Deck 14: Enterprise Computing

Question 1

Which of the following kinds of systems provide forecasting for inventory control, manage and track shipping of products, and provide information and analysis on inventory in warehouses?

A) Forecasting
B) Architecture
C) Inventory
D) Distribution

Answer 1

D

Question 2

Which of the following is a huge database that stores and manages the data required to analyze historical and current transactions?

A) transactional shed
B) analytical unit
C) data shop
D) data warehouse

Answer 2

D

Question 3

Planning is an activity performed by managers that involves which of the following?

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Answer 3

C

Question 4

Which of the following is true of an ERM system?

A) It facilitates communication between employees and the business.
B) It includes information about the files and data, called metadata.
C) It focuses on issues related to inventory of parts and forecasting future demand.
D) It assists support personnel in providing the best solutions for customers.

Question 5

Many people initially referred to the functions of a TPS (transaction processing system) by which of the following terms?

A) concatenation
B) data processing
C) data integration
D) management processing

Question 6

Which of the following kinds of systems manage information about customers, interactions with customers, past purchases, and interests?

A) CMS
B) CRM
C) VPN
D) RAID

Question 7

Controlling is an activity performed by managers that involves which of the following?

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 8

Middle managers make short-range decisions that apply the specific programs and plans necessary to meet stated objectives. What kind of decisions are these?

A) strategic
B) integrated
C) tactical
D) operational

Question 9

Which of the following (an example of which is shown in the accompanying figure) is a collection of links, content, and services presented on a Web page and designed to guide users to information they likely are to find interesting for their particular job function?

A) personalized page
B) portal
C) data warehouse
D) data storage unit

Question 10

Which of the following kinds of computing involves the use of computers in networks, such as LANs or WANs, or series of interconnected networks that encompass a variety of different operating systems, protocols, and network architectures?

A) Enterprise
B) Corporate
C) Consortium
D) Functional

Question 11

Leading, sometimes referred to as directing, is an activity performed by managers that involves ____.

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 12

Programs that analyze data, such as those in a DSS (decision support system), sometimes are called which kind of programs?

A) EIS
B) AI
C) KM
D) OLAP

Question 13

Which of the following are employees who are responsible for coordinating and controlling an organization's resources?

A) Leaders
B) Users
C) Managers
D) Coordinators

Question 14

As shown in the accompanying figure, which of the following provides centralized, integrated software applications to help manage and coordinate the ongoing activities of the functional units of an enterprise?

A) ERP
B) KMS
C) CAE
D) CRM

Question 15

Which of the following kinds of software tracks leads and inquiries from customers, stores a history of all correspondence and sales to a customer, and allows for tracking of outstanding issues with customers?

A) CIM
B) CAD
C) CRM
D) CAE

Question 16

Executive managers primarily are responsible for decisions that center on a company's overall goals and objectives. What kind of decisions are these?

A) strategic
B) integrated
C) tactical
D) operational

Question 17

A special type of DSS (decision support system) shown in the accompanying figure supports the strategic information needs of executive management. What is the name of this kind of system?

A) EIS
B) AI
C) KM
D) TPS

Question 18

Organizing is an activity performed by managers that includes which of the following?

A) instructing and authorizing others to perform the necessary work
B) identifying and combining resources so that a company can reach its goals and objectives
C) establishing goals and objectives
D) measuring performance and, if necessary, taking corrective action

Question 19

Which of the following is the application of human intelligence to computers?

A) KM
B) TP
C) AI
D) RI

Question 20

An operational manager makes decisions that involve day-to-day activities within a company. What kind of decisions are these?

A) strategic
B) operational
C) tactical
D) integrated

Question 21

Which of the following allows users to pay bills from their computer, that is, transfer money electronically from their account to a payee's account such as the electric company or telephone company?

A) Online trading
B) EFT
C) Online banking
D) E-tail

Question 22

Which of the following is the practice of sharing or pooling computing resources, such as servers and storage devices?

A) Server linkage
B) NAS
C) Appliance remastering
D) Virtualization

Question 23

Which of the following is a defined process that identifies the specific set of steps involved in completing a particular project or business process?

A) proposal path
B) event route
C) agency
D) workflow

Question 24

Which of the following clients are small, terminal-like computers that mostly rely on a server for data storage and processing?

A) Thin
B) Grid
C) Integrated
D) Appliance

Question 25

Which of the following kinds of services include a relatively new set of software technologies that allows businesses to create products and B2B (business-to-business) interactions over the Internet?

A) Business-based
B) Web
C) Online
D) Extranet

Question 26

Which of the following kind of storage system, such as that shown in the accompanying figure, is a strategy that focuses on the availability, protection, organization, and backup of storage in a company?

A) commercial
B) backup
C) enterprise
D) archival

Question 27

Which of the following kinds of systems continue running and performing tasks for at least 99 percent of the time?

A) Ultradense
B) Blade
C) High-availability
D) Both A and B

Question 28

In a document management system, a central library stores all documents within a company or department. What is another name for this central library?

A) archive
B) glossary
C) repository
D) vault

Question 29

A NAS (network attached storage) server often is called which of the following terms?

A) storage appliance
B) secure site
C) warehouse
D) utility

Question 30

Which of the following is the portion of a company's network that allows customers or suppliers of a company to access parts of an enterprise's intranet?

A) extranet
B) supplynet
C) picanet
D) datanet

Question 31

With which of the following do users invest in stocks, options, bonds, treasuries, certificates of deposit, money markets, annuities, mutual funds, and so on - without using a broker?

A) online banking
B) online trading
C) EFT
D) e-tail

Question 32

As shown in the accompanying figure, a technique used to implement a storage system is a high-capacity tape system that works with multiple tape cartridges for storing backups. What is the term for this?

A) tape archive
B) tape network
C) tape appliance
D) tape library

Question 33

Which of the following is a high-speed network with the sole purpose of providing storage to other servers to which it is attached?

A) utility network
B) NAS
C) grid network
D) SAN

Question 34

Which of the following is a collection of every action that users make as they move through a Web site?

A) click stream
B) link tracker
C) extranet
D) data trail

Question 35

Which of the following occurs when retailers use the Web to sell their products or services?

A) Web merchandising
B) E-tail
C) Online banking
D) Online merchandising

Question 36

When a mobile user, remote office, vendor, or customer connects to a company's network using the Internet, which of the following provides them with a secure connection to the company network server, as if they had a private line?

A) VPN
B) EPN
C) LPN
D) XPN

Question 37

Which of the following kinds of computing provides computing needs to computer users via the Internet?

A) Interpolated
B) Cloud
C) Appliance
D) Enterprise

Question 38

High-availability systems allow components, such as a RAID hard disk or power supplies, to be replaced while the rest of the system continues to perform its tasks. What is the term for this feature?

A) redundancy
B) power mapping
C) integration
D) hot-swapping

Question 39

Which of the following kinds of computing combines many servers and/or personal computers on a network to act as one large computer?

A) Scalable
B) Grid
C) High-probability
D) Interoperable

Question 40

Which of the following kinds of servers pack a complete computer server, such as a Web server or network server, on a single card?

A) Ultrathin
B) Blade
C) Integrated
D) Grid

Question 41

COGNITIVE ASSESSMENT What is an MRP?

A) a software package used for managing resources and procedures
B) an approach to information management in a manufacturing environment
C) a set of activities used by management in retail businesses
D) a notation in sales software indicating a customer has made a recent purchase

Question 42

An information system must share information with other information systems within an enterprise. This is referred to as having which of the following?

A) availability
B) scalability
C) interoperability
D) probability

Question 43

COGNITIVE ASSESSMENT What kind of activities relate to the running of the business?

A) core
B) supporting
C) main
D) necessary

Question 44

Which of the following copies all of the files in a computer?

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 45

Which of the following is a written plan describing the steps a company would take to restore computer operations in the event of a disaster?

A) catastrophe restoration schedule
B) disaster recovery plan
C) problem prevention grid
D) catastrophe baseline map

Question 46

COGNITIVE ASSESSMENT Which of the following is not true about enterprise computing?

A) Enterprises include universities and hospitals.
B) SMBs are larger in size than an enterprise.
C) Enterprise computing involves the use of LANs and WANs.
D) A typical enterprise includes functional units, which are departments or divisions.

Question 47

A high-availability system may include components, such as extra power supplies, that allow for a functioning component to take over automatically the tasks of a similar component that fails. What is the term for these kinds of components?

A) redundant
B) scalable
C) grid
D) ultradense

Question 48

COGNITIVE ASSESSMENT What is involved when managers are planning activities?

A) identifying and combining resources
B) communicating instructions and authorizing others to perform work
C) establishing goals and objectives
D) measuring performance and taking corrective action

Question 49

In a disaster recovery plan, the backup plan specifies which of the following?

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 50

COGNITIVE ASSESSMENT What is BPM?

A) a memo sent to employees regarding business practices
B) a cycle of activities managers use in the decision-making process
C) a set of guidelines for middle management and above
D) a set of activities that enterprises perform to optimize their business processes

Question 51

In a disaster recovery plan, the emergency plan specifies which of the following?

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 52

Which of the following allows the user to choose specific files to backup, regardless of whether or not the files have changed since the last incremental backup?

A) full backup
B) differential backup
C) selective backup
D) incremental backup

Question 53

Which of the following is a measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands?

A) Availability
B) Scalability
C) Interoperability
D) Probability

Question 54

COGNITIVE ASSESSMENT What kind of activities relate to the main mission of the company?

A) core
B) supporting
C) main
D) necessary

Question 55

COGNITIVE ASSESSMENT What kind of decisions center on a company's overall goals and objectives?

A) strategic
B) operational
C) tactical
D) on-the-job

Question 56

In a disaster recovery plan, the recovery plan specifies which of the following?

A) information for simulating various levels of disasters and recording an organization's ability to recover
B) the steps to be taken immediately after a disaster strikes
C) the actions to be taken to restore full information processing operations
D) how a company uses backup files and equipment to resume information processing

Question 57

COGNITIVE ASSESSMENT What is a decentralized approach to information technology?

A) employees are spread over a large geographical region
B) all users have the same level of access to information and systems
C) each node on the network is dependent on one another
D) departments and divisions maintain their own information systems

Question 58

An alternative to maintaining an alternate computer facility is to enter into which of the following kinds of backup relationship with another firm, where one firm provides space and sometimes equipment to the other in case of a disaster?

A) full-restoration backup
B) preventative backup
C) reciprocal backup
D) incremental backup

Question 59

COGNITIVE ASSESSMENT What kind of software automates and manages much of the communications between employees and the business?

A) WPA
B) CAE
C) SFA
D) ERM

Question 60

COGNITIVE ASSESSMENT What kind of decisions do middle management managers typically make?

A) strategic
B) operational
C) tactical
D) on-the-job

Question 61

COGNITIVE ASSESSMENT Why does an enterprise use SOA?

A) to offer access to organizational services
B) to communicate between diverse information systems
C) to store and organize company assets
D) to manage a company's storage architecture

Question 62

COGNITIVE ASSESSMENT What does an EIS do?

A) provides and information structure for educators
B) supports the strategic information needs of executive management
C) allows employees access to an extranet and the Internet
D) enables analysts to make predictions about upcoming business trends

Question 63

COGNITIVE ASSESSMENT TPS is an acronym for which of the following?

A) transaction processing system
B) telecommunications protocol service
C) telecommunications practice system
D) transaction protocol service

Question 64

COGNITIVE ASSESSMENT What is the practice of sharing or pooling computer resources, such as servers and storage devices?

A) interoperability
B) virtualization
C) collaboration
D) coordination

Question 65

COGNITIVE ASSESSMENT Where does a DMS store documents for a company or department?

A) a repository
B) an index
C) a warehouse
D) a cabinet

Question 66

COGNITIVE ASSESSMENT What is a secure, physical connection to a company's network that can be accessed by customers or suppliers?

A) a portal
B) an internal system
C) an extranet
D) a data service

Question 67

COGNITIVE ASSESSMENT Which of the following is not true about cloud computing?

A) Cloud computing is an Internet service that provides computing needs to computer users.
B) Microsoft is focusing on consumer-based cloud applications, and Google is focusing on enterprise tools.
C) Cloud computing allows a company to diversify its network and server infrastructure.
D) Amazon's Web Services use a pay-as-you-go method.

Question 68

COGNITIVE ASSESSMENT Which of the following describes an OLTP?

A) the computer collects data over time and processes them as a group
B) a protocol that includes standards for online transactions
C) an information system that uses analytical processing
D) the computer processes each transaction as it is entered

Question 69

COGNITIVE ASSESSMENT AI is an acronym for which of the following?

A) accessible information
B) artificial intelligence
C) actual information
D) achievable interoperability

Question 70

COGNITIVE ASSESSMENT What is a portal?

A) a vulnerability in an information system that hackers could use to gain access
B) a screen where users enter a password to access an intranet
C) the point where input and output enter and exit an information system
D) a collection of links, content, and services presented on a Web page

Question 71

COGNITIVE ASSESSMENT Where does an enterprise store the hardware and software that contain technologies such as extranets and Web services?

A) information warehouse
B) storageware
C) data center
D) system support center

Question 72

COGNITIVE ASSESSMENT What is that purpose of a VPN?

A) to create a prototype for an information system
B) to track and manage activities in a business process
C) to store information about vendors and personnel
D) to allow mobile or remote employees to connect to a company's network

Question 73

COGNITIVE ASSESSMENT What is a defined process that identifies the specific set of steps involved in completing a particular project or business process?

A) a strategic diagram
B) an action map
C) a workflow
D) a flowchart

Question 74

COGNITIVE ASSESSMENT Which of the following is not true about Web services?

A) Web services include software technologies that allow businesses to create products and B2B interactions over the Internet.
B) Web services use XML to send and receive requests for information form an enterprise's Web site.
C) A popular platform for Web services is Microsoft .NET Framework.
D) Web services use Web pages to provide an interface to users.

Question 75

COGNITIVE ASSESSMENT Which of the following is not true about data warehouses?

A) A data warehouse is a huge database that stores and manages the data required to analyze historical and current transactions.
B) Web farming is the process of publishing content to the Internet so that it can be added to by others.
C) Software such as MRP II programs store and access data in a data warehouse.
D) Most data warehouses include one or more databases and one or more information systems.

Question 76

COGNITIVE ASSESSMENT What does a DSS do?

A) provides employees with a support system
B) assists dentists with tracking employee information, including scheduling and X-rays
C) helps users analyze information and make decisions
D) creates reports for software sales directors

Question 77

COGNITIVE ASSESSMENT What system is used to provide centralized, integrated software to help manage and coordinate activities such as manufacturing and distribution?

A) CRM
B) CMS
C) ERP
D) KMS

Question 78

COGNITIVE ASSESSMENT Why do enterprises use wikis?

A) to create Web pages that are accessible to employees
B) to publish company information so that it is accessible to consumers
C) to research other corporations
D) to track customer comments on the Web

Question 79

COGNITIVE ASSESSMENT What source of information collects every action a user makes as they move through a Web site?

A) click stream
B) phishing
C) webtrail
D) people tracking

Question 80

COGNITIVE ASSESSMENT What system is used to track leads and inquiries from customers, store communications history, and track issues with customers?

A) CRM
B) CMS
C) ERP
D) KMS