Deck 6: Developing a Professional Presence

Question 1

Good manners are essentially

A) thinking of the welfare of another, as expressed through kind, considerate behavior.
B) relaxed informality in the workplace.
C) rules established by older people who are rather inflexible and stoic.
D) traditional rules for behavior passed down over long years.

Answer 1

A

Question 2

Which of the following is an example of career apparel?

A) The gray suit and white shirt of an attorney.
B) A receptionist in a white blouse and navy blue skirt.
C) An automobile technician dressed in tan pants, blue shirt, and brown shoes.
D) All of these.

Answer 2

D

Question 3

A major factor influencing your choice of clothing for work should be

A) the availability of suitable career apparel.
B) the products and services offered by your employer.
C) what competitors wear.
D) the cost of the career apparel.

Answer 3

B

Question 4

Wardrobe engineering is important because

A) knowledge of current fashions is necessary if you are to select appropriate career apparel.
B) people make nearly all decisions about you based on what you wear.
C) the right clothing can guarantee a promotion.
D) clothing can establish your credibility and likeability.

Question 5

It is very difficult to reverse a first impression.

Question 6

In the opening of Chapter 6, you were reminded of several big name brands like BMW and Apple.These brands are successful in their competitive markets because they convey a personality that builds a(n) ____ with the client.

A) professional presence
B) image
C) first impression
D) emotional connection

Question 7

Best-selling author Malcolm Gladwell let his close-cropped hair grow.After his hair grew longer, he began to receive more speeding tickets and was pulled out of line more frequently for routine security inspections at airports.This is an example of

A) primacy effect.
B) etiquette.
C) carriage.
D) wardrobe engineering.

Question 8

Dress and grooming policies that ban facial hair, braids, or headwear can be offensive to some ethnic groups and should consider cultural customs.

Question 9

Business casual clothing

A) includes jeans, T-shirts, or whatever a worker is comfortable wearing.
B) is not allowed in most companies except among the highest levels of management.
C) includes attire that looks neat and professional but allows for more personal comfort than traditional business attire.
D) is against company policies everywhere except at the surviving "dot-com" firms and in Silicon Valley software producers.

Question 10

People form first impressions of others based primarily on assumptions rather than on facts.

Question 11

According to psychologists, the "primacy effect"

A) refers to the person who is dominant in a relationship.
B) establishes the initial mental framework within which another person is viewed.
C) is ignored when contradicted by later information.
D) is the dynamic blend of character strength, poise, self-control, and style.

Question 12

When meeting someone for the first time, it is important to focus on how the other person is feeling about themselves.

Question 13

Which of the following contributes to your voice quality?

A) Tone of voice
B) Volume of your speech
C) Diction or clarity of the pronunciation of your words
D) All of these

Question 14

Which of the following is not true about greeting with a handshake?

A) It is usually the only physical contact between two people when they first meet.
B) It is almost impossible to change your handshake once you have developed a style.
C) It is important to know how others perceive your handshake.Ask for feedback from friends or coworkers.
D) A firm grip communicates a caring attitude, whereas a week grip communicates indifference.

Question 15

____ is the collection of superficial elements, such as appearance, clothing, hairstyle, fragrance, and jewelry, that we use to make a statement about ourselves.

A) Wardrobe engineering
B) Surface language
C) Grooming
D) Etiquette

Question 16

Facial expressions

A) reflect inner emotions more accurately than words do.
B) usually have little to do with the positive or negative impressions others form.
C) are "teleprompters" that help others read your mood and personality.
D) are less important than "good looks" in communicating a positive impression.

Question 17

In today's business world, personal impressions created during first contact are not as significant as one's knowledge and technical skills.

Question 18

In an era of widespread cultural change within the United States,

A) minority groups must yield to the cultural norms of the majority.
B) multiculturalism presents few challenges to the typical organization.
C) members of the mainstream culture must learn the customs and practices of minority groups, including new immigrants, and take care to avoid giving offense.
D) cultural norms of minority groups are so similar to those of the mainstream culture, that knowing the norms of the majority is sufficient for business success.

Question 19

When it comes to making a good impression in a work setting,

A) it does not apply to an initial contact, since both people are meeting for an express purpose.
B) you have a 5 to 10 minute grace period before people form their impression of you.
C) your handshake and facial expression dominate all other elements of your appearance.
D) you have only seconds in which a person will accept or reject an employee or firm.

Question 20

Which of the following is an important guideline to follow when entering an important business meeting?

A) If you feel apprehensive, don't worry about showing it through your body language.
B) Display confidence in yourself with a strong stride and good posture.
C) Come in quietly and take a seat toward the end of the meeting table.
D) Be sure to comment on each agenda item as it is discussed.

Question 21

A full, deep grip is likely to convey anger to the other person.

Question 22

What is professional presence, and how important is it to you?

Question 23

____________________ is a dynamic blend of poise, self-confidence, control, and style that empowers us to be able to command respect in any situation.

Question 24

Explain the concept of the "business casual look." Draw an appropriate business casual look for a 24 year-old female dental office manager and 48 year-old nonprofit donor development director

Question 25

The principle that first impressions establish the mental framework within which a person is viewed and that other evidence is either ignored or reinterpreted is known as the ____________________.

Question 26

If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and arrive at 3pm.

Question 27

People who work in a business or professional setting should focus only on serving the customer and not worry about clothing or grooming.

Question 28

Eye contact is as important to a handshake as the duration and firmness of the handshake in creating a proper impression.

Question 29

Turning down your radio at work and refilling the copier paper tray after using the machine are examples of civility.

Question 30

During a meeting, a potential client is introduced as "Shandra Smith." It is important to put her at ease and a sign of good manners to call her Shandra throughout the meeting.

Question 31

Speaking rapidly in the workplace is always appreciated because it conveys to your coworkers and supervisors that you are efficient and high energy.

Question 32

If you aspire to be promoted, it is important that you still dress according to the standards of your current position.

Question 33

A set of traditions based on kindness and consideration for others is called ____________________.

Question 34

In the age of technology, most people use a cell phone throughout the day.Identify three etiquette guidelines for cell phone use.

Question 35

Your facial expressions are an important element of your professional image.

Question 36

Khaki pants, a polo shirt with a CitiBank logo, and loafers would be appropriate ____________________ attire for a CitiBank loan manager.

Question 37

Imagine you are preparing for a job interview, and you want to be sure to execute the "perfect" handshake - one that communicates care, confidence, interest, and warmth.Describe at least five factors of this "perfect" handshake.

Question 38

The process of personal ____________________ helps you stand out in a crowd and involves all the ways you can express what you believe and who you are.

Question 39

If there is no company policy against certain attire, then it is alright to wear that attire, for example, flip flops.