Deck 12: Digital Transformation: Cloud, E-Commerce, and Ai

Question 1

Josh is concerned about protecting his home while he's away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling?

A)Smart bulb
B)Smart security system
C)Smart lock
D)Smart plug

Answer 1

Smart plug

Question 2

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?

A)Natural language processing (NLP)
B)Artificial intelligence (AI)
C)Internet of Things (IoT)
D)Machine learning (ML)

Answer 2

Artificial intelligence (AI)

Question 3

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

A)Unique selling proposition
B)Internet-native selling
C)Omnichannel strategy
D)E-commerce website

Answer 3

Omnichannel strategy

Question 4

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

A)B2G
B)B2B
C)C2C
D)B2C

Question 5

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

A)Paas
B)RaaS
C)SaaS
D)IaaS

Question 6

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stay s on the track . What kind of learning model is Janelle's car using?

A)Reinforcement learning
B)Unsupervised learning
C)Dataset learning
D)Supervised learning

Question 7

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

A)Extended customer service hours
B)Personalized "About" page
C)High-quality product photos
D)Flexible return policies

Question 8

What technology allows Siri to understand you when you request a route to a location in a nearby city?

A)Artificial intelligence (AI)
B)Internet of Things (IoT)
C)Machine Learning (ML)
D)Natural language processing (NLP)

Question 9

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?

A)Hand picker
B)Receiving clerk
C)Freight mover
D)Shipping clerk

Question 10

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.

A)storage
B)CRM
C)email
D)ERP

Question 11

All cloud technologies must be accessed over the Internet.

Question 12

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

A)Desktop as a Service
B)Video conferencing application
C)Cloud storage
D)Cloud-hosted training modules

Question 13

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?

A)Shipping clerk
B)General manager
C)Customer service representative
D)Delivery driver

Question 14

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?

A)IaaS
B)SaaS
C)DBaaS
D)PaaS

Question 15

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

A)Online marketplace
B)Physical storefront
C)Social media
D)Online storefront

Question 16

What special technology allows computers to perform the intense processing needed to perform machine learning?

A)PCI
B)ANN
C)NLP
D)IoT

Question 17

Which of the following is NOT a leading provider of PaaS and IaaS services?

A)Google
B)Microsoft
C)Amazon
D)Walmart

Question 18

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Question 19

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?

A)Rapid elasticity
B)Broad network access
C)Resource pooling
D)Measured service

Question 20

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?

A)Encrypt the file before saving it to OneDrive .
B)Save two copies of the file in OneDrive.
C)Share the OneDrive folder with a friend.
D)Save a copy of the file on her local hard drive.

Question 21

Alannah just purchased a smart lock for her front door. How can she connect her lock to the Internet so she can control the lock when she's away from home?

A)network cable
B)cellular connection
C)power cable
D)Bluetooth connection

Question 22

Rhea receives a text informing her that her credit card might have been compromised. The text asks her to confirm whether she made a purchase 15 minutes ago at a store that is over 2,000 miles away from her current location and that carries products she has never bought before. What technology was used to compare the purchase to Rhea's normal shopping habits and identify it as credit card fraud?

A)Data analytics
B)Chatbot
C)Robotic process automation
D)Natural language processing (NLP)

Question 23

Which of the following requests to Alexa is most likely to get the desired result?

A)Play Journey.
B)Alexa, play Journey songs on Pandora.
C)Alexa, play Pandora music and include a lot of Journey songs.
D)Alexa, I like the Journey albums. Play some of those and make sure you use Pandora.

Question 24

How can you get the attention of a personal assistant app on your phone?

A)Pause briefly before stating the command.
B)Complete the voice training process.
C)Say the wake word.
D)Reduce background noise.

Question 25

Many chatbot services provide support to employees and management rather than to customers.