Deck 16: Leading Teams

Question 1

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Answer 1

True

Question 2

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-managed team.

Answer 2

True

Question 3

Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Answer 3

True

Question 4

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 5

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 6

A common dysfunction of teams is to be results oriented.

Question 7

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

Question 8

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 9

A team shares or rotates leadership roles while a group has a designated strong leader.

Question 10

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 11

Global teams can pose a problem for team leaders with regards to language, technology and belief differences.

Question 12

Self-managed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results and plan for the future.

Question 13

A group and a team are interchangeable terms.

Question 14

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Question 15

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 16

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Question 17

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Question 18

Two common behaviours of the socioemotional role are energizing and encouraging.

Question 19

As a general rule, large teams make need satisfaction for individuals more difficult.

Question 20

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 21

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 22

The storming stage of team development is marked by conflict and disagreement.

Question 23

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Question 24

Team cohesiveness does not necessarily lead to higher team productivity.

Question 25

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 26

A common cause of conflict includes scarce resources.

Question 27

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 28

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 29

Virtual and global teams are particularly prone to communication breakdowns.

Question 30

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 31

An avoiding style to handle conflict involves neither assertiveness nor cooperation.

Question 32

The five stages of team development are forming, storming, reforming, performing and adjourning.

Question 33

Individual personalities emerge during the performing stage.

Question 34

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 35

The four common ways in which norms develop for controlling and directing behaviour are critical events, primacy, carryover behaviours and implicit statements.

Question 36

Making explicit statements about the desired team behaviours is a powerful way leaders influence norms.

Question 37

In the adjourning stage of team development, task performance is not a priority.

Question 38

Norms begin to develop in the first interactions among members of a new team.

Question 39

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 40

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 41

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

A) vertical team
B) command and control team
C) special purpose team
D) task force
E) functional group

Question 42

What is the optimum size of work teams?

A) Three
B) Five
C) Twelve
D) Fifteen
E) Twenty-three

Question 43

Which of the following does NOT pertain to well functioning teams?

A) Teams have a designated strong individual leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collaborative working practices
E) All of these pertain to teams

Question 44

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 45

A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

Question 46

Negotiation is the process of using a third party to settle a dispute.

Question 47

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 48

_____ refers to the tendency for the involvement of others to enhance one's motivation and performance.

A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration

Question 49

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) group thinker

Question 50

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are frequently called

A) self-managed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.

Question 51

All of the following are common dysfunctional aspects of teams EXCEPT:

A) lack of trust.
B) avoidance of accountability.
C) fear of conflict.
D) lack of commitment.
E) results orientation.

Question 52

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT to:

A) bring attention and appreciate diverse skills and opinions.
B) scrutinize electronic communication patterns.
C) use technology to enhance communication and trust.
D) ensure timely responses online.
E) manage online socialization.

Question 53

A____ is a role in which the individual provides support for team members' emotional needs.

A) task specialist role
B) dual role
C) non-participator role
D) socioemotional role
E) None of these

Question 54

Which of the following statements is true?

A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams rely heavily on their manager.
C) Self-managed teams have access to limited resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) None of these

Question 55

Which of the following refers to a formal team composed of members from about the same hierarchical level but from different areas of expertise?

A) A special-purpose team
B) A cross-functional team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 56

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

A) Work team effectiveness
B) Team processes
C) Organizational conflict
D) Team composition
E) Team characteristics

Question 57

Which of the following is mostly true of a team?

A) People in a team do not have to have regular interaction.
B) Four or more people are required to form a team.
C) A performance objective is respected between team members.
D) Teams tend to be groups, usually with around 10 people.
E) Each member tends to set his/her own goals for the team.

Question 58

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 59

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate well on projects

A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force

Question 60

Which of the following behaviours is least consistent with the socioemotional role?

A) Encourage
B) Energize
C) Harmonize
D) Compromise
E) Follow

Question 61

Which of the following factors is a standard of conduct that is shared by team members and guides their behavior?

A) Leadership
B) Cohesiveness
C) Norms
D) Attitude
E) None of these

Question 62

During the _____ stage of team development, the major emphasis is on task accomplishment.

A) forming
B) performing
C) achieving
D) norming
E) storming

Question 63

The tendency for people to be over committed to a cohesive team can cause deep reluctance to express contrary opinions refers to _____.

A) brainstorming
B) brain dumping
C) group innovation
D) groupthink
E) group anxiety

Question 64

During which stage of team development should the team leader help to clarify team roles, norms and values?

A) Adjourning
B) Storming
C) Forming
D) Performing
E) Norming

Question 65

_____ describes the extent to which team members are attracted to the team and motivated to remain in it.

A) Norming
B) Commitment
C) Caring
D) Cohesiveness
E) Leadership.

Question 66

Which of the following is more common in large teams?

A) Member satisfaction
B) The development of subgroups
C) Agreement
D) Commitment
E) All of these

Question 67

During which stage of team development should team unity emerge?

A) Forming
B) Storming
C) Performing
D) Norming
E) Adjourning

Question 68

The forming stage of team development is most characterized by:

A) the establishment of order and cohesion.
B) cooperation.
C) problem solving.
D) orientation.
E) conflict.

Question 69

Which of the following is NOT a characteristic of team structure and context influenced cohesiveness?

A) Personal attraction to the team
B) Productivity expectations
C) Shared goals
D) Team interaction
E) All of these are characteristics

Question 70

Once some teams have evolved to a _____ stage of team development, task performance is no longer the top priority.

A) performing
B) storming
C) adjourning
D) norming
E) achieving

Question 71

Which of the following statements is generally true?

A) Morale is higher in cohesive teams.
B) Productivity is lower in cohesive teams.
C) Satisfaction is lower in cohesive teams.
D) Morale always suffers in cohesive teams.
E) Absenteeism rates are substantially higher with cohesive teams.

Question 72

Which of the following is the first stage of team development?

A) Forming
B) Storming
C) Norming
D) Performing
E) Reforming

Question 73

Which of the five stages of team development is marked by conflict and disagreement?

A) Performing
B) Norming
C) Storming
D) Forming
E) Reforming

Question 74

Which of these answers are most consistent with the role of the socioemotional role?

A) Encourage
B) Follow
C) Compromise
D) All of these
E) Both encourage and follow

Question 75

Which of the following behaviours is most consistent with the socioemotional role?

A) Reduce tension
B) Give opinions
C) Seek information
D) Summarize
E) Energize

Question 76

The _____ the team interacts, the _____ cohesive the team.

A) less, more
B) more, more
C) more, less
D) all of these
E) none of these

Question 77

There are two major types of roles that emerge in good teams. They are the ____ role and the ____ role.

A) task specialist, socioeconomic
B) generalists, socioeconomic
C) task specialist, socioemotional
D) generalists, socioemotional
E) socioemotional, socioeconomic

Question 78

Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?

A) Energizing
B) Initiating ideas
C) Encouraging
D) Following
E) Compromise

Question 79

_____ means that the very early behaviours that occur in a team often set a precedent for later team expectations.

A) Critical events
B) Primacy
C) Carryover behaviours
D) Explicit statements
E) Recency

Question 80

_____ increases team cohesiveness.

A) External competition
B) Shared goals
C) Team success
D) All of these
E) Shared goals and team success