Deck 12: Troubleshooting Windows and Applications

Question 1

If you get an error message about a missing DLL, the easiest way to solve this problem might be to reinstall the application.

Answer 1

True

Question 2

What should be done before any changes are made to a system that is experiencing a problem?

A) Examine the system
B) Backup data
C) Establish a Theory
D) Test your Theory

Answer 2

B

Question 3

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Answer 3

False

Question 4

Which of the following common blue screen errors means the hard drive is most likely corrupted?

A) NTFS_FILE_SYSTEM
B) BAD_POOL_HEADER
C) KERNEL_DATA_INPAGE_ERROR
D) DIVIDE_BY_ZERO_ERROR

Question 5

Which tool should be the first one to use when a blue screen error has occurred?

A) Memory Diagnostics
B) Action Center
C) System File Checker
D) Microsoft web site

Question 6

Errors with memory are often difficult to diagnose because they can appear intermittently and might be mistaken as other types of errors.

Question 7

What should be done if a system cannot boot from the hard drive?

A) Reinstall Windows
B) Boot from the Windows setup DVD
C) Run System File Checker
D) Replace the hard drive

Question 8

Computers are very complex and have frequent problems so it is very rare that a problem is caused by an error made by the user.

Question 9

What should be entered at a command prompt in order to scan all system files?

A) msinfo32 \verify
B) systeminfo \sysfiles
C) sfc \scannow
D) chkdsk \r

Question 10

The six step troubleshooting program can only be applied to software problems.

Question 11

What should be tried whenever a system is caught in an endless cycle of restarts?

A) Run System File Checker
B) Reinstall Windows
C) Change the BIOS setup
D) Boot into Safe Mode

Question 12

What is the most likely cause of an improper shutdown or system lockup?

A) hardware problem
B) Windows system error
C) memory leak
D) Application error

Question 13

What is another name for a blue screen error which occurs when processes running in kernel mode encounter a problem ad Windows must stop the system?

A) stop error
B) kill error
C) break error
D) fault error

Question 14

What does the term x86 refer to?

A) 64-bit operating systems
B) hybrid processors
C) 32-bit processors
D) 64-bit processors

Question 15

Which Windows tool monitors activity and alerts you if a running program appears to be malicious or damaging the system?

A) Event Viewer
B) Windows Defender
C) Reliability Monitor
D) Task Lister

Question 16

Which of the following is the last step in the six step troubleshooting method covered in this chapter?

A) Plan the fix
B) Resolve the problem
C) Document
D) Verify and prevent

Question 17

Which Windows tool can be used to identify a driver that is causing a problem by putting stress on selected drivers, causing the problem driver to crash?

A) File Signature Verification
B) Driver Verifier
C) Vista Memory Diagnostics
D) Problem Reports and Solutions

Question 18

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using the ____ tool.

A) Last Known Good Configuration
B) Event Viewer
C) Device Manager
D) Memory Diagnostics

Question 19

Which Windows tool allows an administrator to decrypt a file that is not available because the user account that encrypted the file is no longer accessible?

A) Windows Defender
B) Windows File Protection
C) Cipher
D) Backup and Restore

Question 20

Which Windows utility can be used to view and modify partitions on hard drives and to format drives?

A) Disk Cleanup
B) Disk Defragmenter
C) Chkdsk
D) Disk Management

Question 21

Briefly explain why you should document after you have solved a problem.

Question 22

If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.

Question 23

List the six steps of the troubleshooting process.

Question 24

Explain what a BSOD is.

Question 25

How can you eliminate the hard drive as the source of an application error?

Question 26

To solve ____________________ stop errors after Windows startup, use the web to research the error message.

Question 27

Describe the steps you should take if you need to end a hanging application and Task Manager is unable to end it.

Question 28

If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.

Question 29

After solving a problem, it is important to take ___________________________ to make sure the problem doesn't happen again.

Question 30

Which of the following can you do if you suspect an application requires more privileges than the currently logged-on account?

A) run the application from the command line using the \highpriority parameter
B) use the Run as administrator shortcut menu option
C) double-click the application icon while holding down the Home key
D) download a 64-bit version of the application and try it again

Question 31

When troubleshooting application errors, list the first three things you should do.

Question 32

For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.

Question 34

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Question 35

If you suspect Windows is the problem with an application error, list the three things you can do to resolve the problem.

Question 36

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Question 37

What are four things you can check if your system is improperly shutting down?