Deck 11: Enterprise Systems

Question 1

A simple knowledge management system might consist of using collaboration software.

Answer 1

True

Question 2

The best way to gather tacit knowledge is interactively, such as asking an employee specific questions about how he or she would handle an issue.

Answer 2

True

Question 3

A knowledge management system must include a decision support tool.

Answer 3

False

Question 4

Knowledge of how to close a sale is an example of tacit knowledge that cannot be easily captured.

Question 5

Transmitting documents across the Internet involves lower security risks than traditional electronic data interchange (EDI).

Question 6

A key decision in supply chain management (SCM)related to manufacturing is pricing.

Question 7

One of the disadvantages of an e-marketplace is that it cannot provide a single platform for prices.

Question 8

In the context of supply chain management technologies, using the Internet and Web protocols for electronic data interchange (EDI)increases the cost of transmitting documents.

Question 9

Organizations sometimes pay external agencies for additional data about their potential customers.

Question 10

The type of knowledge stored in a knowledge management system is noncontextual.

Question 11

With a structured process of sharing information among supply chain members, retailers can compare customer demands or sales forecasts with a manufacturer's order forecast.

Question 12

One of the drawbacks of a well-designed enterprise resource planning (ERP)system is that it tends to increase the cost of inventories.

Question 13

Supply chains exist in both service and manufacturing organizations.

Question 14

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM)system.

Question 15

Auctions help determine the price of goods and services when there is no set price in the marketplace.

Question 16

In the context of knowledge management, tacit knowledge can be captured easily in data repositories.

Question 17

Businesses find attracting new customers less expensive than maintaining current customers.

Question 18

Knowledge management draws on concepts of organizational learning and organizational culture.

Question 19

Collaborative filtering is one of the IT tools that can be used to implement a personalization system.

Question 20

Information management is broader in scope than knowledge management because the latter tends to focus on just explicit knowledge.

Question 21

In a manufacturing firm's supply chain management (SCM)system, which area oversees order transmission?

A)Product flow
B)Information flow
C)Stock location flow
D)Finances flow

Question 22

Sales constitute one component in a typical enterprise resource planning system.

Question 23

Procedures constitute one component in a typical enterprise resource planning system.

Question 24

Which is considered a key decision in supply chain management (SCM)related to manufacturing?

A)Consumer type
B)Initial investment
C)Revenue
D)Location

Question 25

In a cloud-based enterprise system, cloud providers are responsible for providing hardware, software, and other needed utility programs.

Question 26

An enterprise resource planning system reduces the need for extensive training.

Question 27

A Chief Knowledge Officer tries to minimize the return on investment related to knowledge management systems and processes.

Question 28

A  knowledge management system should encourage open communication and the exchange of ideas .

Question 29

In a manufacturing firm's supply chain management (SCM)system, which area handles credit terms and payment schedules?

A)Product flow
B)Information flow
C)Finances flow
D)Stock location flow

Question 30

Customers use a cloud-based enterprise system similarly to the way they use cloud utility services.

Question 31

A cloud-based enterprise system is generally less secure than an on-premise system.

Question 32

In a cloud-based enterprise system, providers must supply hardware, software, and other needed utility programs.

Question 33

Which function is coordinated by a supply chain management (SCM)system?

A)Procuring materials and transforming them into intermediate and finished products or services
B)Capturing information about customer interactions for sales personnel and customer service representatives
C)Focusing on long-term relationships with customers
D)Improving budget allocation and managing cash flows

Question 34

In manufacturing, which is one of the major links in the supply chain?

A)Virtual networking
B)Foreign keys
C)Application generation
D)Distribution centers

Question 35

In real estate firms, which is considered one of the major links in the supply chain?

A)Service providers
B)Manufacturing facilities
C)Production units
D)Retailers

Question 36

Hardware is one component in a typical enterprise resource planning system.

Question 37

An enterprise resource planning system reduces the need for extensive training.

Question 38

In a manufacturing firm's supply chain, raw materials flow from _____ to manufacturers, where they are transformed into finished goods.

A)suppliers
B)traders
C)retailers
D)distributors

Question 39

In supply chain management (SCM)related to manufacturing, which of the following is considered a key decision about inventory?

A)Which transportation systems will reduce cost?
B)What should be produced?
C)How much should be ordered?
D)Where should the manufacturing facilities be located?

Question 40

A well-designed enterprise resource planning system helps to reduce labor costs.

Question 41

Which vendor offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM)system?

A)SAP
B)Sun Microsystems
C)Microsoft
D)Red Hat

Question 42

In the context of supply chain management (SCM)technologies, _____ enables business partners to send and receive information on business transactions.

A)a global positioning system
B)a local positioning system
C)electronic data interchange
D)direct digital synthesis

Question 43

Which statement is true of electronic data interchange (EDI)?

A)It uses proprietary protocols and networks.
B)It is more beneficial when there are more companies in its network.
C)When Web-based EDI is used, the process of sales forecasting is disrupted.
D)When it uses the Internet and Web protocols, the cost of transmitting documents increases.

Question 44

Which is an example of a third-party exchange?

A)Twitter.com
B)WordPress.com
C)Expedia.com
D)Farms.com

Question 45

In the context of Internet-enabled supply chain management (SCM), which SCM activity involves bargaining and renegotiating prices and term agreements?

A)Order processing
B)Purchasing\procurement
C)Production scheduling
D)Inventory management

Question 46

In the context of supply chain management (SCM)systems, which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI)perform the same function as that of traditional EDI?

A)XML
B)HTML
C)SGML
D)SML

Question 47

_____ help determine the price of goods and services when there is no set price in the marketplace.

A)Bargains
B)Auctions
C)Barters
D)Budgets

Question 48

Online auctions are:

A)cost-effective for selling excessive inventory.
B)based on the barter business model.
C)used to bring buyers and sellers together in a real marketplace.
D)useful when goods already have a set price in the marketplace.

Question 49

Which statement is true of auctions?

A)The organization hosting an auction collects transaction fees for the service.
B)The number of goods sold via traditional auctions is higher than that sold via online auctions.
C)Goods already having a set price in the marketplace are usually auctioned.
D)Online auctions are based on the barter business model.

Question 50

Which statement is true of an e-distributor?

A)An e-distributor offers fast delivery of a wide selection of products and services.
B)An e-distributor provides products and services at high prices.
C)An e-distributor offers services from different vendors in separate packages.
D)An e-distributor is responsible for distributing a handheld catalog of products.

Question 51

In the context of Internet-enabled supply chain management (SCM), which SCM activity involves handling returned goods and out-of-stock notifications to customers?

A)Order processing
B)Customer service
C)Production scheduling
D)Inventory management

Question 52

Which is an example of an e-marketplace?

A)An e-auction
B)An internet service provider
C)An e-distributor
D)A uniform resource locator

Question 53

A company can purchase a maintenance, repair, and operation (MRO)package that might include services from different vendors, but an e-distributor coordinates them into one package for customers. This packaging is an example of a _____ market.

A)vertical
B)targeted
C)horizontal
D)database

Question 54

In Internet-enabled supply chain management (SCM), activities such as coordinating just-in-time (JIT)inventory programs with vendors and suppliers and conducting customer demand analysis are part of _____.

A)production scheduling
B)procurement
C)inventory management
D)order processing

Question 55

Which statement is true of Web-based electronic data interchange (Open EDI)?

A)It reduces the cost of transmitting documents.
B)It has a disadvantage of being platform dependent.
C)It consists of international agreements on privacy protection and data security.
D)It provides more secure data transmission than traditional EDI.

Question 56

In the context of electronic exchange of information, which is used by companies to improve the efficiency and effectiveness of the supply chain process?

A)Really Simple Syndication feeds
B)Traditional client-server interfaces
C)Paper documents
D)The Internet and established Web protocols

Question 57

In supply chain management (SCM), many companies substitute electronic _____ for printing, mailing, and faxing paper documents, such as purchase orders, invoices, and shipping notices.

A)data interchange
B)design automation
C)design processing
D)data validation

Question 58

In the context of e-marketplaces, a _____ market concentrates on coordinating a business process or function involving multiple vendors.

A)horizontal
B)labor
C)diagonal
D)hierarchical

Question 59

An online auction is based on the _____, which brings buyers and sellers together in a virtual marketplace.

A)franchise model
B)recurring revenue business model
C)brokerage business model
D)subscription model

Question 60

In the context of Internet-enabled supply chain management (SCM), which of the following SCM activities involves providing real-time stock information and replenishing stock efficiently?

A)Customer service
B)Advertising scheduling
C)Purchasing\procurement
D)Inventory management

Question 61

In a customer relationship management (CRM)system, e-commerce sites use _____ to confirm items purchased.

A)extranets
B)e-mail
C)spectra
D)data-mining tools

Question 62

Which tool is used to create virtual instructional environments?

A)PicMarkr
B)Scribus
C)BibDesk
D)WebEx

Question 63

Which component of an enterprise resource planning (ERP)system provides information related to e-procurement?

A)The purchasing component
B)The vendor integration component
C)The human resources component
D)The accounting component

Question 64

In the context of personalization technology, which of the following is a drawback of collaborative filtering (CF)?

A)It cannot work well for a single product category.
B)It needs a large sample of users and content to work well.
C)It accepts inputs from only one data source at a time.
D)It cannot make automatic predictions about customers' interests.

Question 65

In a customer relationship management (CRM)system, which is effective in tracking and analyzing customers' buying patterns?

A)Web portals
B)Data-mining tools
C)Extranets
D)Firewall networks

Question 66

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external information needed by other functions.

A)unified database
B)supply chain
C)accounting
D)e-commerce

Question 67

Which feature of a customer relationship management (CRM)application assists with tasks such as controlling inventory and processing orders?

A)Salesforce automation
B)Web-based CRM
C)Survey management
D)Automated customer service

Question 68

In the context of customer relationship management (CRM), _____ requires gathering a lot of information about customers' preferences and shopping patterns.

A)idealization
B)localization
C)personalization
D)visualization

Question 69

In a(n)_____ auction, companies invite sellers to submit bids for products and services so that the buyer can choose the seller that offers the service or product at the lowest price.

A)minimum bid
B)absolute
C)no reserve
D)reverse

Question 70

Which technique is used to improve customer relationship management (CRM)systems by identifying, storing, and disseminating facts about how to perform tasks?

A)Sales automation
B)Collaborative filtering
C)Order processing
D)Knowledge management

Question 71

In the context of collaborative planning, forecasting, and replenishment (CPFR), handling unforeseen problems is called _____ management.

A)sales
B)design
C)marketing
D)exception

Question 72

Personal or informal knowledge is referred to as _____.

A)explicit knowledge
B)absolute knowledge
C)comprehensive knowledge
D)tacit knowledge

Question 73

In a customer relationship management (CRM)system, marketing strategies focus on:

A)long-term relationships with customers.
B)transactions with customers.
C)organizing contacts with business partners.
D)abiding government regulations.

Question 74

In the context of customer relationship management (CRM)applications, which approach is often chosen by organizations with an established IT infrastructure?

A)Subscription-oriented CRM
B)Cloud-based CRM
C)Web-based CRM
D)On-premises CRM

Question 75

A knowledge management system should help an organization:

A)increase revenue by reducing the delivery time for products and services.
B)promote automated downloads of data on product pricing and availability.
C)capture, store, process, and display information in a geographic context.
D)provide inventory status and inventory forecasts.

Question 76

_____ is a search for specific information or patterns using input from multiple business partners and data sources.

A)Sales configuring
B)Cross merchandising
C)Collaborative filtering
D)Order revival

Question 77

In the context of knowledge management, which task is performed by the chief knowledge officer (CKO)in an organization?

A)Ensuring that key knowledge resources are properly collected, stored, and disseminated among the consumers
B)Ensuring that the organization profits from knowledge resources
C)Focusing on gaining and leveraging a keen understanding of consumers
D)Identifying groups of people based on common interests and recommending products or services

Question 78

Which statement is true of collaborative planning, forecasting, and replenishment (CPFR)?

A)It aims to improve operational efficiency and manage inventory.
B)It ensures that the accessibility of data collected with a point-of-sale system is not shared among the supply chain members.
C)It ensures that inventory and sales data are not shared across the supply chain.
D)It increases merchandising and logistics costs for all supply chain members.

Question 79

Which of the following components of an enterprise resource planning (ERP)system provides information on assessing job candidates?

A)The human resources
B)The supply chain
C)The unified database
D)The customer relationship management

Question 80

Which of the following systems' goal is to improve services offered to clients and use client contact information for targeted marketing?

A)An integrated marketing communication system
B)A supply chain management system
C)A customer relationship management system
D)An enterprise resource planning system