Deck 4: Attending and Listening

Question 1

Describe various meanings that different clinicians might attribute to client silences.

Answer 1

not answer

Question 2

In terms of silence, Murphy and Dillon believe:

A)Silence is a blank space between conversations.
B)Silence can have different meanings in different cultures.
C)Clinicians should attempt to fill silence so that clients don't feel uncomfortable.
D)All of the above
E)None of the above

Answer 2

B

Question 3

When working with interpreters, clinicians should:

A)Always look at the interpreter, to check for affect
B)Have a pre-interview meeting to build a relationship of trust and to plan the agenda for the interview
C)Have a family member interpret because they understand the context
D)Only use an interpreter if the client doesn't understand any English since using interpreters complicates the interview

Answer 3

B

Question 4

Which of the following is NOT a component of Gerard Egan's SOLER guidelines?

A)See if the client needs anything before the conversation begins.
B)Maintain an open posture.
C)Lean forward slightly.
D)Maintain eye contact.
E)None of the above.

Question 5

Murphy and Dillon maintain that clinical listening requires attention and alertness to all of the following EXCEPT:

A)Verbal and non-verbal communication
B)Context and meaning
C)Unconscious and subconscious
D)Themes and patterns
E)Cultural differences in style

Question 6

When listening to clients' stories, the clinician listens to:

A)Feelings or affect
B)Thoughts and cognitive style
C)Context
D)Meaning
E)All of the above

Question 7

Paralinguistic cues refer to all of the following EXCEPT:

A)Tone
B)Pitch
C)Rate of speech
D)Emphasis
E)Nonverbal communication

Question 8

Nonverbal communication includes:

A)Paralinguistic cues
B)Tone of voice
C)Appearance
D)All of the above
E)None of the above

Question 9

What is the difference between a theme and a pattern?

Question 10

What is the difference between high context (HC) cultures and low context (LC) cultures?

Question 11

Common mistakes made by interpreters include:

A)Omission
B)Condensation
C)Substitution
D)Role exchange
E)All of the above

Question 12

List six things a clinician should do when conducting an interview that requires an interpreter.

Question 13

Before meeting with his next client, Dimitri tries to clear his mind of his last client and stop thinking about the work he has to do at home that night. This is called:

A)Physical attending
B)Psychological attending
C)Flexible attending
D)Posture of attention

Question 14

Metacommunication refers to:

A)Nonverbal cues about the message
B)Clinician communication with supervisors
C)Listening to themes
D)Listening to context