Deck 1: The Role and Importance of Smm

Question 1

Which of the following is one way to manage the time invested in social media marketing?

A) Leverage tools like Hootsuite that are designed to improve efficiencies.
B) Hire an outside agency.
C) Only spend time on one social media site at a time.
D) Install times on employee computers to monitor time spent on social media.
E) None of these.

Answer 1

A

Question 2

Marketing investment in social media is forecast to increase.

Answer 2

True

Question 3

Only large corporations have been successful in measuring the return from their social media marketing efforts.

Answer 3

False

Question 4

Social media marketing is a form of what type of marketing?

A) Social networking
B) Online advertising
C) Word of mouth
D) Paid search
E) Direct mail

Question 5

What is the primary lesson behind the "United Breaks Guitars" case?

A) Online video has the power to reach millions of people at a very low cost.
B) Companies must be active in monitoring their brands online in order to respond in a timely manner to customer issues.
C) A well-executed PR strategy can help control negative social media messages.
D) Social media is only effective for customer complaints.
E) Customer service should not be outsourced.

Question 6

Name and describe one best practice for social media marketing.

Question 7

SMM is different because:

A) it does not employ traditional marketing methods in the usual way.
B) it does not control the content of the message.
C) it emphasizes audience contribution.
D) all of these.
E) none of these.

Question 8

According to the text, the reason why social media marketing is such a growth industry right now is because corporate marketers are planning on using external resources for their new social media efforts.

Question 9

Which is a true statement?

A) B2B firms cannot benefit from social media.
B) Over half of U.S. adults over the age of 65 were Internet users.
C) Social media is only for certain companies and industries.
D) Monitoring social media is an inefficient use of company time.
E) Most people do not spend that much time using social media.

Question 10

Social media marketing is based on marketing principles that have been around for years.

Question 11

Which firm is credited with creating "the perfect business apology"?

A) Wikipedia
B) Facebook
C) JetBlue
D) Twitter
E) None of these.

Question 12

According to the text, social media is only being adopted by younger populations.

Question 13

Which of the following is not one of the seven myths of SMM?

A) SMM is too time-consuming.
B) SMM isn't right for most businesses.
C) There is no return on investment on SMM.
D) Social media is just for the young.
E) Social media is just a fad.

Question 14

In order to be a successful social media marketer, you need a number of technical and personal skills. Which of the following is not considered vital?

A) Basic computer skills
B) Good listening skills
C) Strong reading and comprehension skills
D) A big ego
E) A sense of humor

Question 15

According to the text, social media is a part of a larger media ecosystem made up of:

A) paid media.
B) b ought media.
C) owned media.
D) A, B, and C.
E) A and C

Question 16

Which of the following is considered the earliest ancestor of social media?

A) ARPANET
B) Email
C) Telegram
D) Whole Earth 'Lectronic Link
E) USENET

Question 17

According to the text, SMM employs word-of-mouth marketing.

Question 18

Identify two ways that social media marketing differs from traditional marketing.

Question 19

Why is social media so attractive for consumers?

A) It is free.
B) It allows for more insight and creativity.
C) It gives the consumer more power.
D) It is used by everybody.
E) It allows consumers to vent about bad customer service.

Question 20

Which of the following is not an important aspect to social media marketing?

A) Creating buzz through content to attract attention
B) Finding ways for the fans and users to share a company's message through various social channels
C) Ensuring the product message is always paramount
D) Developing two-way online conversations with users
E) Monitoring and responding