Question 1

Contingency approaches advocate that there is 'one best way' of doing things.

Accepted Answer

Contingency approaches suggest that the best way of managing an organization depends on the context or situation, implying there is no single best way that applies universally.

Question 2

Which of the following are features of a critical perspective of bureaucracy?&#10;A)Neglect of people&#10;B)Neglect of ethical purposes&#10;C)Dated&#10;D)Inefficient

Accepted Answer

Critical perspectives on bureaucracy often highlight its neglect of individual needs and ethical considerations, arguing that bureaucratic systems can be impersonal and may not always serve the best interests of society or individuals.

Question 3

Substantive rationality is concerned with ends.

Accepted Answer

Substantive rationality focuses on the values and outcomes of actions, evaluating the ends or goals themselves, rather than just the means used to achieve them.

Question 4

In a bureaucracy there is a formal system of rules about procedures and practices which must be adhered to.

Accepted Answer

In a bureaucracy, there is indeed a formal system of rules, procedures, and practices that are established to ensure consistency, efficiency, and predictability in the organization's operations.

Question 5

In a post-bureaucracy rules are replaced with consensus and dialogue.

Accepted Answer

In a post-bureaucratic organization, traditional hierarchical structures and formal rules are often replaced with more flexible, consensus-driven approaches that emphasize dialogue, collaboration, and shared decision-making among members.

Question 6

Bureaucracy can never be fair and efficient.

Accepted Answer

Bureaucracy, when well-structured and properly managed, can achieve fairness and efficiency by establishing clear rules and procedures that ensure consistent and impartial decision-making, as well as by streamlining processes to enhance productivity and service delivery.

Question 7

Which of the following were identified by Blau (1970) in his study of bureaucracy?&#10;A)Numbers of employees increase bureaucratization at a declining rate&#10;B)Bureaucracy leads to morale and motivation problems&#10;C)As employee numbers increased so did labour turnover&#10;D)As employee numbers increased so did bureaucratization

Accepted Answer

Blau (1970) found that as the number of employees increased, bureaucratization also increased, but at a declining rate.

Question 8

'McDonaldization' exemplifies the logic of standardization.

Accepted Answer

McDonaldization refers to the process by which the principles of the fast-food restaurant are coming to dominate more and more sectors of American society as well as the rest of the world. This concept, coined by sociologist George Ritzer, highlights the logic of standardization, efficiency, predictability, and control through non-human technologies.

Question 9

Which of these is a characteristic of Post-bureaucracy?&#10;A)Consensus&#10;B)Dialogue&#10;C)Impersonality&#10;D)Hierarchy of authority

Accepted Answer

Post-bureaucracy emphasizes flexibility, consensus, and dialogue among employees rather than strict rules, impersonality, and a rigid hierarchy of authority typical of traditional bureaucratic organizations.

Question 10

Goal displacement occurs when the means become more important than the ends.

Accepted Answer

Goal displacement refers to a situation where the methods or processes originally designed to achieve a certain goal become more important than the goal itself, often leading to a shift in focus away from the original objectives.

Question 11

Which of these following is a characteristic of a bureaucracy?&#10;A)Democratic decision making&#10;B)Rules&#10;C)Division of Labour&#10;D)Flexibility

Accepted Answer

The answer of Which of these following is a characteristic...

Question 12

Which of the following are characteristics of McDonaldization?&#10;A)Standardised architecture&#10;B)Standardised language&#10;C)Teamwork&#10;D)Customer focus

Accepted Answer

The answer of Which of the following are characteristics of...

Question 13

Which of the following is a problem of Post-bureaucracy?&#10;A)Producer-focused&#10;B)Hierarchical&#10;C)Loss of control&#10;D)Unfairness

Accepted Answer

The answer of Which of the following is a problem...

Question 14

Which of the following form is control is found in post-bureaucracies?&#10;A)Authoritarian&#10;B)Post&#10;C)Normative&#10;D)All of the above

Accepted Answer

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Question 15

Post-bureaucratic organisation stress impersonality.

Accepted Answer

The answer of Post-bureaucratic organisation stress impersonality....

Question 16

Post-bureaucracy uses the discipline of value-based or normative control to maximise the contribution of employees.

Accepted Answer

The answer of Post-bureaucracy uses the discipline of value-based or...

Question 17

Bureaucracies achieve high levels of employee motivation.

Accepted Answer

The answer of Bureaucracies achieve high levels of employee motivation....

Question 18

Which of the following are problems of bureaucratic organizations?&#10;A)Poor employee motivation&#10;B)Low profits&#10;C)Inertia&#10;D)Structural complexity

Accepted Answer

The answer of Which of the following are problems of...

Question 19

Which of the following list explains the concept of substantive rationality?&#10;A)Perfect rationality&#10;B)The power for manager to define goals and their means of achievement&#10;C)A concern with ends&#10;D)A concern with means

Accepted Answer

The answer of Which of the following list explains the...

Question 20

Which of the following is a feature of 'mock bureaucarcy'?&#10;A)Following rules blindly&#10;B)Ignoring rules&#10;C)Consensus seeking&#10;D)Conflict

Accepted Answer

The answer of Which of the following is a feature...

Deck 14: Bureaucracy and Post-Bureaucracy