Deck 19: Supporting Notebooks

Question 1

Which of the following is NOT among the guidelines for handling and caring for a notebook computer?

A) don't hold a notebook by the lid
B) make sure the network location is Public before connecting to the Internet
C) don't leave a notebook in a cold or hot car
D) when traveling, pack the notebook tightly in a suitcase, between soft clothing

Answer 1

D

Question 2

Which of the following is true about notebooks, netbooks, and all-in-one computers?

A) all-in-one computers have the computer case and keyboard built together
B) a tablet PC is just another name for a notebook computer
C) notebooks are always less powerful than desktops
D) netbooks have fewer features than notebooks

Answer 2

D

Question 3

Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?

A) S4
B) S3
C) S2
D) S1

Answer 3

C

Question 4

Which of the following is NOT true about notebook computers?

A) different models have unique cases
B) components tend to not be interchangeable
C) on all models, the hard drive is always in the same place
D) they use less power than desktops

Question 5

Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?

A) connect it to a port replicator, if available
B) back up data if the computer is working
C) remove cards and disconnect external devices
D) remove the battery and unplug the AC adapter

Question 6

Which type of memory are you likely to find in today's laptops?

A) DDR3 RIMMs
B) DDR2 SIMMS
C) DDR3 SO-DIMMS
D) Rambus SIMMs

Question 7

Which of the following is NOT a typical button or key combination function on a notebook computer?

A) screen brightness
B) CPU speed
C) dual displays
D) Wi-Fi on\off

Question 8

Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.

Question 9

Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.

Question 10

Under what circumstance should you always return a notebook to the manufacturer?

A) for serious repairs and it is under warranty
B) when you want to add memory
C) if you need to replace the hard drive
D) to use an external device in place of the failed component

Question 11

Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?

A) on an SD card that comes with the notebook
B) in a recovery partition on the hard drive
C) from a removable drive you order from the manufacturer
D) by special-ordering a new C: drive from the manufacturer

Question 12

Which type of port is NOT likely to be seen on newer notebook computers?

A) SD card slot
B) dial-up modem
C) Ethernet
D) HDMI

Question 13

Which of the following is NOT true about working on a notebook computer in general?

A) you should follow the same ESD precautions as on desktops
B) once you've learned to service one, it's the same for all notebooks
C) you need different tools than you need for desktop maintenance
D) on newer notebooks, hard drive replacement is fairly easy

Question 14

Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?

A) they are faster
B) they are more compact
C) they use more power
D) parts are more generic

Question 15

Which of the following is true about notebook computer software?

A) the OS is preinstalled at the factory
B) they use a standard version of the OS
C) you can buy off-the-shelf diagnostic software
D) no drivers are required for notebook devices

Question 16

A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.

Question 17

In a notebook, replacing the motherboard probably means you'll need to fully disassemble the entire notebook except the LCD assembly.

Question 18

Notebooks use the same technology as desktops except they use less power and take up less space.

Question 19

Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?

A) PC Card
B) CardBus
C) ExpressCard
D) NoteCard

Question 20

Which type of hard drive is most likely found in a notebook computer?

A) 5.25" FD
B) 3.5" PATA
C) 1" IDE
D) 2.5" SATA

Question 21

What should you do if you decide to upgrade a notebook from an off-the-shelf version of Windows?

Question 22

Which of the following is true about expansion cards in a notebook computer?

A) most use standard PCI Express slots but not PCI slots
B) Mini PCI Express cards are bigger than Mini PCI cards
C) you may be able to replace an expansion card without extensive disassembly
D) all Wi-Fi cards are built-in and cannot be replaced

Question 23

What is an OEM operating system build?

Question 24

What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?

A) connect it to an external monitor
B) replace the video card with a known good one
C) replace the LCD panel with a known good one
D) connect the LCD panel to another working notebook

Question 25

What is the difference between a port replicator and a docking station?

Question 26

The ________________________ computer uses a mix of components sized for a desktop computer and a notebook.

Question 27

Most manufacturers of notebooks offer at least a one-year ________________.

Question 28

Discuss when and how you should perform an operating system upgrade on a notebook.

Question 29

Which of the following is NOT a consideration for a flickering or dim video display?

A) verify Windows settings
B) adjust the LCD brightness
C) adjust the refresh rate
D) no drivers are installed

Question 30

List and describe the two power-saving states in Windows 7\Vista.

Question 31

List the three approaches to dealing with a broken internal device on a notebook computer.

Question 32

What is a recovery partition?

Question 33

The most common pointing device on a notebook is a ______________.

Question 34

A _______________ partition contains a copy of the OS build, device drivers, and preinstalled applications needed to restore the system to its factory state.

Question 35

Discuss why notebooks and their replacement parts cost more than desktop PCs with similar features.

Question 36

Which of the following is true about replacing the processor on a notebook computer?

A) notebook processors don't need thermal compound
B) you'll need a soldering iron for most notebooks
C) notebook processors will typically have a heatsink and fan
D) the same sockets are used by most desktop computers

Question 37

Describe the PCMCIA ExpressCard standard.

Question 38

List four of the six tools you might need when servicing a notebook computer.

Question 39

What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?

A) the keyboard is damaged and needs to be replaced
B) NumLock is on, make sure it is turned off
C) the trackpad is causing incorrect characters to be entered
D) the LCD panel is displaying the wrong login data

Question 40

The ___________________ PCMCIA standard uses the PCI Express bus standard or the USB 2.0 standard.