Deck 13: Professionalism

Full screen (f)
exit full mode
Question
Which action on the part of a health care professional demonstrates knowledge about developing appropriate relationships with patients?

A) Treat patients like friends
B) Try to please patients
C) Focus on helping patients achieve maximum wellness
D) Share personal problems
Use Space or
up arrow
down arrow
to flip the card.
Question
An increasing number of health care providers accept tattoos and piercings on their employees as long as they are not frightening or offensive.
Question
What is the most likely reaction of patients who hear health care professionals complain about their working conditions?

A) Loss of confidence in their care
B) Sympathy for the professionals
C) Empathy
D) Boredom
Question
The most important reason for dressing conservatively at the workplace is to:

A) maintain tradition.
B) please employers.
C) increase patients' confidence.
D) fit in with coworkers.
Question
What you post on social media is your own business and is not of concern to your employer.
Question
Which of the following best illustrates the meaning of professional distance?

A) Using good judgment when physically touching patients
B) Caring about patients without becoming too friendly
C) Maintaining a comfortable distance during conversation
D) Restraining one's emotions when working with patients
Question
Match between columns
Keeps workplace in order
Dependable
Keeps workplace in order
Model good health
Keeps workplace in order
Flexible
Keeps workplace in order
Accepting of differences
Keeps workplace in order
Courteous and considerate
Keeps workplace in order
Good communicator
Keeps workplace in order
Organized
Keeps workplace in order
Ethical
Keeps workplace in order
Calm
Keeps workplace in order
Motivated
Question
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?

A) Allow yourself to feel angry.
B) Ask yourself what might have caused this reaction.
C) Let the patient know he or she has hurt your feelings.
D) Ignore the rude behavior.
Question
Match between columns
Works well with people from a variety of cultures
Dependable
Works well with people from a variety of cultures
Model good health
Works well with people from a variety of cultures
Flexible
Works well with people from a variety of cultures
Accepting of differences
Works well with people from a variety of cultures
Courteous and considerate
Works well with people from a variety of cultures
Good communicator
Works well with people from a variety of cultures
Organized
Works well with people from a variety of cultures
Ethical
Works well with people from a variety of cultures
Calm
Works well with people from a variety of cultures
Motivated
Question
Match between columns
Handles emergencies competently
Dependable
Handles emergencies competently
Model good health
Handles emergencies competently
Flexible
Handles emergencies competently
Accepting of differences
Handles emergencies competently
Courteous and considerate
Handles emergencies competently
Good communicator
Handles emergencies competently
Organized
Handles emergencies competently
Ethical
Handles emergencies competently
Calm
Handles emergencies competently
Motivated
Question
Match between columns
Treats patients politely with a smile
Dependable
Treats patients politely with a smile
Model good health
Treats patients politely with a smile
Flexible
Treats patients politely with a smile
Accepting of differences
Treats patients politely with a smile
Courteous and considerate
Treats patients politely with a smile
Good communicator
Treats patients politely with a smile
Organized
Treats patients politely with a smile
Ethical
Treats patients politely with a smile
Calm
Treats patients politely with a smile
Motivated
Question
Which is the best definition of "professionalism" as it applies to the health care professional?

A) Looking competent
B) Having self-confidence
C) Doing one's best to provide high-quality service
D) Being highly skilled
Question
Match between columns
Completes tasks on time
Dependable
Completes tasks on time
Model good health
Completes tasks on time
Flexible
Completes tasks on time
Accepting of differences
Completes tasks on time
Courteous and considerate
Completes tasks on time
Good communicator
Completes tasks on time
Organized
Completes tasks on time
Ethical
Completes tasks on time
Calm
Completes tasks on time
Motivated
Question
What is the first thing to do if you are unsure about how to request a personal leave day from work?

A) Do what is most convenient for you
B) Ask a coworker
C) Ask your supervisor
D) Look in the employee manual
Question
The best way to deal with problems in the workplace is to:

A) try to avoid becoming involved with them.
B) look for another job.
C) assume responsibility for solving the problems.
D) learn as much as possible from the problems.
Question
Match between columns
Sets and works toward achieving professional goals
Dependable
Sets and works toward achieving professional goals
Model good health
Sets and works toward achieving professional goals
Flexible
Sets and works toward achieving professional goals
Accepting of differences
Sets and works toward achieving professional goals
Courteous and considerate
Sets and works toward achieving professional goals
Good communicator
Sets and works toward achieving professional goals
Organized
Sets and works toward achieving professional goals
Ethical
Sets and works toward achieving professional goals
Calm
Sets and works toward achieving professional goals
Motivated
Question
Match between columns
Eats a healthy diet and gets physical exercise
Dependable
Eats a healthy diet and gets physical exercise
Model good health
Eats a healthy diet and gets physical exercise
Flexible
Eats a healthy diet and gets physical exercise
Accepting of differences
Eats a healthy diet and gets physical exercise
Courteous and considerate
Eats a healthy diet and gets physical exercise
Good communicator
Eats a healthy diet and gets physical exercise
Organized
Eats a healthy diet and gets physical exercise
Ethical
Eats a healthy diet and gets physical exercise
Calm
Eats a healthy diet and gets physical exercise
Motivated
Question
Match between columns
Listens attentively when others are speaking
Dependable
Listens attentively when others are speaking
Model good health
Listens attentively when others are speaking
Flexible
Listens attentively when others are speaking
Accepting of differences
Listens attentively when others are speaking
Courteous and considerate
Listens attentively when others are speaking
Good communicator
Listens attentively when others are speaking
Organized
Listens attentively when others are speaking
Ethical
Listens attentively when others are speaking
Calm
Listens attentively when others are speaking
Motivated
Question
Match between columns
Willing to perform new tasks as needed
Dependable
Willing to perform new tasks as needed
Model good health
Willing to perform new tasks as needed
Flexible
Willing to perform new tasks as needed
Accepting of differences
Willing to perform new tasks as needed
Courteous and considerate
Willing to perform new tasks as needed
Good communicator
Willing to perform new tasks as needed
Organized
Willing to perform new tasks as needed
Ethical
Willing to perform new tasks as needed
Calm
Willing to perform new tasks as needed
Motivated
Question
Match between columns
Is honest
Dependable
Is honest
Model good health
Is honest
Flexible
Is honest
Accepting of differences
Is honest
Courteous and considerate
Is honest
Good communicator
Is honest
Organized
Is honest
Ethical
Is honest
Calm
Is honest
Motivated
Question
Having a professional __________ means approaching work positively and enthusiastically.
Question
Match between columns
Can catch in equipment.
Wear closed-toed shoes.
Can catch in equipment.
Avoid the use of perfumes.
Can catch in equipment.
Tie hair back.
Can catch in equipment.
Wear only simple jewelry.
Can catch in equipment.
Practice good dental hygiene.
Question
_____ means trying to understand how another person sees the world.
Question
Match between columns
Provide personal protection.
Wear closed-toed shoes.
Provide personal protection.
Avoid the use of perfumes.
Provide personal protection.
Tie hair back.
Provide personal protection.
Wear only simple jewelry.
Provide personal protection.
Practice good dental hygiene.
Question
Rather than viewing them negatively, health care professionals can view _______________ as opportunities for positive action.
Question
When health care professionals approach situations objectively, this means they consider the __________ rather than reacting emotionally.
Question
Match between columns
Some people have allergies.
Wear closed-toed shoes.
Some people have allergies.
Avoid the use of perfumes.
Some people have allergies.
Tie hair back.
Some people have allergies.
Wear only simple jewelry.
Some people have allergies.
Practice good dental hygiene.
Question
"Caring competence" is a good way to define the _______________ required of those who work in health care.
Question
Match between columns
Can provide place for germs to grow.
Wear closed-toed shoes.
Can provide place for germs to grow.
Avoid the use of perfumes.
Can provide place for germs to grow.
Tie hair back.
Can provide place for germs to grow.
Wear only simple jewelry.
Can provide place for germs to grow.
Practice good dental hygiene.
Question
Match between columns
Bad breath can be offensive.
Wear closed-toed shoes.
Bad breath can be offensive.
Avoid the use of perfumes.
Bad breath can be offensive.
Tie hair back.
Bad breath can be offensive.
Wear only simple jewelry.
Bad breath can be offensive.
Practice good dental hygiene.
Unlock Deck
Sign up to unlock the cards in this deck!
Unlock Deck
Unlock Deck
1/30
auto play flashcards
Play
simple tutorial
Full screen (f)
exit full mode
Deck 13: Professionalism
1
Which action on the part of a health care professional demonstrates knowledge about developing appropriate relationships with patients?

A) Treat patients like friends
B) Try to please patients
C) Focus on helping patients achieve maximum wellness
D) Share personal problems
Focus on helping patients achieve maximum wellness
2
An increasing number of health care providers accept tattoos and piercings on their employees as long as they are not frightening or offensive.
True
3
What is the most likely reaction of patients who hear health care professionals complain about their working conditions?

A) Loss of confidence in their care
B) Sympathy for the professionals
C) Empathy
D) Boredom
Loss of confidence in their care
4
The most important reason for dressing conservatively at the workplace is to:

A) maintain tradition.
B) please employers.
C) increase patients' confidence.
D) fit in with coworkers.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
5
What you post on social media is your own business and is not of concern to your employer.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
6
Which of the following best illustrates the meaning of professional distance?

A) Using good judgment when physically touching patients
B) Caring about patients without becoming too friendly
C) Maintaining a comfortable distance during conversation
D) Restraining one's emotions when working with patients
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
7
Match between columns
Keeps workplace in order
Dependable
Keeps workplace in order
Model good health
Keeps workplace in order
Flexible
Keeps workplace in order
Accepting of differences
Keeps workplace in order
Courteous and considerate
Keeps workplace in order
Good communicator
Keeps workplace in order
Organized
Keeps workplace in order
Ethical
Keeps workplace in order
Calm
Keeps workplace in order
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
8
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?

A) Allow yourself to feel angry.
B) Ask yourself what might have caused this reaction.
C) Let the patient know he or she has hurt your feelings.
D) Ignore the rude behavior.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
9
Match between columns
Works well with people from a variety of cultures
Dependable
Works well with people from a variety of cultures
Model good health
Works well with people from a variety of cultures
Flexible
Works well with people from a variety of cultures
Accepting of differences
Works well with people from a variety of cultures
Courteous and considerate
Works well with people from a variety of cultures
Good communicator
Works well with people from a variety of cultures
Organized
Works well with people from a variety of cultures
Ethical
Works well with people from a variety of cultures
Calm
Works well with people from a variety of cultures
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
10
Match between columns
Handles emergencies competently
Dependable
Handles emergencies competently
Model good health
Handles emergencies competently
Flexible
Handles emergencies competently
Accepting of differences
Handles emergencies competently
Courteous and considerate
Handles emergencies competently
Good communicator
Handles emergencies competently
Organized
Handles emergencies competently
Ethical
Handles emergencies competently
Calm
Handles emergencies competently
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
11
Match between columns
Treats patients politely with a smile
Dependable
Treats patients politely with a smile
Model good health
Treats patients politely with a smile
Flexible
Treats patients politely with a smile
Accepting of differences
Treats patients politely with a smile
Courteous and considerate
Treats patients politely with a smile
Good communicator
Treats patients politely with a smile
Organized
Treats patients politely with a smile
Ethical
Treats patients politely with a smile
Calm
Treats patients politely with a smile
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
12
Which is the best definition of "professionalism" as it applies to the health care professional?

A) Looking competent
B) Having self-confidence
C) Doing one's best to provide high-quality service
D) Being highly skilled
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
13
Match between columns
Completes tasks on time
Dependable
Completes tasks on time
Model good health
Completes tasks on time
Flexible
Completes tasks on time
Accepting of differences
Completes tasks on time
Courteous and considerate
Completes tasks on time
Good communicator
Completes tasks on time
Organized
Completes tasks on time
Ethical
Completes tasks on time
Calm
Completes tasks on time
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
14
What is the first thing to do if you are unsure about how to request a personal leave day from work?

A) Do what is most convenient for you
B) Ask a coworker
C) Ask your supervisor
D) Look in the employee manual
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
15
The best way to deal with problems in the workplace is to:

A) try to avoid becoming involved with them.
B) look for another job.
C) assume responsibility for solving the problems.
D) learn as much as possible from the problems.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
16
Match between columns
Sets and works toward achieving professional goals
Dependable
Sets and works toward achieving professional goals
Model good health
Sets and works toward achieving professional goals
Flexible
Sets and works toward achieving professional goals
Accepting of differences
Sets and works toward achieving professional goals
Courteous and considerate
Sets and works toward achieving professional goals
Good communicator
Sets and works toward achieving professional goals
Organized
Sets and works toward achieving professional goals
Ethical
Sets and works toward achieving professional goals
Calm
Sets and works toward achieving professional goals
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
17
Match between columns
Eats a healthy diet and gets physical exercise
Dependable
Eats a healthy diet and gets physical exercise
Model good health
Eats a healthy diet and gets physical exercise
Flexible
Eats a healthy diet and gets physical exercise
Accepting of differences
Eats a healthy diet and gets physical exercise
Courteous and considerate
Eats a healthy diet and gets physical exercise
Good communicator
Eats a healthy diet and gets physical exercise
Organized
Eats a healthy diet and gets physical exercise
Ethical
Eats a healthy diet and gets physical exercise
Calm
Eats a healthy diet and gets physical exercise
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
18
Match between columns
Listens attentively when others are speaking
Dependable
Listens attentively when others are speaking
Model good health
Listens attentively when others are speaking
Flexible
Listens attentively when others are speaking
Accepting of differences
Listens attentively when others are speaking
Courteous and considerate
Listens attentively when others are speaking
Good communicator
Listens attentively when others are speaking
Organized
Listens attentively when others are speaking
Ethical
Listens attentively when others are speaking
Calm
Listens attentively when others are speaking
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
19
Match between columns
Willing to perform new tasks as needed
Dependable
Willing to perform new tasks as needed
Model good health
Willing to perform new tasks as needed
Flexible
Willing to perform new tasks as needed
Accepting of differences
Willing to perform new tasks as needed
Courteous and considerate
Willing to perform new tasks as needed
Good communicator
Willing to perform new tasks as needed
Organized
Willing to perform new tasks as needed
Ethical
Willing to perform new tasks as needed
Calm
Willing to perform new tasks as needed
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
20
Match between columns
Is honest
Dependable
Is honest
Model good health
Is honest
Flexible
Is honest
Accepting of differences
Is honest
Courteous and considerate
Is honest
Good communicator
Is honest
Organized
Is honest
Ethical
Is honest
Calm
Is honest
Motivated
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
21
Having a professional __________ means approaching work positively and enthusiastically.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
22
Match between columns
Can catch in equipment.
Wear closed-toed shoes.
Can catch in equipment.
Avoid the use of perfumes.
Can catch in equipment.
Tie hair back.
Can catch in equipment.
Wear only simple jewelry.
Can catch in equipment.
Practice good dental hygiene.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
23
_____ means trying to understand how another person sees the world.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
24
Match between columns
Provide personal protection.
Wear closed-toed shoes.
Provide personal protection.
Avoid the use of perfumes.
Provide personal protection.
Tie hair back.
Provide personal protection.
Wear only simple jewelry.
Provide personal protection.
Practice good dental hygiene.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
25
Rather than viewing them negatively, health care professionals can view _______________ as opportunities for positive action.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
26
When health care professionals approach situations objectively, this means they consider the __________ rather than reacting emotionally.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
27
Match between columns
Some people have allergies.
Wear closed-toed shoes.
Some people have allergies.
Avoid the use of perfumes.
Some people have allergies.
Tie hair back.
Some people have allergies.
Wear only simple jewelry.
Some people have allergies.
Practice good dental hygiene.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
28
"Caring competence" is a good way to define the _______________ required of those who work in health care.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
29
Match between columns
Can provide place for germs to grow.
Wear closed-toed shoes.
Can provide place for germs to grow.
Avoid the use of perfumes.
Can provide place for germs to grow.
Tie hair back.
Can provide place for germs to grow.
Wear only simple jewelry.
Can provide place for germs to grow.
Practice good dental hygiene.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
30
Match between columns
Bad breath can be offensive.
Wear closed-toed shoes.
Bad breath can be offensive.
Avoid the use of perfumes.
Bad breath can be offensive.
Tie hair back.
Bad breath can be offensive.
Wear only simple jewelry.
Bad breath can be offensive.
Practice good dental hygiene.
Unlock Deck
Unlock for access to all 30 flashcards in this deck.
Unlock Deck
k this deck
locked card icon
Unlock Deck
Unlock for access to all 30 flashcards in this deck.