Deck 10: Improving Your Computers Performance

Question 1

Windows records system events, such as a program closing unexpectedly, in a text file called an event buffer.

Answer 1

False

Question 2

____ events are called audits.

A)Security
B)Performance
C)System
D)Network

Answer 2

A

Question 3

A paging file is also known as a(n)ROM file . _________________________

Answer 3

False

Question 4

A counter is a hidden file on the hard disk that Windows uses to hold parts of programs and data files that do not fit in RAM.

Question 5

ReadyBoost is not a replacement for an adequate amount of system memory. _________________________

Question 6

Although Action Center ____ are not designed to address every computer problem, they are a good place to start to keep your computer in excellent running condition.

A)troubleshooters
B)monitors
C)charts
D)performance tests

Question 7

USB flash drives eventually wear out after a certain number of uses.

Question 8

The Reliability Monitor window assigns events with a number from 1 to 5 . _________________________

Question 9

You use the Performance Options dialog box to optimize how Windows displays menus and windows. _________________________

Question 10

The Resource Monitor window lets you view a total of ____ graph(s)to track usage of resources.

A)one
B)three
C)four
D)six

Question 11

Although troubleshooters are not designed to address every computer problem, they are a good place to start to keep your computer in excellent running condition.

Question 12

You can search your files and folders more efficiently and improve performance by excluding folders from your indexed locations and including only those that you commonly use.

Question 13

A(n)service is a program or process running in the background that supports other programs. _________________________

Question 14

Windows Performance Monitor allows you to ____.

A)monitor the performance of your Internet connection
B)adjust and fine-tune the power usage of many of your system's components
C)collect logs and generate reports
D)track your keyboard input speed

Question 15

A(n)____ is a special text file that contains details about system events.

A)ticker
B)event buffer
C)event log
D)system dump

Question 16

Your computer has two types of memory: RAM and V-RAM . _________________________

Question 17

When you choose the "Adjust for best performance" option in the Performance Options dialog box, Windows will use ____.

A)several visual effects, depending on your computer's configuration
B)all of the visual effects listed
C)none of the visual effects listed
D)only the visual effects you want to use

Question 18

If your ____ usage appears frozen at or near 100%, it is a signal that some programs may not be responding.

A)disk
B)CPU
C)network
D)RAM

Question 19

The first step in troubleshooting system problems is to test the causes . _________________________

Question 20

The recommended amount of memory to use for ReadyBoost acceleration is three to five times the amount of RAM installed on your computer.

Question 21

You search for answers in the Microsoft Community by ____.

A)calling tech support
B)entering one or more keywords
C)clicking through a decision tree of possible computer problems
D)running a system scan and then following the Solution Center instructions

Question 22

Before you make any major changes to your computer, ____.

A)set a System Restore point
B)print out the contents of the Registry
C)download the Microsoft Community app
D)print out the current system configuration so you can discuss it with technical support

Question 23

The Microsoft Community is a ____.

A)Web site that hosts forums of users and experts
B)program that comes installed with Windows 10
C)free program that is downloadable from the Microsoft Web site
D)toll-free technical support phone center

Question 24

The ____ Task Manager tab lists the programs that are running on your computer, including those that are not responding.

A)Services
B)Programs
C)Applications
D)Processes

Question 25

If you have 2 GB of RAM on your computer, which of the following amounts would fall within the recommended range of flash memory to use for ReadyBoost?

A)1 GB
B)4 GB
C)16 GB
D)32 GB

Question 26

Advanced users find it more convenient to use ____ to learn details such as computer name, operating system version, processor type, and total amount of RAM.

A)Task Manager
B)the System Information window
C)the System window
D)Device Manager

Question 27

Windows sets the initial minimum size of the paging file at ____.

A)the amount of RAM installed on your computer
B)the amount of RAM installed on your computer plus 300 MB
C)three times the amount of RAM installed on your computer
D)10% of the amount of space available on your hard disk or system partition

Question 28

A(n)____ occurs when a program retrieves data from RAM and stores it on the hard disk.

A)page fault
B)error check
C)process
D)resource swap

Question 29

To keep your computer running at peak performance, you need to know how to recover from two types of software errors: those produced by ____, and those produced by ____.

A)RAM, ROM
B)programs, Windows 10
C)users, administrators
D)processes, services

Question 30

____ is the main tool you use to diagnose problems with system performance.

A)Task Manager
B)Event Viewer
C)Windows Update
D)Performance Monitor

Question 31

The Reliability Monitor window displays events on a chart, assigning each event a number from ____ to ____.

A)1 (least stable), 5 (most stable)
B)1 (least stable), 10 (most stable)
C)1 (most stable), 5 (least stable)
D)1 (most stable), 10 (least stable)

Question 32

To have Windows collect data about your system and diagnose any problems, you generate a report titled ____.

A)System Diagnostics Report
B)Performance Review
C)System Health Report
D)Windows Rx

Question 33

The print queue does not display information about the ____.

A)printing status
B)document owner
C)number of pages to print
D)printer restart factor

Question 34

Using ReadyBoost can wear out a USB flash drive, generally over a period of ____.

A)one to two months
B)six months
C)a few years
D)four to six weeks, with moderate use

Question 35

____ can open Task Manager.

A)Any user
B)Only Administrators
C)Administrators and regular users, but not guests,
D)Only Administrators and Network Administrators

Question 36

Of the following, the simplest solution for recovering an operating system is ____.

A)System Restore
B)Last Known Good Configuration
C)safe mode
D)Startup Repair

Question 37

A(n)____ is a program or process running in the background that supports other programs.

A)system app
B)service
C)application
D)cluster

Question 38

____ is a Task Manager window tab.

A)Resource Monitor
B)System Diagnostics
C)Services
D)Programs

Question 39

You can use the ____ window to install a printer, as well as to troubleshoot some typical printing errors.

A)Hardware and Systems
B)Peripherals
C)Devices and Printers
D)Solution Center

Question 40

The Reliability Monitor window maintains up to ____ of history for system stability and reliability events.

A)a month
B)six months
C)a year
D)two years

Question 41

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to take a systematic approach to solving his computer problem. What is the first thing he should do?

A)Determine his computer's base score.
B)Test the causes.
C)Define the problem.
D)Scan the Event Viewer for critical or warning events.

Question 42

All of the following are true of Windows Remote Assistance except ____.

A)The person helping you doesn't need to be nearby.
B)All sessions are encrypted and password protected.
C)Your helper can use a mouse and keyboard to control your computer and show you how to fix a problem.
D)For extra security, you must manually allow Remote Assistance to pass through Windows Firewall.

Question 43

Of the following, the most complicated solution for recovering an operating system is ____.

A)System Restore
B)Last Known Good Configuration
C)safe mode
D)Startup Repair

Question 44

You can use ____ to fix missing or damaged system files that might prevent Windows from starting.

A)System Restore
B)the Action Center
C)safe mode
D)Startup Repair

Question 45

Name and describe the four guidelines to follow to prevent and solve low memory problems.

Question 46

To select the Last Known Good Configuration option, be sure to press ____ right after the computer starts.

A)Esc
B)F1
C)F8
D)Ctrl

Question 47

What are the differences between System Restore and Last Known Good Configuration, and when should you use either?

Question 48

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy finds that his system's biggest problem is that it needs more memory. There are many options for solving low memory problems. Timothy has tried running fewer programs, but still seems to have memory problems. What is the next thing he should try?

A)increasing the size of the paging file
B)determining if a program is using too much memory
C)installing more RAM
D)none of the above

Question 49

____ is a troubleshooting option for Windows that starts your computer with only basic services and functionality.

A)Startup Repair
B)Safe mode
C)Suspended Services
D)Windows Light

Question 50

If you are having trouble performing a task in Windows, you can use ____ to record the steps you take on a computer.

A)the Advanced Tools
B)the Problem Steps Recorder
C)Microsoft Step
D)the Reliability Monitor

Question 51

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has been able to eliminate the default settings and basic device drivers as possible causes for her computer's problem. This means she has ____.

A)used System Restore successfully
B)used Safe Mode unsuccessfully
C)used Safe Mode successfully
D)used Startup Repair unsuccessfully

Question 52

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to get the facts on how his computer is performing, and he wants to have graphs showing performance over time. To accomplish this, he should use ____.

A)Task Manager
B)Device Manager
C)the Solution Center
D)the Performance Monitor

Question 53

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been using a dialog box to manage memory and DEP. Which tool has he been using?

A)System Diagnostics
B)System Information
C)Performance Monitor
D)Performance Options

Question 54

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has fixed her computer startup problem. She needed to use the Windows installation media, but did not need to restore her files from her backup copies. This means that she used ____.

A)System Restore
B)Last Known Good Configuration
C)Reinstall Windows
D)Startup Repair

Question 55

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been reading suggestions generated by Windows for maximizing performance on his system. Which tool has he been using?

A)System Diagnostics
B)Resource Monitor
C)Task Manager
D)Performance Monitor

Question 56

Name and describe the two most common tools that Windows provides to monitor system performance, including the pros and cons of each.

Question 57

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has tried the simplest solution given in the chapter, but it didn't work. The next step for her is to try ____.

A)System Restore
B)Last Known Good Configuration
C)safe mode
D)Startup Repair

Question 58

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie is looking to measure how well his computer does what it is supposed to do. What term corresponds to this?

A)resilience
B)performance
C)capacity
D)resolution

Question 59

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy has finally figured out his computer's performance problem. A process in a new software program often stops responding, which takes the CPU usage near 100%. He has found the process causing the problem. What tool did he use to find the process?

A)Performance Monitor
B)Resource Monitor
C)the Action Center
D)Task Manager

Question 60

You can open the ____ tab in Task Manager to identify unresponsive programs.

A)Apps
B)Processes
C)Runtime
D)Programs