Deck 3: Strategy, Organization Design and Effectiveness

Question 1

The approach looks at the input side of the transformation process in assessing organizational effectiveness.

A) goal
B) differentiation
C) internal process
D) resource-based
E) strategic constituents

Answer 1

D

Question 2

Operative goals describe specific measurable outcomes and are often concerned with the short run.

Answer 2

True

Question 3

Which strategy, according to Miles and Snow, is to innovate, take risks, seek out new opportunities, and grow?

A) The reactor strategy
B) The analyzer strategy
C) The defender strategy
D) The focus strategy
E) The prospector strategy

Answer 3

E

Question 4

In a differentiation strategy, organizations attempt to make their products or services similar to others in the industry.

Question 5

Of the following, which one is best identified as a communication tool that conveys to employees, customers, and investors exactly what the organization stands for and what it is striving to achieve?

A) Mission statement
B) Focus strategy
C) Operative goals
D) Balanced scorecard
E) Structure

Question 6

The low-cost leadership strategy pursues strong market share by emphasizing low cost compared to their prices from the previous year.

Question 7

An organization's define(s) where the organization wants to go, while its define(s) how it will get there.

A) structure; goals
B) strategies; goals
C) goals; strategies
D) goals; structure
E) operative goals; official goals

Question 8

Which strategy, according to Miles and Snow, tries to maintain a stable business while innovating on the periphery?

A) The reactor strategy
B) The analyzer strategy
C) The defender strategy
D) The focus strategy
E) The prospector strategy

Question 9

Ravi's business is well-known for its exemplary customer service. This outstanding service to customers has resulted in many of her competitors' customers switching to her business. It has also served to increase sales of the organization by £50,000 within the last six months. The customer service provided by Ravi's business represents which one of the following?

A) Core competence
B) Focus strategy
C) Mission
D) Differentiation strategy
E) Operative goal achievement

Question 10

Official goals are the informally stated business scope and outcomes that the organization is trying to achieve.

Question 11

Johan's company has established a new business goal for 2010. It wants to increase sales by 35% while growing new market share by 45%. It also desires to recapture 15% of lost market share. Johan currently meets weekly with his sales and advertising departments in preparation for this upcoming challenge. It is most likely the new goal the company has set is a(n) goal.

A) profitability
B) official
C) resource
D) market
E) operative

Question 12

An organizational goal is a desired state of affairs or outcome that members of an organization attempt to reach.

Question 13

Which one of the following best serves the purpose of providing legitimacy to the organization?

A) The focus strategy of the organization
B) The official goals of the organization
C) The organization's operative goals
D) The organization's structure
E) The focus of the organization

Question 14

In an integrated effectiveness model, a(n) emphasis incorporates the values of an external focus and a flexible structure.

A) rational goal
B) open systems
C) internal process
D) human relations
E) strategic constituents

Question 15

In an integrated effectiveness model, a(n) emphasis incorporates productivity, efficiency, and profits as the primary goals.

A) rational goal
B) open systems
C) internal process
D) human relations
E) strategic constituents

Question 16

Claire is employed by CTZ Options Corporation. Her primary responsibility to the organization is to determine the goals, strategy, and design that will serve to guide organizational endeavours toward the fulfilment of its mission. It is most likely that Claire's role in the organization places her as a member of which one of the following groups?

A) Middle management
B) Supervisor
C) Top management
D) Analyzer
E) Defender