Deck 10: Virtualization, Cloud Computing, and Printers

Question 1

Which of the following technologies can provide an application to remote users without the need to install the application on the users' systems?

A) Application virtualization
B) Virtual network interface
C) Infrastructure mode
D) Synchronization app

Answer 1

A

Question 2

You were hired by a design firm that uses Mac equipment exclusively. You prefer to use your Windows laptop and would like to print to the printers that are already in use. When you open the list of shared printers, nothing is shown. 
Which of the following will allow you to discover and print to the network printers from your Windows device?

A) Stop and restart the print spooler on your laptop.
B) Set the printer you prefer to use as default.
C) Download and install Bonjour Print Services.
D) Install the printer using Windows Update.

Answer 2

C

Question 3

Which of the following is a cloud computing element that gives a service provider the ability to dynamically allocate shared physical resources to multiple customers based on each customer's usage demand?

A) On-demand
B) Rapid elasticity
C) Resource pooling
D) Measured service

Answer 3

C

Question 4

A company needs a way to convert 10 years of shipping records currently on paper into files that can be saved to its private cloud storage.
Which of the following will be the best choice to accomplish this goal with the least amount of employee effort?

A) Use the flatbed scanner on a multifunction device connected to a workstation's USB port.
B) Use a dedicated flatbed scanner that is connected to a workstation via USB 3.0.
C) Use a dedicated ADF scanner connected to either a workstation or the LAN.
D) Use a dedicated, network-attached laser printer with a Gigabit Ethernet connection.

Question 5

A small company has hired you to take over its IT needs. The company currently has seven on-site employees and 12 remote employees working from their homes and is looking to hire an additional 20 employees in the next six to eight months. The owners of the company are asking you to obtain a business service that will meet the needs of the current staff as well as scale up when the company grows. The service must provide adequate and scalable computing power and storage.
Which cloud service model should you implement?

A) SaaS
B) IaaS
C) PaaS
D) XaaS

Question 6

A company is hiring several remote employees who will be working primarily from their homes but will need to come into the office once a month. The company is providing the workers with laptop computers and wants a way for them to access their email account whether they are at home, on the road, or in the office.
Which of the following will be the best solution?

A) Internal shared resource
B) Virtual desktop infrastructure
C) Private cloud model
D) Off-site email application

Question 7

A company is utilizing servers, data storage, data backup, and software development platforms over an Internet connection. 
Which of the following describes the company's approach to computing resources?

A) Cloud computing
B) Client-side virtualization
C) Internal shared resources
D) Thick client computing

Question 8

One of the users in your company is asking if he can install an app on his company-provided mobile device. The installation of apps by users is blocked on the company's mobile devices, but you have tested and confirmed this app would be useful for everyone.
Which of the following will allow users to request a minimal version of the app that downloads only what is required to run?

A) Application streaming
B) Off-site email application
C) Resource pooling
D) Rapid elasticity

Question 9

A user is unable to install virtualization software on a Windows 8.1 computer. The user verified the host has sufficient RAM, plenty of available free disk space, and a multicore processor.
Which of the following is the most likely cause for this behavior?

A) Windows 8.1 does not support Type 2 hypervisors.
B) The motherboard does not support hardware-assisted virtualization.
C) The user does not have a valid product license key.
D) The system is incompatible with Type 1 hypervisors.

Question 10

A company is in the middle of an operating system update to Windows 10 from Windows XP, Windows 7, and Windows 8.x. The diverse nature of the update has made it imperative that the help desk techs have the ability to run several concurrent VMs. A few of the techs are experiencing frequent and extended periods of 100% CPU usage on their computers, and these spikes are limiting their ability to assist users in a timely manner.
Which of the following is most likely causing this behavior?

A) Insufficient number of physical processor cores.
B) Disabled hardware-assisted virtualization.
C) Dynamic allocation of RAM is disabled.
D) One or more VHDs are running out of free disk space.

Question 11

A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want users to unintentionally print to the printer.
What can be done to ensure that only authorized users can send print jobs to the printer?

A) Enable user authentication on the printer share.
B) Disable print spooling on the marketing PC.
C) Set security permissions for the marketing PC's signed-in user.
D) Disable the local share on the marketing PC.

Question 12

Henry wants to build a computer that will allow him to run a hypervisor program.
What does Henry not need on his computer?

A) High-end video card
B) Maximum amount of RAM motherboard can accept
C) High-end processor with multiple cores
D) Hard drives with large storage capacity

Question 13

Which of the following printer issues is most likely resolved by performing a calibrate function on a laser or inkjet printer?

A) Misaligned colors on printed page.
B) Voids in one or more colors on a printed page.
C) Misfeeds (no paper being pulled from the paper tray)
D) Multiple sheets pulled from the paper tray at one time.
E) Gradual fading over time as the pages are printed.

Question 14

Kendra, a user, would like to share her serial printer that has no networking connectivity with the other users in her small office.
Which of the following would be the best choice for providing this functionality with the least effort and cost to the user?

A) Install an integrated print server.
B) Enable print sharing on the computer.
C) Update the current print drivers.
D) Enable print sharing on the printer.

Question 15

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer. Furthermore, the client requests that the solution take the least amount of time and effort to maintain.
Which of the following printer types should be recommended?

A) Impact
B) Laser
C) Thermal transfer
D) Inkjet

Question 16

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?

A) Charging
B) Cleaning
C) Transferring
D) Fusing

Question 17

Which of the following is a centrally hosted and managed desktop environment with the capability of spanning multiple offices across various countries in which each user's desktop instance is dynamically provisioned?

A) VPN
B) IaaS
C) VDI
D) SaaS

Question 18

What type of computer is recommended when you want to allow the server to do most of the computing but would like to connect to the server via a browser?

A) Thick client
B) Thin client
C) Virtual client
D) Zero client

Question 19

A new printer has been added in your office and connected to a WAP for use by all users in the company.
Which of the following best describes the method of connectivity for the new printer?

A) Wireless ad hoc mode
B) Wireless Bluetooth
C) Wireless infrastructure mode
D) Wired Ethernet

Question 20

Which of the following terms describes the software layer that is responsible for creating and running a VM on a host?

A) Intel VT
B) Virtual machine
C) Virtual hard disks
D) Physical machine
E) Hypervisor

Question 21

A technician is troubleshooting a printer connected to a computer via USB. The printer will print using the controls at the printer but fails to print from the computer.
Which of the following steps should be taken next?

A) Check for low memory errors on the printer.
B) Make sure printing paper is installed.
C) Verify the printer is powered on.
D) Verify the USB cable is attached.

Question 22

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

A) Virtualization
B) Emulator
C) Virtual desktop
D) Zero client

Question 23

You are installing several VMs on your desktop computer and need to determine whether your system can support running all the VMs at the same time. Your host operating system is Windows 10 Pro, and your system has 16GB of physical RAM installed.
Which of the following is the best approach in making this determination, assuming dynamic allocation of RAM is disabled?

A) Add up the minimum required RAM for each of the guest VM operating systems you will run simultaneously and subtract the RAM required by your host OS.
B) Add up the maximum supported RAM for a 64-bit version of each VM operating system you want to run simultaneously.
C) Multiply 2GB by the number of guest VMs you want to run at the same time and subtract the RAM required by your host OS.
D) Add up the required RAM for each of the guest VM operating systems you want to run at the same time and add the RAM required by your host OS.

Question 24

Which of the following could be a major concern for implementing cloud computing for business-critical services?

A) Incompatible software, hardware, or operating systems.
B) Being charged for computing services that go unused.
C) A cloud provider's inability to scale up or down.
D) An intermittent or unavailable Internet connection.

Question 25

A technician wants to use a hosted virtual machine to provide shared files and folders on the company LAN.
Which of the following will provide the necessary network connection for the VM?

A) Disable the physical NIC and enable the virtual NIC.
B) Connect the virtual NIC to the host's physical NIC.
C) Disable the virtual NIC and enable the physical NIC.
D) Isolate the virtual NIC on its own network subnet.

Question 26

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers.
Which of the following is the most likely problem?

A) Inked ribbon
B) Fuser unit
C) Primary corona
D) Cleaning blade
E) Erasure lamps

Question 27

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?

A) PaaS
B) IaaS
C) SaaS
D) Traditional

Question 28

Which of the following can provide a user with a cloud-based application that is integrated with a cloud-based virtual storage service and can be accessed through a web browser?

A) IaaS
B) Community
C) Hybrid
D) SaaS

Question 29

You connected a printer directly to the network using the printer's integrated NIC. The printer was configured with an IP address for users on the local subnet to utilize.
Which of the following best describes the printing method used by this printer?

A) Shared local printing
B) Remote printing
C) Local printing
D) Cloud printing

Question 30

Which of the following aspects of cloud computing allows a service provider to limit a customer's use of a particular resource based on a service agreement between the provider and the customer?

A) Rapid elasticity
B) On-demand
C) Metered service
D) Measured service

Question 31

One of your sales employees is taking a trip to several conventions over the next several weeks and will need to have access to a printer at each of the locations. Each of the convention centers will be providing hassle-free printing for all Apple computer and iOS mobile device users.
Which of the following technologies will most likely be used to provide print services?

A) Hybrid cloud
B) SaaS
C) AirPrint
D) Printui

Question 32

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions.
Which of the following must be completed before she can use virtualization on her laptop?

A) Download and flash the laptop computer's UEFI.
B) Add additional RAM to the laptop computer.
C) Enable virtualization support in the laptop's UEFI.
D) Upgrade the Windows operating system.

Question 33

You are on a committee tasked with researching and recommending a service that will allow employees the opportunity to save files from their mobile phones, laptop computers, and workstation computers to cloud file storage services.
Which of the following will need to be researched and considered in order to make a comprehensive recommendation?

A) Virtualization application streaming
B) Off-site email applications
C) Type 2 hypervisor application
D) Type 1 hypervisor
E) Synchronization apps

Question 34

Which of the following is considered a security benefit when utilizing virtualization?

A) Consolidating multiple OSs onto the same physical hardware.
B) Allowing multiple applications to be installed on physical machines.
C) Simulating a single operating system on multiple hardware platforms.
D) Isolating operating system when running multiple concurrent VMs.

Question 35

Which of the following is the correct order for the steps of laser printing?

A) Processing, charging, developing, exposing, transferring, fusing, cleaning
B) Processing, developing, charging, exposing, fusing, transferring, cleaning
C) Charging, processing, exposing, developing, transferring, fusing, cleaning
D) Charging, processing, developing, exposing, transferring, cleaning, fusing
E) Processing, charging, exposing, developing, transferring, fusing, cleaning

Question 36

A laser printer is displaying a message indicating a maintenance kit is due for replacement.
Which of the following will be a part of the replacement process?

A) Clean the heating element.
B) Reset the page counter.
C) Replace the print ribbon.
D) Replace the print head.

Question 37

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but print jobs are still not printing on the printer.
Which of the following is the next step to take to resolve this issue?

A) Power cycle the printer.
B) Replace the printer cable.
C) Delete and re-create the printer share.
D) Replace the printer toner cartridge.

Question 38

The laser printer in your accounting department is printing faded prints that are getting lighter over time.
What is the most likely reason for the faded prints?

A) The printer has foreign matter inside the printer.
B) The fuser is not reaching the correct temperature.
C) The printer is low on toner.
D) The paper pickup rollers are worn.

Question 39

A small bank with several regional branches is searching for a solution to consolidate its business services into a single site with centralized management. The service should provide secure resources for use by the bank, and these resources must be isolated from any other organization using the same service provider.
Which of the following will best meet the needs of the bank?

A) Hybrid cloud
B) Private cloud
C) Community cloud
D) Public cloud

Question 40

A customer is looking to replace three aging network servers that are not able to keep up with the growing demand of the company's users. The customer would also like to add three additional servers to provide on-site DNS, intranet, and file services. A technician is recommending a bare metal hypervisor as the best solution for this customer.
Which of the following describes the recommended solution?

A) Type 2 hypervisor installed on a Windows or Linux host OS.
B) Type 2 hypervisor installed directly on server hardware.
C) Type 1 hypervisor installed directly on server hardware.
D) Hosted hypervisor installed as an application.

Question 41

The accounting department has implemented thin clients and VDI. One of the users is complaining that each time she powers on her thin client, she has access only to a web browser. 
Which of the following is the most likely reason for this behavior? (Select TWO.)

A) The user has been assigned a nonpersistent VDI account.
B) The user has not signed in to the VDI server with her user account and password.
C) The user has been assigned a persistent VDI account.
D) The user has entered incorrect credentials to the VDI server.
E) The user's thin client does not have an operating system configured.

Question 42

While servicing a laser printer, the technician notices that paper is jamming immediately after being pulled from the paper tray.
What is the most likely cause of the paper jams?

A) Fuser unit
B) Transfer roller
C) Image drum
D) Paper feed rollers

Question 43

A software developer is testing an application on a Windows 10 desktop computer and needs to perform testing of this same application on Windows 7, Windows 8.1, and Linux operating systems. Due to company policy, the developer must use her existing computer and must be disconnected from the company network while performing these tests.
Which of the following will best meet these requirements while providing the developer the same level of usability she is accustomed to?

A) Install a Type 2 hypervisor and create the Windows VMs and a Linux VM.
B) Boot a Type 1 hypervisor from a flash drive and create the Windows VMs and a Linux VM.
C) Install a Type 1 hypervisor and create a Windows 10 VM and the remaining VMs.
D) Create a multi-boot system using Windows 10, Windows 8.1, and Windows 7 and then create a Linux VM.

Question 44

Which of the following components provides the physical network connectivity for a virtual machine, managed by a Type 2 hypervisor, to connect to an Ethernet switch via a UTP patch cable?

A) Host computer's virtual network interface.
B) Host computer's physical network interface.
C) Virtual machine's physical network interface.
D) This type of connection is not possible using a VM.

Question 45

You have been tasked with performing routine maintenance on an inkjet printer. After printing a test page, you notice missing lines of print in various areas throughout the page. 
Which of the following should you do to resolve this issue? (Select TWO.)

A) Replace the toner cartridge.
B) Change the image drum.
C) Replace the fuser assembly.
D) Run the head cleaning utility.
E) Manually clean the print nozzles.
F) Clean the dot matrix print head.

Question 46

A user contacted the help desk to report that the laser printer in his department is wrinkling the paper when printed. The user checked the paper in the supply tray, and it is smooth and unwrinkled.
Which of the following is the most likely reason for the wrinkled paper? (Select TWO.)

A) The paper does not meet the requirements for the printer.
B) The user is selecting the wrong driver for the printer.
C) The paper is creased before it is installed in the printer.
D) The pages being printed are using too much toner.
E) The paper is damp when run through the printer.
F) The printer does not have enough free memory.

Question 47

A customer is experiencing intervals during the day when the file server on her local network cannot keep up with the demands of the users. During these times, some users have to wait for files to open or save, and some users get errors stating their application has timed out. 
Which of the following could be a possible solution to this ongoing issue? (Select TWO.)

A) Ask half of the users to stop using the application during the problem time.
B) Add additional file servers to the local network to handle the demand.
C) Implement a cloud-based model with rapid elasticity.
D) Implement an off-site cloud-based email application.
E) Contact the cloud service provider to increase resource pooling.

Question 48

Molly, a technician, has been tasked with researching an emulator for the software developers to test cross-platform applications on various PCs and a variety of mobile devices.
Which of the following will be a required step in selecting an emulator? (Select TWO.)

A) Verify the emulator supports a virtual processor.
B) Verify the emulator supports virtual RAM.
C) Verify the hypervisor software supports the emulator needed for testing.
D) Verify the system requirements of the hypervisor.
E) Verify the emulator supports NAT and bridged network connections.

Question 49

The receptionist's directly connected laser printer is printing blank sheets. The technician assigned to the trouble ticket has replaced the toner. However, blank pages continue to print from the receptionist's PC.
Which of the following steps should be performed next?

A) Print a test print from the printer's console.
B) Remove the fuser unit and clean the fuser rollers.
C) Flip the paper over in the paper tray.
D) Redirect the print to the primary LPT port.

Question 50

The administrative assistant of the company's CEO is asking about a printer for her use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents.
Which of the following technologies will best meet the administrative assistant's request? (Select TWO.)

A) Cloud printing
B) Remote printing
C) Bluetooth printer
D) Wireless infrastructure
E) Network printer
F) Local printer

Question 51

A customer has contacted you to help him alleviate the large amount of time and effort that goes into adding and removing users who require access to a business productivity suite. The suite of applications includes word processing, spreadsheet, presentation, and email. Each time an employee is hired, a technician spends over an hour preparing a computer for the user. Likewise, when an employee leaves the company, a technician spends an hour decommissioning the computer.
What aspect of cloud computing will be most beneficial in reducing a technician's time and effort while still giving the technician the ability to create and delete user accounts?

A) Measured service
B) On-demand
C) Metered service
D) Hybrid cloud

Question 52

Mary's company has asked her to research new computers. The company wants to provide workers with minimal computers that have an operating system and a browser that will allow the workers to connect to a server. The server will do most of the necessary processing.
What kind of computer should Mary recommend?

A) Thick client
B) Thin client
C) Virtual client
D) Zero client

Question 53

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access Denied" message.
Which of the following is the most likely reason the other users cannot print?

A) The printer is malfunctioning and requires service.
B) The USB cable is defective and needs to be replaced.
C) The other users lack sufficient permissions for the shared printer.
D) The other users need to have the print drivers updated for the printer.

Question 54

A user is experiencing garbled print on each page printed from her printer.
Which of the following would be a probable cause for the garbled print? (Select TWO.)

A) Ink cartridge has clogged nozzles.
B) Printer paper does not meet specifications.
C) Print drivers are corrupt or need to be updated.
D) Printer needs to be calibrated.
E) An application on the computer is sending garbled print.
F) Printer needs to be cleaned.

Question 55

A Windows computer is shared between several users, each with his own local user account. Each user has his own dedicated, uniquely configured VM stored in a public folder on the computer.
Which of the following steps should be taken to secure the VMs so no user can copy or delete another user's VM files? (Select TWO.)

A) Install anti-malware software on each VM OS.
B) Secure the VM files with permissions.
C) Configure BIOS/UEFI passwords on the host computer.
D) Connect each VM to a separate, dedicated virtual NIC.
E) Install anti-malware software on the host OS.
F) Apply encryption to the VM files.

Question 56

A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printer's paper feeder for issues.
Which of the following printer parts should the technician check first for problems related to paper feeding? (Select TWO.)

A) Transfer belt
B) Toner cartridge
C) Pickup rollers
D) Tractor feed
E) Separation pad
F) Print head

Question 57

A technician is using a network-attached desktop computer with a Type 2 hypervisor to run two VMs. One of the VMs is infected with multiple worms and other forms of known malware. The second VM is a clean installation of Windows. The technician has been tasked with logging the impact on the clean Windows VM when the infected VM attempts to infiltrate the clean VM through the network.
What should the technician do to best protect the company LAN while performing these tests?

A) Encrypt each VM and the host OS using disk-based encryption.
B) Enable the software firewalls on each VM OS and on the host OS.
C) Place both VMs on virtual NICs that are isolated from the company LAN.
D) Disable the virtual network interface controller in each VM OS.

Question 58

A technician is installing a hypervisor on a host system with a single physical NIC that runs a high-bandwidth network application. The host NIC is running at optimum bandwidth and cannot support additional network traffic. The technician will be configuring eight networked VMs that will be interconnected and on their own dedicated virtual subnet separate from the existing physical LAN subnet.
When networking the VMs, what will the technician need to do to guarantee that the host network's performance is not affected without adding complexity or additional cost to the host configuration?

A) Connect each VM to a different physical switch port on the LAN subnet.
B) Install one new physical NIC for each VM.
C) Isolate all VM virtual NICs from the physical NIC.
D) Connect only the VMs that are running on the host's physical NIC.

Question 59

Which of the following are advantages of implementing cloud computing over services hosted internally? (Select THREE.)

A) Rapid elasticity
B) On-demand services
C) On-site servers
D) Extensive technical configuration
E) Metered services
F) No Internet connection required

Question 60

A technician is troubleshooting a Windows 10 x64 desktop system with a Type 2 hypervisor that is hosting four VMs that must be run simultaneously. The technician suspects the sluggish performance is due to insufficient physical RAM in the host computer and has disabled dynamic RAM allocation in the hypervisor.
Assuming each operating system installed requires 2GB of RAM, what is the minimum amount of physical RAM that will need to be installed in the host system to meet the requirements of this scenario?

A) 2048MB
B) 4096MB
C) 8192MB
D) 10240MB
E) 12288MB

Question 61

Which of the following technologies provides a method for personalizing network-connected laptop and desktop computers with only the apps each individual user needs without complicated customization? (Select TWO.)

A) Application virtualization
B) Metered service
C) Off-site email applications
D) Cloud-based applications
E) Measured Service

Question 62

You are troubleshooting an inkjet printer that prints areas on the page with random voids and missing colors.
Which of the following will best help resolve the problem? (Select TWO.)

A) Printhead wires not firing
B) Printer calibration
C) Low toner level
D) Defective ribbon
E) Head cleaning utility
F) Printhead gap setting