Deck 9: Time and Workstation Management

Question 1

Being disorganized can be a major time-waster.

Answer 1

True

Question 2

When you work alone at the office after regular hours

A) work near a phone and keep emergency telephone numbers handy
B) lock all doors to your work area
C) get to know the cleaning staff and when to expect them
D) all the above

Answer 2

D

Question 3

A task list can be created using a calendar program or PIM program.

Answer 3

True

Question 4

You should arrange your work so that you seldom have to get out of your chair and walk to the copier or to the supply cabinet.

Question 5

You should use the same type of paper for all printing tasks to avoid spending time selecting paper for each job.

Question 6

Smartphones usually come with programs for storing contact data but not for scheduling appointments.

Question 7

To prevent unnecessary strain on the arms and wrists, the height of the desktop should not allow your elbows to be parallel to the computer keyboard and floor.

Question 8

Unplanned questions from coworkers that relate to your work are time-wasters.

Question 9

To get dependable service from your equipment, you will need to do preventive maintenance and give your equipment routine care.

Question 10

Applying safety practices at your workstation will help prevent accidents and injuries.

Question 11

Talking on the telephone is always a time-waster.

Question 12

Security measures used by businesses

A) typically control outsider access to parts of the building
B) do not control employee access to parts of the building
C) may include badges read by proximity readers for employees
D) both A and C
E) both B and C

Question 13

A time log is a written record of what you do and how much time is used.

Question 14

Analyzing how you spend your time can increase your effectiveness in managing your work.

Question 15

To improve safety at work

A) do not keep emergency numbers posted by your telephone
B) know which employees have completed first aid training and are qualified to help in an emergency
C) do not waste time learning fire exits routes as someone will escort you in case of a fire
D) both B and C

Question 16

Modular workstations are popular because they are made up of parts that can be put together in various ways.

Question 17

Having many items on your desktop may look cluttered, but this arrangement makes finding items easy.

Question 18

Work simplification is the study of the effects of the work environment on the health of workers.

Question 19

To use supplies properly

A) select the quality of the supply according to the nature and importance of the task
B) do not waste time reading product labels
C) keep as many supplies as you can in your workstation to avoid trips to the supply closet
D) both A and C

Question 20

The process of improving the procedures for getting work done is

A) ergonomics
B) work simplification
C) procrastination
D) prioritizing

Question 21

Preventative maintenance includes

A) Learning how to use and care for your equipment properly
B) Inspecting and cleaning the equipment regularly
C) Reporting problems right away to the appropriate person
D) all of the above

Question 22

When working at a computer

A) good posture is not important since you will be sitting
B) you should keep you back straight against the back of your chair
C) let your feet dangle from your chair part of the time
D) all the above

Question 23

Which of the following is a common time-waster at work?

A) unnecessary telephone conversations
B) excessive socializing
C) ineffective communication
D) all the above

Question 25

To avoid eye strain

A) remember to blink your eyes
B) face your computer monitor directly in front of the window
C) adjust the screen angle so that it is above your eye level
D) all of the above

Question 26

Manual reminder systems include

A) desk calendars and personal planners
B) desk calendars but not day planners
C) personal information management programs
D) both A and C

Question 27

Which of the following information will you need to schedule an appointment?

A) the name and telephone number of the individual requesting the appointment
B) the date, time, and approximate length of the appointment
C) the location and purpose of the meeting
D) all the above

Question 28

When analyzing how you spend your time

A) look at only the major activities
B) review the busy periods but do not be concerned about the slow periods
C) determine how well the tasks you complete contribute to meeting your work goals
D) all the above

Question 29

Carpal tunnel syndrome

A) is a repetitive strain injury
B) occurs when stress is placed on the hands, wrists, or arms
C) can occur while working at the computer keyboard for long periods of time
D) all the above

Question 30

Wellness programs

A) help promote a healthy lifestyle
B) increase medical expenses
C) Increase work time lost due to illness
D) both A and C

Question 31

When making appointments

A) it is a good idea to schedule overlapping appointments since meetings often run short
B) confirm the time with your manager if you make appointments for him or her
C) do not keep the previous year's appointment data because it requires too much storage space
D) both A and B

Question 32

When prioritizing work tasks

A) identify the date by which the task should be completed
B) how much time a task will take is not a concern
C) determine whether other people will be involved in completing the task
D) both A and C
E) both B and C

Question 33

Which of the following should be considered when analyzing workflow?

A) Group and complete similar tasks together.
B) Keep tasks separate to maximize your efficiency.
C) Enlist the help of others when you have an important deadline to meet.
D) both A and C

Question 34

If you are responsible for keeping a manual calendar for others

A) Provide a listing of appointments at the beginning of the day
B) Show the appointments for the day in the order in which they are received.
C) Write the appointment information in pen because it is more professional
D) both A and C

Question 35

Which of the following statements is true about setting priorities?

A) Your priorities are your own and do not need to be discussed with coworkers or supervisors.
B) Priorities must consider how much time a task will require.
C) Due dates are not considered when setting priorities.
D) both A and C

Question 36

To avoid disorganization at work

A) do not group similar tasks together
B) prepare a daily plan for your work
C) plan complicated jobs before starting them
D) both A and B
E) both B and C

Question 37

Protect yourself from upset workers by

A) avoiding verbal arguments
B) staying at your desk if you feel threatened
C) Reporting any unusual behavior to company security
D) both A and C

Question 38

Lighting provided by overhead light fixtures for the entire work area is called

A) task lighting
B) ambient lighting
C) indirect lighting
D) direct lighting