Deck 6: Troubleshooting Windows Startup

Question 1

The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

A) F4
B) F8
C) F10
D) F12

Answer 1

B

Question 2

Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues.  
What tool can Henry use to create a bootable flash drive in Windows 10?

A) Windows Media Creation tool
B) Windows ISO creator
C) Windows Media Center
D) Windows DVD maker

Answer 2

A

Question 3

Why does a normal hard boot take longer than a normal soft boot?

A) The operating system must initialize
B) The initial steps must be performed by the BIOS/UEFI
C) The power takes time to reach the computer
D) Windows must enter Recovery mode

Answer 3

B

Question 4

What command can be used to scan for Windows installations not stored in the BCD?

A) bootrec /scanOS
B) bootrec /fixmbr
C) bootrec /fixboot
D) bcdedit

Question 5

What Windows process is responsible for authenticating users?

A) Lsass.exe
B) Winlogon.exe
C) Csrss.exe
D) Smss.exe

Question 6

James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart.  
What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?

A) Enable Debugging
B) Enable Boot Logging
C) Enable Safe Mode
D) Enable Safe Mode with Command Prompt

Question 7

What command can be used to repair a dual boot system?

A) bootsect
B) bootrec
C) bcdedit
D) bootrep

Question 8

What command can be used to totally wipe a hard drive clean, including the partitioning system?

A) wpeinit
B) bootrec
C) bcdedit
D) diskpart

Question 9

Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

A) Event Viewer
B) Boot Logging
C) Safe Mode with Networking
D) Windows Boot Manager

Question 10

Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO.  
What type of installation will you recommend for Zach?

A) Custom installation
B) In-place upgrade
C) Repair upgrade
D) Network installation

Question 11

Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times.  
What tool should you use first to help repair your computer?

A) Use BIOS to see if the hard drive is available.
B) Use Safe Mode to boot.
C) Use Startup Repair.
D) Run sfc /scannow for Windows RE command prompt.

Question 12

If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?

A) chkdsk /scannow
B) sfc /scannow
C) sfc /r
D) chkdsk /r

Question 13

Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains.  
What can you tell Sara about the ESP partition?

A) It was created by the MBR to store Windows boot and startup files.
B) It was created by Windows to store the Windows OS files.
C) It was created by GPT to store Windows OS files.
D) It was created by GPT to store Windows boot and startup files.

Question 14

Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load.  
Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?

A) smss.exe
B) csrss.exe
C) lsass.exe
D) winload.efi

Question 15

Registry files, if deleted, can be restored from those saved in what folder?

A) C:\Windows\System32\WinBackup
B) C:\Windows\System32\Config\RegBack
C) C:\Windows\System32\Config\Hive
D) C:\Windows\System32\RegBack

Question 16

What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?

A) F8
B) Spacebar
C) F5
D) Enter

Question 17

As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?

A) Gives the Command prompt
B) Boot in Safe Mode with Networking
C) Boot in Safe Mode
D) Advanced Boot Options screen appears

Question 18

What is responsible for getting a system up and going and finding an OS to load?

A) Windows Boot Manager
B) Startup BIOS/UEFI
C) Setup BIOS/UEFI
D) BootMgr

Question 19

What command can be used to check for file system errors?

A) mdsched
B) bootrec
C) sfc /scannow
D) chkdsk /r

Question 20

Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet.  
Where can Eric go to look up the device driver's filename to determine what device uses the device driver?

A) Windows BCD
B) Windows\System\drivers folder
C) Window\Drivers
D) Windows\System32\drivers folder

Question 22

What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)

A) Activates the HAL
B) Starts critical services
C) Loads system registry hive
D) Starts the Session Manager

Question 23

What command can be issued within Windows RE to enable networking?

A) ipconfig start
B) netconf load
C) wpeinit
D) netsh if up

Question 24

What error messages are likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager? (Choose all that apply.)

A) Missing operating system
B) Error loading operating system
C) Invalid boot disk failure
D) Invalid partition table