Deck 6: Organizational Relationships in Disaster Recovery

Question 1

Disaster response information sheets can be useful for evaluating the response of service organizations.

Answer 1

False

Question 2

People skills is one of the best qualifications a crisis councilor can have.

Answer 2

False

Question 3

Electric utilities are continually faced with downed power lines .

Answer 3

True

Question 4

A disaster can create concerns about the future of a local business community.

Question 5

The insurance and damage assessment team assembles information to provide to insurance carriers.

Question 6

The disaster response team needs to contract contractors while the disaster is taking place.

Question 7

An organization works with many types of private service companies and equipment vendors during disaster response and recovery.

Question 8

Most organizations have all the skills and equipment to respond to events that create extensive damage.

Question 9

An organization works with several remote agencies during disaster response and recovery.

Question 10

Disaster recovery often requires working with private corporations to temporarily cut off services for safety reasons and then to restore them for normal operations.

Question 11

The primary goal of stockholder and investor relations during a disaster is maintaining communication channels.

Question 12

Most organization can survive a fairly long time without access to computer systems.

Question 13

Honest answers help to build confidence in management and disaster response efforts.

Question 14

Having a knowledgeable manager who can meet responders, answer questions, and provide assistance can save valuable time.

Question 15

The speed with which an organization initiates insurance claims makes a large difference in its ability to recover from a disaster.

Question 16

The disaster recovery planning team needs to develop lists and procedures for establishing communication.

Question 17

Power utilities battle broken water mains on a regular basis.

Question 18

The need for emergency service varies based on the disaster.

Question 19

The basic hot-site service is usually a replicated environment in a data center.

Question 20

Computer and system recovery can run smoothly when procedures are well written and the IT staff is trained in disaster response.

Question 21

Which of the following computer systems could be affected by a disaster?

A)Enterprise systems that support business operations
B)Workstations used in research and development
C)Web servers that support e-commerce applications
D)All of the above

Question 22

Which of the following is NOT a type of telecommunication system that could be affected by a disaster?

A)Voice services
B)Toll-free customer service lines
C)Enterprise systems that support business operations
D)Data communications lines

Question 23

Which of the following groups may be affected by a disaster?

A)Customers
B)Employees
C)Employees families
D)Surrounding community
E)All of the above

Question 24

Which of the following are examples of disaster recovery service providers?

A)Heating and air conditioning contractors
B)Water removal specialists
C)Records restoration specialists
D)All of the above

Question 25

Which emergency response organization should be involved when there is the possibility of physical injury and death?

A)Ambulance and emergency medical services
B)Regional and local disaster agencies
C)Building maintenance and construction contractors
D)Vehicle removal and debris removal services

Question 26

" style="vertical-align: 0px;" width="432px" height="325px What type of disaster response sheet is displayed in the table above?

A)Risk assessment
B)Contact sheet
C)Facilities inventory
D)Personnel inventory

Question 27

When a disaster occurs that involves physical damage or destruction, with whom should the first contact be made?

A)Law enforcement
B)Public utilities
C)Insurance companies
D)Disaster recovery service providers

Question 28

Which of the following is an example of a private service company or equipment vendor?

A)Software companies
B)Stakeholders
C)Business partners
D)Regional disaster agencies

Question 29

Which of the following is NOT a type of computer system that could be affected by a disaster?

A)Enterprise systems that support business operations
B)Servers that support supply-chain applications
C)Web servers that support e-commerce applications
D)Access for remote workers, field staff, and regional offices

Question 30

Broken water mains are usually dealt with by which public utility?

A)Gas
B)Water
C)Flood control
D)Environmental protection

Question 31

With regards to insurance claims, what makes the biggest difference in the organization's ability to recover from a disaster?

A)Money
B)Coverage
C)Speed
D)Location

Question 32

Which public utility usually deals with blown transformers?

A)Water
B)Electric
C)Road and highway maintenance
D)Recycling

Question 33

Which of the following is NOT on the checklist for emergency service contact procedures?

A)Conditions that require emergency services to be contacted
B)A list of people that know the layout of the facility
C)Instructions that emergency service responders need before entering the building
D)Items that should be available upon arrival

Question 34

Who should be contacted once disaster response begins and dangerous circumstances have been addressed?

A)Environmental protection services
B)Building maintenance and construction contractors
C)Insurance companies
D)Regional and local disaster agencies

Question 35

Which of the following is NOT required on a checklist for insurance company contact procedures?

A)Contact information and locations of insurance providers
B)Current insurance policy numbers
C)How to develop initial and comprehensive insurance claims
D)Location of building contents prior to the disaster

Question 36

Which of the following is NOT on the checklist for working with public utilities and departments?

A)Items that should be available upon arrival
B)Contact information and locations of public utilities departments
C)Blueprints that show public utility hookups
D)A list of people who know the layout of the facility

Question 37

Which of the following are agencies that can assist with the recovery effort?

A)Law enforcement
B)Emergency services
C)Contractors
D)Suppliers
E)All of the above

Question 38

Where is the best place to maintain the contact sheet?

A)On paper
B)Database
C)Web site
D)Both a and c
E)Both b and c

Question 39

Which of the following is NOT an emergency response organization?

A)Ambulance and emergency medical services
B)Hazardous material response teams
C)Regulatory control agencies
D)Vehicle removal and debris removal services

Question 40

Which classification(s)of disasters will involve the cooperation of many organizations and groups?

A)Severe
B)Catastrophic
C)Major
D)Both a and b
E)Both b and c

Question 43

What concerns must be addressed when developing procedures to restore computer systems and services?

Question 44

Which of the following is included in a checklist for media relations procedures?

A)How to establish a media area at the emergency operations center
B)How to establish a media area at affected facilities
C)Preparation of media statements for distribution
D)All of the above

Question 45

List 6 disaster recovery service providers.

Question 46

What types of computer systems could be affected by a disaster? (List 6)

Question 47

List 8 public utilities or Public Works departments.

Question 48

List 6 emergency response organizations.

Question 49

Some computer systems might be supported by IT service providers or set up for restoration through a(n)____ site, which provides replicated computing environments.

A)host
B)image
C)hot
D)fail-safe

Question 50

List 8 types of telecommunications that could be affected by a disaster.

Question 51

When a disaster is classified as catastrophic or major, what groups does an organization require cooperation from? (List 10)

Question 52

List 4 types of business partners whose operations can be affected by a disaster.

Question 53

Which of the following is NOT included on the IT service recovery checklist?

A)A prioritized list of computers and systems to be restored
B)How to access emergency funds to pay for emergency IT services
C)How facilities should be identified for IT service recovery providers
D)Serial numbers for all IT equipment

Question 54

List 4 types of business service providers.

Question 55

When working with business relationships, what must organizations do above all after a disaster has occurred?