Deck 10: Information Systems and System Development

Question 1

In addition to the normal business transaction processing systems, there are also specialty transaction processing systems used by law enforcement, the military, financial institutions, and other organizations.

Answer 1

True

Question 2

The goal of SCM is to reduce operating and inventory costs while meeting delivery objectives and increasing profits; that is, to be able to deliver the right product to the right place, at the right time, and at the right price.

Answer 2

True

Question 3

In 1950, Alan Turing-one of the first AI researchers-argued that if a machine could successfully appear to be human to a knowledgeable observer, then it should be considered intelligent.

Answer 3

True

Question 4

The SCM describes the development of a system from the time it is first studied until the time it is updated or replaced.

Question 5

One advantage of playing against a computer is that even if the human player makes a mistake, there is still hope that the computer opponent will make its own mistake at a later time, to level the playing field in that game.

Question 6

In traditional system development, the phases of system development are carried out in a preset order.

Question 7

Application programmers manage day-to-day processing once a system has become operational.

Question 8

An emerging sport robotic application is the exoskeleton suit.

Question 9

Some expert systems are designed to take the place of human experts, while others are designed to assist them.

Question 10

An information system that combines geographic information with other types of data (such as information about customers, sales, and so forth) in order to provide a better understanding of the relationships among the data, is called a geographic information system (GIS).

Question 11

With a JIT system, inventory, production resources, and finished products are limited to the right number at the right time as required to fill orders.

Question 12

Operating systems manage and process data from the time it is generated (such as data resulting from orders, documents, and other business transactions) through its conversion into information.

Question 13

The purpose of computer-aided manufacturing (CAM) is to reduce the time designers spend developing products.

Question 14

Typically, information systems are used to support business intelligence (BI).

Question 15

A paperless office can be implemented today through a variety of technologies and processing techniques.

Question 16

TPS transactions are typically processed using batch processing.

Question 17

Robots of the future are expected to have a less humanoid form than the household robots currently on the market.

Question 18

A computer operations manager designs and builds the end-user interfaces and tools used with cloud services.

Question 19

ERP refers to the transfer of data electronically between companies using networks, such as the Internet.

Question 20

Two of the most common design and manufacturing systems are known as CAM and CAD.

Question 21

A(n) ____ is a collection of elements (people, hardware, software, and data) and procedures that interact to generate information needed by the users in an organization.

A) operating system
B) information system
C) device
D) utility program

Question 22

The combination of hardware, software, and other resources used to increase productivity and facilitate communications in the office, is collectively referred to as a(n) system development life cycle . _________________________

Question 23

Managers are usually classified into three categories: executive, ____, and operational.

A) development
B) strategic
C) middle
D) decision

Question 24

Product lifecycle management  systems are designed to manage a product as it moves through the various stages of its life cycle, from design to manufacturing to retirement.. _________________________

Question 25

A(n) systems analyst codes system software, fine-tunes operating system performance, and performs other system software-related tasks. _________________________

Question 26

Neural networks is the field devoted to the study of robots-devices, controlled by a person or a computer - that can move and react to sensory input. _________________________

Question 27

DSSs are most often used by middle and executive managers for unstructured decisions, which often need to be based on unpredictable events or incomplete knowledge. _________________________

Question 28

System development can take place in-house or it can be outsourced to external companies. _________________________

Question 29

A(n) GIS program helps design buildings, bridges, and other structures; design new products; design mechanical and electrical systems; and so forth. ______________________________

Question 30

____ is a conceptual blueprint that defines the structure and operations of an enterprise (a business, organization, government agency, or other entity).

A) Business intelligence
B) System architecture
C) Business flowchart
D) Enterprise architecture

Question 31

Data mining used in conjunction with Web site data is referred to as Web mining . _________________________

Question 32

____ is the process of gathering, storing, accessing, and analyzing data about a company in order to make better business decisions.

A) Business intelligence
B) System architecture
C) Business flowchart
D) Enterprise architecture

Question 33

A(n) data mart typically stores data for an entire enterprise. _________________________

Question 34

The information systems (IS) department is also called the information technology (IT) department. _________________________

Question 35

An emerging type of system is the digital ecosystem , which is the collection of people, products, services, and business processes related to a digital element. _________________________

Question 36

Digital badges consist of icons that represent academic achievements or acquired skills. _________________________

Question 37

The purpose of the preliminary investigation is to define and evaluate the proposal for a new system or system modification relatively quickly, to see if it is worthy of further study. _________________________

Question 38

____ is a useful sales and marketing tool to help companies match customers with products they would be likely to purchase.

A) Customer service
B) Customer profiling
C) Personalization
D) Data mining

Question 39

The goal of business intelligence is to provide a detailed picture of an organization, its functions, and its systems, as well as the relationships among these items. _________________________

Question 40

The data dictionary resulting from the system analysis phase includes any instruments (such as questionnaires or interview questions) used in the data gathering stage, as well as the resulting diagrams, tables, trees, models, and other tools used to summarize and analyze the gathered data. _________________________

Question 41

Although more expensive than conventional outsourcing since it requires organizing its own facilities and hiring employees in a foreign country, ____ does give a company much more control over the employees and procedures used than with conventional outsourcing.

A) captive offshoring
B) indirect outsourcing
C) capital offshoring
D) pointed outsourcing

Question 42

An inventory management system that goes beyond just managing inventory to act as a complete distribution system (including inventory, order, shipping, and transportation management among other features) is often referred to as a ____ management system (WMS).

A) warranted
B) warehouse
C) wireless
D) world

Question 43

Two specific types of ____ are e-commerce systems and point-of-sale (POS) systems.

A) order entry systems
B) accounting systems
C) office systems
D) document processing systems

Question 44

Artificial intelligence systems that attempt to imitate the way a human brain works are called ____.

A) neural networks
B) expert systems
C) robots
D) biometric systems

Question 45

In an expert system, the ____ is a software program that applies the rules to the data stored in the knowledge base in order to reach decisions.

A) rules processor
B) inference engine
C) data authority
D) knowledge bus

Question 46

____ managers include supervisors, office managers, foremen, and other managers who supervise nonmanagement workers.

A) Operational
B) Executive
C) Middle
D) External

Question 47

Each step of the ____ results in some type of documentation that carries forward to the next step in the cycle.

A) system analysis
B) system development life cycle
C) system implementation
D) system acquisition

Question 48

____ refers to the use of computers to help manage manufacturing operations and control the machinery used in those processes.

A) Computer-aided manufacturing (CAM)
B) Computer-aided design (CAD)
C) Enterprise architecture
D) Product lifecycle management (PLM)

Question 49

When computer systems perform in ways that would be considered intelligent if observed in human beings, it is referred to as ____.

A) artificial intelligence (AI)
B) computer-aided design (CAD)
C) computer-aided manufacturing (CAM)
D) neural networks

Question 50

A ____ is responsible for maintaining a large, multiuser system.

A) software engineer
B) system administrator
C) vice president of information systems
D) programmer/analyst

Question 51

A(n) ____ is responsible for setting up and managing large databases within an organization.

A) database administrator
B) application programmer
C) database analyst
D) data processing director

Question 52

The various types of communications systems that are in place at many organizations include e-mail, messaging, videoconferencing, ____, and telecommuting.

A) point-of-sale (POS) systems
B) collaborative (workgroup) computing
C) fingerprint payment systems
D) geographic information system (GIS)

Question 53

____ is a special type of large, integrated system that ties together all types of a company's activities, such as planning, manufacturing, sales, marketing, distribution, customer service, and finance.

A) ERP
B) EDI
C) GIS
D) DSS

Question 54

To help store, organize, and retrieve documents once they have been created in or converted to digital form, a(n) ____ system can be used.

A) transaction processing
B) document processing
C) document management
D) office automation

Question 55

The ____ Web is a predicted evolution of the current Web in which all Web content is stored in a manner similar to data in a database so that it can be retrieved easily when needed to fulfill user requests.

A) Intelligent
B) Knowledge
C) Central
D) Semantic

Question 56

____ carry on written "conversations" with people in a natural language.

A) Expert systems
B) Intelligent agents
C) Chatterbots
D) Neural networks

Question 57

A company's ____ oversees routing transaction processing and information systems activities, as well as other computer-related areas.

A) chief executive officer (CEO)
B) chief security officer (CSO)
C) chief information officer (CIO)
D) chief data officer (CDO)

Question 58

When information from an ERP or other type of internal system is exchanged between different applications (either within an organization or between organizations), it is called ____.

A) ERP2
B) EDI
C) CRM
D) EAI

Question 59

____ refer to the variety of systems in place to record the details of a company's financial transactions (such as payments and purchases).

A) Accounting systems
B) Payroll systems
C) Order entry systems
D) Transaction processing systems

Question 60

A(n) ____ is an information system that provides decision makers with regular, routine, and timely information that is used to make decisions.

A) transaction processing system
B) office system
C) general ledger system
D) management information system (MIS)

Question 61

The objective of ____ is to gather useful data about the system being studied.

A) data design
B) data processing
C) data collection
D) data analysis

Question 62

Systems that are used by an entire enterprise are referred to as ____________________ systems.

Question 63

Class diagrams and use case diagrams are used to illustrate systems that are based on the concept of ____.

A) procedures
B) functions
C) entities
D) objects

Question 64

Some benefits can be computed relatively easily by calculating the amount of labor the new system will save, the reduction in paperwork it will allow, and so on. These gains are called ____ because they represent quantifiable dollar amounts.

A) automatic gains
B) first-level gains
C) transparent benefits
D) tangible benefits

Question 65

____ are useful for identifying procedures and summarizing the decision making process for one step of a system.

A) Decision tables
B) Feasibility reports
C) Data dictionaries
D) Entity-relationship diagrams

Question 66

Systems that link and are used by multiple enterprises-such as a business and its suppliers and other business partners-are often called ____________________ systems.

Question 67

____ focuses on specifying what the new system will look like and how it will work.

A) System analysis
B) System acquisition
C) System implementation
D) System design

Question 68

____ is the phase of system development in which the current system and identified problems are studied in depth and the needs of system users are assessed.

A) Preliminary investigation
B) System design
C) System analysis
D) System acquisition

Question 69

____________________-the use of intelligent software to find subtle patterns that may not be evident otherwise-is often used with data warehouses and data marts to identify patterns and relationships among data.

Question 70

Case-Based Critical Thinking Questions Case 12-1 Mary is entering her senior year of college. She has a meeting on Friday with her advisor to discuss her career plans. Mary is also interested in identifying the business needs of a system and ensuring the systems meet those needs. Her advisor will probably tell her to look into becoming a ____.

A) database analyst
B) business analyst
C) communications analyst
D) computer operator

Question 71

A(n) ____ is used to describe the characteristics of all data used in a system.

A) system flowchart
B) input/output design
C) data dictionary
D) preliminary design

Question 72

Case-Based Critical Thinking Questions Case 12-2 Mother Goose Computing, Inc. provides computational biology consulting services. They are currently updating several of their systems. For the protein folding division, Mother Goose is planning to implement the new system module by module. This is called a ____ conversion.

A) phased
B) direct
C) parallel
D) pilot

Question 73

A(n) ____________________ is a collection of elements and procedures that interact to accomplish a goal.

Question 74

With a ____, both systems are operated in tandem until it is determined that the new system is working correctly, and then the old system is deactivated.

A) phased conversion
B) direct conversion
C) parallel conversion
D) pilot conversion

Question 75

Case-Based Critical Thinking Questions Case 12-1 Mary is entering her senior year of college. She has a meeting on Friday with her advisor to discuss her career plans. Mary might want to consider becoming a ____, as she would eventually like to manage networks for an organization and determine what changes, if any, are needed.

A) network operator/troubleshooter
B) computer operator
C) help desk technician
D) network systems and data communications analyst

Question 76

The ____ contains a list of technical specifications for equipment, software, and services needed for a new system, as determined during the system design phase, and requests that vendors propose products that meet those specifications.

A) benchmark test
B) request for proposal (RFP)
C) request for quotation (RFQ)
D) data dictionary

Question 77

____________________ is the process of analyzing a work environment, designing a new system or modifying the existing system to fit current needs, acquiring any needed hardware and software, training users, and getting the new or modified system to work.

Question 78

Case-Based Critical Thinking Questions Case 12-2 Mother Goose Computing, Inc. provides computational biology consulting services. They are currently updating several of their systems. For the genomics division, Mother Goose is planning to replace the old system by the new one all at once. This is called a ____ conversion.

A) phased
B) direct
C) parallel
D) pilot

Question 79

Case-Based Critical Thinking Questions Case 12-2 Mother Goose Computing, Inc. provides computational biology consulting services. They are currently updating several of their systems. For the biochemistry division, Mother Goose is planning to implement the new system first in their New York location. If it works properly, they will extend it to their Boston and Chicago locations. This is called a ____ conversion.

A) phased
B) direct
C) parallel
D) pilot

Question 80

When a proposal for a new system or system modification is submitted, one of the first steps is to conduct a ____.

A) preliminary design
B) preliminary investigation
C) preliminary implementation
D) preliminary acquisition