Deck 6: Leadership and Managing a Business

Question 1

Lawyers, accountants, and engineers are ____ resources of Microsoft.

A) Informational
B) non-revenue-producing
C) Material
D) Human
E) financial

Answer 1

D

Question 2

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc.Riley's usual duties represent which of these areas?

A) Financial management
B) Operations management
C) Marketing management
D) Human resources management
E) Administrative management

Answer 2

D

Question 3

Dazzle Magazine
Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times.
It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work.
She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details.
Refer to Dazzle Magazine.Now that Rosalea has real-world experience, she understands more than ever that certain personal skills are needed for any manager's success.These skills include all of the following except

A) oral communication skills.
B) written communication skills.
C) technical skills.
D) corporate behaviour skills.
E) conceptual skills.

Answer 3

D

Question 4

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc.When Riley learns all that it takes to be a manager, he will be involved in

A) marketing, planning, hiring, and training.
B) controlling, organising, planning, and leading.
C) leading, motivating, hiring, and firing.
D) planning, controlling, leading, and motivating.
E) leading, motivating, training, and organising.

Question 5

Dazzle Magazine
Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times.
It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work.
She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details.
Refer to Dazzle Magazine.The graduate student's assistance represents which step of the decision-making process?

A) Evaluate solution
B) Generate many alternatives
C) Identify problem and opportunity
D) Select alternative
E) Implement solution

Question 6

Dazzle Magazine
Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times.
It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work.
She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details.
Refer to Dazzle Magazine.Based on how Rosalea performed, how would her leadership style best be described?

A) Autocratic
B) Entrepreneurial
C) Democratic
D) Authoritarian
E) Informal

Question 7

Dazzle Magazine
Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times.
It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work.
She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details.
Refer to Dazzle Magazine.Which type of leadership style most closely equates with Rosalea's style?

A) Participative
B) Formal
C) Autocratic
D) Task-oriented
E) Authoritative

Question 8

Jessica is hired to keep the books and pay the bills for a small company.She provides a(n) ____ resource for the firm.

A) financial
B) informational
C) Human
D) Capital
E) material

Question 9

____ resources are used to meet obligations to investors and creditors.

A) Tangible
B) Intangible
C) Material
D) Financial
E) Human

Question 10

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc.If Riley were to take this first step up the corporate ladder, he would be classified as a

A) top manager.
B) strategic manager.
C) tactical manager.
D) first-line manager.
E) general manager.

Question 11

Management can achieve its goals by coordinating what four types of resources?

A) Financial, material, organisational, and operational
B) Informational, human, controllable, and tangible
C) Tangible, intangible, human, and financial
D) Human, material, financial, and intangible
E) Material, informational, human, and financial

Question 12

Coordinating people and the other resources of an organisation to achieve the goals of the organisation is the process of

A) management.
B) planning.
C) organsing.
D) directing.
E) leading.

Question 13

An organisation's most important resource is its ____ resources.

A) material
B) human
C) financial
D) information
E) technical

Question 14

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc.The different resources available to all managers include all of the following except

A) material.
B) competitors.
C) financial.
D) human.
E) information.

Question 15

As an upper-level manager for Microsoft, Rodney is one of many people responsible for allocating organisational resources in order to achieve the key goals of the company.Specifically, Rodney is in charge of collecting and analysing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?

A) Material
B) Human
C) Informational
D) Financial
E) System

Question 16

Revenues, proceeds from stock sales, and loans from banks are ____ resources for Sears.

A) financial
B) material
C) informational
D) monetary
E) Human

Question 17

Centrum Springs, Inc.
Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company.His manager is retiring and hopes that Riley will take over for him.However, even though Riley is an experienced employee, there are many things that he still needs to learn.Riley has trained many new employees, but he has never held a management position.Riley needs to have a general understanding of what it takes to be a manager.
There are many problems in Riley's department.There are no plans to fall back on in case the initial plan fails.Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to.Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager.He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder.
Refer to Centrum Springs, Inc.In the department where Riley works, what types of plans are lacking?

A) Operational
B) Tactical
C) Strategic
D) Technical
E) Contingency

Question 18

Dazzle Magazine
Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times.
It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work.
She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details.
Refer to Dazzle Magazine.What type of manager was Rosalea at Dazzle Magazine?

A) Autocratic
B) Formal
C) Authoritarian
D) Entrepreneurial
E) Democratic

Question 19

When Herbert took a new position at Galbrook Manufacturing Company, the firm was near insolvency.One of Herbert's first acts was to establish specific goals for sales growth and a strategy for achieving them.He also changed the organisational structure and developed an elaborate control system for keeping the company on track.Herbert is functioning in a(n) ____ position at Galbrook Manufacturing.

A) Clerical
B) Sales
C) technical
D) managerial
E) operative

Question 20

Airplanes, crates, and trucks represent ____ resources for Federal Express.

A) revenue-producing
B) material
C) human
D) financial
E) informational

Question 21

Karen Smith is a division manager at General Motors and, as such, must ensure that some sort of balance is achieved between the sometimes conflicting goals of the various departments within her division.For example, the marketing department's goal might be to increase sales by 15 percent, whereas the accounting department might strive for certain cost efficiencies.In compensating for these disparate goals, Karen is engaging in

A) planning.
B) organising.
C) controlling.
D) conflict minimisation.
E) optimisation.

Question 22

Planning, organising, leading/motivating, and controlling make up the

A) four organisational goals every firm wants to achieve.
B) step-by-step management procedure.
C) four basic functions in the management process.
D) process of coordinating people and other resources to achieve the goals of the organisation.
E) steps taken to achieve an organisation's operational plans.

Question 23

A(n) ____ is a smaller-scale plan developed to implement a strategy.

A) Strategy
B) Goal
C) mission
D) tactical plan
E) objective

Question 24

Which of the following items is not a part of planning?

A) Strategy
B) Tactical plan
C) Objective plan
D) Contingency plan
E) Mission

Question 25

Which of the following would least likely to be considered a threat to an organisation?

A) A newly implemented law
B) Competitor's actions
C) Newly developed technology
D) Economic changes
E) Human resources of an organisation

Question 26

Specific statements detailing what the organisation intends to accomplish over a short period of time are called

A) planning statements.
B) strategies.
C) control statements.
D) objectives.
E) goals.

Question 27

An outline of the actions an organisation intends to take to accomplish its goals and objectives is called its

A) policy.
B) plan.
C) organisation function.
D) mission.
E) control function.

Question 28

Which of the following is external to a firm and exists independently of a company?

A) Strengths
B) Weaknesses
C) Goals
D) Core competencies
E) Opportunities

Question 29

The broadest set of plans developed as a guide for major policy setting and decision making is called a(n)

A) management process.
B) strategic plan.
C) contingency plan.
D) mission.
E) objective.

Question 30

____ is called the first management function because all other management functions depend on it.

A) Leading
B) Organising
C) Controlling
D) Planning
E) Motivating

Question 31

If Martin Jones, VP Finance, meets with Susan Sheridan, CEO, to discuss how much of the budget can be allotted to certain departments for next year's project plans, the two are engaging in

A) stating objectives.
B) contingency planning.
C) strategic planning.
D) tactical planning.
E) financial planning.

Question 32

A timeline for a strategic plan can be as long as 10 years.However, the timeline for a strategic plan for a company is generally

A) a maximum of one year.
B) a minimum of one year.
C) one to two years.
D) five years.
E) seven years.

Question 33

When Starbucks states that by 2020 it plans to purchase 100 percent of its coffee from ethical sources, it is stating a(n)

A) goal.
B) objective.
C) plan.
D) strategy.
E) task.

Question 34

McDonald's prides itself on its efficiency and value in delivering a product in a very short time.These characteristics can best be defined as McDonald's

A) objectives.
B) mission.
C) resources.
D) opportunities.
E) core competencies.

Question 35

IBM's principal reason for existing is to earn a profit for its shareholders.The means by which IBM does this is through the manufacture of computers.These two statements describe, respectively, IBM's

A) strategy.
B) mission.
C) policy.
D) tactical plan.
E) control process.

Question 36

Sami Nguyen is responsible for two departments that continually set conflicting goals.Sami must get involved in ____ to achieve some sort of balance between those goals.

A) Optimisation
B) Maximisation
C) Planning
D) controlling
E) organising

Question 37

At Silver Paper's company meeting in August, the owner states that the company will increase its sales of Christmas cards by 50 percent over last year's sales.This statement is called a(n)

A) goal.
B) mission.
C) strategy.
D) objective.
E) tactical plan.

Question 38

If Kmart states that it is going to spend €100 million in advertising in the upcoming year to help increase its market share, it is explaining part of its ____ plan.

A) tactical
B) operational
C) strategic
D) contingency
E) directional

Question 39

A certain chicken company decides that it will become the market leader in the poultry business in five years with a 40 percent share of the market.This statement would be classified as a(n)

A) objective.
B) mission.
C) strategy.
D) operational plan.
E) goal.

Question 40

A SWOT analysis is an identification and evaluation of a firm's strengths, weaknesses, ___, and threats.

A) options
B) occasions
C) opinions
D) occurrences
E) opportunities

Question 41

The process of influencing people to work toward a common goal is

A) motivating.
B) leading.
C) a sign of an autocratic leader.
D) a hands-off approach.
E) implementing.

Question 42

A plan that outlines alternative courses of action is called a(n) ____ plan.

A) Objective
B) Tactical
C) Strategic
D) contingency
E) operational

Question 43

A(n) ____ is a type of plan designed to implement tactical plans.

A) Strategy
B) Mission
C) operational plan
D) contingency plan
E) management objective

Question 44

Grant is a division manager for a large chemical company.He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him.Grant is a ____ manager.

A) Top
B) Middle
C) front-line
D) first-line
E) financial

Question 45

Saul Marsiana is the office manager at Beltry, James, and Gwyn Associates.It would be accurate to say that Saul is a(n) ____ manager.

A) Top
B) operations
C) Middle
D) first-line
E) administrative

Question 46

Harrington Golf Co.states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand.This is part of its ____ plan.

A) strategic
B) Tactical
C) contingency
D) operational
E) long-term

Question 47

When the management of a large grocery store heard that Walmart might be coming to town, they developed alternative courses of action they could take if their competitive landscape changed.What type of plan did they develop?

A) Strategic
B) Objective
C) Contingency
D) Tactical
E) Operational

Question 48

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year.To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis.If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency.This is a description of the managers' ____ function.

A) controlling
B) Directing
C) Leading
D) organising
E) planning

Question 49

Common job titles associated with ____ management include president, vice president, and chief executive officer.

A) first-line
B) Middle
C) Top
D) executive
E) functional

Question 50

Chris Gomez is a plant manager for National Manufacturing Company.With regard to levels of management, Chris is a(n) ____ manager.

A) first-line
B) Middle
C) Top
D) executive
E) functional

Question 51

The investment decisions of many traders on Wall Street in the early 2000s led to the downfall of several investment companies, demonstrating that employee goals were not aligned with company goals.This indicates a failure of which basic managerial function?

A) Planning
B) Organising
C) Leading
D) Motivating
E) Controlling

Question 52

A manager who coordinates the activities of operating employees is a(n) ____ manager.

A) first-line
B) middle
C) Top
D) executive
E) functional

Question 53

A large computer company provides well-being seminars free to its employees and provides them with a fitness facility to encourage physical and mental health.The company hopes this will create a satisfying work environment.Which managerial function does this involve?

A) Motivating
B) Organising
C) Controlling
D) Planning
E) Compensating

Question 54

Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm.Kelly is a(n) ____ manager.

A) executive
B) financial
C) first-line
D) Middle
E) operations

Question 55

The CEO's role at General Electric requires him to spend a great deal of time on planning.This indicates that he is a(n) ____ manager.

A) administrative
B) operations
C) top
D) middle
E) first-line

Question 56

Grouping resources and activities to efficiently and effectively accomplish a result is called

A) planning.
B) organising.
C) directing.
D) controlling.
E) goal setting.

Question 57

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

A) control needs
B) leadership skills
C) standards
D) financial needs
E) motivations

Question 58

The two managerial functions that compose the process of directing an organisation are

A) planning and organising.
B) goal setting and planning.
C) leading and organising.
D) motivating and leading.
E) planning and leading.

Question 59

When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner.This is a description of the manager's ____ function.

A) Planning
B) Organising
C) goal-setting
D) Motivating
E) controlling

Question 60

The process of evaluating and regulating ongoing activities to ensure that goals are achieved is known as

A) organising.
B) leading.
C) controlling.
D) motivating.
E) planning.

Question 61

Accounting and investments are areas within which management field of specialisation?

A) Administration
B) Operations
C) Marketing
D) Finance
E) Human resources

Question 62

Michael Dell is the CEO of Dell, a large computer manufacturer.He started the company himself, building and selling computers during college.Although he does not frequently use these skills now, it is likely that he has good ____ skills.

A) conceptual
B) interpersonal
C) employee
D) administrative
E) Technical

Question 63

Those who are responsible for facilitating the exchange of products between the organisation and its customers or clients are ____ managers.

A) financial
B) operations
C) administrative
D) marketing
E) accounting

Question 64

Brenda Simpson is in charge of designing the production layout for a new Saturn plant and also in charge of converting materials into products at the plant.Brenda is a(n) ____ manager.

A) Logistics
B) industrial
C) operations
D) administrative
E) Materials

Question 65

Heather is in charge of ensuring that the processes at her bank run smoothly so that the business will be able to provide its services efficiently and effectively.Heather is a(n) ____ manager.

A) marketing
B) administrative
C) human resources
D) operations
E) financial

Question 66

A manager with ____ skills has the ability to deal effectively with people inside and outside the organisation.

A) functional
B) diagnostic
C) conceptual
D) interpersonal
E) Technical

Question 67

A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him.This manager obviously needed to improve his ____ skills.

A) conceptual
B) diagnostic
C) functional
D) interpersonal
E) negotiating

Question 68

Managers who create and manage systems that convert resources into goods and services are known as ____ managers.

A) administrative
B) Financial
C) Marketing
D) Operations
E) human resources

Question 69

A manager who has the ability to see the big picture of an organisation and to understand how the various parts of the organisation can fit together has ____ skills.

A) leadership
B) Technical
C) interpersonal
D) conceptual
E) decisional

Question 70

Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees.He related well to people within and outside the Southwest Airlines organisation.Herb Kelleher had good ____ skills.

A) technical
B) conceptual
C) interpersonal
D) interactive
E) personnel

Question 71

Mondell's lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job.He is becoming very aware that he needs to improve his ___ skills.

A) managerial
B) critical thinking
C) conceptual
D) interpersonal
E) communication

Question 72

The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.

A) human resources
B) Financial
C) Operations
D) Marketing
E) administrative

Question 73

Managers charged with managing the organisation's formal human resources programme are ____ managers.

A) human resources
B) general
C) administrative
D) operations
E) financial

Question 74

Vince Martinez has been described as a visionary.He has the ability to think in abstract terms and see how all the pieces of his company fit together.Vince has ____ skills.

A) Technical
B) interpersonal
C) Charisma
D) conceptual
E) People

Question 75

The chief executive officer of Chrysler provides his organisation with leadership and overall guidance, and he is generally responsible for interpreting the organisation's mission.He would be most properly classified as a(n) ____ manager.

A) administrative
B) human resources
C) Operations
D) Marketing
E) Financial

Question 76

Shane does not specialise in a particular function; instead, he provides overall guidance and leadership for the company.Shane is an administrative or ____ manager.

A) marketing
B) first-line
C) general
D) operations
E) human resources

Question 77

Specific skills needed to accomplish specialised activities such as drafting and welding are known as ____ skills.

A) standard operating
B) tactical
C) interpersonal
D) Conceptual
E) Technical

Question 78

A manager responsible for facilitating the exchange of products between an organisation and its customers through distribution and advertising is known as a(n) ____ manager.

A) administrative
B) human resources
C) Financial
D) Operations
E) Marketing

Question 79

Scott is in charge of managing, selling, and distributing the company's products.Scott is a(n) ____ manager.

A) marketing
B) operations
C) human resources
D) administrative
E) financial

Question 80

A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

A) Personal
B) People
C) compassionate
D) communication
E) interpersonal