Deck 12: Processing Mail

Question 1

Certified mail provides the most secure service offered by the United States Postal Service.

Answer 1

False

Question 2

Stamped cards with postage imprinted on them are sold by the United States Postal Service.

Answer 2

True

Question 3

Office workers should take precautions to protect themselves from dangerous substances that might be present in envelopes and packages by

A) wearing a face mask and gloves
B) washing their hands with disinfectant soap after handling mai l
C) avoiding touching their face and mouth to help prevent the transfer of germs
D) all the above

Answer 3

D

Question 4

A Certificate of Mailing is a receipt that provides proof of the date when an item was delivered.

Question 5

All United States Postal Service state and territory abbreviations have three letters.

Question 6

When you prioritize mail, you sort the different pieces of mail in order of importance.

Question 7

When you keep a record of items you expect to receive under separate cover, by special postal services, or by private mail services, you are

A) creating an expected mail log
B) routing a letter
C) annotating a letter
D) referring a letter

Question 8

A routing slip is used to annotate mail.

Question 9

When you open mail for supervisors or coworkers, you should not

A) check each letter for the signature and address of the sender before discarding the envelope
B) record the current date on each item received
C) contact the sender if an enclosure is missing
D) open envelopes marked Personal or Confidential

Question 10

Approved publishers and registered news agents may mail items such as newspapers and magazines at the Periodicals postage rates.

Question 11

When you do a volume mailing, you send many mail items to the same person.

Question 12

When you distribute a letter that more than one person in the company should read, you are

A) documenting the receipt of a letter
B) routing a letter
C) annotating a letter
D) none of the above

Question 13

When handling mail, there is no need to take special precautions when handling confidential information.

Question 14

When using a window envelope, you should position the address on the letter or form so it is visible through the window.

Question 15

In some companies, a worker from each department comes to the mailroom to pick up the department's mail.

Question 16

When opening mail for others, you should verify that all enclosures referred to in the correspondence are actually enclosed.

Question 17

A No. 10 envelope is the standard size used for business letters in the United States.

Question 18

You should always include the ZIP Code as part of the address for domestic mail.

Question 19

When you write comments related to the content on a letter for a supervisor or coworker, you are

A) documenting the receipt of a letter
B) routing a letter
C) annotating a letter
D) referring a letter

Question 20

Mailroom workers should open all mail marked Personal or Confidential.

Question 22

Which class of domestic mail would you use for a ten-pound package when delivery in three days or less is not necessary?

A) First-Class Mail
B) Priority Mail
C) Standard Mail
D) Parcel Post

Question 23

Special services offered by the United States Postal Service include

A) telegrams
B) private courier service
C) registered or insured mail
D) all the above

Question 24

Which class of domestic mail would you use for a ten-pound package when you need delivery in three days or less?

A) First-Class Mail
B) Priority Mail
C) Standard Mail
D) Parcel Post

Question 25

Which class of domestic mail would you use for routine business letters, bills, and postcards?

A) First-Class Mail
B) Express Mail
C) Standard Mail
D) Parcel Post

Question 26

If you require proof of delivery for a letter, which of these services should you request?

A) Certified Mail
B) First-Class Mail
C) Standard Mail
D) Return Receipt

Question 27

To protect confidential information, you should

A) not be concerned about your supervisor's preferences
B) follow your company's mail procedures
C) protect printed documents
D) both B and C
E) both A and C

Question 28

Advantages of using computer-generated mailing lists include the ability to

A) quickly retrieve, change, or delete addresses
B) easily avoid duplicate addresses
C) select addresses from a master list to create a smaller list for a special mailing
D) all the above

Question 29

Before folding and inserting a letter, you should make sure that

A) the address on the envelope matches the address on the letter
B) the ZIP Code appears on the first line on both the envelope address and return address
C) all enclosures noted at the bottom of the letter are actually enclosed in the envelope
D) both A and B
E) both A and C

Question 30

An envelope might be stapled to a document when

A) the mailing date is the same as the postmark date
B) there is a return address on the letter
C) an enclosure is missing from the envelope
D) all of the above

Question 31

The maximum weight for Priority Mail is

A) 30 pounds
B) 50 pounds
C) 70 pounds
D) there is no weight limit

Question 32

An OCR device may be unable to read an address when

A) the address is handwritten
B) the envelope is too small or too large for the OCR equipment
C) the address is not within the OCR read area
D) all of the above

Question 33

Which class of domestic mail is the fastest service with delivery on a Sunday or holiday in some places for an extra charge?

A) First-Class Mail
B) Priority Express Mail
C) Priority Mail
D) both B and C

Question 34

When you forward mail to another associate for action you should include a

A) routing slip
B) referral slip
C) action slip
D) Priority slip

Question 35

When using a private delivery service, you must prepare a label that typically includes

A) your name, address, and Social Security number
B) the recipient's name, address, and phone number
C) the combined length and width of the box
D) none of the above

Question 36

The envelope for an international address should

A) include the foreign postal code on the same line as the city or town name and the country name on the line below
B) include the city, state and foreign postal code on the same line
C) put the foreign post on the last line of the address
D) none of the above

Question 37

Which of the following incoming mail items are properly prioritized?

A) personal and confidential letters, packages, letters containing orders, letters containing checks or money orders
B) personal and confidential letters, letters containing checks or money orders, letters containing customer orders, packages
C) letters containing checks or money orders, personal and confidential letters, letters containing orders, packages
D) letters containing checks or money orders, packages, letters containing orders, personal and confidential letters

Question 38

According to the Centers for Disease Control and Prevention (CDC), characteristics of suspicious packages and letters include

A) inappropriate or unusual labeling
B) excessive packaging material
C) postmarks from a city or state the same as the return address
D) both A and B