Deck 4: Communicating in Written Form

Question 1

In a block format business letter, all lines begin at the left margin.

Answer 1

True

Question 2

Putting aside anything else on your mind when you read is

A) focusing on your reading
B) identifying the purpose for reading
C) scanning
D) summarizing

Answer 2

A

Question 3

Employees must often read at work to understand directions for using equipment.

Answer 3

True

Question 4

Informational reports are typically based on information gathered within the normal operations of a company.

Question 5

The summary section of a report lists the report headings and their corresponding page numbers.

Question 6

Email addresses begin with a domain name that is followed by the @ symbol and a unique user ID.

Question 7

In open punctuation style for a business letter, a colon is placed after the salutation and a comma is placed after the complimentary close.

Question 8

Reporting on the progress of tasks or projects is a common use of writing at work.

Question 9

To prepare good news or neutral messages, use a direct approach.

Question 10

Business writing is

A) not an important task for most office workers
B) purpose driven
C) used to seek or provide specific information
D) both B and C

Question 11

A footer is information that appears below the body text on pages of a document.

Question 12

The primary purpose of editing is to determine who the audience for the message will be.

Question 13

A well-written business message

A) is expected to contain only one or two errors
B) is clear, concise, courteous, complete, and correct
C) should not contain polite expressions such as please or thank you
D) none of the above

Question 14

Management of writing tasks requires

A) identifying the reason for the message and securing needed information
B) composing a draft and revising as needed
C) scheduling writing tasks to meet deadlines
D) all the above

Question 15

Your reading rate is your ability to understand what you have read.

Question 16

Your vocabulary is words you know and understand how to use.

Question 17

A memo is an informal business document used to communicate with an individual or group.

Question 18

A widow line is one that appears alone at the end of a page or column, separated from the rest of the paragraph.

Question 19

The audience for your writing should have little influence on how formal your writing style will be.

Question 20

A common use of reading at work is to

A) learn about the company
B) follow instructions on forms
C) gather information to respond to inquiries
D) all the above

Question 21

A type of graph used to show changes over a period of time is a

A) line graph
B) bar graph
C) pie chart
D) both B and C

Question 23

An envelope for a business letter

A) makes an impression on the reader before he or she sees the letter
B) should be of the same quality and color as the stationery used for the letter
C) must be of a proper size and material acceptable to the United States Postal Service
D) all the above

Question 24

When writing an informational report

A) use a direct approach
B) use a subject line or title to help the reader focus on the purpose of the report
C) consider the audience in determining the writing style
D) all the above

Question 25

An analytical report

A) usually does not require information gathering
B) is usually a shorter, less complex report than an informational report
C) usually presents data along with interpretations
D) all the above

Question 26

The primary purpose of editing a document is to

A) develop an understanding of the audience for the document
B) make sure the message is accurate and conveys what the writer intended
C) determine the response the writer desires from the reader
D) determine the purpose of the message

Question 27

The ability to understand what you have read, seen or heard is called

A) comprehension
B) vocabulary
C) context
D) focus

Question 28

A formal written business communication, usually to someone outside the organization, is a (an)

A) memo
B) business letter
C) e-mail message
D) newsletter

Question 29

Programs that allow voice input are called

A) optical character recognition
B) speech recognition
C) voice recognition
D) both B and C

Question 30

Drafting a document involves

A) determining the main points of the message
B) revising and editing the document
C) proofreading the document for final presentation
D) all the above

Question 31

A type of graph used to show parts of a whole

A) line graph
B) bar graph
C) pie chart
D) both B and C

Question 32

a message that states what you want to say in the fewest and most direct words possible is

A) clear
B) courteous
C) concise
D) correct

Question 33

An appendix for a report

A) gives the reader an overview of the report
B) provides detailed information to support the body of the report
C) contains the text or message of the report
D) identifies sources used in preparing the report

Question 34

A message that involves a refusal or other news that the reader will find disappointing is a

A) positive message
B) neutral message
C) negative message
D) persuasive message

Question 35

A type of report that is based on data gathered within the normal operations of a company is a

A) analytical report
B) statistical report
C) informational report
D) research report

Question 36

When creating desktop published documents

A) use little white space, fitting as much text and graphics on the page as possible
B) use all caps for all headings because all caps is easier to read than uppercase and lowercase letters
C) include artwork or photos that are relevant to the message
D) use four to six different fonts on each page to vary the appearance of the text