rate
C) bonus
D) benefit

Question 36

Which concept below is a process of periodically moving employees from one job to another?

A) job purpose
B) job enrichment
C) job enlargement
D) job rotation

Question 37

Lorraine works for a company that does not pay very well. She relies heavily on extra paychecks that her company gives out a couple of times a year. Lorraine relies on what type of pay?

A) merit
B) profit sharing
C) bonus pay
D) gainsharing

Question 38

Margo has just opened a new clothing store. She can't afford to pay much over minimum wage at this point, but she plans to distribute a portion of her earnings to employees once she has paid off her start-up costs. Margo plans on using which kind of extrinsic reward?

A) merit pay
B) profit sharing
C) bonus pay
D) gainsharing

Question 39

One negative aspect of ______ is that employees may max out their skill levels, which means they cannot receive any additional pay increases unless they change jobs.

A) skill-based pay
B) job content-based pay
C) performance-based pay
D) seniority-based pay

Question 40

Which concept is defined as a method of job design that increases the range of tasks and duties associated with a job in order to make it more challenging and varied?

A) job enlargement
B) job rotation
C) job design
D) job enrichment

Question 41

Which of the factors associated with psychological empowerment is the understanding of skills, knowledge, and strengths that enable a person to make choices and initiate work tasks?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 42

After law school, Meredith decided to work for a small law firm where she would have the opportunity to practice in a variety of different areas. Meredith's decision is most relevant to which component of the job characteristics model?

A) task significance
B) autonomy
C) skill variety
D) feedback

Question 43

Which element below is part of the job characteristics model?

A) job simplification
B) task significance
C) authority
D) merit pay

Question 44

The extent to which employees feel a sense of personal fulfillment and intent when carrying out tasks, along with a belief that their work contributes to some larger purpose is called ______.

A) scientific management
B) purpose
C) psychological empowerment
D) psychological authorization

Question 45

Change It Pharmaceuticals is lacking in employee motivation. Devon, the CEO believes that his staff just needs a little push by giving them an understanding of the importance of each of their positions to the company while allowing them to also see each of their own direct impact. Each position, from product development to sales, plays a crucial role in Change It Pharmaceuticals. Devon feels that giving timely information regarding their job performance and letting them know the importance of their roles to the company will improve work performance. Devon has focused on which two characteristics of the job characteristic model?

A) skill variety and ask identity
B) feedback and autonomy
C) task identity and feedback
D) feedback and task significance

Question 46

Hans plans to make his employees' positions more complex by increasing their responsibilities, which in turn will increase their authority to accomplish their own tasks. He hopes that if he takes the time to enrich their positions, then they will be more satisfied with their jobs. Hans plans to use which job design tactic to increase motivation?

A) job purpose
B) job enrichment
C) job enlargement
D) job rotation

Question 47

Scientific management was primarily developed by ______.

A) Douglas McGregor
B) Frederick Taylor
C) Warren Buffett
D) Hackman and Oldham

Question 48

Jenny is noticing that her staff at the clothing consignment shop seem to be a little demotivated. Initially she thinks that she needs to pay her employees more money, but then realizes that she just does not have the funds to do so. With a little prying, she determines that her employees are just bored with their positions. She decides to change up the schedule. Whoever worked the front counter one day will switch to consignment the next day. Also, the people out on the floor will switch with the dressing room attendants. Jenny has implemented which job design motivational tactic?

A) job purpose
B) job design
C) job enlargement
D) job rotation

Question 49

Which of the following statements is true regarding recent research on competence and psychological empowerment?

A) Competent people may feel resentful for bearing the burden of more work.
B) Competent people cost organizations more than they are worth.
C) Competent people get less accomplished than other people.
D) Competent people tend to be assigned less tasks than other people.

Question 50

The higher the score for each of the characteristics of the job characteristics model, ______.

A) the more positive are employees' psychological states and outcomes
B) the more feedback is needed to accomplish a task
C) the more job characteristics are needed to accomplish the tasks
D) the more negative are the employees' psychological states and outcomes

Question 51

Kamal works in a restaurant as a runner. Most nights he is busy, but on slow evenings, he finds himself bored and disengaged. As a result his manager suggests he add extra tasks to his role, like collecting glasses from tables or serving as sous chef for the night. This relates to which dimension of the job characteristics model?

A) feedback
B) task significance
C) task identity
D) skill variety

Question 52

Which psychological empowerment belief is defined as the feeling of making a difference?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 53

Jessica works at a Golf Shop where she feels she can help people improve their game while also earning a profit. A new manager explained that she wants Jessica to focus less on giving golf tips and more on increasing sales of the most expensive items. As a result, Jessica is likely feeling which factors associated with psychological empowerment?

A) decreased competence
B) decreased impact
C) increased meaningfulness
D) increased self-determination

Question 54

Taylor is excited and a little tentative about the new plan for improvement that her boss just explained. She thinks that she can really make a difference in her company, but worries that she might not be able to meet the sales goal that has been set. Taylor is feeling which factors associated with psychological empowerment?

A) high impact and low competence
B) high self-determination and low meaningfulness
C) both high self-determination and competence
D) low impact and high competence

Question 55

Isaac is a single dad. He joined a new company because they would allow him to work around his son's school schedule. This is important to him because he can also schedule his job around his son's sports games. Which dimension of the job characteristics model would this scenario of Isaac's new company exemplify?

A) task significance
B) autonomy
C) task identity
D) feedback

Question 56

The beliefs associated with psychological empowerment are ______.

A) meaningfulness, self-determination, impact, and influence
B) self-determination, competence, impact, and influence
C) competence, self-determination, impact, and meaningfulness
D) competence, meaningfulness, impact, and influence

Question 57

Michael just graduated from college with a business degree. He is ready to conquer the world. His confidence in his ability is high and he feels that he has acquired many tools to work through business-related problems during his time in school. Michael is feeling which factors associated with psychological empowerment?

A) high meaningfulness and impact
B) high competence and low impact
C) high competence and self-determination
D) low meaningfulness and high self-determination

Question 58

Which of the factors associated with psychological empowerment is a person's belief in his or her ability to perform work tasks successfully?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 59

Which psychological empowerment belief is defined as the value of work tasks in line with a person's own self-concepts and ideals?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 60

Which element below is explained as increasing the scope of a job to make it more complex, stimulating, and satisfying for employees?

A) job purpose
B) job enrichment
C) job enlargement
D) job rotation

Question 61

Which nontraditional work schedule means working from home or from a remote location on a computer or other advanced system linked to the main office?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 62

Which term below is defined as independent workers who supply organizations with part-time talent for projects that need to be completed within a certain amount of time?

A) part-time workers
B) job sharers
C) free agents
D) telecommuters

Question 63

Which nontraditional work schedule divides one full-time job among two or more people who work predetermined hours?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 64

An employee might work four 10-hr days each week and then enjoy a 3-day weekend, or work 80 hr in 9 days with an extra day off every other week. This is an example of ______.

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 65

Which nontraditional work schedule gives employees the benefit of an extra day off by allowing them to work their usual number of hours in fewer days per pay period?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 66

Emily is passionate about environmental causes, and loves that her role at Disney allows her to find ways to reduce waste. Over time she has started to apply the same practices at home that she is using at work. Emily is experiencing psychological empowerment associated with ______.

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 67

A ______ is a type of free agent who can work for multiple employers, giving a limited amount of time to each.

A) freeloader
B) freelancer
C) job sharer
D) telecommuter

Question 68

An example of which nontraditional work schedule allows an employee to choose to work a 7:00 a.m. to 3:00 p.m. shift rather than the more traditional 9:00 a.m. to 5:00 p.m. workday?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 69

Which term below means flexible working hours whereby an employee can customize his or her own work hours within limits established by management?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 70

If someone feels empowered enough to see that his or her actions can make a real difference in an organization, they are feeling which psychological empowerment belief?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 71

Austin writes programs for a living. He is happy with his company specifically because they allow him to work from anywhere where there is Internet access, including at home, in a coffee shop, or on vacation. This scenario is an example of ______.

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 72

Kayla is able to go into work at different times of the day and leave when she wants. Her employer is okay with this as long as she completes a number of required hours each week. Kayla is working what type of nontraditional work schedule?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 73

Which type of nontraditional worker can hand over their work to the next person when their part of the shift ends and the next begins?

A) flextimers
B) full-timers
C) job sharers
D) telecommuters

Question 74

According to a survey by FlexJobs of almost 3,000 people, 82% of millennials rated ______ as one of the most important factors in a job.

A) benefits
B) salary
C) flexible work options
D) part-time work

Question 75

Alexis has a talent that allows her to work at a few different companies at once. She is hired by each organization to perform a project or task. Once in a while, her projects are similar in nature and she is able to get paid almost double for the same work. Alexis is working as a ______.

A) free agent
B) flextime worker
C) part-time worker
D) telecommuter

Question 76

______ is the extent to which employees feel a sense of personal fulfillment associated with competence, self-determination, impact, and meaningfulness.

A) scientific management
B) purpose
C) psychological empowerment
D) psychological authorization

Question 77

Which nontraditional work schedule gives workers greater flexibility in terms of working hours and location?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 78

Neither Ashley nor Daniel wanted a full-time position, yet both hoped to maintain significant roles in their organization. They decided to split what had once been a full-time position. Ashley works the morning shift while Daniel works the afternoon shift, and they hand off tasks to each other. Ashley and Daniel are working which type of nontraditional work schedule?

A) flextime
B) compressed workweek
C) job sharing
D) telecommuting

Question 79

Which of the factors of psychological empowerment is associated with having a higher level of autonomy and control over decision-making?

A) meaningfulness
B) self-determination
C) competence
D) impact

Question 80

Independent workers who supply organizations with short-term talent for projects that need to be completed within a certain amount of time are called ______.

A) part-time workers
B) job sharers
C) free agents
D) telecommuters