Deck 9: Maintaining Hardware and Software

Question 1

A disk that contains files whose clusters are not next to each other is said to be fractured.

Answer 1

False

Question 2

A USB port is a thin, rectangular slot that accommodates a high-speed connection to a variety of external devices.

Answer 2

True

Question 3

A backup medium copies and then automatically compresses files and folders from a hard disk into a single file, called a backup file.

Answer 3

False

Question 4

A file is usually stored entirely within one cluster on a hard disk.

Question 5

Because of its portability, ease of use, and capacity, backing up to a(n)USB flash drive is the option experienced computer users prefer. _________________________

Question 6

A computer's registry is a database of information about the computer's configuration.

Question 7

Windows 10 must be installed on a disk using the FAT32 file system. _________________________

Question 8

You can use the Programs and Features window to uninstall desktop applications. _________________________

Question 9

When you run an older program, the Program Compatibility Assistant dialog box might open if it detects known compatibility issues. _________________________

Question 10

A(n)restore point is a snapshot of your computer's system files used by System Restore. _________________________

Question 11

System Rollback is a Windows tool that helps you restore your computer's system files to an earlier point when your system was working reliably.

Question 12

A ____ copies and then automatically compresses files and folders from a hard disk to a single file, called a backup file.

A)file dump
B)system restore
C)backup medium
D)backup program

Question 13

A(n)bad volume is an area of a hard disk that does not record data reliably. _________________________

Question 14

A printer that is connected directly to your computer is known as a local printer.

Question 15

External devices are connected to your computer through a(n)coupling , which is a physical connection that is visible on the outside of the computer. _________________________

Question 16

Each hardware device requires a(n)IRQ , a software file that enables Windows to communicate with and control the operation of a device. _________________________

Question 17

If you install programs written for earlier versions of Windows, such as Windows Vista or Windows XP, chances are that they will run poorly or not run at all on Windows 10.

Question 18

A(n)cluster on a hard disk represents the minimum amount of space that an operating system reserves when saving the contents of a file to a disk. _________________________

Question 19

If a USB device has an activity light, wait for a few seconds after the light stops flashing before unplugging the device. _________________________

Question 20

File History lets you back up ____.

A)system files
B)files encrypted by EFS
C)Web email not stored on your hard disk
D)compressed folders

Question 21

A file is stored on a hard disk in ____-one or more sectors of storage space.

A)partitions
B)tracks
C)clusters
D)volumes

Question 22

NTFS can access disk drives up to ____ in size.

A)300 MB
B)2 GB
C)2 TB
D)32 GB

Question 23

A computer hard disk is a(n)____ storage device.

A)analog
B)magnetic
C)solid-state
D)optical

Question 24

According to the textbook, ____ hard disks eventually will fail, so you should back up your personal files regularly.

A)all
B)most
C)about half of all
D)somewhere between a quarter and a third of

Question 25

After making the first full backup, File History works in the background to ____.

A)make a new full backup each time it backs your files up
B)back up only files that have changed since your last backup
C)back up only files that have changed within the last 24 hours
D)back up only files that have changed within the last hour

Question 26

The most effective backup strategy balances security, efficiency, and ____.

A)overhead
B)price-to-value
C)storage space
D)processing power

Question 27

Because of its portability, capacity, and ease of use, backing up to a(n)____ is the option experienced computer users prefer.

A)writeable disc
B)USB flash drive
C)tape drive
D)external hard drive

Question 28

You can use the ____ window to view the partitions on your system.

A)Properties
B)Backup and Restore
C)System Restore
D)Disk Management

Question 29

Which of the following is a kind of file type that File History lets you back up?

A)music files
B)program files
C)user profile settings
D)files in the Recycle Bin

Question 30

If you turn off System Protection on a disk, Windows ____ the restore points that are on your computer.

A)deletes
B)saves
C)hides
D)compresses and saves

Question 31

Windows 10 can locate and repair disk errors with the ____ tool.

A)Error-checking
B)Check Disk
C)ScanDisk
D)Defragmenter

Question 32

A hard disk is organized as a concentric stack of ____.

A)hubs
B)clusters
C)tracks
D)platters

Question 33

Viewing the properties of your hard disk cannot tell you about ____.

A)the file system
B)the disk's capacity
C)all disk drives attached to your computer
D)installed programs

Question 34

A hard disk partition is also known as a ____.

A)volume
B)checksum
C)cluster
D)sector

Question 35

To create a restore point in Windows 10, you need an NTFS hard disk that has at least ____ of free space.

A)50 MB
B)300 MB
C)1 GB
D)300 GB

Question 36

____ a program removes the program's files and any changes made to Windows system settings, such as in the registry.

A)Retiring
B)Archiving
C)Uninstalling
D)Compressing

Question 37

System Restore uses a feature called System Protection to create a(n)____, a snapshot of your computer's system files.

A)buffer
B)registry image
C)IRQ
D)restore point

Question 38

The ____ partition contains the Windows operating system files.

A)root
B)base
C)boot
D)Level 4

Question 39

To recover a complete system, most computer manufacturers provide a set of system recovery options, usually on a DVD, known as a(n)____ disc.

A)restoration
B)system repair
C)fail-safe
D)Backup and Restore

Question 40

If an older program doesn't function properly on Windows 10, you can use the ____ troubleshooter to fix the problem(s).

A)Retrofit
B)Rollback
C)Legacy Software
D)Program Compatibility

Question 41

You can use ____ to change how your hardware is configured and interacts with your programs.

A)the Properties window
B)Device Manager
C)Driver Handler
D)the Device tab from the My Computer window

Question 42

Windows attempts to place files in ____ clusters whenever possible.

A)overlapping
B)opposite
C)contiguous
D)concentric

Question 43

When installing a new hardware device, ____.

A)Windows will automatically detect the hardware and install the correct driver
B)you must install the driver before plugging the device in
C)turn on the device's power switch before connecting it to the computer
D)any of the above may be correct, so it is important to read the instructions included with the device carefully

Question 44

You insert devices such as network adapter cards or sound cards into ____.

A)adapter cards
B)expansion slots
C)the microprocessor
D)memory managers

Question 45

Which of the following is NOT among the four main resources that Windows may assign to a device?

A)ICQ
B)DMA channel
C)I/O address
D)memory range

Question 46

Internal devices are connected to the ____, a circuit board inside your computer.

A)motherboard
B)fatherboard
C)microprocessor
D)expansion card

Question 47

To rearrange the data on your hard disk so your computer can run more efficiently, you use ____.

A)Disk Cleanup
B)System Restore
C)Optimize Drives
D)Windows Disk Efficiency

Question 48

A(n)____ is a software file that enables Windows to communicate with and control the operation of a device.

A)Control Panel
B)limiter
C)interface
D)driver

Question 49

Case-Based Critical Thinking Questions
Case 9-1
Your friend Javier has a quiz tomorrow on Windows 10 device resources. You are helping him study.
Finally, you ask Javier a number of quick questions about device resources. He gives rapid-fire answers and is correct about all of the following except ____.

A)Windows 10 makes 16 IRQ numbers available to hardware devices.
B)Most computers have eight DMA channels.
C)Each device requires a different I/O address.
D)A video card needs additional memory to manage video and graphics that are not essential to the operating system.

Question 50

The more ____ a disk, the longer Windows takes to retrieve a file, and the more likely you are to have problems with the file.

A)fractured
B)fragmented
C)clustered
D)de-clustered

Question 51

External devices are connected to your computer through a(n)____.

A)hub
B)switch
C)coupling
D)port

Question 52

Case-Based Critical Thinking Questions
Case 9-1
Your friend Javier has a quiz tomorrow on Windows 10 device resources. You are helping him study.
You ask Javier to name the system resource that signals to the microprocessor that the device is requesting an action. Javier correctly answers ____.

A)the IRQ
B)the DMA channel
C)the I/O address
D)the memory range

Question 53

Case-Based Critical Thinking Questions
Case 9-1
Your friend Javier has a quiz tomorrow on Windows 10 device resources. You are helping him study.
Next, you ask Javier about the section of the computer's memory devoted to the different devices on a computer. Javier correctly tells you that you're talking about the ____.

A)IRQ
B)DMA channel
C)I/O address
D)memory range

Question 54

If a hardware device isn't working properly, or if a program that you're installing indicates that it requires newer drivers than you currently have installed, first check ____ for updated drivers.

A)Windows Update
B)the Device Manager
C)Windows 10 Help
D)Windows Marketplace

Question 55

You can daisy-chain up to ____ USB devices together.

A)2
B)31
C)127
D)255

Question 56

If your computer or device has problems after you upgrade a driver, try restoring, or ____, the driver to a previous version.

A)wiping
B)backing up
C)de-installing
D)rolling back

Question 57

Some devices, such as video cards, require additional computer memory for their own use (not related to communicating with the microprocessor)and are assigned a(n)____ to serve this purpose.

A)interrupt request line
B)DMA channel
C)memory address
D)signed driver

Question 58

If your computer suffers a power surge or power failure, Windows might lose one or more ____ from a file that was open when the problem occurred.

A)teraflops
B)clusters
C)platters
D)tracks

Question 59

If a device does not need to use your computer's microprocessor, information can be transferred directly between the device and the system's memory using the ____.

A)ICQ
B)DMA channel
C)I/O address
D)memory range

Question 60

____ are areas of a hard disk that do not record data reliably.

A)Lost clusters
B)Scratch tracks
C)Bad sectors
D)Crashed heads

Question 65

Case-Based Critical Thinking Questions
Case 9-2
Christine is a graphic designer who has just bought a new monitor. She is concerned about the setup of her monitor and wants to make sure that everything is perfect before she begins her work.
Christine is concerned that some of the images on her monitor do not look entirely realistic. What aspect of the monitor should she adjust?

A)contrast
B)brightness
C)color settings
D)display resolution

Question 67

Why is it usually a good idea not to install device drivers on your own, without prompting from Windows Update or technical support personnel?

Question 69

Case-Based Critical Thinking Questions
Case 9-2
Christine is a graphic designer who has just bought a new monitor. She is concerned about the setup of her monitor and wants to make sure that everything is perfect before she begins her work.
Christine has a low resolution setting on her monitor. Which of the following is most likely to be true when this setting is used?

A)The images appear sharp.
B)More items fit on the screen.
C)The images have jagged edges.
D)The images on the screen are small.

Question 73

Case-Based Critical Thinking Questions
Case 9-2
Christine is a graphic designer who has just bought a new monitor. She is concerned about the setup of her monitor and wants to make sure that everything is perfect before she begins her work.
What kind of device should Christine use to adjust brightness, contrast, and color settings for the best results?

A)concentric
B)concatenation
C)calibration
D)color matrix

Question 74

Case-Based Critical Thinking Questions
Case 9-2
Christine is a graphic designer who has just bought a new monitor. She is concerned about the setup of her monitor and wants to make sure that everything is perfect before she begins her work.
Christine's monitor is flickering. What is the best suggestion to make to her?

A)Use the native resolution.
B)Lower the monitor's resolution.
C)Set the refresh rate to 75 Hz.
D)Set the monitor to 32-bit color.