Deck 13: Professionalism
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Deck 13: Professionalism
1
Which action on the part of a health care professional demonstrates knowledge about developing appropriate relationships with patients?
A) Treat patients like friends
B) Try to please patients
C) Focus on helping patients achieve maximum wellness
D) Share personal problems
A) Treat patients like friends
B) Try to please patients
C) Focus on helping patients achieve maximum wellness
D) Share personal problems
Focus on helping patients achieve maximum wellness
2
An increasing number of health care providers accept tattoos and piercings on their employees as long as they are not frightening or offensive.
True
3
What is the most likely reaction of patients who hear health care professionals complain about their working conditions?
A) Loss of confidence in their care
B) Sympathy for the professionals
C) Empathy
D) Boredom
A) Loss of confidence in their care
B) Sympathy for the professionals
C) Empathy
D) Boredom
Loss of confidence in their care
4
The most important reason for dressing conservatively at the workplace is to:
A) maintain tradition.
B) please employers.
C) increase patients' confidence.
D) fit in with coworkers.
A) maintain tradition.
B) please employers.
C) increase patients' confidence.
D) fit in with coworkers.
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5
What you post on social media is your own business and is not of concern to your employer.
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6
Which of the following best illustrates the meaning of professional distance?
A) Using good judgment when physically touching patients
B) Caring about patients without becoming too friendly
C) Maintaining a comfortable distance during conversation
D) Restraining one's emotions when working with patients
A) Using good judgment when physically touching patients
B) Caring about patients without becoming too friendly
C) Maintaining a comfortable distance during conversation
D) Restraining one's emotions when working with patients
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7
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8
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?
A) Allow yourself to feel angry.
B) Ask yourself what might have caused this reaction.
C) Let the patient know he or she has hurt your feelings.
D) Ignore the rude behavior.
A) Allow yourself to feel angry.
B) Ask yourself what might have caused this reaction.
C) Let the patient know he or she has hurt your feelings.
D) Ignore the rude behavior.
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9
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10
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11
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12
Which is the best definition of "professionalism" as it applies to the health care professional?
A) Looking competent
B) Having self-confidence
C) Doing one's best to provide high-quality service
D) Being highly skilled
A) Looking competent
B) Having self-confidence
C) Doing one's best to provide high-quality service
D) Being highly skilled
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13
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14
What is the first thing to do if you are unsure about how to request a personal leave day from work?
A) Do what is most convenient for you
B) Ask a coworker
C) Ask your supervisor
D) Look in the employee manual
A) Do what is most convenient for you
B) Ask a coworker
C) Ask your supervisor
D) Look in the employee manual
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15
The best way to deal with problems in the workplace is to:
A) try to avoid becoming involved with them.
B) look for another job.
C) assume responsibility for solving the problems.
D) learn as much as possible from the problems.
A) try to avoid becoming involved with them.
B) look for another job.
C) assume responsibility for solving the problems.
D) learn as much as possible from the problems.
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16
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17
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18
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19
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20
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21
Having a professional __________ means approaching work positively and enthusiastically.
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22
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23
_____ means trying to understand how another person sees the world.
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24
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25
Rather than viewing them negatively, health care professionals can view _______________ as opportunities for positive action.
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26
When health care professionals approach situations objectively, this means they consider the __________ rather than reacting emotionally.
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27
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28
"Caring competence" is a good way to define the _______________ required of those who work in health care.
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29
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30
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