Deck 11: Project Risk Planning

Question 1

What is the name of the process that identifies which quality standards are relevant to the project and how to comply with them?

Answer 1

Plan Quality Management: It is a part of the project management plan which states how quality policies of organizations should be implemented.
Components of plan quality management are given below:
1. Quality policy : The Company writes a policy describing the principles of achieving quality. This policy also states the benefits the company is willing to achieve through this quality level.
2. Quality management plan content : In this plan describe which quality standard will use in the project and how the project will implement by the project team.
3. Quality assurance : It is the process to judge the quality of the product whether the manufactured product is up to the mark as per requirement. It is the process of quality management that provides the confidence that quality is maintained.
4. Quality control : It is a process in which all the factors involved in the production process are received and theses quality is checked upon. Quality control ensures that all the quality requirements are fulfilled. It includes work performance reporting systems, activities, inputs and deliverables.

Question 2

Describe the four parts of W. Deming's Profound Knowledge System.

Answer 2

W. Edwards Deming developed knowledge system. W stated how companies operate as system that managers need insight in order to exactly predict the future and that leaders need to understand individual motivations.
Four parts of W. Deming profound knowledge system are given below:
1. System: System is defined as a network of interdependent components that work together to fulfill the objectives. The aim of the system must be given by management.
2. Variation: Managers must understand the common and special causes of variation and then work to reduce both.
3. Knowledge: Knowledge helps people to understand that management in any form requires prediction. Managers in the organization need to learn from the past and understand the reason to predict future.
4. Psychology: Psychology helps to understand individuals, interaction between a manager and his employees, interaction between individual and circumstances and any other system of management.

Question 3

Create a SIPOC for an everyday activity (i.e., paying bills, parallel parking, or making cookies).

Answer 3

A SIPOC diagram is an important tool which is used for gathering a snapshot of the process information.
It stands for:
S- Suppliers
I- Inputs
P- Process
O- Outputs
C- Customers
Provided below is the SIPOC diagram of a husband preparing a cup of tea for his wife:

Question 4

An important input to the Plan Quality Management process is requirements documentation. This is because:

A) the organization will have a uniform set of specific quality requirements that must be adhered to by every project.
B) requirements include the schedule and cost information that must be balanced against quality needs for the project.
C) requirements documentation captures the stakeholder expectations that should be met by the project.
D) the sponsor's directives for the project's level of quality are expressed in the requirements.

Question 5

Who was the influential thought leader in the area of quality who created the Profound Knowledge System?

Question 6

Identify similarities and differences among TQM, ISO, and Six Sigma. What strengths and weaknesses are inherent in each of these approaches?

Question 7

Identify key quality project plan steps that you feel should be included within a typical overall project plan. Be sure to include quality items throughout the project plan life cycle.

Question 8

All of the following are continuous improvement frameworks that are compatible with ISO quality standards except :
a. Inspection over Prevention
b. Lean Six Sigma
c. Six Sigma (DMAIC)
d. Total Quality Management (TQM)

Question 9

Who is best known for creating the Quality Trilogy?

Question 10

Discuss the areas of ISO. Which do you feel is most important and why?

Question 11

Create a SIPOC model for a project where your university is modernizing its student center to include space for on-campus, student-run businesses. Be sure to include all relevant stakeholder groups. Describe how you would use this information to design quality into your project.

Question 12

What cycle is the basis for quality improvement?

A) DMAIC
B) PDCA
C) DOE
D) TQM

Question 13

What does the acronym TQM stand for?

Question 14

Describe the process of achieving stakeholder satisfaction. Why is it important to consider stakeholder satisfaction?

Question 15

Improve a work process using either the DMAIC or the PDCA model to guide your actions. What project quality tools did you use, and why did you select each?

Question 16

All of these are components of a work flow diagram called the SIPOC model except :

A) customer
B) process
C) input
D) solution

Question 17

What does standard deviation indicate?

Question 18

Give examples of how a single company might use continuous process improvement and/or breakthrough process improvement.

Question 19

Identify the quality policy for a local company. Speculate how the policy focuses the efforts on a project in that company. Find a project manager at that company and ask his or her opinion of the quality policy's impact.

Question 20

The PMBOK ® Guide defines quality as:

A) exceeding customer expectations by delivering more than they requested.
B) achieving the highest possible level of quality using objective measures.
C) the degree to which a set of inherent characteristics fulfills requirements.
D) a category used to distinguish items that have the same functional use.

Question 21

Define the term project quality.

Question 22

Give some examples of common and special cause variation within business practices. Which of these causes of variation can be addressed through continuous improvement?

Question 23

During quality management planning, the project manager and team determine what will be measured during the Control Quality process. Project or product attributes such as on-time performance, defect frequency, and costs vs. budget are known as ______

A) quality metrics.
B) quality thresholds.
C) quality tolerances.
D) quality boundaries.

Question 24

Give some examples of external stakeholders.

Question 25

Discuss the four areas of fact-based decision making.

Question 26

Preventive action is defined as ______

A) changes to formally controlled project documents.
B) an intentional activity that realigns the performance of the project work with the project management plan.
C) an intentional activity that ensures the future performance of the project work is aligned with the project management plan.
D) an intentional activity to modify a nonconforming product or product subcomponent.

Question 27

What are the four core project quality concepts?

Question 28

Describe the three outputs of quality control.

Question 29

The process of "auditing the quality requirements and results from quality control measurements to ensure that appropriate quality standards and operational definitions are used" is called:

A) Plan Quality Management
B) Develop Project Management Plan
C) Perform Quality Assurance
D) Control Quality

Question 30

What are three main reasons it is better to design quality into a process than to find problems upon inspection?

Question 31

List the project quality tools you expect to use on your project. Tell where you plan to use each tool and why it is important.

Question 32

Once the project management plan is complete
And accepted by the stakeholders, the approved plan is ______

A) reviewed
B) baselined
C) followed
D) documented

Question 33

Identify and describe the steps of the PDAC model.

Question 34

In your own experience, have you seen companies integrate quality within their project planning processes? If so, how and when have they done so? If not, do you think it would have been more beneficial to address quality in one area of the overall project plan or continuously throughout the plan?

Question 35

Learning from the past and understanding cause-and-effect relationships to predict future behavior pertain to which part of Deming's Profound Knowledge System?

A) Systems
B) Variation
C) Knowledge
D) Psychology

Question 36

What is the difference between common and special causes of variation?

Question 37

Define quality assurance and the primary methods that can be used to achieve it.

Question 38

Define quality control and the primary methods that can be used to achieve it.

Question 39

What activities are typically included in a project kickoff meeting?

Question 40

What marks the transition between the planning and executing project phases?