Deck 10: Discipline and Problem Behaviors

Question 1

Certain consequences are more powerful than uncertain consequences.

Answer 1

True

Question 2

Officers who receive summary punishment do not have a right to a hearing.

Answer 2

False

Question 3

Organizational consequences are stronger than personal consequences.

Answer 3

False

Question 4

Officers must object and refuse to obey an immoral or illegal order.

Question 5

Fairness means treating everyone equally.

Question 6

Both praise and reprimands can be effectively given in one minute.

Question 7

Those officers with the highest performance have a high level of self-discipline.

Question 8

If managers suspect an employee is abusing alcohol or drugs, they should never accuse the employee of doing so, but should focus instead on job deficiencies and corrective action.

Question 9

Officers should have input on rules.

Question 10

Among the most challenging problem behaviors are abuse of sick leave, substance abuse, corruption, insubordination, sexual harassment, use of excessive force and misconduct off duty.

Question 11

Disciplinary actions should be carried out in private to avoid embarrassment and defensiveness.

Question 12

10 percent of officers can cause, or have caused, 90 percent of the problems in law enforcement.

Question 13

Which of the following statements about discipline is true?

A) Discipline must always be positive.
B) The only type of behavior is self-discipline.
C) Discipline is training for controlled behavior.
D) The most effective discipline is negative.

Question 14

Negative discipline should precede positive efforts to gain voluntary compliance.

Question 15

A primary rule of effective discipline is that it should be carried out as close to the time of the violation as possible.

Question 16

Sexual harassment has decreased in visibility and has resulted in few lawsuits.

Question 17

Positive, constructive self-discipline is usually least effective.

Question 18

Discipline is closely related to morale.

Question 19

Most departments use a horizontal use-of-force continuum.

Question 20

No union contract protects workers from discipline when a valid work rule is violated.

Question 21

____________________ uses training to foster compliance with rules and regulations and performance at peak efficiency.

A) Negative discipline
B) Positive discipline
C) Summary discipline
D) Self-discipline

Question 22

Negative discipline involves __________.

A) using reprimands and punishment to induce expected behavior
B) using praise to achieve expected behavior
C) using reprimands only in emergency situations
D) using punishment, but not reprimands

Question 23

The text of an SOP should not be focused on prohibited acts because __________.

A) employees may have a negative view of the department
B) individuals seeking civil lawsuits are more easily able to win suits
C) research has found that reading negative sentences leads to negative attitudes
D) none of these

Question 24

A good discipline philosophy involves __________.

A) using negative discipline at all times
B) using nonparticipative approaches to rules and regulations
C) using positive discipline at all times
D) using both positive and negative discipline approaches

Question 25

An agency's _______________ is the foundation on which most discipline must be based.

A) policy and procedure manual
B) mission statement
C) budget
D) touchstone value

Question 26

Of the following disciplinary actions, which is considered most severe?

A) suspension
B) demotion
C) discharge
D) written reprimand

Question 27

The primary purpose of negative discipline is __________.

A) to send a message to others that such behavior is not acceptable
B) to help offenders correct behavior
C) to punish wrongdoing
D) both to send a message to others that such behavior is not acceptable and to help offenders correct behavior

Question 28

It is usually true that __________.

A) informed employees are apt to meet expectations
B) employees should have input in determining rules
C) the majority of officers want to conform
D) all of these

Question 29

The purpose of discipline is to __________.

A) reward unacceptable behavior
B) promote desired behavior
C) establish authority over employees
D) use positive approaches to behavior only

Question 30

Wrongful termination lawsuits have ____________ in the past decade.

A) declined sharply
B) declined only slightly
C) remained constant
D) increased

Question 31

Wrongful termination lawsuits arise from the due process clause of the __________ Amendment.

A) First
B) Fourth
C) Fourteenth
D) Sixteenth

Question 32

The cornerstone of use-of-force training should be ____________ assessment.

A) cost
B) liability
C) threat
D) balance

Question 33

Management under fear of discipline is __________.

A) a new trend in management
B) negative reinforcement
C) only reserved for troublesome employees
D) never acceptable

Question 34

A fair disciplinary system would include __________.

A) an appeals provision
B) immediate and impartial enforcement of rules
C) reasonable but necessary rules and regulations governing employee behavior
D) all of these

Question 35

The PRICE method of discipline __________.

A) has the manager set goals for the correction of employee behavior
B) attempts to focus on a specific problem or problems
C) feels it is unnecessary to evaluate performance
D) all of these

Question 36

When supervisors accumulate the negative behaviors of a subordinate and then dump them all on the officer at the same time rather than correcting them as they occur, this is known as __________.

A) the gunnysack approach to discipline
B) summary discipline
C) progressive discipline
D) the comprehensive approach to discipline

Question 37

When administering negative discipline, managers should __________.

A) focus on the person and not the behavior
B) not threaten, argue or show anger
C) ascribe intent to the behavior by implying it was done purposely
D) all of these

Question 38

The next most serious punishment after a warning or reprimand is __________.

A) demotion
B) dismissal
C) termination
D) suspension

Question 39

SOPs are sometimes available to officers in the field via __________.

A) cell phones
B) Internet
C) department intranet
D) DVD

Question 40

The type of sexual harassment that involves a supervisor's demand for sexual favors from an employee in return for a job benefit is _____________ harassment.

A) hostile-environment
B) negligent-environment
C) nonsequiter
D) quid pro quo

Question 41

In law enforcement, _______________ is defined as a failure to obey a lawful and direct order from a supervisor.

Question 42

Individuals who demonstrate ability but do just enough to get by are known as __________.

A) 10/80 employees
B) marginal performers
C) decoupling employees
D) change behavior performers

Question 43

________________________ uses both positive and negative discipline to achieve individual and organizational goals.

Question 44

_______________ is how a person acts.

Question 46

Over 40 years ago, in ____________________, the Supreme Court held that law enforcement agencies could legitimately have more stringent conduct rules, including rules regulating off-duty behavior because a police officer is "directly, immediately and entirely responsible to the city or state which is his employer."

Question 47

Which of the following individual types yell and scream, and are often overemotional?

A) bullies
B) snipers
C) imploders
D) exploders

Question 48

The illegal or unreasonable use of force is considered _____________ use of force.

Question 49

Which of the following individual types attack verbally or physically, using threats or demands to get their way?

A) bullies
B) snipers
C) imploders
D) avoiders

Question 51

______________________ is a set of self-imposed rules governing a person's self-control.

Question 52

In effective discipline, punishment is __________.

A) immediate, consistent and impartial
B) delayed, inconsistent and biased
C) immediate, unpredictable and based on individual circumstances
D) never appropriate

Question 53

__________________________employs reprimands and punishments for wrong behavior in an effort to compel expected behavior.

Question 54

Which of the following types of individual is often silent and unresponsive, and seldom offers his or her own ideas or opinions?

A) complainer
B) pessimist
C) passive
D) avoider

Question 55

Usually the final step in progressive discipline, _______________, is being fired from employment.

Question 56

_____________________ is a form of civil disobedience reflecting a philosophy on nonviolence.

Question 58

_________________ are written directives related to policy, procedures, rules, and regulations involving more than one organizational unit.

A) Mission statements
B) General orders
C) Memos
D) Direct orders

Question 60

The IACP defines _____________ as "that amount of effort required by police to compel compliance from an unwilling subject."

Question 62

Discuss the concept of progressive discipline and explain what steps are involved.

Question 65

Describe the balance of consequences analysis process, what factors are considered and what types of consequences have the greatest impact. Next, explain how managers can change the balance of consequences.

Question 66

Explain what the EIS is and list and discuss the five guiding principles.

Question 67

Explain the two models developed to address the use of force. Outline them both and discuss their advantages and disadvantages.

Question 70

Describe the techniques managers can use to deal with different types of problem employees and how these techniques could affect department morale.